Customer Service Delivery Manager
- Hiring Organisation
- IntaPeople
- Location
- Cardiff, Llanrumney Community, South Glamorgan, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
ensure service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing … less experienced Service Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator ...