London, Old Street, United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a significant … Strong technical understanding of Microsoft operating systems and applications. Proficiency in problem-solving and analytical skills with attention to detail. Excellent knowledge of the ITIL service management framework. Outstanding communication and customer service skills. Proven ability to motivate and manage a team effectively. ITILFoundation certification preferred. more »
IT Service Desk Team Lead – London/Hybrid - £43,000-48,000 + Bonus + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … Strong technical understanding of Microsoft operating systems and applications. Proficiency in problem-solving and analytical skills with attention to detail. Excellent knowledge of the ITIL service management framework. Outstanding communication and customer service skills. Proven ability to motivate and manage a team effectively. ITILFoundation certification preferred. more »
and manage a team of IT service desk technicians providing technical support to end-users. Own the Incident, Request, Problem, Change and all future ITIL-aligned processes, ensuring high levels of performance, accurate reporting and establishing service improvement activities when required. Ensure that all IT service desk processes and … to problem solving with good attention to detail Proven experience in managing and motivating a team of IT Service Desk technicians Excellent knowledge of ITIL service management framework Excellent communication and customer service skills Have excellent oral and written communication skills Have excellent interpersonal and team working skills Have … excellent leadership and people management skills Have excellent time management and organisational skills. ITILFoundation certification preferable, but not essential. Ability to manage multiple priorities and work under pressure. Strong problem-solving and analytical skills. Have excellent customer facing/customer service skills Be able to demonstrate a more »
detail and ability to enforce organisation standards. Ability to evaluate and recommend AV strategies, policies, and procedures. Relevant certifications in AV technology Project management ITILFoundation certification more »
and design a flexible and robust service Develop, gain agreement to, own and maintain the Incident, Critical/Major Incident and Service Request processes (ITIL) and procedures, ensuring procedures are followed, including reviews and problem analysis Management of Incident escalations Own the knowledge base tool and develop IT Services … skills. Ability to work under pressure. Strong customer service skills. Driven, self-motivated individual Demonstrates an analytical, methodical, and systematic approach to problem-solving ITILFoundation (Certified) This is a full-time based at the London office reporting to the Senior IT Operations Manager. Interested applicants must be more »
clearing, and financial markets. Possess strong analytical and diagnostic skills. Capable of supporting applications utilising .NET 2.0, 3.0, ASP, and Windows services. Desirable Skills: ITILFoundation Certification v3 To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those more »
