University Hospitals Birmingham NHS Foundation Trust
undertake hardware and software image testing proposed for use within the supported infrastructure. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment … or an IT related Degree/Higher Diploma or equivalent industry qualification or experience. Desirable *A level qualification *City and Guilds qualification in IT *ITILFoundationCertificate or equivalent. Experience Essential *Relevant IT experience gained working within either 1st or 2nd support tier function. *Extensive experience of … Device support within an ICT environment *Extensive experience of working within defined Service Level Agreements & Service Level Targets. Desirable *High level of understanding of ITIL processes and Service Management best practice framework Additional Criteria Essential *Enhanced level of Communication/people skills with the ability to utilise empathy and more »
/Request management and ticket handling - Experience of working to SLA’s and KPI measures - Experience of using/contributing to a Knowledge base - ITILFoundationCertificate Accreditation - Knowledge of Legal Applications – Document Management, Digital Dictation would be an advantage About Us: We are a UK based more »
user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in … coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITILFoundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our more »
application support and incident investigation Desirable: Familiarity with programming languages (Java, Python, PL/SQL, C++) Desirable: Operational experience within an automated distribution facility ITILFoundation certification is a plus Company Benefits: Competitive salary up to £40,000 Pension contribution up to 6% Private healthcare, including dental and more »
skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years’ experience in IT, or ITILFoundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice more »
skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years' experience in IT, or ITILFoundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice more »