2 of 2 ITIL Jobs in Crawley

protocols ( VoIP/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. Experience ...

party vendors. Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. Act as an escalation point for complex or high-impact application issues. Ensure … cycle and ensure delivery within allocated budget What We’re Looking For Proven experience managing an IT Service Desk on similar support function Proven ITIL Service Management exposure Experience with ITSM Tools (e.g. ServiceNow) Strong leadership, communication, and stakeholder management skills. Familiarity with ISO27001 compliance and audit requirements Proactive ...