7 of 7 ITIL Jobs in Crawley

review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client A working knowledge of ITIL on practical level Ability to work across teams and present a single view of service Awareness and understanding of Digital strategy Business and technical acumen ...

accessible language for non-technical audiences. Experience in mentoring, coaching, and developing team members. Experience working in a private healthcare clinical or IT environment. ITIL certification (required). Experience in designing and delivering application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development ...

SLAs Ensure compliance with GDS, NCSC, and public sector standards Required Experience: Strong background in service or delivery management (digital or legacy) Practical ITIL knowledge and Agile/DevOps delivery experience Experience working with UK public sector environments Excellent stakeholder communication and leadership skills. Dont miss the chance to work ...

protocols ( VoIP/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. Experience ...

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

point for major incidents, leading resolution and stakeholder communications through to closure. Building trusted, long-term relationships with customer and internal senior stakeholders. Leading ITIL-aligned processes across incident, problem, change, and service request management. Managing service risks, breaches, and improvement plans with confidence and commercial awareness. Producing and presenting … bring Strong experience in SAP AMS/Managed Services service delivery. Proven leadership across complex support environments with multiple stakeholders. Solid working knowledge of ITIL-based service delivery, ideally with certification. Experience transitioning customers into SAP Managed Services. Confidence operating at senior stakeholder and leadership level. Excellent communication, relationship-building ...