Information Technology Infrastructure Library (ITIL) Jobs in Derbyshire

This is an exciting opportunity to join a leading organisation's IT team. The key responsibilities for the Network & Support Engineer will be to provide 2nd line support and ensure that IT services achieve high levels of availability and reliability. You will effectively monitor, fix and support all server hardware,...

Seeking applicants from any customer service/service desk/call centre background with some IT experience/knowledge and who have worked with SLA's... Responsibilities include: Respond to incoming requests, via a variety of media, against thresholds in line with the contracted service levels; Information at call receipt using agreed scripts...

Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) *Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times *To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring...

They will handle technical Incidents and Service requests, and where appropriate, provide an interface for other activities such as Change, Problem, Configuration, Release, Service Level and Service Continuity Management, and to provide a high standard of customer services & satisfaction at all times... - Review Incidents and service requests with customers and...

Strong track record of stakeholder management, dealing with executive level internal customers and suppliers in a consistent way in order to drive continuous improvement in the service / cost balance. Understanding of IT and IT Service delivery, obtained in a large scale support organisation. Experience of working in an ITIL compliant...

At least industry recognised accredited certification, such as Certified Wireless Network Professional (CWNP), Cisco Certified Network Professional Wireless (CCNP - Wireless) or Aruba Certified Mobility Expert (ACMX) or any other similar or industry leading networking vendor... The candidate should possess and be able to demonstrate the following experience: - Proven experience working...

Key Responsibilities for the role: - Establishes and maintains the enterprise architecture supporting the group's business operations... - Leads the identification and delivery of continuous improvement opportunities to Group IT Business Solutions business operations... - Minimum of 10+ years manufacturing and logistics experience preferably developed in food or consumer products sectors - Minimum...

Key Responsibilities for the role: - Establishes and maintains the enterprise architecture supporting the group's business operations... - Leads the identification and delivery of continuous improvement opportunities to Group IT Business Solutions business operations... - Minimum of 10+ years manufacturing and logistics experience preferably developed in food or consumer products sectors - Minimum...