Service Desk Manager
Edgware, Elstree, Hertfordshire, United Kingdom
IMT Resourcing Solutions
is a great opportunity for an experience Service Desk Manager to build out their IT support operations and improve the Service Desk delivery under ITIL standards. Main Responsibilities Align Service Desk operations with ITIL 4 best practices to maintain high-quality service delivery. Develop and enforce service desk policies, procedures … incidents, minimising disruption to school operations. Drive continual service improvement initiatives based on data-driven insights and feedback from stakeholders. Implement best practices from ITIL 4 framework to enhance Service Desk operations and service delivery. Develop and maintain service metrics and reporting mechanisms to track Service Desk performance against KPIs … for improvement and inform strategic decision-making. Required experience; Previous experience in a Service Desk Manager or similar role Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or more »
Employment Type: Permanent
Salary: £50000 - £55000/annum Circa £50,000 per annum
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