12 of 12 ITIL Jobs in Leicestershire

UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you’re a motivated IT professional who enjoys problem-solving and variety, we’d love to hear from you. Due to the volume of applications More ❯

and training engagement metrics. Data accuracy and process standardisation improvements • Vendor performance and roadmap alignment. QUALIFICATIONS . Degree or equivalent experience in Information Systems, Computer Science, or related field. ITIL, PRINCE2, or Agile certification (desirable). ERP-related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise More ❯

in incident management, problem-solving, and root cause analysis. Deep knowledge of product support operations and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mindset with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data-driven approach to decision More ❯

experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk tools• Experience supporting desktop/mobile environments and conducting fault resolution• Excellent communication and documentation skills• Ability to work under pressure and manage multiple More ❯

Team Working together with fairness and respect. People Centred Championing inclusivity, compassion and clarity. Aim High Adapting, learning and sharing our expertise. Own It Focused, committed and accountable. Desirable ITIL Foundation Microsoft Fundamentals certifications Business administration qualification (e.g. NVQ, Level 3+). Experience in the charity, health or social care sector. Familiarity with IT contract administration (telephony, printers, mobile phones More ❯

with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support Team leadership experience ITIL Foundation qualification (or equivalent) preferred Strong communication skills with the ability to engage at all levels. For further information, please apply and I will contact you to discuss. The rate More ❯

service. Excellent written and verbal communication skills. Ability to manage and prioritise workload effectively in a busy environment. Proactive, solution-oriented mindset with a willingness to learn. Familiarity with ITIL frameworks is advantageous but not required. Why Apply? This role is ideal for candidates looking to start or further their career in IT support within a supportive team environment, offering More ❯

Experience managing risk assessments, incident response, and security operations. • Excellent problem-solving, communication, and leadership skills. Desirable qualifications and experience: • CISM, CISSP, ISO 27001 Lead Implementer/Auditor, or ITIL certification. • Experience with frameworks such as PSN, PCI-DSS, NHS DSP Toolkit, or CAF. • Understanding of insurance laws and governance Should you have any questions or wish to apply please More ❯

servicerequests,andotherissuesthatarise,bothremotelyandin-person.Thisincludessupportforhardware,software,mobiledevices,andothertechnicalequipment. Ensurethatqueriesareloggedwithahighdegreeofdetailtofacilitateefficientticketprogressionbyotherteams. ManageServiceLevelAgreementsandtargetsasspecifiedbytheServiceDeskManagerand/orServiceDeskSupervisor. Overseetheonboardingprocessfornewcolleagueswithintheorganisation,ensuringthataccountsareproperlyauthorised,andsystemaccessisgrantedasneeded. Provideexcellentcustomerservicewithallinteractions. Participatein,andsupportprojectsasneeded. ESSENTIALSKILLS Tobeconsidered,candidateswillsatisfythefollowing: Youwillhaveatleast12monthsminimumcommercialITSupportexperience. Strongfocusondeliveringexcellentcustomerservice. Excellentverbalandwrittencommunicationabilities. Skilledinself-managingandprioritisingtasksinafast-pacedenvironment. Acan-doattitudewithawillingnesstolearnandprogress. KnowledgeofITIL(InformationTechnologyInfrastructureLibrary)wouldbebeneficial,butnotessential. Inadditiontothesalaryofup-toc£24,500p.a.,thebenefitspackageincludes: Paidovertime EnhancedHolidays Pension DiscountedGym Discountedcarleaseschemes Industryleadingmaternity,paternityandadoptionleave Freeonsiteparking L&Dbudget Hybridworking ThisisatrulyoutstandingopportunitythatoffersthesuccessfulServiceDeskAnalyst(1stLine)unrivalledchallenge,careerprogressionandearningspotential-DONOTMISSTHIS! Role-ServiceDeskAnalyst(1stLine) Location-Leicesterwithhybridworking Salary-Uptoc More ❯

wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. This is both a strategic and hands-on role where you'll act as a champion for Configuration Management, driving improvements … related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts clearly. Experience managing data governance, process utilisation More ❯

wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. This is both a strategic and hands-on role where you'll act as a champion for Configuration Management, driving improvements … related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts clearly. Experience managing data governance, process utilisation More ❯

excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support … the hierarchy, users, groups, ou's etc Experience of setting up network printers and troubleshooting, ideally with follow me printing technology. Software installations and troubleshooting Team player Professional & Punctual ITIL Foundation (desirable) COMPTIA A plus (desirable) Microsoft MTA (Optional) Job Challenges: Managing the workload from the calls to the call logging system Supporting users (different abilities) with different needs Prioritising More ❯