Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
IT systems, diagnosing hardware and software faults and solving technical and application problems. You will have experience in service desk management (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Responsive Engineering
Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. *We appreciate that few people will have experience with all of the above, this is a guide. more »
support or development role. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information Location: This role can be delivered in a hybrid nature from one of these offices Belfast, Dublin, Cork, Edinburgh, Newcastle upon Tyne more »
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Reed Technology
still encourage you to apply: Experience within a similar role Proven track record in team supervision, workload prioritization, and resource management. Some exposure to ITIL Problem and Change disciplines. Workload Management: Ability to handle personal and team workloads, including managing team rotas. Performance Measurement: Proficient in measuring and monitoring team more »
into the IT Service Manager. The skills you need . Proven experience of leading a IT service management team . Excellent Communication skills . ITIL . Strong knowledge of IT systems . Escalation management This opportunity would suit someone with excellent communication skills and they will be extremely people driven. more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Fusion People Ltd
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Fusion People Ltd
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
management of the OpenShift environment Participating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShift Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … support to customer Qualifications Essential requirements: OpenShift experience UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role Excellent communication skills Below describes the technical components of the environment to be supported by the successful candidate, who will have more »
preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Accenture (Uk) Limited
who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ … and forecasted revenues, and maintaining Cost-to-Charge Ratio (CCI%) for engagements. Strong service delivery and AMS (Application Maintenance Services) skillset, with awareness of ITIL processes. Deep understanding of SAP, and the capability to handle non-SAP components when required. Familiarity with operations, including monitoring utilization levels of the team. more »
/Telecoms Testing experiience *Strong understanding of Test and Validation processes and procedures (ISTQB qualified or will attain within 12 months) *Thorough understanding on ITIL framework (qualified or will attain ITIL4 Foundation within 12 months) *Already cleared to SC level or willing to undergo UK security clearance - SC level - must … demonstrate a Good knowledge of Functional and Non-Functional testing of contact centre solutions. *Significant experience of working in a testing environment using the ITIL framework - MANADTORY *Significant exposure to and experience of functional and non-functional testing of contact centre solutions - MANADTORY *Significant experience of leading testing projects and more »
