1 to 25 of 26 ITIL Jobs in the North East

of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »

of all IT Assets records agreed by the Corporate Head of IT & Digital. Responsible for developing our Service Hub solution to be aligned to ITIL best practice and to regularly report on performance against set business targets. Accountable for line managing the Digital Support Analyst Team, behaviours against our values more »

Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams more »

Microsoft 365 (Teams, OneDrive, etc) Email security (filtering, DMARC/DKIM) Microsoft SCCM Intune and Autopilot Endpoint protection Server hardening Understanding and experience of ITIL and strong customer service focus This is an excellent opportunity for an enthusiastic and passionate person to join a successful organisation which contributes training, learning more »

and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. more »

Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. *We appreciate that few people will have experience with all of the above, this is a guide. more »

achieve their full potential. Strong troubleshooting and problem-solving abilities, coupled with a proactive approach to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency more »

solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return more »

frameworks. * Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. * Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

frameworks. * Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. * Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

frameworks. • Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. • Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

escalated. Essential Skills: A minimum of two years' experience within a similar role providing service desk support or within the IT industry. Understanding of ITIL framework. Experience with multiple operating systems, such as Windows and MacOS. Have an understanding of infrastructure such as VMWare, Cisco and Hyper-V. Cloud experience more »

and experience Essential criteria Post Graduate Technical degree, and proven technical history Evidence of continual professional/managerial development required Proven evidence of PRINCE2, ITIL and other methodologies Relevant experience in supporting users with knowledge of data reporting, data quality, performance management and Service Improvement Understanding of Information Governance and more »

on tasks that require their unique insights and experience. Your essential skills and experience: Service Management experience, including practical working knowledge and understanding of ITIL Service Management Framework to deliver a quality service to end-users. Experience operating in a senior leadership role, providing task management to teams which carry more »

on developer in one or more languages. Good organisational, presentational, planning and administration skills. Excellent interpersonal communication and negotiation skills. Experience/qualifications in ITIL/Prince2 or equivalent project change management methodology. Thrives in a responsive environment with demanding customer goals and expectations. Experience managing projects/people. The more »

Experience in managing the major incident process Detailed experience of Employee line management Expert knowledge of the Microsoft Technology stack Experience working in an ITIL environment Strong Leadership skills Please get in touch for more information more »

of SQL to some level is essential Hyper-V exposure or VMWare Enterprise storage technologies including SAN Excellent communication skills Experience/understanding of ITIL Any ITIL, Always On, Microsoft Certifications are a bonus! Client also offers a one stage video interview process! Please note this role does require you more »

and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry … certification such as ITIL, Microsoft, or Cisco. Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience. If you are interested in this role, click 'apply now' and a member of our team will be in touch more »

to assign placement in the Data Centre Knowledge of basic electrical requirements and conversions (i.e. kilowatts, amps, phases, etc) Experience working in a Structured ITIL and or ISO environment Great team work ethic Ability to work multiple projects simultaneously Proficient in MS-Office Suite including Visio Manual handling experience Desirable … skills/qualifications: Data Centre qualifications up to a degree standard Project Management qualifications ITIL qualifications This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an more »

efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with … cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders more »

efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with … cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ … and forecasted revenues, and maintaining Cost-to-Charge Ratio (CCI%) for engagements. Strong service delivery and AMS (Application Maintenance Services) skillset, with awareness of ITIL processes. Deep understanding of SAP, and the capability to handle non-SAP components when required. Familiarity with operations, including monitoring utilization levels of the team. more »

Experience Supporting Office 365 (Skype) Good technical experience relevant to an IT support function Some experience in Contact Centre, Service Desk or similar environment ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a team leader in a similar more »

provide guidance on how to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the … and knowledge of the Service Desk Analysts Assist with employee training Experience and skills required: Experience within a similar role Knowledge and experience implementing ITIL Service Management Best Practices Excellent communication, both verbal and written Excellent customer service skills Experience in Major Incident Management Next Steps? If you would like more »