2 ITIL Jobs in Norwich

Job summary ICT Service Desk Analyst The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal more »

Services to build the portfolio and also capacity metrics to inform strategic planning. It is our priority to follow best practices and adopt the ITIL framework within our department and this role will be essential for advancing our capabilities further. Main duties of the job The primary responsibilities of the … and Information Asset Owner are assigned to each service and responsibilities are clear. Take a holistic view of each service and, working with other ITIL practice leads, ensure that each service has in place required elements in place such as: Business Continuity plans Supplier and Contract information Monitoring, and event … owner and responsible for the continual improvement of the Service Portfolio. Develop and maintain a Service Portfolio framework based both on the best practices (ITIL) and the needs of the Trust. Ensure accurate service categorisation by converting multifaceted technical terms into clear and consistent language. Present highly complex information to more »