Jobs 1 to 15 of 17

Service Desk Analyst

Cardiff -
CPS Group
The focus of this role will be to staff one of my clients service desk’s on a daily basis and help with the new ITSM tool implementation within the team, manage the SD tickets verifying correct priorities and categories, assign tickets accordingly either to the SD or the rest...
Rate: £250 - 350 per day
Posted: 5 days ago

Systems Assistant, Permanent, Full Time, Band A Ref: 15 810

Cardiff, South Glamorgan -
Big Lottery Fund
You will provide high quality and accessible service and effective incident management... - Receive and Log calls on behalf of customers using our IT Service management tool ensuring accurate data entry. - Deal with day-to-day issues surrounding IT service delivery including providing end-user help and support services. This will...
Salary: From £15,316 to £21,158 per annum
Posted: 4 days ago

Service Delivery Manager

Newport -
CPS Group
I have an interesting opportunity for a Service Delivery Manager to join my international client and work on their clients site in Newport. As the Service Delivery Manager you will take responsibility for the running my clients Customer ensuring sustained performance against SLA’s & KPI’s, Customer Satisfaction, Revenue and...
Salary: £40k - 60k per year + £400pm car allowance, £5k bonus
Posted: 27 days ago

Technical Analyst

Bridgend, Mid Glamorgan -
CGI
The Application Delivery Centre is looking for various candidates that have skills in the following technical areas SQL, .NET, JAVA... ***Essential Technical Skills Required*** SQL (SQL Server or Oracle PL/SQL) .NET (ASP, MVC) or JAVA / JEE. *** Desirable Skills Required*** Experience of working in a development/support role; Experience of...
Salary: £27000 - £32000 per annum + Benefits
Posted: 17 days ago

Service Delivery Manager

Newport, Gwent -
NES IT
Must have come from a Technical/Infrastructure background Must have a solid career background... Measuring, Tracking and reporting on Customer Satisfaction, including resulting Service Improvement activity... Candidate must be eligible to work in the UK Service Delivery Manager Established in 1978, NES Global Talent provides a complete range of contract...
Posted: 2 days ago

Service Design Analyst

Bridgend, Mid Glamorgan -
CGI
A development role working within the Bid Support and Solution Assurance (BSSA) team of Global Infrastructure Services (GIS) UK. Exposed to all the areas of GIS Pre-Sales you will be developed on the job and through a formal training plan. The aim, to become a junior member, of one...
Salary: £18000 - £19000 per annum + excellent benefits
Posted: Yesterday

Application Support Analyst x 3

Bridgend, Mid Glamorgan -
CGI
The Application portfolio consists of a number of key business applications managing the customers HR, Payroll, Finance, Intranet\Internet sites as well as other key operational systems... The role will consist of managing tickets through the Remedy service management tool, proactive monitoring of the application, patching and managing upgrades of...
Salary: £38000 - £40000 per annum + Benefits
Posted: 17 days ago

Trainee/Entry Level Analyst (Service Asset & Configuration)

Bridgend, Mid Glamorgan -
CGI
For example AXIS, SCCM or other discovery tools... Essential Skills: * Experience of Microsoft Office applications in particular Excel. * Experience in Remedy 1ITSM and Podium is essential... * The ability to obtain SC Clearance and above is essential... Desirable Skills and Qualifications: * ITIL V3 Foundation or pass in the first year. At...
Salary: £15000 - £18000 per annum + Benefits
Posted: 17 days ago

1st - 2nd line network engineer.

Cardiff -
CPS Group
It is a network engineering position, with responsibilities focused around the smooth running of both our Managed Service and Maintenance customers’ networks, ensuring that network availability is maintained at the highest level and any issues that arise are dealt with within SLA... Working towards Cisco CCNA or associate level certification...
Rate: £200 - 250 per day
Posted: 23 days ago

Service Management Transition Manager (E) (K)

Bridgend, Mid Glamorgan -
CGI
Junior Service Transition Manager Role Description: ITIL qualified with excellent interpersonal skills and strong abilities to develop and enhance relationships with clients and peers... To support the management of change, via Service Transition, to the service infrastructure including service assets, configuration items and associated documentation, be it via request for...
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 10 days ago

Business Analyst- Fast Track Change 28k-35k - Cardiff

Newport -
CPS Group
Essentials: Education: Received training in Business Analysis (preferably accredited with BCS/ISEB or Equivalent qualification... Can interpret and construct complex data models... Highly Desirable: Education: Degree or equivalent level qualification preferable ITIL Foundation certificate. Knowledge & Experience: Experience in Microsoft Office applications preferable. Execute user acceptance or system test script. Understanding...
Salary: £28k - 35k per year + Excellent Benefits
Posted: 6 days ago

Customer Services Manager

Newport, Gwent -
SCC
Proactively proposing and delivering service improvement plans, in order to add value to the customer base and play a part in delivering departmental service improvement plans * Working with the head of service delivery to understand the wider IT service issues facing our customers and proposing appropriate service solutions which add...
Posted: 24 days ago

Support Analyst

Bridgend, Mid Glamorgan -
CGI
Reporting into a Service Lead and Service Provision Manager the role will be based within the application support team and include: Provision of second and third line application support; Client communication on a day to day basis; Providing solutions to application related Incidents and Problems; Working within SLA parameters in...
Salary: £20000 - £23000 per annum + Benefits
Posted: 25 days ago

Business Support Analyst- 28k-35k -Newport

Newport -
CPS Group
Essentials: Education: Received training in Business Analysis (preferably accredited with BCS/ISEB or Equivalent qualification. Knowledge & Experience: ITIL, Service Desk, Proficient with SQL, IT Systems support (Problem solving). Incident Management, Systems analysis, Can interpret and construct complex data models... Competencies- Job Specific: Incident and Problem solving, Incident and Problem management,...
Salary: £28k - 35k per year + Excellent Benefits
Posted: 6 days ago

Control Bridge Shift Wintel Engineer (Junior)

Bridgend, Mid Glamorgan -
CGI
Microsoft Lync... Familiarity with Microsoft Office products required... Undertake Systems Management using monitoring tools such as BMC Patrol, HP OpenView. Essentials Skills: Microsoft Windows 2000/2003/2008/2012. Microsoft Exchange 2007/2013... Compaq/HP/ Dell Server hardware. Veritas Backup Exec. Citrix Metaframe. Microsoft Clustering. Arcserve... Methodical and Analytical... HP OpenView...
Salary: £22000 - £27000 per annum + excellent benefits
Posted: 4 days ago