Demonstrable experience managing service transitions within multi-supplier environments. Experience defining and governing Go-Live Readiness Criteria and Operational Acceptance processes. Strong understanding of ITIL disciplines including Incident, Problem, Change, Release, and Service Level Management. Experience managing operational risk, dependencies, issues, and escalation processes. Experience supporting major releases, deployments, migrations … partners and complex supplier ecosystems. Knowledge of operational resilience, business continuity, and disaster recovery planning. Exposure to Agile, SAFe, DevOps, or hybrid delivery methodologies. ITIL Foundation, ITIL Managing Professional, ITIL Expert, or equivalent service management certification. Prince2, MSP, AgilePM, or comparable programme/project management qualifications. Experience supporting executive, board ...