13 of 13 ITIL Jobs in Telford

service assurance and continuous improvement to deliver resilient, high-performing services.Desirable CriteriaExperience delivering operational efficiencies through automation, analytics, or process improvement.Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).Further Location InformationPlease ensure that you only apply for a location that you are willing and able ...

continuous delivery tooling (for example, Artifactory, Git, Kubernetes)Desirable CriteriaWorking knowledge of Agile deliveries, collaborative tooling and techniques, including Jira and KanbanWorking knowledge of ITIL 3 or 4 processesUnderstanding of government or public sector technology requirements Additionally, you will be expected to be included in a 24x7 on-call rota ...

Asset, lifecycle, roadmap or configuration management within an IT platform environment.• Lab or test environments used to support platform development, assurance or service activity.• ITIL v4 practices or service management approaches.• Continuous improvement methods, product-thinking or service optimisation approaches.• Communicating technical and non-technical information to stakeholders, both verbally ...

Terraform preferred) plus scripting skills (Python, Go, or Bash).Desirable Criteria Awareness of FinOps and cloud cost management.Cloud related certificationsFamiliarity with the principles behind ITIL service operationsContributing to training and development pathways for junior engineersFurther Location InformationPlease ensure that you only apply for a location that you are willing ...

Jira Service Management configuration experience API and scripting knowledge Experience with CI/CD and DevOps practices Strong understanding of Agile, Scrum, DevOps and ITIL Excellent communication and stakeholder management skills If you are interested in this role or wish to apply, please submit your CV. ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

complex and demanding stakeholders in a collaborative way.Analytical and reporting skills, outcome focused and evidence ledCommercial awareness and structured decision makingDesirable Criteria:Knowledge of ITIL 4 practices, value streams and service management principles but not essential and you will be provided with training.Further Location InformationPlease ensure that you only apply ...

your working time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service … Management or Service Delivery role, contributing to the effective operation of live IT or digital services within a structured service management framework (for example ITIL).Working knowledge of either ITIL practices (v3 or v4) at foundation, with practical experience applying service management processes such as incident management, change management, problem ...

Cloud. Experience delivering infrastructure migration or transformation projects. Knowledge of automation and configuration management tools. Experience working within highly regulated or enterprise-scale environments. ITIL awareness or experience working within ITIL-aligned service management processes. If this is the role for you please submit your CV at your earliest convenience. ...

Location: Manchester, UK; Telford; Worthing, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-09-03Valid to: 2026-09-17Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. ...

present service reports, dashboards, and performance metrics. Collaborate with technical and operational teams to improve service reliability and customer experience. Ensure adherence to ITIL best practices and organizational governance standards. Support service transition activities for new services and projects into live operations. Identify opportunities to enhance efficiency, reduce risk … service environment. Strong client-facing experience, including stakeholder engagement at senior levels. Proven experience managing and reporting against SLAs and KPIs. Strong understanding of ITIL principles and service management frameworks. Experience in Incident, Problem, Change, and Service Request Management. Supplier and vendor management experience. Excellent customer relationship management skills. Strong ...

models, training, and knowledge transfer activities are completed. Drive continuous improvement within Service Design and Transition processes. Monitor compliance with organisational standards, policies, and ITIL best practices. Required Skills & Experience 8-15 years of experience within IT Service Management, Service Design, or Service Transition roles. Strong experience managing service onboarding … transition activities. Proven knowledge of ITIL Service Design & Transition practices. Experience delivering operational readiness assessments and go-live approvals. Strong understanding of release management and service governance. Experience managing risks, dependencies, and stakeholder expectations. Excellent communication and relationship management skills. Ability to work across multiple teams in fast-paced ...

root cause analysis and follow change management process. The successful candidate must be able to clearly demonstrate evidence of the following An awareness of ITIL v4 Practices. Experience of working within a Managed Service operating model with service providers and partners. Experience managing Platforms and Products across their lifecycle including … Dell). VMWare x86, Solaris, AIX infrastructure and tooling. Monitoring tooling (e.g. Ops View/Dynatrace). An understanding of Project Management Office governance. ITIL v4 Foundation Qualification. Important: Travel to Telford is required as part of this role. Additional Security Information This role requires the successful candidates to hold ...