1 of 1 ITIL Jobs in Telford

Key Responsibilities Provide on-site IT support for users, resolving technical issues that require physical presence. Handle incidents and service requests allocated through the central queue in line with ITIL and ISO20000 frameworks. Maintain accurate IT asset records for the Telford site, ensuring data integrity. Support deployment and maintenance of laptops, printers and other hardware using Autopilot and Intune. Assist … functions where new processes or procedures are introduced. Willingness to work on-site and occasionally travel to other HMLR offices as required. Desirable Familiarity with Autopilot, Intune and SCCM. ITIL Service Management Foundation certification (or willingness to obtain). Experience working in government or large enterprise IT environments. Knowledge of ISO20000 frameworks and service management processes. Relevant IT qualification (e.g. More ❯