3 of 3 ITIL Jobs in Telford

automation, performance, and resilience testing • Comfortable operating across engineering, DevOps, architecture, and leadership teams • Strong understanding of Agile delivery and enterprise governance • ISTQB Advanced, ITIL, or equivalent experience highly desirable Working Model Hybrid: 2–3 days per week onsite in London Senior, collaborative technology function with a strong focus ...

pragmatic engineer who balances hands-on delivery with strategic thinking Nice to Have (But Not Essential) ServiceNow certifications (CSA and/or CAD) ITIL certification Experience across multiple ServiceNow modules — flexibility to learn others is supported Why This Role Stands Out True seniority – global SME for ServiceNow Strategic impact – influence ...

when. Support post-release checks by confirming expected behaviour is observed. Review release notes, raising clarifications or risks with the Release Manager. Operational Processes & ITIL 4 Alignment Work within service management processes including Incident, Request, Change, Problem, Knowledge and Service Level Management. Contribute to process improvements and help embed better … operational discipline. Skills & Experience Experience working in a service support or operational role. Understanding of ITIL 4 foundations and live service processes. Strong organisational skills with excellent attention to detail. Competent with Excel, dashboards or ticketing systems (e.g., ServiceNow, Jira). Clear written and verbal communication, able to prepare simple ...