1 to 25 of 28 ITIL Jobs in the North East

of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »

and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Experience working with service management tools, such as ServiceNow Knowledge of ITIL or other service delivery frameworks. Strong attention to detail and a commitment to delivering high-quality work. Infrequent travel to other sites Due to the more »

IT systems, diagnosing hardware and software faults and solving technical and application problems. You will have experience in service desk management (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous more »

Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams more »

and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. more »

Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. *We appreciate that few people will have experience with all of the above, this is a guide. more »

of all IT Assets records agreed by the Corporate Head of IT & Digital. Responsible for developing our Service Hub solution to be aligned to ITIL best practice and to regularly report on performance against set business targets. Accountable for line managing the Digital Support Analyst Team, behaviours against our values more »

Microsoft 365 (Teams, OneDrive, etc) Email security (filtering, DMARC/DKIM) Microsoft SCCM Intune and Autopilot Endpoint protection Server hardening Understanding and experience of ITIL and strong customer service focus This is an excellent opportunity for an enthusiastic and passionate person to join a successful organisation which contributes training, learning more »

frameworks. * Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. * Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

frameworks. * Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. * Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return more »

escalated. Essential Skills: A minimum of two years' experience within a similar role providing service desk support or within the IT industry. Understanding of ITIL framework. Experience with multiple operating systems, such as Windows and MacOS. Have an understanding of infrastructure such as VMWare, Cisco and Hyper-V. Cloud experience more »

support or development role. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information Location: This role can be delivered in a hybrid nature from one of these offices Belfast, Dublin, Cork, Edinburgh, Newcastle upon Tyne more »

and experience Essential criteria Post Graduate Technical degree, and proven technical history Evidence of continual professional/managerial development required Proven evidence of PRINCE2, ITIL and other methodologies Relevant experience in supporting users with knowledge of data reporting, data quality, performance management and Service Improvement Understanding of Information Governance and more »

still encourage you to apply: Experience within a similar role Proven track record in team supervision, workload prioritization, and resource management. Some exposure to ITIL Problem and Change disciplines. Workload Management: Ability to handle personal and team workloads, including managing team rotas. Performance Measurement: Proficient in measuring and monitoring team more »

on developer in one or more languages. Good organisational, presentational, planning and administration skills. Excellent interpersonal communication and negotiation skills. Experience/qualifications in ITIL/Prince2 or equivalent project change management methodology. Thrives in a responsive environment with demanding customer goals and expectations. Experience managing projects/people. The more »

on tasks that require their unique insights and experience. Your essential skills and experience: Service Management experience, including practical working knowledge and understanding of ITIL Service Management Framework to deliver a quality service to end-users. Experience operating in a senior leadership role, providing task management to teams which carry more »

techniques Work well within a team, reporting issues and risks, take part in team meetings, share ideas Excellent written and verbal communication Understanding of ITIL beyond Foundation level. Equal opportunities At Computacenter, we strive to create a working culture where all our people can be free to be themselves; where more »

/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »

/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »

of SQL to some level is essential Hyper-V exposure or VMWare Enterprise storage technologies including SAN Excellent communication skills Experience/understanding of ITIL Any ITIL, Always On, Microsoft Certifications are a bonus! Client also offers a one stage video interview process! Please note this role does require you more »

management of the OpenShift environment Participating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShift Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … support to customer Qualifications Essential requirements: OpenShift experience UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role Excellent communication skills Below describes the technical components of the environment to be supported by the successful candidate, who will have more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ … and forecasted revenues, and maintaining Cost-to-Charge Ratio (CCI%) for engagements. Strong service delivery and AMS (Application Maintenance Services) skillset, with awareness of ITIL processes. Deep understanding of SAP, and the capability to handle non-SAP components when required. Familiarity with operations, including monitoring utilization levels of the team. more »

Experience Supporting Office 365 (Skype) Good technical experience relevant to an IT support function Some experience in Contact Centre, Service Desk or similar environment ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a team leader in a similar more »