Jobs 1 to 15 of 120

Support Manager (online platform, web services); London

Central London / West End -
Evolution Recruitment Solutions
Required to join a web based service provider working with the world leading media companies to manage support the client facing support team and resources efficiently and effectively so that client support issues are progressed and closed within defined SLAs meeting the companies policies and procedures. Looking for someone who...
Salary: 30,000 - 40,000
Posted: 4 hours ago

Knowledge Process Owner- ITIL, REMEDY, SIAM

City, London -
Executive Recruitment Services (ERS)
London. A tremendous career opportunity to join a genuine world leader in the field of communications and systems engineering. Based in central London my client is looking to hire a Knowledge Process Owner who will reviews all process improvement suggestions, ensure the Process and Governance Structure is effective and refine...
Salary: £50000 - £58000 per annum
Posted: 14 hours ago

Change Manager (IT / Service Management / ITIL / Finance)

Stockport -
Applause IT Innovation
You will be responsible for introducing and maintaining a successful Change Management process, across this sizeable organisation... It is a key role in taking ownership of change management and liaising with the appropriate parties. You will be an experienced Change Manager with a strong background in IT service management, with...
Salary: £35000 - £42000 per annum + bens
Posted: 16 days ago

Technical Assessment Advocate

South East -
Vodafone
Your responsibilities in this role will include: Demand Management has overall accountability for ensuring that products are deliverable and TES can fulfil its delivery obligations for the Enterprise business... - Ensure resource requirements are forecasted into capacity requirements Core competencies, knowledge and experience [max 5]: - Recognised as expert or specialist in...
Posted: 8 days ago

Service Management

Newcastle-upon-Tyne, Tyne and Wear -
Accenture
Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... Experience of call-logging tools (eg Remedy, ITSM, ServiceNow) Experience of report automation/tools (for example Report...
Salary: From £18,000 to £29,000 per annum depending on experience + benefits
Posted: 23 days ago

Service Manager

Cardiff, South Glamorgan -
CPS Group UK
The Service Manager will have overall responsibility for the strategic alignment, management, and continual improvement of a portfolio of business services (services) from the Business Service Catalogue, ensuring that service delivery meets agreed service levels. You will also run a programme that demonstrates continual improvement of services, diagnose service delivery...
Salary: £35000 - £45000 per annum + excellent benefits
Posted: 6 days ago

IT / Service Desk Analyst x2- Great Career Prospects

Glasgow, Lanarkshire -
Cathcart Associates Ltd
Service Desk Analyst / 1st Line Support / Junior 2nd Line Support / IT Support / SLAs / IT Support Analyst / Windows XP / Windows 7 / Microsoft / Service Desk Support... ** Good working knowledge of IT Service Management processes and procedures, I.e... ** Experience working in an ITIL environment and demonstrable experience in hitting KPI figures, and...
Salary: £19000 - £22000 per annum + Benefits
Posted: 2 days ago

Availability and Event Management Process Owner

City, London -
Executive Recruitment Services (ERS)
London... * Chairs and manage the operational governance forums. * Ensure the Process and Governance Structure is effective and refines it as required. * Reviews and /or raises remedial actions to suppliers who are non-compliant. * Initiates reviews to identify cause of process failures. * Ensures Post Ticket reviews are performed as documented. * Reviews...
Salary: £45000 - £55000 per annum
Posted: 14 hours ago

2x Application Support Leads / SQL - Bristol / £45K

Bristol -
Computer Futures
Application Support, Business System Support, Software Support, SQL Server... You will be the most senior point-of-contact for all application support regarding SQL Server, whilst leading junior members of staff and providing direction for good customer service... SQL Server 2005 and/or SQL Server 2008. ITSM - IT Service Management...
Salary: £40000 - £45000 per annum + competitive
Posted: 14 days ago

User Access Manager

Milton Keynes, Buckinghamshire -
Boeing
The User Access Manager will be line managed by the Service Operations Manager and will work with the SCIS DP Service Desk manager and process owner, support teams and stakeholders to ensure respective ITSM SLAs & KPI’s are delivered to the customer’s expectations. The position will have direct line...
Salary: Competitive
Posted: Yesterday

Incident Process Owner- REMEDY, SIAM, ITSM

City, London -
Executive Recruitment Services (ERS)
London. An excellent career opportunity to join a genuine world leader in the field of Information and Communications Technology (ICT). Based in central London my client is looking to hire a Incident Process Owner responsible for governance and assurance, management of incidents within a public sector environment ideally with previous...
Salary: £52000 - £58000 per annum
Posted: 14 hours ago

Partner / Channel Manager Northern Europe ITSM

Swindon, Wiltshire -
Global Technology Solutions Ltd
A exciting opportunity has arisen for an experienced, dynamic Partner/ Channel Manager to recruit and manage our clients VAR partnerships to help our client become the market leader across EMEA. Reporting to the Director of EMEA Sales, the Partner/ Channel Manager will be the primary sales focal point between our...
Salary: £55000 - £60000 per annum + OTE £120,000+car allow+ben
Posted: 3 days ago

Services Manager - IT Service Management

Yeovil, Somerset -
Connectus
Services Manager - Responsible for all IT Service Management (Operations, Delivery, Transition, Apps Management) for this leading company based in Yeovil - Paying £55 - £70k + superb benefits... This role has specific responsibility for: *Service Operations (service desk, incident management, problem management, operational security, risk management and operational security) *Service Delivery (Service catalogue,...
Salary: £55000 - £65000 per annum + bonus, pension, health
Posted: Yesterday

ITSM/ Service Design Consultant (ITIL)

South Wales -
CGI
Working within the IT Service Management Service Design and Pre-Sales team, this role will provide specialist, ITIL qualified subject matter expertise to bridge the gap between sales and delivery... * Experience of creating SLA and service credit models... * IT & Computing Honours Degree. * ITIL Foundation Certificate in IT Service Management (essential) *...
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 7 days ago

ITSM/ Service Design Consultant (ITIL)

Reading, Berkshire -
CGI
Working within the IT Service Management Service Design and Pre-Sales team, this role will provide specialist, ITIL qualified subject matter expertise to bridge the gap between sales and delivery... * Experience of creating SLA and service credit models... * IT & Computing Honours Degree. * ITIL Foundation Certificate in IT Service Management (essential) *...
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 7 days ago