Jobs 1 to 15 of 77

Senior Analyst (Change & Release)

Belfast -
Capita - ITIN
Ensure the Service Transition Operational Readiness process is applied within Service Management for new, amended, retired services... * Ensuring standard request management process is applied consistently * Providing process expertise to the CSM teams * Contributing to identify business opportunities within area of expertise * Work with project teams to ensure change and release...
Posted: 7 days ago

IT Service Management Practice Lead

East London -
An exciting opportunity has arisen for an experienced IT Service Management Specialist to join this ever expanding IT Professional Services organisation based in London... The successful candidate will be highly consultative, with demonstrable experience working within medium to large enterprises implementing, managing and advising on continued service management framework improvement...
Salary: £70k - 75k per year + OTE + Benefits
Posted: Yesterday

Configuration Management Service Lead

Hertfordshire -
Polar Recruitment
The successful candidate will be responsible for managing a small team of Configuration Managers & Analysts to ensure key service levels and KPI's are achieved and Service Improvement plans are introduced. Other responsibilities will include budgetary/P&L management and the provision of advisory services to customers. Responsibilities... *Drive Configuration...
Salary: £60000 - £65000 per annum + + Car + Benefits
Posted: Yesterday

Head of ITSM (Change, Configuration & Service Maturity)

Hertfordshire -
Polar Recruitment
Provide strategic leadership to define, implement and improve ITIL processes within Change Management, Configuration Management and Service Improvement areas... *Manage ITIL Service Management functions to ensure systems, methodologies, standards and procedures are followed... *Experience in a similar senior IT Service Management position, ideally gained within the IT Services sector. *ITIL...
Salary: £70000 - £75000 per annum + + Car + Bonus + Benefits
Posted: Yesterday

IT Service Manager

High Wycombe, Slough, Maidenhead -
Brightred Resourcing
Working with groups both internally and externally this person will be responsible as follows: - IT Service Management. - Delivery of robust and stable IT services against defined Service Level Agreements (SLA) - Leadership of IT Service Management team... - Incident and Problem Management. - Change Management... - Background and thorough understanding of ITIL... - Degree level...
Salary: £65k plus car allowance, bonus and benefits.
Posted: 18 days ago

Problem Management Lead

Newbury, Berkshire -
Resource Solutions Group - Sovereign Housing
We currently require a Problem Management Lead, initially until 31 March 2015. The focus of this pivotal role is to introduce an effective problem management function, ensuring robust processes and procedures are in place which will ultimately speed up resolution times and result in less disruption to business critical systems.....
Rate: Benefits
Posted: 5 days ago

Service Transition Manager

London -
You will be working on projects as a key member of the project management team supporting the project or programme manager with the introduction, transition or transformation of services... - IT Service Management... You will have at least 5 years working with managed services, At least 3 years experience in the...
Salary: Up to £90,000 per annum + Car allowance, bonus and benefits
Posted: 4 days ago

Service Delivery Manager

Warrington -
Reed Technology - UK Posting Account
Experience of using Risk Management methods and techniques (e.g. CRAMM) for the assessment and management of business risk; *Demonstrable extensive experience over the last 10 years in leading and implementing service change within a multi-supplier IT service delivery environment... *Manager's Certificate in IT Service Management [e.g...
Rate: £450 - £535 per day
Posted: 12 days ago

Head of IT Service Management

Winchester, Hampshire -
Redrock Consulting Ltd
You will also take responsibility for Continuous Improvement, overall line management of the support teams, continuous implementation of ISO 27002 and act as a point of contact for Incident Management, Problem Management and monitoring of SLA's and KPI's. You will have a background within IT Service Management, ideally...
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: Yesterday

Service Desk Analyst / Helpdesk Engineer - 1st Line / Must Drive

Surrey -
Coal IT Services
Relevant experience of Service Desk and Incident Management processes based on best practice approach to IT Service Management (ITIL)... As Service Desk Analyst/Helpdesk Engineer you will require practical experience of support at 1st Line within: Windows XP Microsoft Office 2003 including Outlook Internet Explorer Desktop and Laptop Dial up...
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 2 hours ago

Support/Service Desk Analyst (ITIL) x 2/3 - Bristol

Bristol, Avon -
Redrock Consulting Ltd
Keywords: ITIL, ITSM, Support, Service Improvement, Windows. Commutable from: Bristol, Bath, Weston, Frome, Warminster, Trowbridge. A leading organisation in the Bristol/Bath area requires a number of Service Desk Analysts/Support Analysts to join its growing and successful team. Suitable candidates will have experience of working within ITIL/ITSM environments...
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 5 days ago

IT Process Analyst

City of London -
My client are looking for an experienced IT Process Analyst to join a global leading Law firm based in central London. This is a fantastic opportunity to join a market leading Law firm for an initial 6 month contract. Working closey with IT managers and process owners, the ideal candidate...
Rate: £350 - £380 per day
Posted: 12 days ago

ITIL Service Manager - Processes & Governance Architecture

City of London -
DP Connect
A major financial services organisation based in London requires a permanent ITIL Service Manager with strong governance and process design / architecture experience. This role as an ITIL Service Manager is a great opportunity to be key in shaping, implementing and leading the IT Service Management Governance framework processes of a...
Salary: £55000 - £65000 per annum + Excellent benefits, inc pension + more
Posted: 14 days ago

IT Problem Manager

Newbury, Berkshire -
Resource Management
The focus of this pivotal role is to lead the introduction of an effective problem management function, ensuring robust processes and procedures are in place which will ultimately speed up resolution times and result in less disruption to business critical systems... You will develop and manage a problem management process...
Rate: £33120 - £40480 per annum + Benefits
Posted: Yesterday

Incident Managemen Analyst

High Wycombe, Buckinghamshire -
Capita Resourcing - IT Resourcing
My fantastic client in High Wycombe is currently looking for a solid Incident Management Analyst to come on board for a 3 month rolling contract. The primary function of the Incident Management team is to ensure a consistent quality of service for the installation, maintenance and break fix incidents by...
Rate: £7 - £8 per hour
Posted: 4 hours ago