1 to 25 of 421 ITSM Jobs

Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid Watford (3 days per week in office) Type: Full-time Salary: £60,000 £80,000 + Commission (OTE £120,000 £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong … track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value ...

services. Act as the primary point of leadership for End User Services on-site, providing guidance, mentorship, and operational direction to the team. Ensure ITSM and ITIL-aligned processes are followed across Incident, Request, Change, Configuration, Capacity, and Release Management activities. Work closely with Infrastructure, Security, Architecture, Service Management, Facilities ...

delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation ...

Previous line management and team leadership experience ITIL Foundation certification or equivalent Service Management qualification Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar Experience working within Agile and/or DevOps environments Familiarity ...

maximise platform value, efficiency, and user adoption .Required Skills & Experienc eExtensive hands-on experience delivering ServiceNow implementations and development projects .Strong expertise across ServiceNow ITSM, ITOM, and Employee Centre modules .Proven experience configuring workflows, forms, catalog items, knowledge articles, portals, and automation solutions .Strong integration experience using ServiceNow APIs, IntegrationHub ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

support and manage our infrastructure services and enterprise tools. The ideal candidate will have strong hands on experience across device management, collaboration platforms, IT service management, and infrastructure operations. This role requires excellent technical capability, strong ownership, and the ability to work across multiple technology domains. Duties and Responsibilities Provide ...

user applications, mobile technologies, and hardware services in line with SLAs. Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. ...

tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching ...

issues. Key Requirements Strong experience in Service Delivery/Service Management environments Good understanding of ITIL practices , particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Knowledge of cloud technologies , ideally AWS Exposure to DevOps tooling and CI/CD environments Strong stakeholder management and communication skills ...

Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities ...

Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials. Experience supporting executive meetings, board sessions, and off-sites. Background in ITSM or Agile environments focused on service improvement. Senior Executive IT Support Specialist Key Competencies High service orientation and empathy. Strong sense of ownership and accountability. ...

changes. Manage and maintain Windows server environment Troubleshoot and fix Server system application related issues, recording all troubleshooting steps and information in the IT Service Management tool. Generate system and component capacity management reports on a weekly basis and conduct trend analysis. Manage and maintain Windows Server Services, such ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active ...

with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active ...

with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active ...

with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active ...

first mindset. Ability to work effectively in a team environment. Good organisational and time management skills, with the ability to prioritise workload. Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes. Desirable Experience working within a large enterprise or campus environment. Knowledge of device lifecycle management and asset control ...

experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role. ...

office twice a week and travelling to clients sites across the UK as and when needed. About you: You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment You have a strong practical knowledge of ITIL 4, with ...

Cycle Management, including automation for provisioning and de- provisioning, and assignment of Role Base Access Controls. Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's. Support the business with reliable, scalable, and secure hardware provisioning and retrieval process that supports Joiner ...

Microsoft 365. Experience supporting virtualised and hybrid cloud environments. Knowledge of Citrix, Remote Desktop Services and endpoint management. Understanding of networking fundamentals and IT service management processes. Excellent troubleshooting, communication and customer service skills. A proactive approach with the ability to perform well under pressure. Desirable Skills ITIL, Azure Fundamentals ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service ...

purposes.• Participate in Credit Union training and development programs.• Attend vendor conferences and present findings to IT department and business units.• Follow UNFCU IT Service Management processes, policies and procedures.• Perform additional responsibilities as assigned • Critical system outages and system upgrades may require 24/7 coverage on short notice ...