4 ITSM Jobs in Bedfordshire

resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in IT service management with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »

resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in IT service management with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »

work in close collaboration with other IT Domains, such as IT Strategy and Architecture, Change and Portfolio and Digital Safety teams. Job Purpose The ITSM Specialist is responsible for effective IT service integration through the definition and deployment of standardised and continuously optimised service management processes, enabling trust, velocity, scalability … and efficiency of IT services. What you’ll be doing The ITSM Specialist is responsible for defining, governing, overseeing and continuously improving standardised IT service management processes (ITSM), guardrails, tools, and frameworks executed across IT and Supplier teams. Reporting to the Service Integration Lead, this role creates actionable and reusable … part of a duty rota to manage major incidents Skills & Experience Demonstrable experience in Incident Management In depth knowledge of at least 1 of ITSM processes such as Incident, Problem, Change, Patch, Disaster Recovery, Capacity Demonstrable experience within an IT department providing cross-functional IT management capabilities. Experience in IT more »

Job Title: Infrastructure Engineer Company: Well Established Software Vendor Location: Home Base with 1 day per week from the office About Us: We are an integrated team of internal system support and managed service engineers who all work towards ensuring more »