implementation. · Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. · Experience in utilising ITSM tool sets. · Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join more »
requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in delivery of above services Ensuring any incidents or service requests that cannot be fulfilled in a timely more »
Colchester, England, United Kingdom Hybrid / WFH Options
GS Solutions
similar role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask ticketing system or similar. Knowledge of ITSM and RMM tools. Leading and Motivating Teams. Completing 121’s and appraisals Develop and continuously improve ITIL based processes. Working within a Change Management framework. more »
Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »
