8 ITSM Jobs in Lancashire

users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »

Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring that information held is accurately updated, maintained and actioned appropriately Troubleshooting incidents through to resolution; escalating where necessary Providing IT support to more »

in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with more »

a key point of contact for IAM related issues through escalation as part of security incidents * Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's * Identity & Access Management Analyst/IAM Analyst Attributes/Skills: * Experience with Microsoft Active Directory, Office more »

MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trend analysis more »

purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »

Warton - onsite only Salary: £47,683-£52,426 (dependent on skills and experience) What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trend analysis more »

hire and, train engineering and administrative staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing … Service Delivery role to motivate and lead virtual teams and partners. Experience in working within an SME focussed Managed Services Provider. IT Service Management - ITSM process design and implementation experience. Communication – Effective collaboration within a wider organisation and with the board and senior leadership team. Budget/Costs/Revenue more »