19 ITSM Jobs in Manchester

Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »

Windows 10, Intune and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/1st Line Support Analyst more »

diagnose and resolve complex technical issues efficiently. Technical p roficiency : Profound knowledge of common operating systems, software applications, and IT hardware. Familiarity with IT service management tools is a plus. Customer s ervice: Strong customer service and communication skills are essential to interact effectively with end-users. Problem- s olving more »

it as well as preventative measures. (Relevant skill level: working) Service Management Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Technical more »

should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk/Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge/experience of MS Intune/ more »

business stakeholders Skills you’ll need (minimum criteria) Knowledge and experience supporting hybrid application landscapes with complex system integrations Deep understanding of core IT service management, HR and payroll processes and documentation Ability to manage a team focussed on process, CSI, innovation and user focussed delivery of first class support more »

of the enterprise IT team which encompasses corporate infrastructure, end-user computing, product support of key technologies (including SAP, Salesforce, Microsoft etc) and the ITSM suite including changed, incident and service desk. Accountability for the maintenance of the IT estate including delivery of projects and system upgrades to ensure continued more »

. ServiceNow Certified Implementation Specialist certification preferred. Proven experience as a ServiceNow Developer, specifically in TSOM implementations. Strong knowledge of ServiceNow platform capabilities including ITSM and ITOM modules. Proficiency in JavaScript, XML, HTML, CSS, and REST/SOAP integrations. Experience with Agile development methodologies. Excellent problem-solving and analytical skills. more »

ensure tooling is used to its full potential to enable business outcomes and value for money, leading the architecture of key systems such as ITSM, monitoring systems, mobile device management and deployment tools amongst others. The Tooling Solutions Architect will be a key member of the Technology division leadership team more »

to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service Strong ITIL framework experience, ideally with the relevant qualifications to match Ability to more »

the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising clients existing investments in ITSM tools and frameworks Developing the road map and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs more »

Response Experience in REST/SOAP web services and API integrations Expertise in designing database tables and relationships Experience with ServiceNow or similar IT service management and automation platform. If you’re looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package more »

data between ServiceNow and other systems. To apply for this Secops Test Lead role, your soft skills, expertise and experience should include: Experience in ITSM modules Incident, Problem, Change, CMDB and Asset Experience with implementation of catalogue items configuring Security incident response applications Experience with OOB/custom integration build more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge of Telephony, including mobile devices … to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar) **Early applications are encouraged as we reserve the right to close the advertisement and more »

/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge of Telephony, including mobile devices … to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar more »

opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. … modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing …/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job more »

Quadrant – for ITSM.This is where you come in!We are looking for an experienced, results-oriented Solution Sales Specialist with a primary focus on ITSM and ESM to develop solution sales in the Jira Service Management market. In this role you will be a key part of our growth plans … solutions thereby identifying, developing and managing a portfolio of client relationships capable of meeting your Annual goals.About you:+ An individual with significant IT Service Management experience within FTSE 350, large private companies, and UK Public Sector organisations. You ideally have worked in a consulting environment offering B2B solutions. + … Someone who has successfully sold a range of ITSM and ESM solutions. + An individual with significant strategic sales experience with the ability to sell value and articulate business solutions. + Someone with the ability to understand the competition in this rapidly growing practice within Valiantys. + An individual with more »

Asset & Config Engineer Akkodis are currently working in partnership with a global market leading client to recruit an Asset & Config Engineer to join a growing IT Asset and Configuration Management team supporting an enterprise business. Please note this role offers more »