ITSMService Manager Permanent ; Monday - Friday The Auxilion SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The ITSM Quality Team works … SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSMService Manager will oversee these functions with the support of a small team and report into the Head of Service. The Quality Team will also … act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Elevation Recruitment Limited
technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and ITservicemanagement best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and more »
Sheffield, England, United Kingdom Hybrid / WFH Options
eTeam
Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modeling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. • Skills: JavaScript, MySQL, HTML, CSS, AngularJS. more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »
looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider business s... APCT1_UKTJ more »
looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider business s... more »
Sheffield Health and Social Care NHS Foundation Trust
customer service issues that may arise. They will co-ordinate all general administration activities such as updating, maintaining and the development of the ITServiceManagement Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and … solving skills to maximising first line resolution of Service Desk enquiries. Ensure all administration activities such as updating, maintaining and development of the ITServiceManagement Toolset (Sunrise); to include: Service Catalogue; CMDB, and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs), general support documentation and contribution to the … needs of the Trust. Person Specification Experience Essential 3 years experience of working in an IT support experience Configuration/development experience of Sunrise ITSM Customer service and IT Support experience Manage IT Major Incident processes Desirable Experience of using Contact Centre call management Toolset Awareness of the Transformation Through more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Harvey Nash
looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across ITservicemanagement, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Harvey Nash
looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the ITServiceManagement team and prove pivotal in achieving the wider business strategy. The university is renowned for giving its employees the best possible training with an … IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across ITservicemanagement, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant more »