10 ITSM Jobs in the East Midlands

effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in IT service management, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing IT service requests and incidents. with Google Workspace (formerly more »

IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure Entra more »

effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed at improving efficiency and effectiveness. Required Skills and Experience: experience in IT service management, with a strong understanding of the ITIL framework. in utilizing JIRA for tracking and managing IT service requests and incidents. with Google Workspace (formerly more »

Azure/Exchange/Intune/Onedrive/Sharepoint/Networking/DHCP/DNS/Watchguard Working with storage and backup Experience with ITSM tools, for example, Servicenow or similar Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well more »

Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App Integrations and APIs This is an excellent opportunity to create more »

Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App Integration's and APIs This is an excellent opportunity to more »

Line, Customer Service, Customer Helpdesk, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation more »

IT Service Desk and supporting complex large- scale enterprise environments. Strong phone contact handling skills and active listening skills. An understanding of common IT Service Management Frameworks, i.e. ITIL. Experience with the use of ITSM Toolsets (ServiceNow preferred). Any exposure to SDI accreditations or similar would be beneficial. Any more »

Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits to ensure accuracy. Develop continual service improvement roadmaps for Change & CMDB modules within the ITSM tool. Define team KPIs and objectives, review performance against these metrics, and provide management information to support service reviews. Lead and coach a team, managing … HR processes. Develop Change & CMDB documentation and processes to ensure accurate information and efficient operations. Manage risks related to Change & CMDB modules within the ITSM tool. Contribute to the IT Service strategy, driving continuous improvement aligned with business objectives. Deputize for the Service & Operations Manager as needed. AttributesEssentialPreferred … Qualifications Higher education qualification and relevant IT experience ITIL V3/4 qualification or equivalent Experience Leadership experience in change/configuration management IT service management experience Skills Decision-making, stakeholder management, analytical skills Data analysis, project management Knowledge ITIL Service Asset and Configuration Management Multi-tiered applications, SDLC Other more »

Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/ more »