20 ITSM Jobs in the East of England

AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »

hardware, software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and manage more »

Skills in Perl, Python or shell scripting. Knowledge of Google Workspace and Office365. Good understanding and knowledge of networks and security. Familiarity with IT Service Management Excellent interpersonal skills A service-oriented mindset You will have previous experience in similar roles, with a working knowledge and interest in technologies and more »

corrective actions as required. Qualifications: Experience of working with a Configuration Management Data Base (CMDB) and working with asset information. Some knowledge of IT Service Management and how Asset Management interacts with the different functions. Good knowledge of MS Excel. Essential attributes Good attention to detail. Ability to work under more »

Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both more »

a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity more »

Services, API Manager, Monitoring) Azure Test Plans Postman/Soap UI C# .NET programming JMeter/lliad T3 Selenium WebDriver SpecFlow+ Appium CRM systems ITSM tools Android development frameworks Splunk - Using this as a troubleshooting tool What can we do for you? This position offers a mix of remote working more »

to build and maintain strong relationships with customers and senior stakeholders · Good technical knowledge across multiple domains, to ideally include Microsoft Active Directory, SCCM, ITSM Tools · Good customer service skills · Resource Management skills Key responsibilities · Providing technical expertise and leadership to our Technical Helpdesk Team, clients and suppliers · Resourcing and more »

of working in high pressure and challenging environments. Excellent organisational skill. Team player with the ability to motivate others. Demonstrable ability and understanding of ITSM tools, generating service reports and interpreting data. Defence or Public Sector Experience. Required: Security Clearance to SC level (but can start on BPSS) Ability to more »

Europe if required. ITIL experience Positive attitude, capable of working under pressure. Excellent organisational skills Team player with motivation to inspire others. Proficiency in ITSM tools and service reporting Defence or public sector experience. What we can offer – Network Service Administrator Company bonus of up to £2,500 Combined pension more »

document system design requirements and specifications in a clear, unambiguous manner Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »

document system design requirements and specifications in a clear, unambiguous manner. Extensive Experience in working with Integrations between SAP and other applications such as ITSM and ServiceNow. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Equal opportunities At Computacenter, we strive to create more »

records to ensure there are no end-of-life issues Administration of the Egress OS file transfer solution Requirements: Demonstrable ability and understanding of ITSM tools, generating service reports and interpreting data Defence or public sector experience Ability to travel within the UK and Europe If you are interested in more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of more »

Possess a solid understanding of technology and IT infrastructure Familiarity with a range of software, hardware, and networking solutions Knowledge of IT service management (ITSM) frameworks, such as ITIL. Understanding of budgeting and financial management principles Proficient in project management methodologies. Ability to manage contract budgets effectively and allocate resources more »

or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team ) to resolve/fulfil incidents … deploying corporate standard images to standard desktop hardware using our IT tooling. Understanding of Service Management concepts. ITIL foundation qualified (preferred) Experience in IT Service management logging systems. Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines. Ability to communicate more »

Job Title: IT Support Engineer Location: Cambridge - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN more »

a Platform/Technical or Enterprise architect Knowledge and experience in Platform Architecture, with skills in technical architecture, cloud solutions, and more Familiarity with ITSM and ITIL Understanding of different modelling languages (UML and ArchiMate) Experience in … system development life cycle methodologies (Agile, DevOps) Excellent interpersonal skills in facilitation and negotiation Specific Platforms that we use in IT Common Tools: IT Service Management: Now Platform IT Asset Management: SNOW Software Enterprise Agile Planning: Jira IT Financial Management: Cloudability IT Portfolio Management: Eureka Team Collaboration Tools: Confluence, MS more »

key stakeholders and suppliers Respond to escalations and to high priority incidents which may require escalation and assist with any management support. Ensure all ITSM policies are adhered to. Provide project/service transition support around Stakeholder communications for planned & unplanned service interruptions (Outages, maintenance etc) Accountable for the resolution … learnt and continuous improvements. Contribute to a 24x7 On-call rota to manage P1 and P2 incidents. Role Requirements 5+ years industry experience IT service management Service reporting experience and ability to interpret metrics. Outsourced/Service integration service management. Demonstrable experience of creating and owning a Service improvement plan more »

We are currently recruiting for one of the UK’s Leading FMCG companies who are looking for an IT Audit Manager . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital more »