1 to 25 of 52 ITSM Jobs in the South West

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

ManagerProgramme Name: LCSTLocation: Bristol, UKAre you ready for your next career challenge?.. Role Overview:The Service Desk Manager will be an experienced IT service management professional responsible for the leadership, performance, and continual improvement of the Service Desk function across the LCST programme. The role will provide strategic ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

related field. Practical experience with enterprise software, including Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Hands-on experience using modern ITSM platforms such as ServiceNow or Jira Service Management. Excellent problem-solving capabilities across hardware, software, and networking environments. Strong written and verbal communication skills, with ...

technical knowledge with the ability to successfully deliver complex technology change. You'll ideally have: Strong technical knowledge across IT infrastructure, cloud technologies, IT service management and information security . Proven experience delivering significant technology transformation and change programmes . Experience implementing new IT platforms, infrastructure or technology solutions that ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What you'll bring Solid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar) Ability ...

engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering governance, ITSM processes, and cyber security policies.What you’ll bringSolid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar)Ability to solve ...

integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable and upgrade-safe solutions.Track record ...

testing, validation, and deployment strategiesLead functional design reviews, solution gates, and senior stakeholder alignment sessionsDemonstrate deep functional expertise across multiple core ServiceNow modules (ITSM/ITOM/CSM/HRSD) and advise on platform capabilitiesOversee the translation of high-level business requirements into prioritized backlogs and high-quality user stories ...

workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive ...

specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What you'll bring Solid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar platforms. ...

engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering governance, ITSM processes, and cyber security policies.What you’ll bringSolid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar platforms.Ability to solve ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model.Ultimately, this role suits someone who takes pride ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based … first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems. Ensure timely resolution of incidents ...

internal ticketing procedures. Service Desk Operations Oversee multi-channel support (phone, email, ticketing systems), ensuring accurate incident categorisation and tracking. Maintain alignment with IT service management best practices and ITIL guidelines. Conduct regular quality assurance checks on support tickets and maintain standard knowledge base articles. Monitor system alerts and maintain ...

large-scale ServiceNow transformations in complex enterprises.Strong Private Sector knowledge, including business transformation, operations and customer outcomes.Experience with relevant ServiceNow capabilities such as ITSM, ITOM, ITAM, SPM, CSMExperience shaping, mobilising and governing multi-workstream programmes.Track record of building high-performing teams, coaching senior practitioners and improving delivery capability. Consulting ...

Exposure to SAP integrations, including BAPI or RFC interfaces – desirable Familiarity with Microsoft tools such as Power BI or PowerApps - desirable Understanding of IT service management frameworks such as ITIL 4 - desirable Awareness of Industry 4.0 concepts and digital manufacturing environments - desirable Benefits ABB offers a full range of benefits ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

senior business level, including manufacturing and operational leadersDeep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments.Join our winning team ...

senior business level, including manufacturing and operational leadersDeep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments.Join our winning team ...