1 to 25 of 33 ITSM Jobs in the South West

governance principles Knowledge of Microsoft 365 security & compliance capabilities Basic understanding of Azure Active Directory/Entra ID identity and access concepts Familiarity with ITSM/incident management processes Understanding of regulatory compliance basics How compliance and data protection teams use Purview outputs Data sensitivity models and how they ...

Skills & Experience Proven experience in IT Service Transition/Service Delivery roles Strong understanding of ITIL frameworks and Service Management principles Experience with ITSM tools (e.g. ServiceNow, JIRA) Experience working in both Agile and Waterfall environments Strong knowledge of service design and operational readiness Experience defining and managing SLAs, OLAs ...

Microsoft upcoming updates/changes and involve respective teams accordingly. · Ability to work independently and as part of a team. · Understanding of ITIL/ITSM best practices and Agile Framework Good to have: Microsoft M365 External Certifications like: · Microsoft Certified: Identity and Access Administrator Associate · Microsoft 365 Certified: Teams Administrator ...

similar) Active Directory & Group Policy Firewall & network security technologies (e.g. Fortinet, Cisco, Palo Alto or similar) VPN and remote access solutions Ticketing and ITSM platforms (e.g. ServiceNow, Jira, Freshdesk or similar) Virtualisation (e.g. VMware, Hyper-V) The Role This is a hands-on System Administrator position in a well-established ...

operational support teams. Strong stakeholder management skills, with the ability to communicate technical subjects clearly to varied audiences. Sound knowledge of ITIL/ITSM processes, governance, risk management, and compliance (including GDPR and licensing). Hands‐on experience delivering cloud‐based solutions (Azure, AWS, or similar), with a strong understanding ...

Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor ...

recurring incidents into resolved problems to ensure that Technology Services remain stable, reliable, and aligned with business objectives. Essential Criteria: Strong experience in IT Service Management, working to ITIL principles, with solid knowledge of formal methodologies across service delivery, project management and change management. Proven analytical and problem‐solving skills ...

decision-making •Collaborate & influence stakeholders to drive continual improvement Required qualifications to be successful in this role You should bring strong experience in IT Service Management, with a particular focus on Event Management within complex, high-availability environments. A structured, analytical mindset and the ability to optimise processes and tooling ...

background who enjoys problem-solving and working across multiple technologies. At least 2 years experience in an IT Helpdesk environment using a PSA/ITSM tool Strong knowledge of Microsoft 365 and Windows/MacOS environments Experience supporting server technologies (Active Directory, DNS, DHCP, Group Policy) Understanding of networking fundamentals ...

some experience supporting Windows 10, 11, Office and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

following areas: Windows 10 & 11 Microsoft 365 Admin Center Active Directory & Azure AD/Entra ID Office 365 (inc. Exchange Online, Teams, OneDrive & SharePoint) ITSM tools for ticketing & remote access Understanding of networks (VPN’s, switches, routers & firewalls) Building & setting up PC’s, laptops, printers & wifi Full UK driving licence ...

functional senior strategic leadership Hands‐on experience in virtualisation, network administration, infrastructure, server maintenance Governance, risk and compliance, cyber security management RAID logs, ITIL, ITSM, SDLC, STLC, agile methodology Project management, performance reporting Desirable Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting ...

proven track record of designing, leading, or modernising Configuration Management and Hardware Asset Management services Target Operating Model (TOM) design and implementation experience ITSM expertise, ideally with strong knowledge of ServiceNow Experience in Financial Services, Insurance, or other regulated industries (highly desirable) Excellent stakeholder engagement, communication, and influencing skills Apply ...

English GCSE, grade 6 (Essential) Maths GCSE, grade 6 (Essential) About the Employer HALO SERVICE SOLUTIONS LTD Halo Service Solutions makes modern and intuitive ITSM, PSA and Service Desk software that is used by Global Brands. We’re committed to improving customer relationships and unlocking team productivity through digital workflows ...

risk, and delivering technical enhancements. Our ServiceNow team plays a critical role in managing, maintaining, and developing the organisation's core IT Service Management (ITSM) platform. The team delivers platform enhancements, oversees daily operational checks-including integrations, Discovery, and LDAP sync-and provides high‐quality support to multiple business areas. … into high‐quality technical designs aligned with best practice and governance standards. Working across the full development lifecycle, the role collaborates closely with stakeholders, ITSM teams, product owners, platform administrators, and third‐party suppliers to ensure reliable service delivery and continual improvement. The developer also contributes to the strategic evolution ...

user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration … development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service ...

Gloucester or in Central London 5 days a week. Your future duties and responsibilities In this role, you will define, implement and manage IT service management processes within secure cloud environments, ensuring services are delivered consistently and in line with agreed standards. You will take ownership of service governance across … needs. You will bring structure, innovation and leadership to service management while being supported by a collaborative and expert-led environment. •Define & Implement IT service management processes aligned to ITIL •Oversee & Manage incident, problem, change and request processes •Monitor & Improve service performance and operational effectiveness •Engage & Communicate with stakeholders ...

This role requires strong stakeholder engagement and the ability to operate within complex, secure environments. IT SERVICE MANAGER ESSENTIAL SKILLS: Proven experience in IT Service Management roles Strong understanding of ITIL principles and service lifecycle Ability to manage stakeholders and build trusted relationships Experience working in complex technical environments Strong … process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Management, ITIL, Stakeholder Management, Service Delivery, Continuous Improvement, Jira, Confluence ...

Drive & Embed continuous service improvement initiatives Required qualifications to be successful in this role You should have strong experience in service delivery or IT service management within complex or secure environments, with the ability to manage stakeholders, drive performance and lead service improvements. A good understanding of ITIL practices … cloud-based services is important. •You should have proven experience in service delivery and IT service management •Strong stakeholder communication and engagement skills •Experience leading and coordinating cross-functional teams •Solid understanding of risk and issue management •Knowledge of ITIL frameworks and best practices •Understanding of Oracle cloud infrastructure •Experience ...

role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align … ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

ServiceNow architecture aligned to telecom/satcom business processes and enterprise standards Design scalable, secure, and maintainable solutions across ServiceNow modules (ITSM, ITOM, CSM) Lead architecture decisions balancing performance, cost, and long-term sustainability Enterprise Integrations Architect integrations between ServiceNow and OSS/BSS, ERP, CRM, and network monitoring platforms … ServiceNow architecture Proven experience in Telecom and/or Satellite Communications Experience working within global, distributed enterprise environments Technical Expertise Strong ServiceNow platform expertise (ITSM, ITOM, CSM) Integration technologies: REST/SOAP APIs, JSON, XML IntegrationHub, MID Server Event-driven architectures Experience with OSS/BSS, network monitoring ...

ServiceNow architecture aligned to telecom/satcom business processes and enterprise standards Design scalable, secure, and maintainable solutions across ServiceNow modules (ITSM, ITOM, CSM) Lead architecture decisions balancing performance, cost, and long-term sustainability Enterprise Integrations Architect integrations between ServiceNow and OSS/BSS, ERP, CRM, and network monitoring platforms … ServiceNow architecture Proven experience in Telecom and/or Satellite Communications Experience working within global, distributed enterprise environments Technical Expertise Strong ServiceNow platform expertise (ITSM, ITOM, CSM) Integration technologies: REST/SOAP APIs, JSON, XML IntegrationHub, MID Server Event-driven architectures Experience with OSS/BSS, network monitoring ...

ServiceNow architecture aligned to telecom/satcom business processes and enterprise standards Design scalable, secure, and maintainable solutions across ServiceNow modules (ITSM, ITOM, CSM) Lead architecture decisions balancing performance, cost, and long-term sustainability Enterprise Integrations Architect integrations between ServiceNow and OSS/BSS, ERP, CRM, and network monitoring platforms … ServiceNow architecture Proven experience in Telecom and/or Satellite Communications Experience working within global, distributed enterprise environments Technical Expertise Strong ServiceNow platform expertise (ITSM, ITOM, CSM) Integration technologies: REST/SOAP APIs, JSON, XML IntegrationHub, MID Server Event-driven architectures Experience with OSS/BSS, network monitoring ...

ServiceNow architecture aligned to telecom/satcom business processes and enterprise standards Design scalable, secure, and maintainable solutions across ServiceNow modules (ITSM, ITOM, CSM) Lead architecture decisions balancing performance, cost, and long-term sustainability Enterprise Integrations Architect integrations between ServiceNow and OSS/BSS, ERP, CRM, and network monitoring platforms … ServiceNow architecture Proven experience in Telecom and/or Satellite Communications Experience working within global, distributed enterprise environments Technical Expertise Strong ServiceNow platform expertise (ITSM, ITOM, CSM) Integration technologies: REST/SOAP APIs, JSON, XML IntegrationHub, MID Server Event-driven architectures Experience with OSS/BSS, network monitoring ...