24 of 24 ITSM Jobs in the South West

Microsoft upcoming updates/changes and involve respective teams accordingly. · Ability to work independently and as part of a team. · Understanding of ITIL/ITSM best practices and Agile Framework Good to have: Microsoft M365 External Certifications like: · Microsoft Certified: Identity and Access Administrator Associate · Microsoft 365 Certified: Teams Administrator ...

Proven ability to work within an operational support environment, maintaining professionalism during high-volume or high-impact situations Experience with Atlassian Jira JSM/ITSM tools ITIL Foundation Certification is desirable and beneficial for ongoing development Clearance Requirements: BPSS Pre-screening required to start SC required for the role Must ...

Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. ...

/a Fully onsite in Cheltenham eDV/enhanced DV clearance or eligibility required Required Skills: Proven experience in IT service management roles with a strong grasp of ITIL principles and the service lifecycle Ability to navigate complex technical environments and engage confidently with stakeholders at all levels Proactive problem ...

Provide first-line IT support to council staff via phone, email, and in person Log, track, and resolve incidents and service requests using IT service management tools Escalate unresolved issues to appropriate teams while maintaining ownership and communication Assist with hardware and software installations, configurations, and troubleshooting Maintain accurate records ...

driving licence Right to work in the UK Eligible for SC security clearance Desirable Knowledge of PRINCE2 Foundation ITIL qualification or familiarity with IT service management frameworks Microsoft technical certifications WHY JOIN Be part of a forward-thinking team delivering real impact Gain hands-on experience in IT transformation projects ...

Server, and Microsoft Office Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting) Familiarity with business systems such as CRM, ERP, or IT service management platforms Highly organised with strong attention to detail and a logical mindset Benefits for the Succesful IT Technician: Additional holidays for life events Holiday ...

stakeholder engagement skills and the ability to translate business needs into technical outcomes Knowledge of performance benchmarking, optimisation and profiling tools Knowledge of IT service management and governance frameworks such as ITIL to follow incident, change and request processes. Awareness of ESG and sustainability within data centre and PC design. ...

nature of the work NexGen Associates are recruiting for an experienced Service Delivery Manager to lead, develop and continuously improve IT Service Management across a complex and regulated organisational environment based in Trowbridge. This is a senior leadership role responsible for operational IT service excellence across corporate systems while embedding … Team, Leadership Team, Programme and Project Managers and departments across the organisation. Role Summary: The Service Delivery Manager is accountable for delivering robust IT Service Management across internal corporate systems. The role ensures operational stability, strong governance and continual improvement while providing Service Management leadership into programmes and strategic initiatives. ...

project lifecycle phases Proactive mindset with a willingness to learn and improve Desirable Experience working with subcontractors or third-party suppliers Knowledge of IT Service Management frameworks (e.g., ITIL) Project Management qualification (e.g., PMP or equivalent) Security Requirements Active SC Clearance (or eligibility to obtain) is required ...

English GCSE, grade 6 (Essential) Maths GCSE, grade 6 (Essential) About the Employer HALO SERVICE SOLUTIONS LTD Halo Service Solutions makes modern and intuitive ITSM, PSA and Service Desk software that is used by Global Brands. We’re committed to improving customer relationships and unlocking team productivity through digital workflows ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate You’re proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate Youre proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring no detail ...

Ansible, Puppet, Chef Familiarity with Rest API's, Web Services, and integrating Web Services with third party tools Experience with scripting languages Experience with ITSM Tools ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

reporting. Work closely with the onsite Service Delivery Manager to ensure strong service delivery. Key Skills and Experience Strong background in IT Service Management (ITSM) environments. Solid knowledge of Change Management and Release Management processes . Experience scheduling and coordinating releases across multiple applications and delivery teams . Experience managing … capability . Experience monitoring release performance and feedback across teams and customers . Ability to chair operational and governance meetings . Knowledge of Remedy ITSM platform . Strong stakeholder engagement skills across customers, internal teams and third-party suppliers. Clearance Requirement Candidates must hold SC Clearance or be eligible ...

reporting. Work closely with the onsite Service Delivery Manager to ensure strong service delivery. Key Skills and Experience Strong background in IT Service Management (ITSM) environments. Solid knowledge of Change Management and Release Management processes . Experience scheduling and coordinating releases across multiple applications and delivery teams . Experience managing … capability . Experience monitoring release performance and feedback across teams and customers . Ability to chair operational and governance meetings . Knowledge of Remedy ITSM platform . Strong stakeholder engagement skills across customers, internal teams and third-party suppliers. Clearance Requirement Candidates must hold SC Clearance or be eligible ...

style of IT service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM … secure environment Required Skills & Experience Active SC Clearance (essential) Proven experience working on Ministry of Defence (MoD) programmes (essential) Strong background in IT Service Management leadership roles Deep understanding of ITIL frameworks (v3/v4) Experience operating within secure, regulated environments Demonstrable experience managing multi-supplier/SIAM delivery models ...

Ensure SLAs, KPIs, and quality standards are met, identifying and driving improvement opportunities. Support and champion ITIL practices across Incident, Problem, Change and other ITSM processes. Build strong relationships with customers, internal teams, suppliers, and third parties. Provide clear, accurate reporting and maintain Service Management Plans and documentation. Lead regular … that deliver business value. Skills & Experience Proven experience in ITSM Service Delivery or Service Management within an ITIL-compliant environment. Strong understanding of IT service management across the lifecycle. Skilled in service reporting using tools such as Excel, PowerPoint, and PowerBI. Good technical appreciation of IT infrastructure and cloud environments. ...

operational programmes. Ensure completed deliveries are reviewed and lessons learned are captured for continuous improvement . Product Delivery Manager Skills and Experience Strong IT Service Management background . Experience delivering products using Agile or Scrum delivery frameworks . Knowledge of Lean delivery approaches and backlog management tools such as Jira … operational dependencies . Strong planning, reporting and stakeholder communication capability . Ability to chair governance meetings and coordinate delivery teams . Knowledge of Remedy ITSM tooling . Strong relationship management across customers, internal teams and third party suppliers . To apply, please send your CV by pressing the apply button ...

functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting … IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service ...

Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain … organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry ...

respond to phishing threats Maintain log integration and SIEM data pipelines Support Active Directory , access management, and system security (Windows/Linux) Work within ITSM tools (Remedy, Jira) ensuring proper documentation and governance Requirements Hands-on SIEM experience (Elastic preferred) Experience with vulnerability management and endpoint security tools Strong Active … Directory and Windows/Linux security knowledge Familiar with ITSM processes and tools Strong analytical and incident response skills If you'd like to discuss this SOC Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch. ...

Translate CAF requirements into actionable asset-level controls and produce supporting evidence for assurance. Provide platform-agnostic requirements and recommendations for a potential future ITSM tool change. Deliver a sustainable, governed model—not a one-off asset inventory. Required Skills & Qualifications: Strong background in IT Asset Management within complex enterprise … relying on a single platform such as ServiceNow. Experience uplifting data quality and establishing ongoing data maintenance models is desirable. Experience supporting organisations through ITSM platform assessments or transitions is also desirable. Benefits: Opportunity to work in a leading consultancy and contribute to a critical compliance project. Exposure to complex ...