1 to 25 of 27 ITSM Jobs in the South West

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with … fast-paced environment and delivering an outstanding customer experience. You'll have strong technical troubleshooting skills and understand the importance of following IT Service Management best practices. Essential Skills & Experience Strong understanding of ITIL principles (ITIL v4 Foundation certification or equivalent experience is essential). Previous experience working within ...

through effective troubleshooting and diagnosis Deliver support via service tickets, walk-up requests, email and telephone Manage incidents and service requests through the Halo ITSM platform Install, configure and support Windows devices, peripherals and classroom technology Administer Microsoft 365 services including Azure AD, Intune and Exchange Support onboarding and offboarding ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

related field. Practical experience with enterprise software, including Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Hands-on experience using modern ITSM platforms such as ServiceNow or Jira Service Management. Excellent problem-solving capabilities across hardware, software, and networking environments. Strong written and verbal communication skills, with ...

certification solutions. Knowledge of Microsoft 365 security technologies, including Microsoft Defender, Privileged Identity Management (PIM), and Identity Protection. Experience integrating HR systems, ServiceNow, or ITSM platforms with Identity and Access Management processes. Familiarity with PowerShell scripting and automation for user provisioning, reporting, and access management tasks. Understanding of security, compliance ...

Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model.Ultimately, this role suits someone who takes pride ...

internal ticketing procedures. Service Desk Operations Oversee multi-channel support (phone, email, ticketing systems), ensuring accurate incident categorisation and tracking. Maintain alignment with IT service management best practices and ITIL guidelines. Conduct regular quality assurance checks on support tickets and maintain standard knowledge base articles. Monitor system alerts and maintain ...

cards etc.) Clone hard drives and recover data Basic understanding of relational databases (schema design) Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests) Basic understanding of network segmentation and VLANs Perform network performance testing via script and monitoring tools Issue troubleshooting Configuring CCTV ...

issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group locations. Build … user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Ability ...

production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards and ongoing enhancements to user experience, efficiency, scalability and cost of operation. Define and deliver ...

Technical Architect or Technical Lead capacity. Experience leading and mentoring ServiceNow development teams. Expertise across multiple ServiceNow product lines, including at least three beyond ITSM, such as: ITOM ITAM HAM/SAM SPM HRSD CSM Strong scripting and integration experience using JavaScript, SQL, REST/SOAP APIs, and Web Services. ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM tool. Be a contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Essential Requirements Essential: Ability ...

provisioning, shipping and remote handover for VIP or senior users. Ensuring all incidents, service requests, changes and asset updates are accurately recorded in the ITSM tool. Keeping colleagues informed of progress, clearly communicating technical issues and providing professional, customer-focused support. Ensuring incidents and requests are resolved within agreed SLAs … Jamf 100 and 200 Qualification Apple Mac OSX Apple iOS Strong PowerShell automation skills Networking technologies such as TCP/IP, VLANs. Desirable ServiceNow ITSM System Apple Business Manager Jamf 300 Qualification ITIL 4 foundation Atlassian - Jira Atlassian - Confluence Microsoft 365 Certified: Administrator Expert - MS-102 Microsoft Teams Rooms Interview ...

engineering role.Strong problem-solving skills and attention to detail.Ability to work independently and as part of a team.Excellent communication and customer service skills.Familiarity with ITSM tools and stock management processes is desirable.We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless ...

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

financial workflows within massive, highly complex organisational structures. Agile Adaptability: Experience navigating modern structured delivery models (Agile, SAFe, hybrid) and ITSM environments. Influential Communication: The confidence to lead high-level workshops, advise senior finance leaders, and translate ambiguous business needs into clear, elegant system designs. Bonus Points: Experience navigating public ...

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

expansion objectives. Shape outcome-led value propositions integrating ServiceNow with DXC's Consulting and Engineering Services capabilities. Drive large-scale, consultative transformation pursuits across ITSM, ITOM, HRSD, CSM, SecOps, and industry-specific workflow solutions. Engage C-suite and senior executives as a strategic transformation partner, influencing long-term digital roadmaps. ...

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership … attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota ...

Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred … around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service ...