18 of 18 ITSM Jobs in the South West

multiple line-of-business applications Guide users through troubleshooting steps and document resolutions Log, categorize and prioritize incidents and service requests in the ITSM tool Escalate unresolved issues to the appropriate second- or third-line support teams Assist with the build, installation and configuration of desktops, laptops, printers and mobile ...

monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management and change control practices (ITIL knowledge desirable) Relevant certifications are desirable (e.g., Microsoft Azure/M365, CompTIA Network+/Security+, Cisco, ITIL) Benefits: Opportunity ...

relationships. Drive continuous improvement and operational efficiency initiatives. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills ...

processes PowerShell scripting experience End-user device provisioning and onboarding experience Good understanding of security best practices including MFA and Conditional Access Familiarity with ITSM platforms such as Atlassian tools or similar Strong troubleshooting skills with a proactive, solutions-focused mindset What’s in It for You: The chance ...

Requirements Proven experience in Senior Deskside/Tech 3/On-site IT Support roles Strong experience handling Incidents & Service Requests in an ITSM environment Excellent knowledge of Microsoft Windows 10/11 and MS Office Suite Hands-on experience with desktop & laptop build, configuration, and troubleshooting Experience supporting ...

minor enhancements. This is a highly customer-facing onsite role requiring strong troubleshooting skills, excellent stakeholder communication, and experience working within structured IT service management environments. Key Responsibilities Provide Level 3 technical support for business-critical applications Investigate, diagnose, and resolve complex technical incidents Support and maintain Microsoft Active Directory ...

management, and audit compliance Maintain clear, accurate technical documentation and share knowledge across the wider team Manage database-related incidents and changes through the ITSM tooling Contribute to procurement and vendor engagement, providing technical recommendations Essential Technical Skills Oracle 19c - deep, hands-on expertise at a 3rd line/design ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. Must have SC Clearance Key Requirements: Candidates must be SC cleared How to Apply: If you're interested ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align … ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align … ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

roles Proven experience managing IT support teams, including performance reviews, workload management, and staff development. Experience working with ITSM platforms Solid understanding of IT service management practices, particularly incident, request, and problem management. Familiarity with managing or supporting internal and third-party software solutions, including SaaS and legacy systems. IT ...