1 to 25 of 42 ITSM Jobs in the South West

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

Technical Architect (Preferred) Certified System Administrator Certified Application Developer Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Please note successful candidates must currently have UK SC Clearance. We want to build our team with diverse perspectives and experiences. Therefore ...

digital risk management and governance frameworks. - Service Transformation and Benefits Realisation: Demonstrated track record of leading service-led change, particularly in driving IT Service Management maturity and linking continuous service improvement outcomes (e.g., increased efficiency, improved user experience) to strategic objectives. - Financial and Commercial Acumen: Proven ability to manage significant ...

digital risk management and governance frameworks. Service Transformation and Benefits Realisation: Demonstrated track record of leading service-led change, particularly in driving IT Service Management maturity and linking continuous service improvement outcomes (e.g., increased efficiency, improved user experience) to strategic objectives. Financial and Commercial Acumen: Proven ability to manage significant ...

relevant systems and identify recurring incidents to improve services. Assist with device lifecycle activities and follow information security protocols. Tools and Systems Used: Halo ITSM for managing incidents and service requests. Microsoft Configuration Manager (SCCM) for device management. Microsoft Azure and Intune for cloud-hosted services and device support. Active ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## ## What you’ll bring* Solid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar ...

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within … technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested ...

Experience mentoring or coaching student workers/young adults. Experience working with a team to plan and successfully implement projects. Additional technology certifications ( ITIL , ITSM , CompTIA A+, Microsoft Fundamentals, etc.) Proven knowledge of/or experience with USNH acceptable computing practices, and security policies and procedures is also highly desirable. ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## ## What you’ll bring* Solid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar ...

Strong supplier and vendor management experience across the full supplier lifecycle Experience monitoring and managing service performance against SLAs and KPIs Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous Experience overseeing technology procurement, contract renewals, and supplier negotiations Excellent stakeholder management skills ...

IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

Experience using M365, Active Directory and MS Exchange Exemplary Communication Skills including telephone manner Previous Service Desk Experience (Desired not essential) Experience using an ITSM Platform – ServiceNow, AutoTask or similar Experience working with an event monitoring platform Experience with Cisco Meraki dashboards As an equal opportunity employer, we are committed ...

HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Experience utilizing ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Comfortable operating within an Agile/Scrum framework, participating in daily stand-ups, sprint planning, and retrospectives. ...

Senior Application Engineer (Jira ITSM)Skip to main contentThis website uses cookies to improve your experience. Please read our privacy policy for more information.#Senior Application Engineer (Jira ITSM) page is loaded## Senior Application Engineer (Jira ITSM)Applylocations: GB - Yeovil - Lysander Rdtime type: Full timeposted on: Posted Todayjob requisition id: R0031036 … engineering solutions that underpin critical defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security ...

management and team building Experience in producing high-quality customer service focussed reports for operational and executive stakeholders. Aptitude in developing and implementing IT service management policies and procedures ITIL qualified (foundation as a minimum, preferably practitioner) Good knowledge of ServiceNow Successful track record of delivering IT service improvement initiatives. ...

Clearance (or eiligibility) Vendor management and procurement expertise. Requires a dynamic and autonomous leader with strong communication and project management skills. Knowledge of main ITSM and Operational standards and frameworks such as ITIL V3 and V4, IT4IT Knowledge of cybersecurity and how this works across Service Management and Operations. Next ...

experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. Display knowledge of IT Service Management principles and experience Work effectively in a customer service environment Be familiar with using and supporting various operating systems, such as Microsoft Windows ...

senior business level, including manufacturing and operational leaders Deep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments. A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments. #J ...

D365 Proven experience in Business Application role preferably in a medium to large organisation. Good overall understanding of ITIL framework and ITSM best practices. Good analytical and problem-solving skills. Good understanding of priorities versus business impact and Incident resolution within required set of SLAs. Documentation skills for creation ...

tools and their application to IT operations Desirable Exposure to Power Automate or similar workflow automation platforms (e.g. Zapier, Make, UI Path) Familiarity with ITSM platforms (ServiceNow, Freshservice, Halo, or similar) Previous work experience in a startup or scale-up environment Ability to showcase something you’ve built or automated ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

privately owned British software company, founded in Suffolk and now working with over 5,000 organisations across more than 100 countries. We develop ITSM, PSA and CRM Software, helping businesses around the world manage their services, customers and operations. We do things differently, particularly when it comes to our people. ...

administration via ST04, HANA Cockpit & HANA Studio Upgrades & Maintenance: Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Service Management: Experience utilizing ITSM tools (eg, ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Desirable/Preferred Skills (Market Advantage) Familiarity with SAP BTP (Business Technology Platform) connectivity ...