1 to 25 of 32 ITSM Jobs in the South West

troubleshooting complex issues and acting as an escalation point, mentoring junior staff, and conducting regular performance and training reviews to maintain and improve upon the high standards expected. IT Service Management & Reporting: ITIL Framework proficiency: In-depth knowledge and practical experience working within an ITIL-aligned service delivery model, including incident, problem, and change management processes. ServiceNow experience:Proven ability More ❯

for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in More ❯

2nd and 3rd line support in a similar role Excellent Organisational Skills Strong customer service orientated attitude Strong problem-solving and trouble-shooting skills Proficiency with IT service management (ITSM) tools and ticketing systems Proficiency in deploying, troubleshooting, and maintaining standard software applications Strong Active Directory Administration Relevant experience in automation with PowerShell or PowerCLI Basic network fundamentals: TCP/ More ❯

nature - An understanding of supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades More ❯

vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and More ❯

key change management processes. Ability to participate in the on-call rota and work occasionally out of hours. Experience with SQL Server Management Studio and MySQL. Experience with IT service management tools, preferably ServiceNow. Knowledge of cybersecurity issues and organizational challenges in digital environments. Behaviours Assessment during the selection process will include these behaviours More ❯

Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: £500 to £575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change … into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model … services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring More ❯

re looking for someone with: Proven experience of senior IT leadership within complex enterprise-scale environments, ideally in higher education or non-profit sectors. Significant experience in efficient IT Service Management within complex enterprise environments, using best practices and horizon-scanning for relevant opportunities to improve. Outstanding leadership skills with evidence of successfully building, motivating, and managing diverse teams. Comprehensive More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

onsite and off-site Ridge employees Based at our Bristol City Centre office with occasional travel to other client sites Responding to incidents and requests logged in a modern ITSM system, responding, and resolving tickets in line with the companys SLAs Diagnose and resolve hardware and software issues including desktop, telephony, network maintenance, and printing errors, and carry out daily More ❯

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager More ❯

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of More ❯

management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles skill level: 9 Sector: LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate More ❯

delivery, management, and services across all technology disciplines within the air navigation services environment. This includes Oceanic and Domestic Air Traffic Management, Security, MPLS Network, Operations/Maintenance, IT & Service Management, Project Delivery/Flight Inspection, and Engineering. The IT & Service Management team includes the IT & Service Management Manager, the National IT Operations team, the Enterprise Applications team, the IT More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

Microsoft Azure. Hands-on experience coordinating Wi-Fi surveys and implementing Wi-Fi infrastructure across multiple sites. Familiarity with broadband provisioning and vendor management. Experience using ServiceNow for IT service management and Azure DevOps for work tracking. Excellent organisational skills and the ability to manage multiple activities in parallel. Strong collaboration and stakeholder management skills, including working with vendors, SI More ❯

Skills & Qualifications: • 3+ years of hands-on ServiceNow development and configuration experience. • Strong knowledge of JavaScript, HTML, CSS, and Glide scripting in ServiceNow. • Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, or GRC. • Understanding of integrations with third-party tools using APIs (REST/SOAP). • Familiarity with Agile/Scrum methodologies. • Strong communication, analytical, and problem-solving … skills. • ServiceNow Certified System Administrator (CSA) is required. • ServiceNow Certified Implementation Specialist (e.g., ITSM, HR, CSM) is a plus. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity More ❯

to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment. Key Responsibilities: Developing and managing a complex IT Service Management strategy and associated organisational structure Conducting business analysis, including requirements and change management … two services into one cohesive team Working out the procurement model and writing the procurement strategy Conducting strategic business analysis to support decision-making Job Requirements: Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services Proficiency with Visio ITIL V4 certification Project management experience with qualifications in PRINCE2 and/or APMP Knowledge of conducting … hold sole UK nationality SC clearance is required Additional Information: Inside IR35 Location: MOD Corsham with some work-from-home flexibility If you are an experienced professional in IT Service Management looking to contribute to critical defence projects, we would love to hear from you. Apply now to join our client's dynamic team. More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

the IT resources required to perform their roles effectively and efficiently. Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle Management The More ❯

also be responsible for carrying out installation and maintenance activities related to IT and video conferencing services. Responsibilities will include: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provision of face-to-face, email, and telephone … a customer-facing environment is essential. It would also be great if you have: Previous experience of installing and configuring IT software and hardware. Previous experience of using an ITSM system. Previous experience providing IT support services in-person and/or remotely via an IT service desk. An understanding of computing concepts incl. Windows and Mac desktop operating systems. More ❯

to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service delivery . Ability to drive commercial governance More ❯