1 to 25 of 31 ITSM Jobs in the South West

stakeholder engagement skills Desirable Security certifications (CompTIA Security+, Microsoft SC-200/300/100) Knowledge of ISO 27001, NIST, CIS benchmarks Experience with ITSM tools BPSS or SC Clearance Key Attributes Strong problem-solving and analytical skills Ability to prioritise and perform under pressure Proactive, self-motivated, and driven ...

years in a managerial capacity. Technical Skills: Strong knowledge of Windows, macOS, and Linux Proficiency with enterprise software, networks, and troubleshooting Familiarity with ITSM tools (eg, Fresh Desk, Jira, Zendesk). Hands on knowledge of Office365 suite Knowledge of endpoint management systems such as Intune or Jump Cloud Familiarity with ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

customer-facing technical role Strong communication and customer service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able ...

Microsoft Entra/Active Directory user accounts and security groups.Experience with Sharepoint management.Experienced at building and maintaining end-user computer systems.Experience in using IT Service Management software.Be user-focused and understand and identify user needs.Knowledge of security technologies.An understanding of network technologies (LAN, WAN, Wi-Fi).Excellent organisational skills ...

Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...

ability to influence at senior levels. Experience working within structured delivery environments, such as Agile, SAFe or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP platforms (e.g. Oracle e-Business Suite ...

testing, and ensure documentation of processes and procedures What do I need to qualify for the job? Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment Solid technical understanding of network and data centre infrastructures as well as hands-on experience ...

Exposure to SAP integrations, including BAPI or RFC interfaces – desirable Familiarity with Microsoft tools such as Power BI or PowerApps - desirable Understanding of IT service management frameworks such as ITIL 4 - desirable Awareness of Industry 4.0 concepts and digital manufacturing environments - desirable Benefits ABB offers a full range of benefits ...

Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Full Stack Java Developer. Duration: 4 months Location: UK, hybrid working ...

within an ERP or SaaS environment. Experience of working within a structured delivery environment, such as Agile or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP solutions (e.g., Oracle e-Business ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

Qualifications Essential Advanced IT Skills - including the ability to build and configure complex systems. Desirable Experience of ITIL Service Management Experience of Halo IT Service Management Experience Essential Significant relevant experience in an IT support role Significant relevant experience in IT stock management. Desirable Effective "change agent" with ability ...

teams and third-party suppliers Hands-on experience of Service Introduction, Operational Readiness and transition into live service Solid understanding of ITIL/IT Service Management practices, including Service Level, Incident, Problem, Change, Capacity and Continuity Management Experience supporting Major Incidents, including out-of-hours participation and senior stakeholder communications ...

commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer ...

policies, and operating models, ensuring configuration data is accurate, complete, and audit-ready across all platforms and services Oversee integration of the CMDB with ITSM, monitoring, discovery, asset, and automation tools (e.g., ServiceNow), and ensure automated discovery and reconciliation processes are effective Support incident, change, problem, and service level management … managing or governing a CMDB in a complex IT, managed services, or telecoms environment Strong knowledge of ITIL, asset and configuration management, and enterprise ITSM platforms (preferably ServiceNow) Broad technical understanding, including networking, cloud platforms, firewalls, VPN, telephony (traditional and VoIP), Office365, DNS, hosting, and security services Excellent analytical, documentation ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective ...

strengthen security, governance, and operational resilience through innovative technology solutions. We are seeking to support the integration of PAM capabilities with IT Service Management (ITSM) and Service Asset & Configuration Management (SACM) processes. This is a high-impact role where you will work with senior stakeholders to define integration strategies, improve … This is a hybrid position with travel to Chippenham. Your future duties and responsibilities In this role, you will define how PAM integrates with ITSM processes, tooling, and governance frameworks. You will work with stakeholders to assess current service management processes, identify integration gaps, and develop high-level strategies covering ...

will work with our IT Apprentice to assist employees, and lead application administration & maintenance. The ideal candidate will have experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA). What Youll Be Doing: SYSTEMS & APPLICATIONS Administration of core applications and systems such as SalesForce, Netsuite, HaloPSA and M365 … learn Exhibit good problem-solving skills Somone who is happy to learn on the job Basic understanding of networking Experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA) Experience with M365 and Microsoft Azure (essential) Experience of Intune and automated device provisioning Understanding/prior experience administrating ...

approaches, and risk mitigation.Support resolution of failed changes and release-related incidents, driving learning and continuous improvement.Ensure accurate records and evidence are maintained across ITSM … delivery tooling to support audit and reporting needs.Contribute to improving change success rates, release quality, and reduction of service disruption.About youExperience in IT Service Management, with strong knowledge of Change and Release Management (ITIL aligned).Understanding of CI/CD pipelines, deployment tooling, and automated release practices.Experience working across hybrid ...

risk mitigation. Support resolution of failed changes and release-related incidents, driving learning and continuous improvement. Ensure accurate records and evidence are maintained across ITSM and delivery tooling … support audit and reporting needs. Contribute to improving change success rates, release quality, and reduction of service disruption. About you Experience in IT Service Management, with strong knowledge of Change and Release Management (ITIL aligned). Understanding of CI/CD pipelines, deployment tooling, and automated release practices. Experience working ...