17 of 17 ITSM Jobs in the South West

multiple line-of-business applications Guide users through troubleshooting steps and document resolutions Log, categorize and prioritize incidents and service requests in the ITSM tool Escalate unresolved issues to the appropriate second- or third-line support teams Assist with the build, installation and configuration of desktops, laptops, printers and mobile ...

relationships. Drive continuous improvement and operational efficiency initiatives. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills ...

monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management and change control practices (ITIL knowledge desirable) Relevant certifications are desirable (e.g., Microsoft Azure/M365, CompTIA Network+/Security+, Cisco, ITIL) Benefits: Opportunity ...

following areas: Windows 10 & 11 Microsoft 365 Admin Center Active Directory & Azure AD/Entra ID Office 365 (inc. Exchange Online, Teams, OneDrive & SharePoint) ITSM tools for ticketing & remote access Understanding of networks (VPNs, switches, routers & firewalls) Building & setting up PCs, laptops, printers & wifi Full UK driving licence (occasional customer ...

processes PowerShell scripting experience End-user device provisioning and onboarding experience Good understanding of security best practices including MFA and Conditional Access Familiarity with ITSM platforms such as Atlassian tools or similar Strong troubleshooting skills with a proactive, solutions-focused mindset What’s in It for You: The chance ...

Requirements Proven experience in Senior Deskside/Tech 3/On-site IT Support roles Strong experience handling Incidents & Service Requests in an ITSM environment Excellent knowledge of Microsoft Windows 10/11 and MS Office Suite Hands-on experience with desktop & laptop build, configuration, and troubleshooting Experience supporting ...

minor enhancements. This is a highly customer-facing onsite role requiring strong troubleshooting skills, excellent stakeholder communication, and experience working within structured IT service management environments. Key Responsibilities Provide Level 3 technical support for business-critical applications Investigate, diagnose, and resolve complex technical incidents Support and maintain Microsoft Active Directory ...

management, and audit compliance Maintain clear, accurate technical documentation and share knowledge across the wider team Manage database-related incidents and changes through the ITSM tooling Contribute to procurement and vendor engagement, providing technical recommendations Essential Technical Skills Oracle 19c - deep, hands-on expertise at a 3rd line/design ...

solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. Must have SC Clearance Key Requirements:Candidates must be SC clearedHow to Apply: If you're interested ...

solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. Must have SC Clearance Key Requirements: Candidates must be SC cleared How to Apply: If you're interested ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

sales cycles Strong commercial acumen with a focus on margin and profitability Desirable Experience working with hospitality or high-end service sectors Familiarity with ITSM/PSA tools (e.g. Autotask) and sales processes Experience in scaling a business from £5M-£10M+ Personal Attributes Commercially astute and results-driven Strategic thinker ...

Service Desk Analyst, you will diagnose and resolve a wide range of hardware, software, and network issues, manage support requests through our IT Service Management platform, and deliver an excellent customer experience. You will work closely with wider IT teams, maintain accurate documentation, and proactively identify opportunities to improve service … incidents Diagnose and troubleshoot hardware, software, and network issues to minimise business disruption Log, update, and manage support tickets accurately within the IT Service Management system Resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) Escalate complex technical issues appropriately and collaborate with IT colleagues ...

prerequisites are met before BAU approval. Define and agree handover artefacts to Service Management (Runbooks, SOPs, CMDB updates, support models). Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge). Work closely with SIAM/Service Operations teams to ensure a smooth transition into BAU. Support Operational Acceptance … Proven experience managing Service Readiness, Cutover, and Transition for: Network migrations Campus/building migrations Large enterprise or public-sector environments. Strong understanding of ITSM/Service Transition principles. Hands-on experience with: Enterprise LAN/WAN & Wi‐Fi networks, routing and switching. Firewalls & network security ...

roles Proven experience managing IT support teams, including performance reviews, workload management, and staff development. Experience working with ITSM platforms Solid understanding of IT service management practices, particularly incident, request, and problem management. Familiarity with managing or supporting internal and third-party software solutions, including SaaS and legacy systems. IT ...