1 to 25 of 35 ITSM Jobs in the South West

ll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office 365, and related applications. Familiarity with IT Service Management tools (e.g. Halo or similar). Hands-on experience with device installation, configuration, and troubleshooting. A solid understanding of IT security practices and tools. ITIL v4 Foundation and CompTIA More ❯

for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in More ❯

administration experience. Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor junior staff. Strong communication skills More ❯

deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written More ❯

within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of IT to provide expert advice and support. Build and maintain More ❯

Digital Service Delivery, encapsulating all digital applications/systems and services designed and serviced by HRA. The role will incorporate acting as lead for Service Transition practice within IT Service Management portfolio and coordinate transition activities across projects, suppliers and operational teams. The role is a critical part of the Programme, and the role holder will act as SME for More ❯

software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯

CANDIDATE WILL HAVE: 2+ years’ experience in IT support with team leadership or supervisory responsibilities, ideally within an MSP. Strong background in technical or helpdesk environments with hands-on ITSM tool use (e.g. ServiceNow, Jira). Solid knowledge of Microsoft 365, VDI solutions, and collaboration platforms like Teams or SharePoint. Proven ability to lead, motivate, and support a diverse team More ❯

. Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

support service, acting as the first point of contact for all GHC staff. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal, and remote access tools. The role will have a focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS More ❯

operations, confident in taking ownership and working across complex infrastructure. You'll bring: Knowledge of cloud and virtualisation technologies, particularly Microsoft 365 and Azure. Familiarity with ITIL/IT Service Management practices. Experience with networking (LAN/WAN, VPNs, load balancers, WiFi deployment). Skills in scripting/automation (PowerShell, Terraform). Understanding of security solutions (firewalls, Zero Trust). More ❯

. Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

WILL HAVE: Demonstrated experience in IT support, service desk, or technical troubleshooting roles. Confident using enterprise tools such as Microsoft 365, VDI environments, Teams, and SharePoint. Experience with IT service management platforms like ServiceNow or Jira Service Management. Excellent communicator who can explain technical issues clearly to non-technical users. Strong problem-solving skills, customer-focused attitude, and the ability More ❯

bachelor's degree Open telemetry Experience with Splunk Enterprise & ES (SPL, dashboards, correlation searches, data models) Scaled and complex Data onboarding (HEC, UF, TA development) Integration with SNOW, SOAR, ITSM/SecOps tools Experience with Dynatrace, Cribl, Grafana Monitoring and alerting strategy design Budget management and cost optimization Automation and continuous delivery practices Leading cross-functional programs across technologies Additional More ❯

engineering teams in a service driven environment A background delivering technology services into retail or hospitality sectors (desirable) Experience working with ITIL frameworks (desirable) Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Strong operational planning skills, including forecasting, resource modelling, and capacity planning Experience managing supply chain or logistics support functions Experience negotiating commercial contract terms More ❯

Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please More ❯

Service Desk Support: (IT Operations, Cyber & Data/Analytics) Provide technical support to internal users across multiple regions and languages. Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix). Escalate complex issues to second-line support teams. Assist in maintaining knowledge base articles and FAQs. Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics) Support More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity Framework Web More ❯

Benefits Excellent opportunity for a ServiceNow specialist to join an industry-leading organisation offering long-term stability, technical progression, and the chance to make a real impact across IT Service Management click apply for full job details More ❯

customer incidents and service requests, including system and software installations and maintenance. Working with the IT services team to solve internal incidents and service requests. Developing solutions that improve ITSM monitoring, service quality, data visualisation, etc. Deployment, maintenance, optimisation and support of HPC-AI clusters, including Linux servers (nodes), storage and networking. Assist with installation and optimisation of user applications More ❯

Job Description We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and Customer Service Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long-term scalability. The ideal … project managers, developers, and business teams to translate requirements into robust and future-proof ServiceNow solutions. Key Responsibilities * Lead the end-to-end solution architecture for ServiceNow implementations across ITSM, CSM, and related modules. * Translate business requirements into scalable, efficient, and compliant ServiceNow platform designs. * Define architectural standards, integration patterns, and design principles for ServiceNow. * Provide technical leadership to development … testing, UAT, go-live planning, and post-implementation enhancements. Essential Skills & Experience * Strong experience as a ServiceNow Solutions Architect, Lead Consultant, or Technical Architect. * Hands-on expertise across ServiceNow ITSM and CSM modules. * Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities. * Proven experience designing and implementing complex, multi-module ServiceNow solutions. * Strong understanding of ITIL processes More ❯

application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with agreed processes and service levels. Visit user desks or remote offices when required to provide on-site support and equipment setup. …/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Experience with ITSM tools such as IFS Assyst (or similar). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-pl... More ❯

perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices … VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Overview: Position - Service Desk Support Engineer – Permanent Location – Shrivenham, Swindon (Rotational Hybrid) Salary – £26k - £30k Only apply for this role if you currently hold the specific Government Security Clearance More ❯