1 to 25 of 34 ITSM Jobs in the South West

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

through effective troubleshooting and diagnosis Deliver support via service tickets, walk-up requests, email and telephone Manage incidents and service requests through the Halo ITSM platform Install, configure and support Windows devices, peripherals and classroom technology Administer Microsoft 365 services including Azure AD, Intune and Exchange Support onboarding and offboarding ...

guidance of senior engineers. Collaborate with stakeholders across engineering, service management, and product teams to resolve technical issues. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. Solid experience in supporting, configuring, and enhancing enterprise or mission critical applications , ideally within telecoms, control rooms, or public safety communications ...

certification solutions. Knowledge of Microsoft 365 security technologies, including Microsoft Defender, Privileged Identity Management (PIM), and Identity Protection. Experience integrating HR systems, ServiceNow, or ITSM platforms with Identity and Access Management processes. Familiarity with PowerShell scripting and automation for user provisioning, reporting, and access management tasks. Understanding of security, compliance ...

specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What you ll bring Solid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar) Ability ...

Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model.Ultimately, this role suits someone who takes pride ...

with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Fortinet/Netskope) Fluent written and spoken English is essential. The role requires the ability ...

Advanced Incident Response, Threat Hunting, and Digital Forensics or equivalent SANS SEC 511 Continuous Monitoring and Security Operations or equivalent Exposure to IT service management best practices such as ITIL Knowledge of standards & guidelines such as ISO27001,GDPR principles and GPG-13. Threat Intelligence experience Report Writing Security Clearance This ...

solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. ...

support. Experience configuring and maintaining applications or digital services. Knowledge of incident, problem and change management processes. Experience using ServiceNow or a comparable IT service management platform. Understanding of testing and experience executing test scripts. Strong stakeholder engagement and problem-solving skills. Ability to work effectively within a multidisciplinary technical ...

Exposure to SAP integrations, including BAPI or RFC interfaces – desirable Familiarity with Microsoft tools such as Power BI or PowerApps - desirable Understanding of IT service management frameworks such as ITIL 4 - desirable Awareness of Industry 4.0 concepts and digital manufacturing environments - desirable Benefits ABB offers a full range of benefits ...

issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group locations. Build … user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Ability ...

Advanced Incident Response, Threat Hunting, and Digital Forensics or equivalent SANS SEC 511 Continuous Monitoring and Security Operations or equivalent Exposure to IT service management best practices such as ITIL Threat Intelligence experience Report Writing Security Clearance We offer a comprehensive, company-funded benefits package that supports your wellbeing, career ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

vision and strategy for service management, ensuring processes are owned and maturing Lead a team, ensuring adequate resources and capacity Represent the IT service management function at a senior level Act as an escalation point for business stakeholders Experience Requirements ITIL qualified Contract management experience Experience of managing budgets ...

IT equipment, such as meeting room setups Maintain stock levels for IT equipment (headsets, cameras, etc.) Manage service requests and incidents in the ITSM tool Maintain an IT knowledge base, creating "how-to" guides for common issues Escalate complex issues to the appropriate individual, teams and 3rd party support Assist ...

financial workflows within massive, highly complex organisational structures. Agile Adaptability: Experience navigating modern structured delivery models (Agile, SAFe, hybrid) and ITSM environments. Influential Communication: The confidence to lead high-level workshops, advise senior finance leaders, and translate ambiguous business needs into clear, elegant system designs. Bonus Points: Experience navigating public ...

customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM tool. Be a contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Essential Requirements Essential: Ability ...

solutions that underpin critical defence, government and public sector services. What you will do as a Senior Application Engineer Ensure compliance with engineering governance, ITSM processes, and cyber security policies. Support, configuration, and enhancement of security tooling platforms (SIEM, EDR, vulnerability management) Integration of security tooling with platform, network ...

Customer Technology & Payments is establishing a dedicated Service Optimisation capability to strengthen service resilience, stability and performance across an increasingly complex technology landscape. In this leadership role, you will work across CIO teams, service management ...

workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience ...

expansion objectives. Shape outcome-led value propositions integrating ServiceNow with DXC's Consulting and Engineering Services capabilities. Drive large-scale, consultative transformation pursuits across ITSM, ITOM, HRSD, CSM, SecOps, and industry-specific workflow solutions. Engage C-suite and senior executives as a strategic transformation partner, influencing long-term digital roadmaps. ...

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...