22 of 22 ITSM Jobs in the South West

make an immediate impact within a collaborative IT environment. You'll work with a wide range of stakeholders, gain exposure to core IT service management processes and play an important role in delivering a great employee experience from day one. To apply, please click the link for immediate consideration ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service ...

SonicWall) Networking (DNS, DHCP, broadband technologies) VOIP systems Android device management Printers, scanners, and MFDs Desirable Experience 3+ years’ experience in an ICT environment ITSM tools experience (e.g. Vivantio) Working within PRINCE2 project environments MDM and application support Asset management systems (e.g. ManageEngine Endpoint Central) Our Values Diverse – We champion ...

maintaining documentation, within specified SLA’s. Role Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised ...

customer-facing technical role Strong communication and customer service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able ...

related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks and tools ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...

ability to influence at senior levels. Experience working within structured delivery environments, such as Agile, SAFe or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP platforms (e.g. Oracle e-Business Suite ...

testing, and ensure documentation of processes and procedures What do I need to qualify for the job? Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment Solid technical understanding of network and data centre infrastructures as well as hands-on experience ...

environment. Key Responsibilities Provide 2nd/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls ...

Perl or similar. Understanding of network forensics, threat intelligence and cyber threat detection methodologies. Knowledge of ISO 27001:2022 , MITRE ATT&CK , and IT Service Management principles. If you'd like to discuss this Senior SOC Analyst in more detail, please send your updated CV to (url removed ...

service issues Contributing to continuous improvement initiatives and helping identify opportunities to enhance our IT services Maintaining accurate records within our IT Service Management (ITSM) platform Escalating complex issues where required and taking ownership through to resolution Please note: This role will also have a weekend working requirement, to ensure … IT security, data protection and best practices Nice to Have Previous experience in a 1st Line Support, Helpdesk or IT Support role Experience using ITSM tools Exposure to Microsoft 365 and Azure environments Basic networking knowledge ITIL Foundation certification (or a desire to work towards it) Why Join ...

stakeholder management and influencing skills at senior level Desirable Knowledge of: Financial services regulatory frameworks (e.g. DORA, GDPR) SIAM/multi-supplier environments IT service management (ITIL) Experience supporting or leading: Large-scale transformation programmes Contract renegotiation/benchmarking Key Competencies Strategic thinking and commercial acumen Financial analysis and cost ...

within an ERP or SaaS environment. Experience of working within a structured delivery environment, such as Agile or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP solutions (e.g., Oracle e-Business ...

connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone ...

commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer ...

line with the business vision Your key duties: Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

especially around service performance, risk, and continuous improvement Duties will include, but are not limited to the following: * Oversee services, ensuring high performance across ITSM processes including Incident, Request, and Problem Management. Ensure all services are aligned with agreed SLAs and KPIs. * Own and manage risks with the support … service areas * Experience transitioning new technologies into operational support * Comfortable engaging stakeholders to identify risks, issues, and improvement opportunities * Working knowledge of Microsoft technologies, ITSM tools (ServiceNow), and Atlassian (Jira, Confluence) * Understanding of IT security and compliance standards (ISO27001, Cyber Essentials, CIS) * Ability to contribute to technical documentation and operational ...

will work with our IT Apprentice to assist employees, and lead application administration & maintenance. The ideal candidate will have experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA). What Youll Be Doing: SYSTEMS & APPLICATIONS Administration of core applications and systems such as SalesForce, Netsuite, HaloPSA and M365 … learn Exhibit good problem-solving skills Somone who is happy to learn on the job Basic understanding of networking Experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA) Experience with M365 and Microsoft Azure (essential) Experience of Intune and automated device provisioning Understanding/prior experience administrating ...

solution architecture across ServiceNow platform delivery, from design through to implementation Contributing to platform structure, data models and integration approaches Providing technical leadership across ITSM, ITOM, SecOps and related workstreams Working closely with delivery teams to ensure good development practices and scalable solutions Collaborating with stakeholders to translate business requirements … clearance Strong ServiceNow experience in a technical leadership, senior developer or architecture capacity Good knowledge of core ServiceNow modules such as ITSM, ITOM, SecOps or SPM Experience working with integrations (REST, SOAP, MID Server, external tools) Ability to work with both technical teams and stakeholders Desirable Exposure to public sector ...