1 to 25 of 42 ITSM Jobs in the South West

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

digital risk management and governance frameworks. - Service Transformation and Benefits Realisation: Demonstrated track record of leading service-led change, particularly in driving IT Service Management maturity and linking continuous service improvement outcomes (e.g., increased efficiency, improved user experience) to strategic objectives. - Financial and Commercial Acumen: Proven ability to manage significant ...

relevant systems and identify recurring incidents to improve services. Assist with device lifecycle activities and follow information security protocols. Tools and Systems Used: Halo ITSM for managing incidents and service requests. Microsoft Configuration Manager (SCCM) for device management. Microsoft Azure and Intune for cloud-hosted services and device support. Active ...

relevant systems and identify recurring incidents to improve services. Assist with device lifecycle activities and follow information security protocols. Tools and Systems Used: Halo ITSM for managing incidents and service requests. Microsoft Configuration Manager (SCCM) for device management. Microsoft Azure and Intune for cloud-hosted services and device support. Active ...

engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering governance, ITSM processes, and cyber security policies.What you’ll bringSolid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar)Ability to solve ...

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within … technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested ...

busy IT support function. Strong knowledge of Microsoft 365, Active Directory and Azure AD. Experience supporting Exchange Online. Knowledge of Service Desk or ITSM ticketing systems. Experience supporting Windows devices and enterprise hardware. Familiarity with Android and iPhone mobile device support. Excellent communication and customer service skills. Strong troubleshooting, prioritisation ...

busy IT support function. Strong knowledge of Microsoft 365, Active Directory and Azure AD. Experience supporting Exchange Online. Knowledge of Service Desk or ITSM ticketing systems. Experience supporting Windows devices and enterprise hardware. Familiarity with Android and iPhone mobile device support. Excellent communication and customer service skills. Strong troubleshooting, prioritisation ...

engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering governance, ITSM processes, and cyber security policies.What you’ll bringSolid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar platforms.Ability to solve ...

Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning and reporting. Strong customer service, communication ...

Strong understanding of change management principlesPrevious experience in IT change management or a related fieldPrior experience working in the public sector, preferably DefenceProficiency with ITSM tools (e.g., ServiceNow, BMC remedy etc..)The ability to work effectively in a team environmentStrong communication and people skillsEssential qualifications for the Change Manager:ITIL ...

IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face ...

Provide first response to support queries received by phone, email, chat and in person, from staff across the firm. Log every call in the ITSM tool and record the actions taken to resolve it, keeping tickets accurate and up to date. Resolve straightforward issues at first contact and escalate ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model.Ultimately, this role suits someone who takes pride ...

HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Experience utilizing ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Comfortable operating within an Agile/Scrum framework, participating in daily stand-ups, sprint planning, and retrospectives. ...

technical abilities. Key Responsibilities: Service Desk: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Ticket Management : Accurately log, categorise, prioritise and update tickets in line with SLAs, always maintaining a customer-first approach. Technical Troubleshooting: Support, triage and resolve ...

skills Microsoft 365 administration and troubleshooting expertise Knowledge of Entra ID , Active Directory and user management Excellent customer service, documentation and ticket management skills ITSM Tools ( ServiceNow Beneficial) If this IT Support Engineer role sounds like a good fit and you’d like to know more, please apply with your ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

Migration (Azure, AWS, GCP) Enterprise Architecture Legacy Transformation Mainframe Modernisation API and Integration Architecture Microservices and Cloud-Native Design DevSecOps Application Portfolio Management IT Service Management Technology Strategy Data Migration and Integration Personal Attributes Commercially minded and outcome-focused. Comfortable operating in ambiguous and complex environments. Credible with both executive ...

within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership skills with the ability to manage multiple projects simultaneously Strong ability to scope, document, and translate ...

people-management and team buildingExperience in producing high-quality customer service focussed reports for operational and executive stakeholders.Aptitude in developing and implementing IT service management policies and proceduresITIL qualified (foundation as a minimum, preferably practitioner)Good knowledge of ServiceNowSuccessful track record of delivering IT service improvement initiatives.An in depth understanding ...

IT services are running optimally Collaborate with other departments and IT teams to resolve complex issues and improve service delivery Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines Provide excellent customer service, maintaining a professional demeanor and ensuring high user satisfaction The entry requirements ...