1 to 25 of 32 ITSM Jobs in the South West

organisation. Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management ...

Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. ...

asset lifecycle, including builds, deployments, returns and decommissioning Day to Day, you will: • Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management • Take ownership of support tickets and the associated regular updates to ensure users and other ...

asset lifecycle, including builds, deployments, returns and decommissioning Day to Day, you will: • Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management • Take ownership of support tickets and the associated regular updates to ensure users and other ...

large, complex organisation Complete professional qualifications, including the ITIL 4 Foundation Certificate Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game Work towards the Digital Support Technician apprenticeship, developing essential technical and workplace skills We’ll also support your development beyond technical skills. Through mentoring ...

large, complex organisation Complete professional qualifications, including the ITIL 4 Foundation Certificate Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game Work towards the Digital Support Technician apprenticeship, developing essential technical and workplace skills Well also support your development beyond technical skills. Through mentoring, shadowing ...

Windows 10, 11, Office 2016, 2019 and O365, and knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential), and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

Directory, DNS, DHCP, VNET, etc. Server management using remote tools. Certification like AZ-400 would be an added advantage. Solid understanding of ITIL/ITSM best practices. Excellent problem-solving and decision-making skills. Ability to work independently and as part of a team. ITIL processes Change, Incident, and Problem ...

thrive through change and uncertainty. Committed to continuous improvement and end user service excellence. Desirable Qualifications, Experience, Skills & Attributes Experience using ServiceNow or similar ITSM platforms. Understanding of End User Computing technologies, M365, Configuration Manager, Intune, MDM, MAM device management frameworks. Qualifications/Certifications o ITIL v4 Managing Professional certification. ...

monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc. Experience with packet analysis and low-level troubleshooting. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities Operational support ...

/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

compliance Cyber Security, Firewalls, Antivirus InfoSec compliance to industry standards Active Directory PowerShell scripting Networking Windows OS Virtualisation tools including HyperV, VMWare Desirable Experience: ITSM tools Azure Automation This is an urgent role, please apply quoting reference LIR(phone number removed) to be considered Infrastructure Engineer, 365 Engineer, Cloud Engineer ...

problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that technical …/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics 365 Freshservice ITSM Key Core Competencies and Skills Required: Wide knowledge of Windows 10/11 operating systems Excellent communication and customer service skills, both written and verbal ...

What you'll need to succeed Experience of managed service provision to public sector customers Strong written and verbal communicator Proactive Adaptable Familiarity with ITSM frameworks such as ITIL and ISO 20000 Familiarity with Service Integration and Management (SIAM) Must have DV clearance What you'll get in return ...

Server, Active Directory, Windows 11, and Microsoft 365/O365 Troubleshoot networking, security, and endpoint management issues Manage tickets and SLAs using Datto Autotask (ITSM) Assist with Intune/device management Support IT service implementation projects and helpdesk processes Perform occasional on-site visits to customer environments Required Skills 5+ ...

Server, Active Directory, Windows 11, and Microsoft 365/O365 Troubleshoot networking, security, and endpoint management issues Manage tickets and SLAs using Datto Autotask (ITSM) Assist with Intune/device management Support IT service implementation projects and helpdesk processes Perform occasional on-site visits to customer environments Required Skills 5+ ...

/SQL Server), including complex queries and stored procedures Experience with API integrations (REST, OData, SOAP) and middleware platforms Hands-on use of ITSM/helpdesk tools for incident, problem, and change management The ideal candidate will be highly organised, detail-oriented, and confident working independently, with excellent written ...

scale programmes. Deep understanding of technology principles across diverse contexts. Expertise in core IT domains: Cloud, Infrastructure & Networks, Applications, Data (including AI/ML), ITSM (ITIL), Cyber Security, and Automation. Ability to design and deliver complex, mission-critical systems within time and budget constraints. Strong communication skills , both written ...

Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms ...

Data Centre team's remit. What you will do: - • Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures. • Manage and troubleshoot all systems in the responsible area. • Manage and resolve incidents, requests, and problems within SLAS or escalates ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

Description: Role: ITIL/ITSM Consultant Type: Contract Location: London, UK - Hybrid Job Details : Seeking a experienced UK-based ITIL/ITSM Consultants to support short-term advisory and assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct … stakeholder interviews and service reviews Assess ITSM practices across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: Proven experience delivering ITIL/ITSM ...

driven software... Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level … keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. ...