1 to 25 of 29 ITSM Jobs in the South West

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service ...

SonicWall) Networking (DNS, DHCP, broadband technologies) VOIP systems Android device management Printers, scanners, and MFDs Desirable Experience 3+ years’ experience in an ICT environment ITSM tools experience (e.g. Vivantio) Working within PRINCE2 project environments MDM and application support Asset management systems (e.g. ManageEngine Endpoint Central) Our Values Diverse – We champion ...

background Strong customer-facing communication skills Experience handling incidents and escalations Microsoft 365 & Azure exposure ITIL Foundation Certification Experience with Halo, Autotask or similar ITSM tools Eligible for SC Clearance Working Pattern & Benefits Shift pattern between 07:00-19:00 (8-hour day) Low-volume on-call rota after probation ...

customer-facing technical role Strong communication and customer service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able ...

related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks and tools ...

monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management and change control practices (ITIL knowledge desirable) Relevant certifications are desirable (e.g., Microsoft Azure/M365, CompTIA Network+/Security+, Cisco, ITIL) Benefits: Opportunity ...

fast-paced environment Desirable Microsoft 365/Azure exposure MSP experience ITIL or Microsoft certifications Exposure to cybersecurity or cloud technologies Experience with ITSM tools such as Autotask or Halo What’s on Offer Clear progression into Customer Success, Service Delivery, Leadership, or Technical pathways Exposure across cloud, infrastructure, security ...

environment. Key Responsibilities Provide 2nd/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls ...

Perl or similar. Understanding of network forensics, threat intelligence and cyber threat detection methodologies. Knowledge of ISO 27001:2022 , MITRE ATT&CK , and IT Service Management principles. If you'd like to discuss this Senior SOC Analyst in more detail, please send your updated CV to (url removed ...

Exposure to SAP integrations, including BAPI or RFC interfaces – desirable Familiarity with Microsoft tools such as Power BI or PowerApps - desirable Understanding of IT service management frameworks such as ITIL 4 - desirable Awareness of Industry 4.0 concepts and digital manufacturing environments - desirable Benefits ABB offers a full range of benefits ...

service issues Contributing to continuous improvement initiatives and helping identify opportunities to enhance our IT services Maintaining accurate records within our IT Service Management (ITSM) platform Escalating complex issues where required and taking ownership through to resolution Please note: This role will also have a weekend working requirement, to ensure … IT security, data protection and best practices Nice to Have Previous experience in a 1st Line Support, Helpdesk or IT Support role Experience using ITSM tools Exposure to Microsoft 365 and Azure environments Basic networking knowledge ITIL Foundation certification (or a desire to work towards it) Why Join ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

Execute site changes and deployments in line with defined processes, standards, and risk controls. Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement. Who you are: Hands-on IT support professional with proven experience restoring service quickly and effectively ...

Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 2–3 years’ relevant experience within a 300–500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications ...

complex incidents, and help ensure a high-quality user experience across a secure IT environment. You'll support service improvement initiatives, contribute to ITSM tool development, and work closely with stakeholders to maintain stable, efficient services. Key responsibilities: •Provide first-line support where required, including account creation and user support … successful in this role You'll bring strong Service Desk or End User Support experience, excellent troubleshooting skills, and a solid understanding of IT service management best practices. You'll be confident engaging with stakeholders and passionate about delivering excellent customer service. Essential: •Current MOD High Level Clearance (HLC) •5+ ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. ITSM and Service Integration Architect Position Description At CGI, we help clients strengthen security, governance, and operational resilience through innovative technology solutions. We are seeking to support … integration of PAM capabilities with IT Service Management (ITSM) and Service Asset & Configuration Management (SACM) processes. This is a high-impact role where you will work with senior stakeholders to define integration strategies, improve governance, and help deliver secure, auditable privileged access services within a complex environment. CGI was recognised ...

uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

services across complex stakeholder landscapes. Key Responsibilities Lead and manage IT service delivery in line with agreed SLAs and KPIs Own and continuously improve ITSM processes, aligned to ITIL best practice Act as the primary interface between technical teams, end users, and senior stakeholders Manage incident, problem, change, and service … Developed Vetting (DV) clearance Proven experience working within the UK public sector, ideally on secure or defence programmes Strong background in IT Service Management (ITSM) Solid working knowledge of ITIL (certification preferred) Excellent stakeholder management and communication skills Desirable Experience operating within large, complex or multi-supplier environments Background ...

Gloucester or in Central London 5 days a week. Your future duties and responsibilities In this role, you will define, implement and manage IT service management processes within secure cloud environments, ensuring services are delivered consistently and in line with agreed standards. You will take ownership of service governance across … needs. You will bring structure, innovation and leadership to service management while being supported by a collaborative and expert-led environment. •Define & Implement IT service management processes aligned to ITIL •Oversee & Manage incident, problem, change and request processes •Monitor & Improve service performance and operational effectiveness •Engage & Communicate with stakeholders ...

Drive & Embed continuous service improvement initiatives Required qualifications to be successful in this role You should have strong experience in service delivery or IT service management within complex or secure environments, with the ability to manage stakeholders, drive performance and lead service improvements. A good understanding of ITIL practices … cloud-based services is important. •You should have proven experience in service delivery and IT service management •Strong stakeholder communication and engagement skills •Experience leading and coordinating cross-functional teams •Solid understanding of risk and issue management •Knowledge of ITIL frameworks and best practices •Understanding of Oracle cloud infrastructure •Experience ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...