1 to 25 of 34 ITSM Jobs in the South West

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service ...

maintaining documentation, within specified SLA’s. Role Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

customer-facing technical role Strong communication and customer service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able ...

customer-facing technical role Strong communication and customer service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...

ability to influence at senior levels. Experience working within structured delivery environments, such as Agile, SAFe or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP platforms (e.g. Oracle e-Business Suite ...

testing, and ensure documentation of processes and procedures What do I need to qualify for the job? Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment Solid technical understanding of network and data centre infrastructures as well as hands-on experience ...

environment. Key Responsibilities Provide 2nd/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls ...

Certifications Mandatory • ITIL Foundation v4 or v5 Foundation • Security Clearance: SC (essential), DV (preferred). Desirable • ITIL Practitioner, Managing Professional or equivalent IT service management certification. • Service management, leadership or management qualifications. Competencies The successful candidate should demonstrate: • Strong customer focus and commitment to service quality. • Excellent stakeholder management ...

Certifications Mandatory • ITIL Foundation v4 or v5 Foundation • Security Clearance: SC (essential), DV (preferred). Desirable • ITIL Practitioner, Managing Professional or equivalent IT service management certification. • Service management, leadership or management qualifications. Competencies The successful candidate should demonstrate: • Strong customer focus and commitment to service quality. • Excellent stakeholder management ...

stakeholder management and influencing skills at senior level Desirable Knowledge of: Financial services regulatory frameworks (e.g. DORA, GDPR) SIAM/multi-supplier environments IT service management (ITIL) Experience supporting or leading: Large-scale transformation programmes Contract renegotiation/benchmarking Key Competencies Strategic thinking and commercial acumen Financial analysis and cost ...

within an ERP or SaaS environment. Experience of working within a structured delivery environment, such as Agile or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP solutions (e.g., Oracle e-Business ...

handling difficult and sensitive issues and conversations including customer complaints Qualifications Essential Educated to degree level or equivalent experience Foundation Certificate in IT Service Management or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will ...

connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone ...

commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer ...

line with the business vision Your key duties: Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised ...

Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 2–3 years’ relevant experience within a 300–500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

policies, and operating models, ensuring configuration data is accurate, complete, and audit-ready across all platforms and services Oversee integration of the CMDB with ITSM, monitoring, discovery, asset, and automation tools (e.g., ServiceNow), and ensure automated discovery and reconciliation processes are effective Support incident, change, problem, and service level management … managing or governing a CMDB in a complex IT, managed services, or telecoms environment Strong knowledge of ITIL, asset and configuration management, and enterprise ITSM platforms (preferably ServiceNow) Broad technical understanding, including networking, cloud platforms, firewalls, VPN, telephony (traditional and VoIP), Office365, DNS, hosting, and security services Excellent analytical, documentation ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

partially discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We're looking for someone who brings a combination of technical expertise, consultancy skills … stakeholder management skills. Strong analytical and problem-solving abilities. Desirable Degree in Information Technology, Computer Science, or equivalent experience. ITIL Foundation or similar ITSM knowledge. Discovery platform certifications. Experience with application dependency mapping and service mapping. Previous consulting or professional services experience. Experience leading small technical teams or mentoring consultants. ...