19 of 19 ITSM Jobs in the South West

Google Admin Console and M365 Admin Centre . Deliver onboarding/offboarding and guide users on best practices. Log, manage, and resolve incidents using ITSM tools, escalating where required. Support MDM, SSO , and identity management solutions. Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives). Maintain ...

address risks. Technical Expertise - Minimum 2+ years in desktop/IT support, strong knowledge of Windows 10/11, Microsoft 365, peripherals, and ITSM tools; desirable certifications include ITIL, Microsoft, Dell/HP. Documentation & Mobility - Creates clear SOPs and technical documentation, committed to continuous learning, holds a full UK driving ...

compliance Cyber Security, Firewalls, Antivirus InfoSec compliance to industry standards Active Directory PowerShell scripting Networking Windows OS Virtualisation tools including HyperV, VMWare Desirable Experience: ITSM tools Azure Automation This is an urgent role, please apply quoting reference LIR(phone number removed) to be considered Infrastructure Engineer, 365 Engineer, Cloud Engineer ...

problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that technical …/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics 365 Freshservice ITSM Key Core Competencies and Skills Required: Wide knowledge of Windows 10/11 operating systems Excellent communication and customer service skills, both written and verbal ...

compliance Cyber Security, Firewalls, Antivirus InfoSec compliance to industry standards Active Directory PowerShell scripting Networking Windows OS Virtualisation tools including HyperV, VMWare Desirable Experience: ITSM tools Azure Automation This is an urgent role, If you would like to be considered then please apply quoting reference LIR102953 ...

compliance Cyber Security, Firewalls, Antivirus InfoSec compliance to industry standards Active Directory PowerShell scripting Networking Windows OS Virtualisation tools including HyperV, VMWare Desirable Experience: ITSM tools Azure Automation This is an urgent role, If you would like to be considered then please apply quoting reference LIR102953 ...

Labelling, QM, WMS, LGVs, Conveyors, Customer Portal, Middleware, Alerting, YMS), and collaborating with 1st line support to resolve within SLAs. Monitor and manage ITSM queues, escalate issues to external suppliers/3rd parties, and coordinate with service providers for advanced configuration/customisation. Assist end-users with functionality and best ...

scale programmes. Deep understanding of technology principles across diverse contexts. Expertise in core IT domains: Cloud, Infrastructure & Networks, Applications, Data (including AI/ML), ITSM (ITIL), Cyber Security, and Automation. Ability to design and deliver complex, mission-critical systems within time and budget constraints. Strong communication skills , both written ...

Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms ...

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis, SLA compliance Technical ...

regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement. Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting. Act as the primary contact for operational cyber matters, providing clear, timely communication to stakeholders and leadership. About You Demonstrable experience ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

/Project Manager Role Overview: We are seeking an experienced PMO professional to support a major E-SIAM transformation programme within a secure IT Service Management environment. This role sits at the intersection of P3M governance, Service Integration and Management (SIAM), and complex transformational change, ensuring that business intent drives … Analyst/Project Manager Essential Experience: Proven experience in PMO delivery within complex IT or transformation programmes. Strong background in IT Service Management (ITSM) and/or Service Integration and Management (SIAM). Demonstrable knowledge of P3M frameworks (e.g., MSP, PRINCE2, MoP). Advanced user of Microsoft Project Online ...

thinking, supportive environment. The Role - Remedy Consultant (SC) As a Remedy Consultant (SC) , you will design, develop, and maintain applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes … Doing as a Remedy Consultant (SC) Design, develop, and customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability ...

with transformation Solution Design, Delivery, Administration, and Operation Lead the design and implementation of scalable, secure, and efficient solutions for CRM (Salesforce), ERP (NetSuite), ITSM (TBD), MDR (TBD), other corporate platforms, and transition Document technical designs and support governance frameworks as required Development, Integration, and Automation Build and customise applications … using Apex, Lightning Web Components, SuiteScript, and .NET/C# Develop APIs and middleware for integrations between Salesforce, NetSuite, and ITSM, including the use of third-party solutions (e.g. MuleSoft). Automate real-time workflows and data migrations across systems Ensure adherence to security standards and data protection regulations Stakeholder ...

Life on the team Due to a recent service expansion, we're looking for two new Customer Delivery Manager's to join our Delivery Leadership team. As a Customer Delivery Manager (In-life) you will ...

days per week in Corsham. Requirements: ITIL Foundation Level qualified Experience implementing ITIL based practices (Incident, Problem etc) Demonstrable experience working within an ITSM environment using the ITIL framework Knowledge of ITSM governance, e.g. Change Advisory Boards (CABs) Demonstrable experience with ITSM tooling Experience delivering Continual Service Improvement Understanding ...

week in the Bournemouth or Stockport Vitality Offices.Full time, 35 hours per week. Top 3 skills needed for this role: Experience workingwith an ITSM tool Very strong verbal communication skills To be able to handle multiple tasks at once to meet deadlines and solve problems What this role … future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs To ensure incidents and requests are allocated to the correct resolver groups ...