23 of 23 ITSM Jobs in the South West

guidance of senior engineers. Collaborate with stakeholders across engineering, service management, and product teams to resolve technical issues. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. Solid experience in supporting, configuring, and enhancing enterprise or mission critical applications , ideally within telecoms, control rooms, or public safety communications ...

certification solutions. Knowledge of Microsoft 365 security technologies, including Microsoft Defender, Privileged Identity Management (PIM), and Identity Protection. Experience integrating HR systems, ServiceNow, or ITSM platforms with Identity and Access Management processes. Familiarity with PowerShell scripting and automation for user provisioning, reporting, and access management tasks. Understanding of security, compliance ...

specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What you ll bring Solid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar) Ability ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). ...

with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Fortinet/Netskope) Fluent written and spoken English is essential. The role requires the ability ...

ability to influence at senior levels. Experience working within structured delivery environments, such as Agile, SAFe or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP platforms (e.g. Oracle e-Business Suite ...

Advanced Incident Response, Threat Hunting, and Digital Forensics or equivalent SANS SEC 511 Continuous Monitoring and Security Operations or equivalent Exposure to IT service management best practices such as ITIL Knowledge of standards & guidelines such as ISO27001,GDPR principles and GPG-13. Threat Intelligence experience Report Writing Security Clearance This ...

within an ERP or SaaS environment. Experience of working within a structured delivery environment, such as Agile or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP solutions (e.g., Oracle e-Business ...

Advanced Incident Response, Threat Hunting, and Digital Forensics or equivalent SANS SEC 511 Continuous Monitoring and Security Operations or equivalent Exposure to IT service management best practices such as ITIL Threat Intelligence experience Report Writing Security Clearance We offer a comprehensive, company-funded benefits package that supports your wellbeing, career ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

vision and strategy for service management, ensuring processes are owned and maturing Lead a team, ensuring adequate resources and capacity Represent the IT service management function at a senior level Act as an escalation point for business stakeholders Experience Requirements ITIL qualified Contract management experience Experience of managing budgets ...

IT equipment, such as meeting room setups Maintain stock levels for IT equipment (headsets, cameras, etc.) Manage service requests and incidents in the ITSM tool Maintain an IT knowledge base, creating "how-to" guides for common issues Escalate complex issues to the appropriate individual, teams and 3rd party support Assist ...

commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer ...

solutions that underpin critical defence, government and public sector services. What you will do as a Senior Application Engineer Ensure compliance with engineering governance, ITSM processes, and cyber security policies. Support, configuration, and enhancement of security tooling platforms (SIEM, EDR, vulnerability management) Integration of security tooling with platform, network ...

policies, and operating models, ensuring configuration data is accurate, complete, and audit-ready across all platforms and services Oversee integration of the CMDB with ITSM, monitoring, discovery, asset, and automation tools (e.g., ServiceNow), and ensure automated discovery and reconciliation processes are effective Support incident, change, problem, and service level management … managing or governing a CMDB in a complex IT, managed services, or telecoms environment Strong knowledge of ITIL, asset and configuration management, and enterprise ITSM platforms (preferably ServiceNow) Broad technical understanding, including networking, cloud platforms, firewalls, VPN, telephony (traditional and VoIP), Office365, DNS, hosting, and security services Excellent analytical, documentation ...

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

partially discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We're looking for someone who brings a combination of technical expertise, consultancy skills … stakeholder management skills. Strong analytical and problem-solving abilities. Desirable Degree in Information Technology, Computer Science, or equivalent experience. ITIL Foundation or similar ITSM knowledge. Discovery platform certifications. Experience with application dependency mapping and service mapping. Previous consulting or professional services experience. Experience leading small technical teams or mentoring consultants. ...

Band 7 You will be joining an organisation that is embarking on a programme of digital transformation across its strategic ITSM platform. You will be a key member of the Product Delivery team and will be responsible for automating, and digitising processes through development and adoption of the ITSM platform. … others to adhere to proper protocols and procedures within the ITSM platform. Knowledge and experience of service design and transition aspects of the IT service management lifecycle. Knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act. Demonstrable experience of implementing and managing ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

Are you an experienced IT professional with strong technical knowledge and leadership skills? Do you have a passion for delivering high-quality IT services and supporting teams through digital change? We are looking for an ...

Are you an experienced IT professional with strong technical knowledge and leadership skills? Do you have a passion for delivering high-quality IT services and supporting teams through digital change? We are looking for an ...

briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage … Service during periods of absence. What you’ll bring Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests ...