1 to 25 of 54 ITSM Jobs in the South West

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with … fast-paced environment and delivering an outstanding customer experience. You'll have strong technical troubleshooting skills and understand the importance of following IT Service Management best practices. Essential Skills & Experience Strong understanding of ITIL principles (ITIL v4 Foundation certification or equivalent experience is essential). Previous experience working within ...

through effective troubleshooting and diagnosis Deliver support via service tickets, walk-up requests, email and telephone Manage incidents and service requests through the Halo ITSM platform Install, configure and support Windows devices, peripherals and classroom technology Administer Microsoft 365 services including Azure AD, Intune and Exchange Support onboarding and offboarding ...

related field. Practical experience with enterprise software, including Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Hands-on experience using modern ITSM platforms such as ServiceNow or Jira Service Management. Excellent problem-solving capabilities across hardware, software, and networking environments. Strong written and verbal communication skills, with ...

technical knowledge with the ability to successfully deliver complex technology change. You'll ideally have: Strong technical knowledge across IT infrastructure, cloud technologies, IT service management and information security . Proven experience delivering significant technology transformation and change programmes . Experience implementing new IT platforms, infrastructure or technology solutions that ...

server environments. Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP. Experience working with service desk platforms, ticketing systems, and IT service management processes. Excellent customer service and communication skills with the ability to engage effectively with technical and non-technical stakeholders. Strong organisational skills and the ability ...

certification solutions. Knowledge of Microsoft 365 security technologies, including Microsoft Defender, Privileged Identity Management (PIM), and Identity Protection. Experience integrating HR systems, ServiceNow, or ITSM platforms with Identity and Access Management processes. Familiarity with PowerShell scripting and automation for user provisioning, reporting, and access management tasks. Understanding of security, compliance ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering governance, ITSM processes, and cyber security policies.What you’ll bringSolid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar)Ability to solve ...

Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). ...

engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering governance, ITSM processes, and cyber security policies.What you’ll bringSolid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar platforms.Ability to solve ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

delivering solutions within complex enterprise environments. Are you experienced in...?Architecting and delivering ServiceNow solutions within large, complex enterprise environmentsWorking across ServiceNow products including ITSM, HRSD, ITOM, SAM, SecOps and IRMServiceNow platform architecture, security, governance and development best practicesDeveloping platform roadmaps, architecture strategies and governance frameworksCMDB, CSDM, Discovery, Service Mapping ...

Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSMProven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple ...

IT. Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, MS Teams, Zoom, ServiceNow, ITSM, OperateEdge & automation tooling. Experience in delivery of client service projects; team player with a “customer focused” mentality; ability to operate under minimal supervision in a matrix ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model.Ultimately, this role suits someone who takes pride ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model.Ultimately, this role suits someone who takes pride ...

internal ticketing procedures. Service Desk Operations Oversee multi-channel support (phone, email, ticketing systems), ensuring accurate incident categorisation and tracking. Maintain alignment with IT service management best practices and ITIL guidelines. Conduct regular quality assurance checks on support tickets and maintain standard knowledge base articles. Monitor system alerts and maintain ...

cards etc.) Clone hard drives and recover data Basic understanding of relational databases (schema design) Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests) Basic understanding of network segmentation and VLANs Perform network performance testing via script and monitoring tools Issue troubleshooting Configuring CCTV ...

Exposure to SAP integrations, including BAPI or RFC interfaces – desirable Familiarity with Microsoft tools such as Power BI or PowerApps - desirable Understanding of IT service management frameworks such as ITIL 4 - desirable Awareness of Industry 4.0 concepts and digital manufacturing environments - desirable Benefits ABB offers a full range of benefits ...

ServiceNow development teams, providing technical direction, mentoring and quality assurance. 5+ ServiceNow CIS certifications. Experience across at least three ServiceNow product lines outside of ITSM, such as ITOM, ITAM, HAM/SAM, SPM, HRSD, CSM or similar. Experience operating within a Technical Design Authority environment and acting as a trusted ...

issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group locations. Build … user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Ability ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

senior business level, including manufacturing and operational leadersDeep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments.Join our winning team ...

senior business level, including manufacturing and operational leadersDeep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments.Join our winning team ...