1 to 25 of 38 ITSM Jobs in the South West

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

relevant systems and identify recurring incidents to improve services. Assist with device lifecycle activities and follow information security protocols. Tools and Systems Used: Halo ITSM for managing incidents and service requests. Microsoft Configuration Manager (SCCM) for device management. Microsoft Azure and Intune for cloud-hosted services and device support. Active ...

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within … technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested ...

technical teams, suppliers, and stakeholders, you will help maintain service levels and ensure a positive customer experience. This role offers excellent exposure to IT Service Management, providing opportunities to develop your skills across service reporting, procurement, governance, and operational delivery. As your experience grows, you will have the opportunity ...

Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning and reporting. Strong customer service, communication ...

IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...

HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Experience utilizing ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Comfortable operating within an Agile/Scrum framework, participating in daily stand-ups, sprint planning, and retrospectives. ...

ServiceNow Architect, ServiceNow Solution Architect, Technical Architect or Senior Developer on large, complex implementations Strong knowledge of core ServiceNow modules, such as ITSM, ITOM, CMDB/CSDM, and ideally SecOps. Experience designing integrations using REST/SOAP APIs, MID Servers and IntegrationHub A solid understanding of platform governance, data models ...

technical abilities. Key Responsibilities: Service Desk: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Ticket Management : Accurately log, categorise, prioritise and update tickets in line with SLAs, always maintaining a customer-first approach. Technical Troubleshooting: Support, triage and resolve ...

issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group locations. Build … user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Ability ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

HANA 2.0 administration via ST04, HANA Cockpit and HANA Studio Practical experience with SAP Software Update Manager (SUM) and system refreshes Experience using ITSM tools (e.g. ServiceNow, SAP Solution Manager/ChaRM, OneVersion) Comfortable working in an Agile/Scrum framework, including daily stand-ups, sprint planning and retrospectives Excellent ...

HANA 2.0 administration via ST04, HANA Cockpit and HANA Studio Practical experience with SAP Software Update Manager (SUM) and system refreshes Experience using ITSM tools (e.g. ServiceNow, SAP Solution Manager/ChaRM, OneVersion) Comfortable working in an Agile/Scrum framework, including daily stand-ups, sprint planning and retrospectives Excellent ...

administration via ST04, HANA Cockpit & HANA Studio Upgrades & Maintenance: Practical experience with SAP Software Update Manager (SUM) and System Refreshes. Service Management: Experience utilizing ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion). Desirable/Preferred Skills (Market Advantage) Familiarity with SAP BTP (Business Technology Platform) connectivity ...

experience of SolarWinds Orion platform administration and configuration Windows Server administration Linux administration and monitoring Event management, alerting and automation ServiceNow integration and ITSM processes (desirable) Network and infrastructure monitoring (desirable) Knowledge of monitoring standards, documentation and governance (desirable) Strong troubleshooting and root cause analysis skills Experience working in enterprise ...

Migration (Azure, AWS, GCP) Enterprise Architecture Legacy Transformation Mainframe Modernisation API and Integration Architecture Microservices and Cloud-Native Design DevSecOps Application Portfolio Management IT Service Management Technology Strategy Data Migration and Integration Personal Attributes Commercially minded and outcome-focused. Comfortable operating in ambiguous and complex environments. Credible with both executive ...

succeed: Previous experience in an IT helpdesk, service desk, IT administration or similar support environment. Experience of logging and managing tickets through an IT service management system. Good problem-solving and triage skills, with the ability to assess the urgency and nature of an issue. Excellent communication skills ...

privately owned British software company, founded in Suffolk and now working with over 5,000 organisations across more than 100 countries. We develop ITSM, PSA and CRM Software, helping businesses around the world manage their services, customers and operations. We do things differently, particularly when it comes to our people. ...

responsibility and financial performance. Track record of delivering operational excellence and driving continuous improvement in service environments. Knowledge & Skills Knowledge of IT service management frameworks (ITIL, ITSM) and best practices. Experience with enterprise IT infrastructure, cloud services or application support environments. Proficiency with project and programme management tools and methodologies. ...

enforce vaulting strategies, credential lifecycle governance, session monitoring, and least-privilege policies. Integrate PAM solutions with Active Directory/LDAP, enterprise SIEM tools, and ITSM platforms. Conduct security posture and gap assessments aligned with ISO 27001 and NIST frameworks. Key Requirements Demonstrable track record in an enterprise PAM Architect ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...