1 to 25 of 49 ITSM Jobs in the South West

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service ...

Desire to learn and adapt to new technology skillsets. Strong customer-service and interpersonal skills. Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM) Experience of working in a financial institution in technology ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products ...

Entra ID, SharePoint, Teams, Exchange Online, and Intune. Experience working within multi-site environments. Strong stakeholder engagement and communication skills. ITIL or strong IT service management experience. Technical background with the ability to make informed technology decisions and challenge suppliers when required. Desirable Experience: Manufacturing, engineering, industrial, distribution, or similar ...

specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What you’ll bring Solid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar) Ability ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

experience in an IT Service or IT Operations role Excellent verbal & written communications skills Knowledge of technical infrastructure in addition to an understanding of ITSM processes Exceptional stakeholder management skills and a natural ability to form trusted and effective relationships with business customers and colleagues. Effective interpersonal skills and demonstrated ...

customer-facing technical role Strong communication and customer service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able ...

specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What you’ll bring Solid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar platforms. ...

models Experience with configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance ...

Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...

ability to influence at senior levels. Experience working within structured delivery environments, such as Agile, SAFe or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP platforms (e.g. Oracle e-Business Suite ...

Incident Response, Threat Hunting, and Digital Forensics or equivalent \n SANS SEC 511 Continuous Monitoring and Security Operations or equivalent \n Exposure to IT service management best practices such as ITIL \n Knowledge of standards & guidelines such as ISO27001,GDPR principles and GPG-13. \n Threat Intelligence experience \n Report ...

Advanced Incident Response, Threat Hunting, and Digital Forensics or equivalent SANS SEC 511 Continuous Monitoring and Security Operations or equivalent Exposure to IT service management best practices such as ITIL Knowledge of standards & guidelines such as ISO27001,GDPR principles and GPG-13. Threat Intelligence experience Report Writing Security Clearance This ...

supporting enterprise application architectures across application, database, and infrastructure layers. Knowledge of platform configuration management, system integration, and environment management. Experience supporting enterprise IT service management frameworks (incident, problem, change). Familiarity with technical governance, change management processes, and architecture documentation. Experience working in Agile delivery environments. This ...

testing, and ensure documentation of processes and procedures What do I need to qualify for the job? Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment Solid technical understanding of network and data centre infrastructures as well as hands-on experience ...

Certifications Mandatory • ITIL Foundation v4 or v5 Foundation • Security Clearance: SC (essential), DV (preferred). Desirable • ITIL Practitioner, Managing Professional or equivalent IT service management certification. • Service management, leadership or management qualifications. Competencies The successful candidate should demonstrate: • Strong customer focus and commitment to service quality. • Excellent stakeholder management ...

service improvement initiatives, using customer satisfaction data and collaboration with cross-functional teams to enhance service quality and user experience. Experience working within IT Service Management environments. Experience operating in a multi-vendor IT sourcing environment. Broad understanding of IT technology and service delivery principles. Experience building effective relationships ...

stakeholder management and influencing skills at senior level Desirable Knowledge of: Financial services regulatory frameworks (e.g. DORA, GDPR) SIAM/multi-supplier environments IT service management (ITIL) Experience supporting or leading: Large-scale transformation programmes Contract renegotiation/benchmarking Key Competencies Strategic thinking and commercial acumen Financial analysis and cost ...

within an ERP or SaaS environment. Experience of working within a structured delivery environment, such as Agile or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP solutions (e.g., Oracle e-Business ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

Qualifications Essential Advanced IT Skills - including the ability to build and configure complex systems. Desirable Experience of ITIL Service Management Experience of Halo IT Service Management Experience Essential Significant relevant experience in an IT support role Significant relevant experience in IT stock management. Desirable Effective "change agent" with ability ...

handling difficult and sensitive issues and conversations including customer complaints Qualifications Essential Educated to degree level or equivalent experience Foundation Certificate in IT Service Management or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will ...

teams and third-party suppliers Hands-on experience of Service Introduction, Operational Readiness and transition into live service Solid understanding of ITIL/IT Service Management practices, including Service Level, Incident, Problem, Change, Capacity and Continuity Management Experience supporting Major Incidents, including out-of-hours participation and senior stakeholder communications ...