Interactive Voice Response (IVR) Jobs
Jobs 1 to 15 of 20
Capita - ITIN
Capita Customer Management - part of Capita PLC, handle over 100 million customer contacts every year and is trusted by UK and global brands from the public and private sector to manage their customer contact. Capita Customer Management is recruiting for Business Analysts with varied experience in areas such as IVR...
Salary: £35000 - £38000 per annumPosted: 14 days ago
Darlington, County Durham -
IVR & SMS Principal Developer £Competitive + benefits Darlington The job: We're EE, home to Britain's first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Right now, we're stepping things up a gear - rolling out double speed 4G and a new wave...
Salary: £ Competitive + BenefitsPosted: 20 days ago
Hays IT - Uk Posting account
Whilst this is not a technically hands on role, an in depth technical knowledge is required within telephony solutions area Required Technical Understanding - ITIL V3 Foundation accreditation and ITIL V3 Service Strategy & Service Operation - Cisco qualified (CCNA,CCNP) - Avaya telephony platform - Verint Call recording, trunk and station side - Polycom and...
Salary: £38000.00 - £42000.00 per annum + bensPosted: 27 days ago
City of London -
Hays IT - Uk Posting account
The successful Firewall Solutions Delivery Engineer will be responsible for contributing to defining the firewall infrastructure layer and strategy for the enterprise as follows: - Ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose - Providing input and design...
Salary: £60000.00 - £80000.00 per annum + Bonus & BenefitsPosted: 21 days ago
Crawley, Sussex -
Virgin Holidays Ltd
Advanced Excel/PowerPoint/Word... Knowledge: Avaya Aura Contact Centre and/or Nortel Symposium... Avaya Quality Management. Avaya Call Recorder and/or alternative such as NICE. Avaya/Verint WFM and/or alternative. Cloud IVR... Multi-Centre Avaya installations... Manage the regular disaster recovery and business continuity tests... Adhere to agreed SLA'...
Posted: 4 days ago
C. IC / ININ Consultants for client engagements delivering and developing Interactive Intelligence (I3) Customer Interaction Center (CIC) Experienced ININ engineer / technical specialist. Interactive Intelligence CIC experience. Multiple site call centre operations. System Administration. Application Development. Troubleshooting. CIC / ININ recorder, scheduled reporting, attendance, crystal/SQL reporting. Background Experience: Minimum 2+ years...
Salary: EXCELLENT SALARY / BENSPosted: 6 hours ago
My client has range of blue chip clients based across a variety of sectors around the globe, and the successful technical account manager will be to own all technical aspects of client management. The successful technical account manager will be responsible for dealing with issues raised via phone, email or...
Salary: £37000 - £47000 per annum + Pension & Annual LeavePosted: 7 days ago
A Presales Technical Consultant with a specific focus on HP Autonomy’s Marketing Optimization Suite for contact centre workforce optimization and multi-channel interaction analytics that help our customers gain actionable insights and increase their chances of driving more customer interactions to successful closures on the first contact... Assists the...
Posted: 7 days ago
Swindon, Wiltshire -
UNIFY System Testing... TW User Acceptance Testing (UAT) 3. TW Performance Testing... TW Penetration Testing... TW Disaster Recovery (DR) testing... Knowledge and understanding of IP Telephony (IPT), IPCC and IVR technologies relevant to the project is useful... HP Quality Centre experience is essential... The successful candidate will have solid experience...
Posted: 10 hours ago
Contribute to the Customer Services, & wider business, objectives to improve: fault management performance, Service reliability & Service performance - Infrastructure delivery and implementations to meet customer and platform requirements. The Contact Centre Operations team provide 24/7 2nd Level Operations & Maintenance on Contact Centre Telephony Platforms & Services (Genesys, Spectrum, Voice Recording, Dialler)...
Posted: 8 days ago
Cheshire, Knutsford -
Firewall Solutions Delivery Engineer... Cisco routers and switches, firewalls, PBX, voice recording, call logging, IVR etc. - Thorough knowledge of the TCP/IP protocol Suite, VLSM, IP address allocation and IGRP, EIGRP, OSPF and BGP routing protocols... - A good awareness of VOIP technology and its implementation in a Cisco Routed / Switched...
Salary: CompetitivePosted: 3 days ago
I have opportunities for solution architects who have specific knowledge and experience of: * Business Intelligence transformation and ETL. * Wholesale, MVNO migration and end to end application solution. * M2M CRM with a deep knowledge of Amdocs CRM solutions and Network Provisioning. * Digital transformation including SOA integration, Data Modelling and knowledge of...
Salary: £60000 - £70000 per annumPosted: Yesterday
A Telecoms firm based in central London specialising in cloud based voice services to enterprises worldwide. With its own industry leading APIs, our client provides services to a number of large contact centre vendors to deliver end-to-end solutions to their customers. Our Client prides itself in enabling its...
Salary: £35000 per annum + BUPA + GenerousPosted: 2 days ago
Applause IT Innovation
Senior Business Analyst sought by this successful leading eCommerce retail based organisation, working on providing business systems analysis on some of their key custom management systems and call centre applications. Responsibilities will include working closely with key business stakeholders and taking ownership of the analysis and logical design for major...
Salary: £36000 - £42000 per annum + benefitsPosted: 20 days ago
My client is looking for a passionate Java Developer who has an experience integrating, enhancing and delivering Java Code solution to telephone applications. The chosen candidate will also be able to demonstrate direct hands-on involvement, acting as the Subject Matter Expert within core aspects of the middleware development... This...
Posted: 24 days ago