Jobs 1 to 15 of 18

Telecoms Analyst

Nottingham, Nottinghamshire -
Harvey Nash plc
This includes Avaya-based PBX systems and gateways, Voice Mail, Call Management Servers, Witness Call recording, and Carrier Services... * Hands-on experience working with enterprise-level Contact Center solutions including IVR/VRU Web Integration, PBX/ACD call routing and workflow management. Nice to have:- SIP technologies, and CTI/IVR level...
Salary: £40000 - £45000 per annum + + Benefits
Posted: 2 days ago

Genesys Engineer

Other -
Vodafone
Monday to Friday core hours (with 1 in 4 Duty Rota) This is an exciting opportunity to join Vodafone UK in as Genesys Engineer within the Customer Operations department... - Contribute to the Customer Services, & wider business, objectives to improve: fault management performance, Service reliability & Service performance... The Contact Centre Operations...
Posted: 8 days ago

IVR Developer/Architect

South East -
Vodafone
As an IVR Developer/Architect your skills and qualifications will ideally include: - Demonstrable expertise in designing, developing and delivering IVR services into Gensys, Cisco or Avaya Contact Centre environments - Demonstrable knowledge of software development methodologies such as Agile (inc Scrum) and test driven development. IVR Scripting tools such as Peri...
Posted: Yesterday

MI Reoprting Lead

City of London -
iKonnect
My client is looking for an MI Analyst to join a large change project, You will be responsible for defining the key operational metrics for the In-Life Strategic Operating Model and ensuring they are reported on at all levels. Perform analysis and provide insight to support detailed operating model...
Salary: £45000 - £55000 per annum + benefits
Posted: 2 days ago

Cache OOP Software Developer - Redditch Worcestershire

Redditch, Worcestershire -
Emponics Ltd
Whether their customer orders over the phone, by post, the Internet (including Web TV), IVR (Interactive Voice Response) or from a retail outlet, they can handle all these different media with a totally integrated solution... Ideally you will have experience of the more modern versions of cache including things like...
Salary: £ negotiable
Posted: 22 hours ago

IVR Consultant

London -
Interquest - ITQ Financial - Tunbridge Wells
The IVR consultant will help the MVNO team define the IVRs for its new MVNO offering ensuring that all propositions and functionality are covered (including exception cases). The IVR consultant will document the end to end flow of the IVR and work with our Contact Centre delivery teams to ensure...
Rate: £450 - £501 per day
Posted: 3 days ago

** Business Analyst, - Financial Services** PERM, Bristol/Cheltenham

Bristol, Avon -
Pari Passu
Due to current increases in project workload, our client (a large financial services organisation) is looking to engage a Business Analyst to work on some As an experienced professional you will have recent demonstrable business analysis experience preferably within financial services, (Banking, Insurance, Life & Pensions or Collective Investments) or from...
Salary: From £20,000 to £35,000 per annum Negotiable
Posted: 5 days ago

Test Analyst (Newcastle)

North East -
Cognizant
Stakeholder Management... Knowledge: Knowledge of systems/products used for Core Banking and Internet Banking. Two or more of the following banking products/systems: Credit and Debit Cards Management, Payments, TSYS, ATM, PoS Systems, Data warehousing, Fraud Reporting, Telephone banking, Interactive Voice Response Systems. Test Approach, Test Strategy and Planning... Strong...
Posted: Yesterday

CRM Technical Assurance Specialist

North East -
The Bridge Ltd
Fixed term contract, PAYE, for 12 months initially* Working in partnership with a market leading organisation we are looking to appoint a CRM Technical Assurance Specialist to support the delivery of a CRM Programme and an improved customer experience, a role has been identified to provide technical assurance... To ensure...
Salary: Up to £50,000 + 15% bonus + benefits
Posted: 2 days ago

CRM Technical Assurance Specialist

West Yorkshire -
The Bridge Ltd
Fixed term contract, PAYE, for 12 months initially* Working in partnership with a market leading organisation we are looking to appoint a CRM Technical Assurance Specialist to support the delivery of a CRM Programme and an improved customer experience, a role has been identified to provide technical assurance... To ensure...
Salary: Up to £50,000 + 15% bonus + benefits
Posted: 2 days ago

Software Tester

Basingstoke -
Spectrum IT
Our client who are a software house providing mobile payment solutions are seeking a Software Tester to provide manual testing to their web and mobile applications... You will providing manual functional and design testing of Web, mobile Apps and IVR... The successful Software Tester will have experience of: - Web Testing...
Salary: £25000 - £32000 per annum + Bonus, Pension, Medical
Posted: 23 hours ago

Tester (Newcastle)

North East -
Cognizant
Stakeholder Management... Knowledge: Knowledge of systems/products used for Core Banking and Internet Banking. Two or more of the following banking products/systems: Credit and Debit Cards Management, Payments, Customer Relationship Management, TSYS, ATM, PoS Systems, Data warehousing, Fraud Reporting, Telephone banking, Interactive Voice Response Systems. Test Strategy and Planning.....
Posted: Yesterday

Project Manager

London -
Real Staffing
Working as part of a large transformation team, you will report to the Programme Manager, delivering on various projects within Mobile Change in Waterfall environment - Operating Support Systems (OSS) and Business Support Systems (BSS)... Previous knowledge of one of the following domains would be key: CRM, IVR, Billings & Payments, Reconciliations,...
Rate: competitive
Posted: 6 days ago

IT Service Delivery Manager

Peterborough, Cambridgeshire -
networx
ITIL Foundation in IT Service Management... Proficient in service management tools, (Remedy, Service Now, CA Unicentre or TopDesK) Experience in Information Technology Support (Thin Client and Server environments, networking, telephony and IVR systems) Experienced in service metrics and reporting (SLA and KPI Governance) Excellent communication and interpersonal skills... Desirable Skills:...
Posted: 2 days ago

IT Service Delivery Manager

Peterborough -
Networx Recruitment
ITIL Foundation in IT Service Management... Proficient in service management tools, (Remedy, Service Now, CA Unicentre or TopDesK) Experience in Information Technology Support (Thin Client and Server environments, networking, telephony and IVR systems) Experienced in service metrics and reporting (SLA and KPI Governance) Excellent communication and interpersonal skills... Desirable Skills:...
Salary: £40,000 - £55,000 per year
Posted: 7 days ago