Jobs 1 to 15 of 164

2nd line Service Desk

Altrincham, Cheshire -
Harvey Nash plc
Firstly is to be the technical lead for all incidents and secondly to be the technical escalation point within the incident management process... * Experience of working in a Call Centre Environment (Desirable) * Exposure to the ITIL Incident management process is advantageous. * 2nd Line IT Support Experience including knowledge of Windows...
Posted: 3 days ago

IT Service Desk Analyst

Leicester -
Hays IT - Uk Posting account
One of the country's leading services firms seeks to expand its IT service desk team by adding a IT Service Desk Analyst. You will provide a single point of contact for the Internal Business Customers and External IT suppliers, via Telephone, Email, Web and Fax. You will also work...
Salary: £17000 - £20000.00 per annum + Benefits
Posted: 8 days ago

Incident Manager

City, London -
Eligo Recruitment Ltd
ITIL qualification... You will facilitate early return of service including workarounds, manage Incident Communications externally and internally to ensure users are kept up to date with relevant information of their incident, act as point of escalation for High Priority or Major Incidents, responsible for ensuring all incidents contain current and...
Salary: £48000 - £55000 per annum + Full Benefits
Posted: Yesterday

Incident Manager - Maidenhead

Maidenhead, Berkshire -
EarthStream Global
Essential Skills: demonstrable track record of working as an IT incident manager within a large and complex blue chip organisation; proven experience working in a pure Incident Management role where your sole focus is around building and implementing incident management strategy (this is not a hybrid incident / problem role); sound...
Salary: From £55,000 to £65,000 per annum
Posted: 2 days ago

Major Incident Manager

Birmingham, West Midlands (County) -
SCC
Our Customer Response Centre provides first , second and third line support to our clients and , under ITIL governance , comprehensive Incident and Problem Management . We now have an exciting opportunity for an Incident Manager to join our established incident management team in Birmingham ... Skills ,Knowledge and Experience: * Incident management experience ... * ITIL...
Posted: 2 days ago

IT Service Management Analyst

Basingstoke, Hampshire -
Spectrum IT Recruitment (South) Ltd
will include: Co-ordination of all activities required to detect problems that potentially the IT service by analysis of Incident Management data. Preparation and presentation of Root Cause Analysis for internal and external SLA requirements. Use of the Service Management System to update relevant information... will have the following skills...
Salary: £26500 - £33000 per annum + Benefits
Posted: 13 hours ago

Graduate Support Analyst - Global Technology Services

Nottingham -
Experian
Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with shifting task priorities, fluctuating workloads, and deadline pressures... Strong analytical and critical thinking skills to identify problems and develop innovative solutions... Advanced computer skills using Windows programs; Word, Excel and Power-point... Knowledge and...
Salary: £Competitive + Excellent Benefits
Posted: 23 days ago

Service Desk Analyst

Southport -
Experian
Experian's Decision Analytics Global Delivery & Service team, are looking to appoint a Service Desk Analyst into the Service Support Desk in Southport... This involves handling client calls and e-mails received into our incident management system and, where possible, to successfully resolve calls without passing the client to another...
Salary: Pension, bonus scheme
Posted: 2 days ago

Team Leader Service Desk - Days

Atherstone, Warwickshire -
TNT Global IT
Ensuring their direct team achieve the Service Centre agreed standards, ensuring all telephone calls are answered within SLA agreements through management of team resource... Ensure all telephone calls received by the team are entered into the Call Logging System as per the service level agreement. Manage team resource to ensure...
Salary: Competitive Salary + Benefits
Posted: Yesterday

Service Manager

Durham, County Durham -
Spring Technology
This is an exciting opportunity to join a well established and expanding financial organisation. In this role you will be responsible for the delivery of IT services to meet expectations as outlined in the Service Level Agreement. Managing Incident/Problem investigation and change to ensure IT meets its objectives for...
Salary: £35000.00 - £40000.00 per annum + Plus Benefits
Posted: 2 days ago

Service Desk Analyst

Southampton, Hampshire -
Amicus ITS
Escalating and liaising with other business units / 3rd parties as required in order to resolve issues within the defined SLA... Monitor and escalate Incidents according to the customer’s SLA... Complete additional tasks as defined by the Service Desk Management... Mentoring SDA L1s / juniors. Work within other departments as and...
Salary: £20,000 per annum plus shift allowance of 15% of basic annual salary
Posted: 7 days ago

Applications Support Engineer

Gosport -
Capita - ITIN
The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible to control rooms. In this job you will provide an effective response to requests for service, incident and problem management activities - looking after command, control and communications systems, infrastructure and terminals... Technical...
Salary: £22000.00 - £27000.00 per annum
Posted: 21 days ago

Service Management

Newcastle Upon Tyne, Tyne and Wear -
Accenture
SERVICE MANAGEMENT... Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... Experience of call-logging tools (eg Remedy, ITSM, ServiceNow) Experience of report automation/tools (for...
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 4 days ago

Service Desk Team Lead - Servicedesk Team Leader

Leeds, West Yorkshire -
Fruition IT Resources Limited
You will currently be in a similar Team Lead Role or working as a 2nd Line Analyst who has the desire to pursue their career in Service Management/Delivery rather than a purely technical path. Your technical skills are most likely to be in software/hardware and CRM Applications Support,...
Salary: £30000 - £32000 per annum + Excellent Benefits
Posted: 2 days ago

Head of Support Services

Winchester -
Recruitment Genius
Taking a full leadership role, you can make a significant impact, adding value across a broad delivery portfolio and contributing to quality and service delivery to all customers... The team consists of 1st, 2nd and 3rd line support technicians and covers software and hardware-related support calls for their class-...
Salary: £40000 - £55000 per annum
Posted: 7 days ago