Jobs 1 to 15 of 155

Incident Manager

PRINCIPAL ACCOUNTABILITIES: Major Incident Management : *Manage the restoration of service through the use of Service Restoration Teams and management calls... FUNCTIONAL KNOWLEDGE REQUIRED (qualifications/experience): *ITIL Foundation... *2 years experience in incident management and service desk processes... SPECIALIST SKILLS REQUIRED: *ITIL incident management, Communications skills, foundation level knowledge of all...
Preston, Lancashire -
Rate: £20.5 per hour
Posted: 4 days ago

Service Centre Executive

Your duties will mainly be that of an ITIL Support Engineer responsible for incident management, change management and problem management with a focus primarily on incident management. Your new role The role of Service Centre Executive sits within the Service Management Team and is responsible for dealing with customers at...
Inverness -
Hays Specialist Recruitment Ltd
Salary: £27000.00 - £32000 per annum
Posted: 18 days ago

Support Analyst

Contribute to Service Desk team meetings from an incident management perspective... Experience working within an ITIL environment (Foundation qualification desirable) Strong customer service and communication skills. Experience providing support to a Microsoft environment including Windows 7, Active Directory, Exchange, Microsoft Office 2010. Desirable technologies include SCCM, SQL and MS Intune.
Newcastle Upon Tyne, Tyne and Wear -
Harris Global
Salary: From £20,000 to £30,000 per annum + benefits
Posted: 4 days ago

Service Analyst - Problem/Incident

IT Service Analyst - Problem and Incident Management - Chester/North Wales - £30,000 + benefits!... Prestigious opportunity with a UK market leading organisation for a Service Analyst within our problem and incident management area... You will be responsible for:- - Ensuring our Incident and Problem management processes are adhered to... Successful Service Analysts...
Cheshire -
Salary: £28000.00 - £30000.00 per annum
Posted: 4 days ago

IT Service Desk Analyst

The Ins and Outs: Answer calls made to the service desk and raise corresponding support tickets within the call logging system. Prioritise incidents, assign impact and urgency. Respond and resolve incidents within SLA. Management of open calls and queues to resolve as many calls as possible within SLA. Escalate service...
Leeds, West Yorkshire -
Salary: Market Salary
Posted: 15 days ago

Service Delivery Manager

My client who are an established oragnisation require a Service Delivery Manager to support the delivery of all IT services across the organisation. They require an experienced and flexible interim who can support the department with specific focus on: - Service Desk, a new Service Management tool has recently been implemented (...
Manchester, Lancashire -
Harvey Nash plc
Posted: 19 hours ago

Service Introduction Manager - Leeds

As Service Introduction Manager, you will take responsibility for the definition of Service Introduction Process - and will require a hands on approach. Within this role, the Service Introduction Manager will be tasked with the following: Delivery of a high quality IT Service Support function to all Business areas. Ensuring all...
Leeds, West Yorkshire -
The Bridge Ltd
Salary: Up to £43,000 per annum Plus Benefits
Posted: 4 days ago

Service Centre Executive

Your new role The role of Service Centre Executive sits within the Service Management Team and is responsible for dealing with customers at all levels across the organisation handling escalations and technical issues... What you'll need to succeed You should have experience handling calls and face-to-face interactions...
Inverness -
Hays Specialist Recruitment Ltd
Salary: £27000.00 - £28000.00 per annum
Posted: 19 days ago

Service Desk Analyst - Mac & Windows

Service Desk Analyst to work within both a Windows and Mac environment urgently required by market leading online retailer. This is an exciting opportunity to work within a fantastic fast paced, global company that works with processes such as ITIL... Record, own, escalate and resolve/monitor incident and service requests...
London -
ReThink Recruitment
Salary: £25000.00 - £30000.00 per annum
Posted: Yesterday

Incident Analyst

Identifying & escalating major Incidents up the IT Services Management chain to ensure the Major Incident Process is employed as and when required. - Measuring and reporting key metrics for the Incident Management process to help drive Service Improvement... - Responsible for all business communications in the event of a major Incident through...
South West London -
Salary: From £32,893 to £35,560 per annum
Posted: 21 days ago

Active Directory Specialist

ur Client is recruiting a Active Directory Specialist for a growing national business based in West Yorkshire. The role will see you managing the access of thousands of users across the company, this role requires more focus on the management of users using active directory rather than administration tasks. The...
West Yorkshire -
The Bridge Ltd
Rate: Unspecified Competitive market rate
Posted: 2 days ago

IT Support / Technical Support

b) Proficient in MS Office 2010 applications, Windows Desktop operating systems, PC and laptop architecture and network printing. c) Exposure to ITIL methodologies particularly Service Desk and Incident Management. d) Experience of Windows 7, Office 2010, Active Directory, Exchange... You may have experience of the following: Support Analyst, Help Desk,...
Coventry, West Midlands (County) -
Salary: £25k per annum
Posted: 4 days ago

Incident Manager - Insurance / Financial Services

The established Incident Manager will have worked closely with senior stakeholder management at executive level and will have strong experience working within an ITIL environment and ideally ITIL foundation. You wil have strong experience working within incident management and implemented service desk processes... Incident Management: Manage the restoration of service...
Reigate, Surrey -
Clearwater People Solutions
Rate: £350 - £375 Per Day
Posted: 3 days ago

Remote Support Engineer

The ideal candidate will work within the ITIL compliant service desk team, managing incidents, events and service requests to contractual SLAs... We are looking for an individual who is methodical and customer focused with a good understanding of the following technologies: Microsoft Server. VMWare... SQL Server basic knowledge... - Be a...
Guildford -
CPS Group Limited
Salary: £25000 - £35000 per annum + Excellent Benefits
Posted: 18 days ago

Incident Manager

Responsibility for managing all CSO, MSO, Priority 1 & 2 faults to resolution adhering to the incident management process ensuring that all incidents are progressing in accordance with agreed Service Levels... Analyze, consolidate and aggregate data from various sources to form an end-to-end view of incident management... Ensure a...
Reading -
TDA Group
Posted: 4 days ago