Jobs 1 to 15 of 184

Service Support Analyst - Incident Management

Luton -
Interquest - IQ Tech
We need an experienced Service Support Analyst focused on Incident Management for a permanent role in Luton. You'll be required to ensure compliance with all IT Service Control Processes, encompassing Incident, Problem and Change Management in order to minimise the impact of major incidents and improve service quality to...
Salary: £35000 - £40000 per annum
Posted: 10 days ago

Service Desk Analyst

Manchester -
Ricoh UK
Receipt, response, fix and referral of ITS service calls within agreed SLA’s... Classification and prioritisation of calls in-line with Incident Management processes... Escalation of calls within Incident Management guidelines, providing status feedback to customers and team/management at regular intervals... - VPN to backup servers to make sure backups...
Salary: £18k
Posted: 3 days ago

Night Shift Service Desk Analyst

Weybridge, Surrey -
Capita Resourcing - IT Resourcing
Night Shift Service Desk Engineer Windows Office Active Directory 1st Line Support... To log Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale... To identify priority...
Salary: £22000 - £26000 per annum
Posted: 3 days ago

2nd line support Analyst

Manchester, Lancashire -
Harvey Nash plc
The client who are a well known eCommerce business are in need of long term extra resource on there service desk to be responsible for mainly 2nd line issues (some 1st line)... * Working to agreed OLA's and SLA's... * Administration of Service Management Tool, working with the Service Management...
Posted: Yesterday

IT Service Desk Analyst

Basingstoke -
Hays IT - Uk Posting account
Key responsibilities include: * To act as a single point of contact for all IT issues and requests via telephone, email, InfoPath and walk-in * Escalation to the IT Support Supervisor any tickets that are close to their SLA or are not able to be resolved * To ensure that all calls...
Salary: £20000.00 - £24000.00 per annum + benefits
Posted: 8 days ago

Incident Analyst

Swindon, Wiltshire -
Nationwide
Have working knowledge of some ITIL Service Management functions, including Change, Service Configuration, Problem and Service Knowledge... It would be preferable if you also had: Experience within an IT Incident Management role... Responsible for leading Post Incident Reviews to aid root cause analysis, you'll ensure that action plans are...
Salary: £29905 - £38212 per annum
Posted: 9 days ago

Incident Manager - ITIL

City, London -
TEKsystems
My client are currently looking for an incident manager to effectively implement and manage the Incident Management process and corresponding reporting in compliance with the agreed Performance measures, ensuring process integrity... Manages Incident Management process... Produces Incident Management information and communications. Inputs into other ITIL disciplines (i.e. Continual Service...
Rate: £350 - £400 per day
Posted: 2 days ago

Help Desk Manager

Cornwall -
Computer Futures
Help Desk, Helpdesk, Service Desk, IT Desk, IT Support, Service Management, ITIL, Desktop, Desktops, Desktop Management, Technical Support... Help Desk, Help Desk, Service Desk, Service Management, ITIL , Desktop, Desktops, Desktop Management, Technical Support, 1st Line Support, 2nd Line Support, Microsoft, Mac, Change Management, Problem Management, Service Performance, Service Monitoring, New...
Salary: £40000 - £45000 per annum + competitive
Posted: 17 days ago

Help Desk Manager

Plymouth -
Computer Futures
Help Desk, Helpdesk, Service Desk, IT Desk, IT Support, Service Management, ITIL, Desktop, Desktops, Desktop Management, Technical Support... Help Desk, Help Desk, Service Desk, Service Management, ITIL , Desktop, Desktops, Desktop Management, Technical Support, 1st Line Support, 2nd Line Support, Microsoft, Mac, Change Management, Problem Management, Service Performance, Service Monitoring, New...
Salary: £40000 - £45000 per annum + competitive
Posted: 17 days ago

Applications Support Engineer

Gosport -
Capita - ITIN
The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible to control rooms. In this job you will provide an effective response to requests for service, incident and problem management activities - looking after command, control and communications systems, infrastructure and terminals... Technical...
Salary: £22000.00 - £27000.00 per annum
Posted: 17 days ago

Event Management Analyst/Event Monitoring Analyst

Leicester, Leicestershire -
Experis Ltd
Reporting into the incident and problem management Team Lead, you will be required to contribute to the smooth delivery of the Event Management Process, with the overall aim to ensure Events are detected, analysed and escalated in an efficient manner. You will ensure all events are managed effectively through the...
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: 4 days ago

Customer Services Manager

Cornwall -
Computer Futures
Help Desk, Helpdesk, Service Desk, IT Desk, IT Support, Service Management, ITIL, Desktop, Desktops, Desktop Management, Technical Support... Help Desk, Help Desk, Service Desk, Service Management, ITIL , Desktop, Desktops, Desktop Management, Technical Support, 1st Line Support, 2nd Line Support, Microsoft, Mac, Change Management, Problem Management, Service Performance, Service Monitoring, New...
Salary: £40000 - £45000 per annum + competitive
Posted: 19 days ago

Customer Services Manager

Plymouth -
Computer Futures
Help Desk, Helpdesk, Service Desk, IT Desk, IT Support, Service Management, ITIL, Desktop, Desktops, Desktop Management, Technical Support... Help Desk, Help Desk, Service Desk, Service Management, ITIL , Desktop, Desktops, Desktop Management, Technical Support, 1st Line Support, 2nd Line Support, Microsoft, Mac, Change Management, Problem Management, Service Performance, Service Monitoring, New...
Salary: £40000 - £45000 per annum + competitive
Posted: 19 days ago

Major Incident Manager - Maidenhead

Maidenhead, Berkshire -
Earth Stream Global
Essential Skills: Demonstrable track record of working as an Senior Incident manager within a large and complex blue chip organisation; experience working as an Incident Manager with expert knowledge across data centre technologies such as: Windows/UNIX, RDBMS and storage; proven experience working in an Incident Management role where your...
Posted: 2 days ago

Junior Support Analyst - Global Technology Services

Nottingham -
Experian
Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with shifting task priorities, fluctuating workloads, and deadline pressures... Strong analytical and critical thinking skills to identify problems and develop innovative solutions... Advanced computer skills using Windows programs; Word, Excel and Power-point... Knowledge and...
Salary: £Competitive + Excellent Benefits
Posted: 2 days ago