Jobs 1 to 15 of 140

2nd Line Support

Crawley, West Sussex -
Search Consultancy
The Service Delivery Analyst will assist in the end to end delivery of IT services for customers across multiple regions and timezones... Some understanding of ITIL incident management and change management processes across a truly global organisation would be beneficial. The Service Delivery Analyst will be responsible for: - Technical troubleshooting.....
Salary: Benefits
Posted: 3 days ago

Service Delivery Analyst, 2nd Line

West Sussex -
Brightred Resourcing Limited
The Service Delivery Analyst will assist in the end to end delivery of the IT services for customers across multiple regions and timezones... Some understanding of ITIL incident management and change management processes across a truly global organisation would be beneficial. The Service Delivery Analyst will be responsible for: - Technical...
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago

Service Analyst - Incident Management

Manchester -
Vital Solutions
6 month contract - to start immediately. Up to £130/day. Based in Manchester. Our client is a well established Nationwide transportation company whose professionalism and well respected name, have been instrumental in their success.They provide an exceptional service to their customers and are focused on continually improving this. The...
Rate: £0 - £130 per day
Posted: Yesterday

IT Technical Analyst

Wales -
Synergize Consulting
Security Cleared... Logging calls via call logging software and provide a high level of technical fixes. Complete courtesy call back to the customers where required. You will provide a positive image of the company through the role as the first point of contact with customers. You need to ensure that...
Rate: From £0 to £0 per day market rates
Posted: Yesterday

Incident Management Analyst (FINANCIAL)

City, London -
Araya Partners Ltd
Leading Global Financial Services organisation is expanding its Incident Management team & looking to hire an Incident/Problem Management Analyst... The successful candidate MUST have current experience in Incident/Problem Management (high volume calls) in a financial services/IT consultancy organisation... Also preferably be degree educated & follow ITIL service support. Candidates...
Salary: From £37,000 to £50,000 per annum Salary is negotiable depending on ex
Posted: 3 days ago

TAC Supervisor

Luton, Bedfordshire -
Response Personnel
You will be responsible for tracking and managing all calls in your ownership using incident management software... - Track, manage and monitor each call in your ownership throughout its life-cycle - Ensure that SLAs are adhered to and take action when SLAs are about to breach - Ensure that high priority calls...
Salary: Dependant on Experience
Posted: 6 days ago

Incident Manager

Bromley, Kent -
Experis Ltd
Service Co-Ordinator (Incident Management) - I am looking for a Service Co-ordinator who understands ITIL and has solid Incident Management experience you will be working in a small focused team who manage the Problem and Incident Management process for a large corporate. Ideally you will have ITIL qualifications, have...
Salary: £35000.00 - £40000.00 per annum + bonus + bens
Posted: 6 days ago

Datacentre Incident Manager

Birmingham -
Computer Futures
The client's response centre provides first, second and third line support to our clients and, under ITIL governance, comprehensive Incident and Problem Management and you would be tasked to ensure that all events are actioned in an efficient and timely manner such that service level agreements are met and...
Salary: £52000 - £60000 per annum + Negotiable
Posted: 11 days ago

Service Desk Manager *24x7 operations, ITIL* 42K

Warrington, Cheshire -
Ascent People Ltd
Service Desk Manager, Operations, ITIL, 24x7, Incident Manager, Major Incident Manager, ITIL v3, Data interrogation, man management, Warrington. I am looking for an experienced Service Desk Manager with expertise working within an ITIL environment and within a 24x7 operations environment. You will be experienced in managing a team of up...
Salary: £38000 - £42000 per annum + Bonus + Benefits
Posted: Yesterday

1st Line Service Desk Analyst

Crawley, West Sussex -
Search Consultancy
The 1st Line IT Service Delivery Analyst will be the first point of contact for all enquiries relating to the end to end delivery of IT communication services for commercial airlines and aviation customers... Some understanding of ITIL incident management and change management processes across a truly global organisation would...
Salary: £28000 - £30000 per annum + Benefits
Posted: 3 days ago

Problem Analyst

Winchester, Hampshire -
Connectus
The Problem Analyst will be required to use Problem and Error control to minimise the adverse impact of IT incidents on the business, including root cause analysis both proactively and as part of Major Incident Reviews, managing a Known Error database and liaising with Change Management to implement permanent solutions...
Rate: £14.75 per hour
Posted: Yesterday

Assistant Service Manger

City, London -
Interactive Investor
Develop and progress an IT Service Management implementation roadmap 2. Implementation and on-going ownership of IT Service Management tool Ownership of all IT Service Management functions: 3... Provide Management Information and KPI’s for IT Service Management as required... Maintain professional certifications (ITIL) Technical experience required. IT Service Management...
Salary: Up to £50,000 per annum DOE
Posted: 10 days ago

Data Centre Incident Management specialist /IT Services

Birmingham, West Midlands (County) -
Global Technology Solutions Ltd
Data Centre Technical Incident management specialist. An exciting opportunity has arisen for a Data Centre Technical Incident Management specialist to join well established blue chip organisation based at their offices in Birmingham... As a Data Centre Technical Incident Management specialist you will have the following Skills, Knowledge & Experience: * Experience of...
Salary: £60000 - £70000 per annum + car allow+ben
Posted: 6 days ago

Escalation Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: Yesterday

Service Support Analyst - Desktop / Applications / ITIL

Sheffield, South Yorkshire -
4it Recruitment Ltd
The successful Service Support Analyst will come from a strong desktop and application support experience, and will have experience of working in an ITIL environment... The Service Support Analyst will work closely with the Problem and Incident Management teams to resolve and present reoccurrence of issues... Broad understanding of information...
Salary: £Excellent salary on application
Posted: 2 days ago