Jobs 1 to 15 of 172

Service Support Analyst - Incident Management

Luton -
Interquest - IQ Tech
We need an experienced Service Support Analyst focused on Incident Management for a permanent role in Luton. You'll be required to ensure compliance with all IT Service Control Processes, encompassing Incident, Problem and Change Management in order to minimise the impact of major incidents and improve service quality to...
Salary: £35000 - £40000 per annum
Posted: Yesterday

Incident Manager

City, London -
Eligo Recruitment Ltd
ITIL qualification... You will facilitate early return of service including workarounds, manage Incident Communications externally and internally to ensure users are kept up to date with relevant information of their incident, act as point of escalation for High Priority or Major Incidents, responsible for ensuring all incidents contain current and...
Salary: £48000 - £55000 per annum + Full Benefits
Posted: Yesterday

Incident Analyst/Manager - ITIL v3

Cardiff, South Glamorgan -
HAYS INFORMATION TECHNOLOGY
ITIL SERVICE MANAGEMENT INCIDENT SUPPORT. The individual will work closely with the Service Management Team, technical teams and technical leads to manage all incidents and problems that occur following the take on of service management activities by BIS. Conduct improvement initiatives to ensure that Incident management develops in line with...
Rate: £275.00 - £300.00 per day
Posted: 5 days ago

IT Service Desk Analyst

Basingstoke, Hampshire -
HAYS INFORMATION TECHNOLOGY
Key responsibilities include: * To act as a single point of contact for all IT issues and requests via telephone, email, InfoPath and walk-in. * Escalation to the IT Support Supervisor any tickets that are close to their SLA or are not able to be resolved. * To ensure that all calls...
Salary: £20000.00 - £24000.00 per annum + benefits
Posted: 19 hours ago

Major Incident Manager

Birmingham, West Midlands (County) -
SCC
Specialist Computer Centres - SCC, is Europe‚Äôs largest independently owned IT services group. We have been established for over 38 years, have over 5,000 employees within Europe and a turnover in excess of £2.75 billion. We deliver innovative, business critical and cost reducing IT solutions to both private...
Salary: Excellent salary plus Car
Posted: 20 days ago

EMEA ITIL SERVICE ANALYST

Croydon, Surrey -
Experis Ltd
EMEA ITIL Service Analyst... Awareness workshops and training staff on ITIL best practice... Data consistency and ticket hygiene checking within the IT Service Management tool and Service-Now... Technical Skills of EMEA ITIL Service Analyst. : MUST BE ITIL Certified... Service-Now (strongly preferred) Proficient in Microsoft Office... Leadership skills of...
Rate: £350.00 - £375.00 per day
Posted: 6 days ago

Team Manager (Support) up to £35k (DOE) Central London

City, London -
IT Lab
Pension, healthcare, child care vouchers (a whole array of benefits) 40 hours a week during standard business hours (Monday - Friday, 7am - 7pm) Duties and Responsibilities : Line manage the Service Desk, planning and delegating workload and performing reviews and appraisals. Work closely with the IT Lab Service Delivery Management Team... Work...
Salary: From £30,000 to £35,000 per annum Healthcare, Pension, Childcare Vouch
Posted: 9 days ago

Help Desk Manager

Plymouth -
Computer Futures
Help Desk, Helpdesk, Service Desk, IT Desk, IT Support, Service Management, ITIL, Desktop, Desktops, Desktop Management, Technical Support... Help Desk, Help Desk, Service Desk, Service Management, ITIL , Desktop, Desktops, Desktop Management, Technical Support, 1st Line Support, 2nd Line Support, Microsoft, Mac, Change Management, Problem Management, Service Performance, Service Monitoring, New...
Salary: £40000 - £45000 per annum + competitive
Posted: 2 days ago

Help Desk Manager

Cornwall -
Computer Futures
Help Desk, Helpdesk, Service Desk, IT Desk, IT Support, Service Management, ITIL, Desktop, Desktops, Desktop Management, Technical Support... Help Desk, Help Desk, Service Desk, Service Management, ITIL , Desktop, Desktops, Desktop Management, Technical Support, 1st Line Support, 2nd Line Support, Microsoft, Mac, Change Management, Problem Management, Service Performance, Service Monitoring, New...
Salary: £40000 - £45000 per annum + competitive
Posted: 2 days ago

IT Helpdesk Manager

Bolton, Lancashire -
Rullion IT Plus
In order to be considered for this role, you will come from a similar role with proven major incident and problem management experience. You will also have an in depth understanding of service management tools and well as proven team leadership experience. Additionally you will have a good understanding of...
Salary: £35000 per annum
Posted: 21 hours ago

Head of Customer Service

Warrington, Cheshire -
NES IT
You will have a strong Infrastructure/Data Centre background... Service Management, Incident Management, Problem Management, Change Management, ITIL... Head of Service Delivery will be responsible for all aspects of Service Management, Incident Management, Problem Management, Change Management and IT Service Desks... Candidates must be eligible to go through SC level...
Salary: Competitive
Posted: 3 days ago

Incident Manager - ITIL - London - £55-63k, bonus, etc.

London -
First Point
Incident Manager, with excellent Incident Management experience with an ITIL qualification based in Central London... This will include defining and managing all service delivery orientated service KPI's including SLA's & OLA's, assisting with incident management issues, incident communications and manage root cause analysis (RCA), all within an ITIL...
Salary: £55000 - £63000 per annum + 5k car, bonus, pension, etc
Posted: 20 days ago

Customer Services Manager

Plymouth -
Computer Futures
Help Desk, Helpdesk, Service Desk, IT Desk, IT Support, Service Management, ITIL, Desktop, Desktops, Desktop Management, Technical Support... Help Desk, Help Desk, Service Desk, Service Management, ITIL , Desktop, Desktops, Desktop Management, Technical Support, 1st Line Support, 2nd Line Support, Microsoft, Mac, Change Management, Problem Management, Service Performance, Service Monitoring, New...
Salary: £40000 - £45000 per annum + competitive
Posted: 2 days ago

Customer Services Manager

Cornwall -
Computer Futures
Help Desk, Helpdesk, Service Desk, IT Desk, IT Support, Service Management, ITIL, Desktop, Desktops, Desktop Management, Technical Support... Help Desk, Help Desk, Service Desk, Service Management, ITIL , Desktop, Desktops, Desktop Management, Technical Support, 1st Line Support, 2nd Line Support, Microsoft, Mac, Change Management, Problem Management, Service Performance, Service Monitoring, New...
Salary: £40000 - £45000 per annum + competitive
Posted: 2 days ago

Service Desk Analyst

Harrogate -
Technical Prospects
Our client has an exciting graduate opportunity to join their Service Desk and progress into a Support Analyst and Consultancy role on their two year graduate training scheme. Our client is based in Harrogate and is looking for recent graduates to join their scheme. The successful candidate will join the...
Salary: £17,000 - £20,000 Basic Salary
Posted: 23 days ago