Jobs 1 to 15 of 175

Service Monitoring Analyst

You will work closely with Problem Management and Incident Management to proactively contribute towards Continuous Service Improvement (CSI) initiatives... This role is at the forefront of the Service Management team; you will work to establish close links with areas of the business and strive to improve services offered by the...
Nottingham -
Experian
Salary: Pension, bonus scheme
Posted: 18 days ago

Incident Manager

The successful Incident Manager will be required to have detailed understanding and experience in the following: - Experience of delivering high level of support - Experience of managing stakeholders - Hands on incident management - Knowledge of ITIL processes The successful Incident Manager would benefit from the following skills and experience. - ITIL - Previously worked...
Leeds, West Yorkshire -
The Bridge Ltd
Salary: £42,000 per annum
Posted: 4 days ago

Incident Manager

You will be a highly skilled and experienced Incident Manager (preferably with an ITIL qualification), you will provide quality incident support; managing and controlling all incidents until conclusion ensuring restoration of a normal operating service within defined Service Level Agreements... You will facilitate early return of service including workarounds, manage...
City of London -
Eligo Recruitment
Salary: £45000 - £55000 per annum + Full Benefits
Posted: Yesterday

Service Desk Analyst

Service Desk Engineer Windows Office Active Directory 1st Line Support... To log Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale... To identify priority calls and...
Weybridge, Surrey -
Capita Resourcing - IT Resourcing
Rate: £120 - £145 per day
Posted: 2 days ago

Service Desk Manager

The successful Service Desk Manager will be required to have detailed understanding and experience in the following: - Experience of delivering high level of support - Experience of managing stakeholders - Hands on incident management - Knowledge of ITIL processes The successful Service Desk Manager would benefit from the following skills and experience. - ITIL -...
Leeds, West Yorkshire -
The Bridge Ltd
Salary: £42,000 per annum
Posted: 4 days ago

Service Desk Analysts

We are looking for the following skill-set; *Working knowledge of Microsoft products including Excel and PowerPoint. *Knowledge of Linux based systems and CLI desirable. *Previous experience in managing and monitoring a network system using an SNMP based product. *ITIL Foundation level (Nice to have) *Previous experience working as a...
Newcastle Upon Tyne, Tyne and Wear -
Calibre Search Ltd
Salary: £18000 - £22000 per annum
Posted: 4 days ago

1st Line Support Analyst

Service Desk Analyst - London (City) - Permanent - £30k-£40k. Service Desk Analyst required to join an investment bank in the City of London. You will be responsible for providing 1st support to users in London via phone, email and face to face. It is a fast paced and dynamic environment therefore...
City of London -
Development and Infrastructure
Salary: £30k - 40k per year
Posted: 22 days ago

Service Desk Analyst

There will be shift work required for this role - both night and day working - so you will need to be flexible** Your duties will include: * Using the incident management system to log issues... As the Service Desk Analyst, you will have the following: * Working knowledge of Microsoft products, including Excel /...
Newcastle Upon Tyne, Tyne and Wear -
Connectus
Salary: £18000 - £22000 per annum
Posted: 4 days ago

Major incident manager

Suitable candidates will have: - A minimum of 3 years experience in Major Incident Management... - Apply standard incident Management techniques to ensure disruptions to service stability and outage times are kept to a minimum. - Driving Service management best-practice and ITIL process standardization. - Maintain measurements and KPI reporting for global service...
Maidenhead, Berkshire -
Nigel Frank International Ltd
Salary: £45000 - £55000 per annum + Benefits
Posted: 2 days ago

Major Incident Manager

Own the end-to-end Problem and Incident Management... Conduct reviews of the Problem and Incident Management processes... Understanding and experience of ITIL, particularly Incident, Request and Problem Management... Knowledge of continuous improvement methodology (Six Sigma, Lean, etc.) Previous experience of VMware Service Manager 9 workflow module... Experience in Project...
Manchester -
iKonnect Global Solutions
Salary: £32000 - £38000 per annum + Benefits
Posted: 2 days ago

Head of Operations and Support

Line Manager: Director of IT Services... The Department of IT Services has recently restructured its operation to align to a lifecycle-based approach to service delivery comprising Service Planning & Governance, Service Design & Delivery, and Service Operation & Support. It is adopting a service culture based on ITIL best practice and has...
Bath, Avon -
Bath Spa University
Salary: From £47,801 to £50,702 per annum (Grade 9S)
Posted: 7 days ago

IT Service Manager / Incident Manager Leeds Up to £42,000 base

The IT Service Manager is responsible for delivering high-quality service support and will work across a number of IT Service processes including Incident Management, Problem Management, Change Management and Service Desk Management. Key Skills: Extensive background in IT Service Management. Recent experience of Incident Management and at least one...
Leeds, West Yorkshire -
Spencer Rose
Salary: From £35,000 to £42,000 per annum + 10% bonus
Posted: 3 days ago

1st Line IT Helpdesk

1. st. line Helpdesk support. Microsoft XP, Windows 7, Office 2007/2011/Outlook. £18-21000, Hemel Hempstead. Brilliant opportunity to develop your IT career as an IT helpdesk analyst for this successful and long-established company in Hemel Hempstead. The company will support you with training to help you develop...
Hemel Hempstead, Hertfordshire -
Green Thompson Consulting
Salary: From £18,000 to £21,000 per annum
Posted: 6 hours ago

1st Line Servicedesk Support

As a 1st Line servicedesk analyst the role will include: Respond to service or incident requests for technical assistance in person, via phone or electronically providing 1st line support or passing to other members of IT in line with Service/Incident Management policies, processes & procedures. All requests/incidents should be...
Colne, Lancashire -
Send
Rate: From £16,000 to £16,000 per annum
Posted: 4 days ago

Service Desk Analyst

About the role: *You will use the incident management system log issues accurately, deal with issue escalations and progress issues to closure. *Deal with telephone support calls, presenting a professional and helpful service to the customer and dealing with the call through the incident management system. *Managing customer emails, assist...
Newcastle Upon Tyne, Tyne and Wear -
Harvey Nash plc
Salary: £18000 - £22000 per annum
Posted: 4 days ago