Jobs 1 to 15 of 182

Event Management Analyst

Peterborough, Cambridgeshire -
Kelway Ltd
Alert logging - SLA management - Troubleshooting and diagnosis of a variety of technologies - Provide remote support- 24x7x365 on a rota: 4 Shifts - Nights - 20:00pm to 08:00am, 4 days off, 4 Shifts - Days - 08:00am to 20:00pm,4 days off. - Escalate potential service issues with Team Leader/Event management...
Salary: Up to £25,000 per annum
Posted: Yesterday

Incident Management Analyst - Birmingham

Birmingham, West Midlands (County) -
Millshill Recruitment Ltd
Incident Management, ITIL, Managed Services, Service Desk... As Incident Management Analyst you will have a background in IT Services be able to cope with the pressures and pace of an IT services environment. The Incident Management Analyst will have outstanding interpersonal and communication skills and e... ITIL Foundation would be...
Salary: From £30,000 to £30,000 per annum + Bens
Posted: Yesterday

Incident and Problem Management Team Lead

Luton, Bedfordshire -
Easyjet
This is generation easyJet, and we're looking for an experienced Incident & Problem Management Team Lead to join us and be accountable for improving and managing all aspects of the Major Incident & Problem Management function... In this varied, complex and challenging role, we're looking for an Incident & Problem Management...
Posted: 21 days ago

Incident Management Team Lead - Birmingham

Birmingham, West Midlands (County) -
Millshill Recruitment Ltd
Incident Management, ITIL, Managed Services, Service Desk... Off the back of that growth they are looking to build their Managed Services team and have an immediate requirement for a Incident Management Team Lead. As Incident Management Team Lead you will have a background in IT Services be able to cope...
Salary: From £35,000 to £35,000 per annum + Bens
Posted: Yesterday

Incident Manager

Birmingham, West Midlands (County) -
SCC
Our Customer Response Centre provides first, second and third line support to our clients and, under ITIL governance, comprehensive Incident and Problem Management services. We now have an exciting opportunity for an Incident Manager to join our established and expanding Incident Management team in Birmingham... Skills, Knowledge and Experience: * Incident...
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago

IT Service Desk Analyst

Watford, Hertfordshire -
BrightHouse
Responsible for proactively monitoring the Service Desk queues identifying any SLA failures and notifying the IT Service Delivery Manager... Maintain procedures where necessary with instruction from the IT Service Delivery Manager. To support the IT Service Delivery Manager by assisting in any additional duties. To adhere to all policies and...
Salary: Competitive
Posted: 14 days ago

Service Desk Manager - Urgent - ITIL, Incident Management

Salford, Lancashire -
Oscar Associates (UK) Ltd
Service Desk Manager - Urgent - Windows, Server, Incident Management, Process, ITIL - Salford, Eccles, Pendlebury, Stretford, Prestwich, Manchester - £40,000 - £45,000 + Benefits. I am looking for a Windows, Server, Incident Management, Process, ITIL Service Desk Manager to join a market leading multi-site commercial organisation. The main responsibilities of the Windows,...
Salary: £40000 - £45000 per annum + Benefits
Posted: Yesterday

Incident Manager

Stockport, Cheshire -
Net Recruit.co.uk Ltd
Ownership for support SLA performance across the company... - Escalate continued poor SLA performance to Head of Service Management... - Escalate lack of progress to Head of Service Management... - ITIL Foundation minimum, ITIL Practitioner or equivalent is preferable... - Significant and proven working knowledge of Incident management... - Computer literacy - particularly Word, Excel, Outlook,...
Salary: £35,000 to £45,000 (subject to experience)
Posted: 22 days ago

ICT Service Delivery Team Leader - Service Desk - ITIL - Council - SLA

Bristol, Somerset -
Executive Resource Group Ltd
I am currently recruiting for a ICT Service Delivery Team Leader on behalf of a council based in the South West. As a Service Delivery Team Leader, you will be responsible for managing the ICT Service Desk Team. The IT Service Delivery Team Leader leads the delivery of IT operational...
Posted: Yesterday

Service Desk Manager - Permanent - Leeds

Leeds, West Yorkshire -
Lorien Resourcing
Following ITIL framework / other principles, and a professional level of call detail and incident management on incidents / requests logged... * Experience of configuring and networking Microsoft Windows based. computer systems, ideally Windows 7 Professional. * Experience of building/upgrading Intel-based PC systems... * Exposure to Microsoft Windows Server environments. * Experience supporting Microsoft...
Salary: £30000 - £35000 per annum
Posted: 4 hours ago

IT Service Manager / ITIL / Change management / Manchester 46K

Manchester, Lancashire -
Circle Recruitment
IT Service Manager with experience of ITIL and in a service management in an IT and business change environment is required by a leading company based in Manchester. Ideally you have experience of managing external customers, third party suppliers, worked on service improvement projects and managed projects in change, incident...
Salary: £40000 - £46000 per annum + Benefits
Posted: 6 days ago

Service Desk engineer - 1st line support - Help Desk - ITIL

Croydon, Surrey -
FT Select
To log Change and Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale. To identify priority calls and highlight potential problems to make sure that we...
Salary: From £22,000 to £25,000 per annum plus benefits
Posted: 2 days ago

Incident Manager

Milton Keynes, Buckinghamshire -
LA International
Escalation if service restoration likely to exceed agreed SLA targets... Essential: SC Clearance or willing to undertake clearance. ITIL v3 foundation Level (Minimum). Demonstrable experience of managing Major Incidents affecting critical IT systems and services in a managed services Major Incident Management function... Matrix Management of resolving teams, third parties...
Rate: £150 - £250 per day
Posted: 11 hours ago

French Speaking Service Desk Analyst

High Wycombe, Buckinghamshire -
Allied Worldwide
GLOBAL IT SERVICE DESK ANALYST ** - IT SERVICE PROVIDER - High Wycombe. The Role: We are currently recruiting for French Speaking Service Desk Analysts to deliver service excellence by providing first line support and customer service to a large worldwide user community. You will be required to work on a shift basis...
Salary: Unspecified
Posted: 7 hours ago

Incident and Problem Manager

Luton, Bedfordshire -
Easyjet
The role comes with its fair share of challenges, so we're looking for an Incident & Problem Manager with: In-depth experience of managing major incidents and crises, with good knowledge of service-management frameworks and processes. An excellent understanding of ITIL processes across multi-platform technologies, supported by at...
Posted: 22 days ago