Jobs 1 to 15 of 188

Service Desk Analyst / Customer Support

Leeds, West Yorkshire -
ASDA
The service desk analyst role is to provide first level support through taking calls and raising incidents or service requests using the incident management and request fulfilment process, in line with Service Desk objectives... - Escalate issues outside of your team and to any third party in a professional and timely...
Salary: Market Salary
Posted: 18 days ago

Service Desk Administrator

London -
Intapeople
Candidate Key Words: Administration, Service Desk, helpdesk, Active Directory, Methodical, PA, Customer Service, organisational skills, working under pressure and ITIL awareness... You will be responsible for providing administrative support to the service desk team ensuring emails and calls are logged ith the ticket management system as well as providing simple...
Salary: £16000 - £18000 per annum
Posted: 5 days ago

Service Desk Analyst

Weybridge, Surrey -
Capita Resourcing - IT Resourcing
Service Desk Engineer Helpdesk 1st Line Support Windows Active Directory... To log Change and Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale. To identify priority...
Salary: £20000 - £22000 per annum
Posted: 6 days ago

Night Shift Service Desk Analyst

Weybridge, Surrey -
Capita Resourcing - IT Resourcing
Night Shift Service Desk Engineer Windows Office Active Directory 1st Line Support... To log Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale... To identify priority...
Salary: £22000 - £26000 per annum
Posted: Yesterday

Service Desk Analyst

Runcorn, Cheshire -
Ricoh
Receipt, response, fix and referral of ITS service calls within agreed SLA’s... Classification and prioritisation of calls in-line with Incident Management processes... Escalation of calls within Incident Management guidelines, providing status feedback to customers and team/management at regular intervals... - VPN to backup servers to make sure backups...
Salary: £25k plus benefits
Posted: 27 days ago

Major Incident Manager

Birmingham, West Midlands (County) -
SCC
Specialist Computer Centres - SCC, is Europe’s largest independently owned IT services group. We have been established for over 38 years, have over 5,000 employees within Europe and a turnover in excess of £2.75 billion. We deliver innovative, business critical and cost reducing IT solutions to both private...
Salary: Excellent salary plus Car
Posted: 21 days ago

Service Delivery Manager

Stockport, Cheshire -
Rullion IT Plus
Are you a Windows, Server, Exchange, Active Directory, SAN, VMware, ITIL Service Delivery Manager looking for an exciting opportunity with a leading solutions company in Stockport?... The suitable Windows, Server, Exchange, Active Directory, SAN, VMware, ITIL Service Delivery Manager must have experience in the following areas: - Extensive experience working in...
Salary: £45000 per annum
Posted: Yesterday

Incident Analyst

Newcastle Upon Tyne, Tyne and Wear -
TEKsystems
My client is seeking a technical analyst to join the incident management team at an Enterprise level company. The successful consultant will have 1 year+ experience of 1st line technical helpdesk. ITIL experience or even an ITIL qualification would be desirable but not essential. Experience of troubleshooting technical faults is...
Salary: £10 - £11 per annum
Posted: 6 days ago

Incident and Recovery Manager

Edinburgh, Midlothian -
Lorien Resourcing
Incident and Recovery Manager. Edinburgh. 6 months. Our banking client are looking for a candidate to join their Incident and recovery team in Edinburgh city centre. The chosen candidate will have the following skills and experience: * Banking experience. * Incident Management lifecycle experience and knowledge. * Recovery management experience. * ITIL principles knowledge.
Posted: Yesterday

Data Support Engineer

Gosport -
Capita - ITIN
Capita is the UK's leading provider of business process management and integrated professional support service solutions... Assist support teams with relevant incident management activities where applicable... A good knowledge of Microsoft Windows platforms. A good understanding of WSUS and McAfee deployment and updating. A good understanding of networking in...
Salary: £25000 per annum
Posted: 27 days ago

Major Incident Manager - ITIL, SLA, Service Desk

Birmingham, West Midlands (County) -
Oscar Associates (UK) Ltd
Major Incident Manager - Urgent - Incident, Management, ITIL, SLA, Service Desk - Solihull, Redditch, Coventry, Walsall, Wolverhampton, Birmingham, West Midlands - £40,000 - £45,000 + Benefits. I have a fantastic opportunity for a Incident, Management, ITIL, SLA, Service Desk, Major Incident Manager. The main responsibilities for the Incident, Management, ITIL, SLA, Service Desk,...
Salary: £40000 - £45000 per annum + Benefits
Posted: Yesterday

Service Management

Newcastle Upon Tyne, Tyne and Wear -
Accenture
Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... Experience of call-logging tools (eg Remedy, ITSM, ServiceNow) Experience of report automation/tools (for example Report...
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 26 days ago

IT Change Analyst / Manager

Bradford -
Fruition IT
As the IT Change Analyst / Manager will be responsible for supporting the change team with all operational change management in line with ITIL best practice... You will have a background working in a busy change management environment and have responsibilities for defect and incident management, defect triage implementing resolutions and...
Posted: 13 days ago

Problem and Change Manager - 12months FTC - £55-60,000

Leeds -
Fruition IT
IT SERVICE MANAGEMENT - PROBLEM AND CHANGE MANAGER -12 Months FTC £55,60,000... The ideal candidate must have a solid ITIL background... Minimum a 1 year of Change/Incident/Problem Management or Project Management experience. Minimum ITIL foundation accreditation... *PROBLEM MANANGEMENT* - *INCIDENT MANAGEMENT* - *CHANGE MANAGEMENT* *CONTRACT - LEEDS - 12 MONTHS FIXED...
Rate: £55000 - £60000 per annum + Full Permanent Benefits
Posted: 5 days ago

Service Desk Analyst/1st Line Support

Ripon, North Yorkshire -
Global Technology Solutions Ltd
An exciting opportunity has arisen for an experienced Service Desk Analyst to join a fantastic company based in Ripon, North Yorkshire. *4 month contract which is more than likely to be extended and possible permanent opportunites at the end of contract). Knowledge requirements for a Service Desk Analyst/1st Line...
Rate: £11.00 - £12.00 per hour
Posted: Yesterday