Jobs 1 to 15 of 153

Service Desk Analyst - Helpdesk - Customer Service Skills

High Wycombe, Buckinghamshire -
Involved Solutions Ltd
Provision of effective Incident Management working closely with IT Operations teams to undertake effective Problem Management... Knowledge of ITIL processes - particularly incident and problem management, and request fulfilment... 1st line / First line / Helpdesk / Help Desk / 1/2 line / Service Desk / Analyst / Support / Technician / Engineer / Contract / Windows XP / Windows 7 / Active...
Rate: NEG
Posted: 2 days ago

1st Line Service Desk Support

Chippenham, Wiltshire -
Intapeople
Service desk/ help desk experience, customer service skills, incident management, escalation management, ITIL... As part of the Service Delivery team, you will be responsible for providing high quality customer service support on live products; handling the incident management, showing excellent knowledge on those products and communicating that effectively... Awareness of...
Salary: £18000 to £20000 per annum
Posted: 6 days ago

Service Desk Manager - £40,000

London -
Square One Resources
My client, are currently looking to hire a Service Desk Manager who will be responsible for Customer Service, Incident Management, Service Level Management and Service Desk development. The key responsibilities of the role will be: Support the ICT Service Desk Manager in monitoring the performance of the Service Desk against...
Posted: Yesterday

Head of Customer Services

Birmingham, West Midlands (County) -
NES Global Talent
Service Management, Incident Management, Problem Management, Change Management, ITIL... A solid background within Service Delivery (Customer Services) in an IT Client Management/IT Service Delivery role... Candidates must be eligible to go through SC level Security Clearance. About NES Global Talent: Established in 1978, NES Global Talent provides a complete...
Salary: £50000 to £60000 per annum
Posted: Yesterday

Application Support Analyst

Glasgow -
DP Connect
APPLICATION SUPPORT ANALYST, ITIL, COTS, 2ND AND 3RD LINE, INCIDENT MANAGEMENT... Good understanding of core IT principles and infrastructure; Excellent analysis and problem solving skills; An ability to investigate at the application platform level and trace/review code to identify potential issues; Working in an application support team providing 3rd...
Salary: £30000 - £35000 per annum + Childcare Vouchers,Private Healthcare
Posted: 6 days ago

Service Analyst/Technical Support

Manchester -
Vital Solutions
Proficient in Desktop Software, (MS Office) - Use of email (MS Outlook) - Awareness of Service Management disciplines (e.g. configuration, change, problem, operations, capacity, availability, performance etc.) - Familiar with Windows NT, CICs. - ITIL Foundation... - When requested to by Help Desk leadership, action customer requests in accordance with SLA’s... - Recognise and...
Rate: £0 - £120 per day
Posted: 14 days ago

Datacentre Tech Incident Manager - Client Facing - Birmingham

Birmingham, West Midlands (County) -
Circle Recruitment
Keywords: Datacentre / Incident Management / Client Facing / Documentation / Processes / Coordinate resources / Stakeholders / Technical Plans / Windows / Networking / Datacentre / Storage / Server / Virtualisation. Datacentre Tech Incident Manager with excellent service delivery and customer facing skills is required by my client based in Birmingham... You should have a strong technical background within a windows environment...
Salary: £60000 - £65000 per annum + Car Allowance & Benefits
Posted: 3 days ago

Infrasructure Manager - Datacentre Incident Management Lead

Birmingham -
Computer Futures
You will be responsible for the planning and delivery of Incident Management processes by creating top-line technical planning and documentation of Critical Incidents, P1 and P2 queries, thus creating an "Incident Management Playbook" for all to adhere to. The role is a complex one and requires someone with excellent...
Salary: £60000 - £69000 per annum + Negotiable - DOE
Posted: 10 days ago

IT Service Desk Analyst

London -
Recruitment Genius
Perform daily CMDB verification... The primary Service Desk Analyst role is that of providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives... - Have a broad understanding of Service Management principles...
Salary: £18000 - £25000 per annum
Posted: 3 days ago

Critical Incident Team Manager

Milton Keynes -
Interquest - IQ ESM
Also you'll provide senior leadership and facilitation to the critical incident management process across delivery towers, leadership and the Client, driving a team of CIMs that works closely with individual account(s) and has knowledge of the customer context. Acts as escalation to drive to resolution complex problems and...
Rate: £20 - £28 per hour
Posted: 3 days ago

Critical Incident Team Manager - 6 months

Buckinghamshire -
Interquest - IQ ESM
Also you'll provide senior leadership and facilitation to the critical incident management process across delivery towers, leadership and the Client, driving a team of CIMs that works closely with individual account(s) and has knowledge of the customer context. Acts as escalation to drive to resolution complex problems and...
Rate: £25 - £28 per day
Posted: 12 hours ago

Incident Manager

Luton -
Hudson - London
The Incident Manager will be responsible for ensuring the provision of excellent IT services to the business customers, managing all service management activities to ensure that all services in their area of responsibility are delivered and maintained in accordance with Service Level Agreements and business critical requirements. You will lead...
Salary: £45000 - £50000 per annum + Bens
Posted: 2 days ago

4x Desktop Engineers - Windows or Linux - £35,000

Bath -
Computer Futures
4x Desktop Engineers with Windows or Linux experience are required for an award winning SME organisation based in Bath... Incident management. Supplier management... Contribute to knowledge base and knowledge management processes... Working in an ITIL environment... Windows Desktop (XP/Win7) Linux or UNIX. Microsoft Office Products (2003-2010) End user...
Salary: £25000 - £35000 per annum + competitive
Posted: 7 days ago

Data Centre Incident Management Specialist /IT Services

Birmingham, West Midlands (County) -
Global Technology Solutions Ltd
Data Centre Technical Incident management specialist. An exciting opportunity has arisen for a Data Centre Technical Incident Management specialist to join this well established blue chip organisation based at their offices in Birmingham... As a Data Centre Technical Incident Management specialist you will have the following Skills, Knowledge & Experience: * Experience...
Salary: £60000 - £70000 per annum + car allow + benefits
Posted: 2 days ago

Service Support Analyst - UNIX / Linux / Apache / SQL / Applications

Leeds, West Yorkshire -
4it Recruitment Ltd
The successful Service Support Analyst will come from a strong application support background, and will have experience of working in an ITIL environment... The Service Support Analyst will work closely with the Problem and Incident Management teams to resolve and present reoccurrence of issues... Broad understanding of information systems and...
Salary: £Excellent + Benefits
Posted: 14 hours ago