Jobs 1 to 15 of 146

Service Desk Analyst

The Ins and Outs: - Answer calls made to the service desk and raise corresponding support tickets within the call logging system. - Prioritise incidents, assign impact and urgency. - Respond and resolve incidents within SLA. - Management of open calls and queues to resolve as many calls as possible within SLA. - Escalate service...
Leeds, West Yorkshire -
ASDA
Salary: Market Salary + Benefits
Posted: 19 days ago

Incident Manager

Candidate Key words - Incident, Problem, Change, Manager, Helpdesk, Windows, Service desk, Analyst, 1st line, 2nd line, Engineer, Customer, Support... - Servicing of an Incident Management dashboard in line with SLA's. - Hitting Incident Management KPIs... - 1 years' experience of working on a busy helpdesk or within an Incident Management role... - ITIL (...
Bridgend, Mid Glamorgan -
IntaPeople
Salary: £20000 - £25000 per annum
Posted: 5 days ago

Service Desk Analyst

Support will be carried out in accordance with the customer’s Service Level Agreement as well as the departmental guidelines and policies in the most efficient way... The post holder is responsible for conducting the Incident Management, Request Fulfilment and Configuration Management processes to mandated policy and procedures... ITIL... ACTIVE...
Manchester, Lancashire -
Sopra Steria Recruitment
Rate: From £12 to £15 per hour
Posted: 5 days ago

Overnight Shift Manager

Night Shift Technical Services Manager required to work within a large IT company to provide line management to a support services team, ensuring all incidents are dealt with and owning an continually improving all platforms... Experience of incident management, SCOM, SCCM 2012, Microsoft Server Operating Systems/Active Directory and Windows...
Edinburgh, Midlothian -
Lorien Resourcing
Salary: Competitive salary package
Posted: 6 days ago

1st/2nd Line Engineer

Specification. As a 1st/2nd line engineer you will provide first class customer service and excellent levels of IT troubleshooting skills. Responsibilities: *Provide all IT incident management services, efficiently and effectively. *Thoroughly and knowledgeably troubleshoot, and resolve, all incidents with a good sense or urgency. *Accurately record all calls to...
Poole, Dorset -
Networkers
Salary: £25000.0 - £29000.0 per annum
Posted: 6 days ago

Problem/Incident Analyst

The role holder will be responsible for the management of IT Incidents and Problems, working to clearly defined IT Infrastructure Library (ITIL) processes... Experience of working in an IT Problem Management role... Very good understanding and awareness ITIL processes, with accreditation at least to Foundation level... Experience of using Problem...
Warrington, Cheshire -
Rullion IT Plus
Rate: £150 - £170 per day
Posted: 4 days ago

Service Delivery Manager

But most of all we're passionate about what we do.We're looking for an experienced IT service professional to bring together a coherent Service Delivery Management strategy and using industry best practice tool set define implement both internal & external IT service levels agreements in support of the IT...
Malmesbury, Wiltshire -
Dyson
Posted: 4 days ago

Service Desk Analyst - £30K to £32K - London

Fantastic opportunity for a Service Desk Analyst strong in support of Desk-side users and through Remote Access on Windows 7, Office 2010/2013, AD, Basic Networking (VOIP and Telephony), Citrix and VDI (Vmware) to join my leading Property business advisory service based in London... -Incident management experience... -Excellent knowledge...
London -
Harvey Nash plc
Salary: £32000 - £34000 per annum + + Package
Posted: 4 days ago

Service Desk Analyst x 2

Ensure all updates are recorded and uploaded onto the ITSM Toolset in a timely manner... To provide statistics or other data to determine the level of customer service provided... Good knowledge and understanding of incident management protocols and procedures... Management and closure of incident tickets passed through the ITSM Toolset...
Cardiff, South Glamorgan -
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 per hour + shift allowance
Posted: Yesterday

Incident Analyst

Identifying & escalating major Incidents up the IT Services Management chain to... - Measuring and reporting key metrics for the Incident Management process to... through communication tools and coordination of effort with the Service Delivery... - Maintaining the policy and process documentation for Incident Management... - Highlighting trends to Problem Management... Alongside excellent time...
South West London -
MI5
Salary: From £32,893 to £35,560 per annum £32,893 - £35,560
Posted: 22 days ago

Service Desk Analyst, 1ST LINE

They will act as a central point of contact between the customer and provider, handling service requests, incidents, problems, escalations, and providing an interface for other functions such as Change Management and Incident Management... Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed...
Gloucester, Gloucestershire -
Harvey Nash plc
Salary: £17000 - £22000 per annum
Posted: 6 days ago

Technology Services Co-ordinator

Service Desk Administrator. Circa £16 per hour, full time. Cardiff. 2 Month Contract initially. Call Logging System management, Interpersonal and Customer Service skills, raising Purchase Orders and Service Desk skills, Administration. IntaPeople is urgently seeking a Service Co-ordinator to join one of their most prestigious clients based in Cardiff,...
Cardiff, South Glamorgan -
IntaPeople
Rate: £16 per hour
Posted: 4 days ago

Service Desk Analyst

Up to £20,000 pa + company benefits. Permanent. South Wales. Candidate keywords: Service desk experience, customer service skills, Remedy, communication skills, incident management, ITIL. We are urgently seeking a Service Desk Analyst to join an expanding team with a company who take great pride in offering excellent training and progression...
Cardiff, South Glamorgan -
IntaPeople
Salary: £18000 - £20000 per annum
Posted: 5 days ago

Senior NAV Support Analyst - The Shard

Manage support for business critical applications, primarily focussed on NAV activities but also including other business functions - Responsible for Incident Management; ownership of investigation and triage activities, business updates, management of support resources across the Technology team - Responsible for Problem Management; ownership of the investigation into the underlying root cause...
South East London -
MatchesFashion.com
Posted: 7 days ago

Second Line Support Analyst

Key responsibilities include: Ensuring that ticket queues are managed effectively and responded to within service levels; Provision of technical integration support to clients; Providing 1st and 2nd line support to existing customers; Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined...
City of London -
Interquest - IQ Tech
Salary: £38000 - £44000 per annum + pension, healthcare
Posted: 12 days ago