Jobs 1 to 15 of 187

Service Management

Newcastle, Staffordshire -
Accenture
Working as part of the Service Management shared service team you'll support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... As well as a high level of motivation, great communications skills and a keen attention to detail, we'...
Posted: 25 days ago

1st Line Support - Shift pattern

Swindon, Wiltshire -
Clearwater People Solutions
The successful candidate will be supporting external and internal customers by providing event and alert monitoring, ticket management, technical diagnostics, root cause analysis, systems management and configuration, ensuring the company meets or exceeds the contracted service level agreements... Follow agreed procedures and local work instructions (LWI) to enable effective service...
Salary: £20000 - £24000 Per Annum
Posted: 2 days ago

Incident and Problem Co-Ordinator - ITIL

Leeds, West Yorkshire -
4it Recruitment Ltd
The successful Incident and Problem Co-Ordinator will come from a strong proven Incident Management background, with excellent customer management and support skills, and strong understanding of the ITIL Problem Management process and procedures... Strong Incident and Problem Management skills and experience... Strong experience and knowledge of ITIL Problem Management...
Salary: Up to £35,000 per annum plus benefits
Posted: 3 days ago

Incident Management Analyst

Birmingham, West Midlands (County) -
Millshill Recruitment Ltd
Managed Services, Service Desk, Remedy, Service Now, Footprints, ManageEngine. My client are a leading IT Services Company with a very fast growing Managed Services division. Due to growth in this team they are looking for a proven Managed Services Incident Management Analyst... This is a great opportunity to join an...
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago

Incident Manager

North West London -
asos
TheRole: Responsibilities include but are not limited to: - To manage and support all service incidentseither personally or via the Service Desk, through to successful completion anduser satisfaction - Further develop and maintain the incidentmanagement process - To regularly review performance and trends inresponse to incidents of all types and contribution to Continuous...
Posted: 4 days ago

Support Desk Manager/Windows Sutton Coldfield £35-40k

Sutton Coldfield, West Midlands (County) -
Greywood Associates Limited
This is not a hands-on technical role but experience working within a Windows environment is beneficial... * Ensure the efficient provisioning of IT Service Desk and Change Management Processes... * Develop the ITIL processes. * Incident management and resolution... * ITIL Certified... Windows O/S, Active Directory, Group Policy, Exchange, Servers & Networking. * Project &...
Salary: £35000 - £40000 per annum + Benefits
Posted: 2 days ago

Major Incident Manager

Birmingham, West Midlands (County) -
SCC
Specialist Computer Centres - SCC, is Europe‚Äôs largest independently owned IT services group. We have been established for over 38 years, have over 5,000 employees within Europe and a turnover in excess of £2.75 billion. We deliver innovative, business critical and cost reducing IT solutions to both private...
Salary: Excellent salary plus Car
Posted: 8 days ago

Service Desk Team Leader

Warwickshire -
Computer Futures
I am looking for a Service Desk Team Leader for a 3 month contract in Warwickshire. As an experienced supervisor you will lead the team of Service Desk Analysts, with a good understanding of service management processes such as ITIL. Experience of Incident Management processes are essential.
Rate: competitive
Posted: 16 days ago

Support Analyst - ITIL, 1st/2nd Line Support

Leeds, West Yorkshire -
4it Recruitment Ltd
The Support Analyst role will involve the following: - 1 st and 2 nd line support - MsOffice - Monitoring - Incident management - ITIL - Excellent communication skills Advantageous. - Web - E-commerce/ecommerce - Unix (Linux 3 - 12 months initially with possible extensions. Operator, Support Analyst, Support Engineer, Operations,ITIL, Incident management, Help Desk, Service Desk.
Rate: Market Rate
Posted: 4 days ago

Insurance Systems Support Analyst - CDL STRATA

Milton Keynes -
Hays IT - Uk Posting account
Key Responsibilities - Implement and Maintain system configuration in line with the change management process and business requirements... - Implement and maintain clear ITIL based processes for the full service operations lifecycle: including production of regular statistical analyses and service performance reports... - Incident management - Ownership of all incidents with the supplierfrom logging...
Rate: £350 per day
Posted: 26 days ago

Major Incident Manager - ITIL, SLA, Service Desk

Birmingham, West Midlands (County) -
Oscar Associates (UK) Ltd
Major Incident Manager - Urgent - Incident, Management, ITIL, SLA, Service Desk - Solihull, Redditch, Coventry, Walsall, Wolverhampton, Birmingham, West Midlands - £40,000 - £45,000 + Benefits. I have a fantastic opportunity for a Incident, Management, ITIL, SLA, Service Desk, Major Incident Manager. The main responsibilities for the Incident, Management, ITIL, SLA, Service Desk,...
Salary: £40000 - £45000 per annum + Benefits
Posted: Yesterday

Service Management

Newcastle Upon Tyne, Tyne and Wear -
Accenture
Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... Experience of call-logging tools (eg Remedy, ITSM, ServiceNow) Experience of report automation/tools (for example Report...
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 10 days ago

Incident Manager - ITIL - London - £60-70k, bonus, etc.

London -
NFP Group Ltd
Incident Manager, with excellent Incident Management and Project Management experience with an ITIL qualification based in Central London... This will include defining and managing all service delivery orientated service KPIs including SLA & OLA's, assisting with incident/problem management issues, incident communications and manage root cause analysis (RCA), all within...
Salary: £60000 - £70000 per annum + 6k car, bonus, 8% pension, etc
Posted: Yesterday

Head of Service Operations

West London -
Venturi
They are also partners/accredited with the leading vendors including being a Microsoft Gold Partner and VMware Premier Service Provider... - Change Management. - Problem Management. - Incident Management. - ITIL processes... You will be mentoring and guiding a team of talented and diversely skilled individuals... Venturi markets include Development & Design, Business Intelligence, IT &...
Salary: £60000.00 - £75000.00 per annum + 15% bonus & benefits
Posted: 10 days ago

Application Support Analyst - FTSE100 - Perm - Cheshire

Cheshire -
McGregor Boyall
McGregor Boyall is working with a leading FTSE100 organisation who is currently in the process of expanding their commercial IT support team by hiring graduate to experienced application support analysts, engineers and specialists. Their intention for growing the team is to enhance and advance the performance of the company. As...
Salary: £23000.00 - £35000.00 per annum
Posted: 2 days ago