17 Incident Management Jobs in Birmingham

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling … the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »

to join the clients operational resilience team. This team is responsible for coordinating various capabilities within the operational resilience framework, including third-party risk management, business incident management, business continuity planning, and compliance with operational resilience regulations set by the PRA and FCA. Key responsibilities of this … role include: Designing, implementing, and managing the third-party risk management framework for the Bank. Partnering with the business to implement business continuity planning, business incident management, and service resilience. Supporting scenario testing of the operational resilience framework. Tracking vulnerabilities to operational resilience and driving their resolution. … Coordinating the operational resilience framework across all seven capabilities: third-party risk management, business continuity planning, business incident management, service resilience, operational risk, IT disaster recovery, and cybersecurity. Requirements Qualifications/Experience Experience in implementing risk management frameworks. Understanding of operational resilience concepts. Ability to influence more »

support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of Colliers business requirements … and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other … Colliers offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. KEY RESPONSIBILITIES Incident/Request Management · Provide support for all incidents and service requests for all IT systems/services · Providing support in person, over the more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 … gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and more »

A well established bank are seeking a Third Party & Resilience Manager in Birmingham. Responsibilities: Oversee adherence of third-party suppliers and outsource partners to management frameworks. Ensure critical third parties maintain resilience and optimum performance. Assist Head of Supplier Management & Resilience in business continuity and incident management. … Provide regular reports to Head of Supplier Management & Resilience. Experience: Minimum 1 year in financial services , with experience in incident management and/or procurement/third-party management. Proficient in business continuity, incident management, and operational resilience. Familiarity with banking products and SaaS/ more »

Security Manager to join their fast-paced Operations team on a permanent basis. The Lead IT Security Manager is responsible for is the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. Key focus areas … for this role, the ideal candidate will have experience in each of the below; Threat & Vulnerability Management Security Operations Centre - 24/7 Outsourced Web & Content Filtering - ProofPoint, Zscaler, etc. Endpoint Security Infrastructure Security Accountabilities * Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide … value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . * Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). * Manage the application and compliance of security operations procedures, reviewing actual more »

Manager We are recruiting for a Lead IT Security Manager on a permanent basis. The Lead IT Security Manager is responsible for the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. This role is … of threat landscape. Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management . Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new … IT Security Manager: Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . Lead the creation and maintenance of Security Operations policy, standards procedures, and more »

scale IT projects, from conception to delivery. Prior experience as a SuccessFactors Product Manager or similar role in Tier 1 SaaS platforms. Expertise in incident and major incident management, ensuring operational continuity. Strong leadership and budget management skills, with direct line management experience. Proficiency in … stakeholder management, adept at communicating complex concepts and influencing decision-makers. If you're ready to drive success through strategic HRIS management and thrive in a dynamic, collaborative environment, we want to hear from you. Apply now and be part of a journey towards excellence more »

ATT&CK and CIS. * Legal and Regulatory Understanding: Familiarity with laws and regulations related to cybersecurity, such as GDPR, CCPA, or HIPAA. Skills * Personnel Management * In house training of personnel. * Stakeholder engagement * Risk Management * Threat Hunting * Threat Analysis * Use of vulnerability management tools * Malware reverse engineering * Detection … rule engineering * Incident Management * Alert Triage * Crisis management Experience * Extensive working experience in a live SOC environment * Line management experience. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to more »

platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with more »

platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve … these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve … these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

supplier chain security agreements/contracts/questionnaires and manage completion and disengagement. * Lead reviews of governance practices with appropriate and sufficient independence from management activity. * Develop policies, standards, processes, guidelines for ensuring appropriate security standards are in place and are adhered to. * Ensure architectural security principles are applied … reviews and assessments of product security architectures and designs across a diverse range of complex infrastructure, data and application systems. * Ensure timely and robust incident management resolution, including major incident response coordination and management. * Deputise for the Senior IT Security Manager as and when required. Education, Qualifications … more relevant qualification/certification (i.e. CISSP, CISA, CISM Knowledge & Experience * Expert knowledge of security data tools, information security controls, security best practice and management strategies. * Experience of designing control maturity tests and conducting control maturity assessments. * Experience of overseeing and leading remediation of security assessments, technical testing, and more »

on a 3 days on/4 days off and then 4 days on/3 days off pattern. The role involves: Security incident monitoring, investigation and follow up incident management processes (security run books). Tuning security alerting and prevention rulesets. Managing security technologies. Communicating with … clients during an incident (email and phone). Cyber intelligence gathering. Contributing to security bulletins/posts. As a Junior SOC Analyst this is a Hybrid role between home and the office in Central Birmingham. Interested? Send your CV ASAP for a chat more »

on a 3 days on/4 days off and then 4 days on/3 days off pattern. The role involves: Security incident monitoring, investigation and follow up incident management processes (security run books). Tuning security alerting and prevention rulesets. Managing security technologies. Communicating with … clients during an incident (email and phone). Cyber intelligence gathering. Contributing to security bulletins/posts. As a Junior SOC Analyst this is a Hybrid role between home and the office in Central Birmingham. Interested? Send your CV ASAP for a chat more »

address identified vulnerabilities and weaknesses. Develop & establish supplier chain security agreements/contracts/questionnaires and manage completion and disengagement. Ensure timely and robust incident management resolution, including major incident response coordination and management. Stay informed about emerging cybersecurity threats and trends, providing recommendations for proactive risk … CISM, etc.) are a plus. Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools, EDR platforms, SIEMs (Splunk/Azure Sentinel), Powershell etc. Strong analytical and problem-solving skills, with the ability to effectively prioritise and manage more »