empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incidentmanagement process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the … incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends more »
Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues … that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major IncidentManagement processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to be a more »
Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational support of customer … service levels of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with IncidentManagement process per SOW Own the Process governance and adherence – call out and … educate/re-educate on process non- adherence. Functional process owner for the Incident and Major IncidentManagement process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act as more »
Bristol Area, South West, United Kingdom Hybrid / WFH Options
Defence
development of security requirements, architectures, and designs for complex systems. Supporting the definition of cyber security assessment approaches. Execution of a robust security risk management process adhering to defined processes. Supporting accreditation activities with the client and regulating authorities. Conducting security reviews and audits in accordance with defined processes. … Conducting security operations, including Protective Monitoring, IncidentManagement, Incident Response, and Incident Recovery activities. Providing technical assistance to Business Development. Maintaining familiarity with legislation and regulations of relevance. Here's What You'll Need: Experience providing security expertise delivering projects within a complex and dynamic environment. more »
Employment Type: Permanent, Part Time, Work From Home
Job Title: Senior Infrastructure Analyst (Azure SME) Description: Seeking an experienced Senior IT Infrastructure Analyst to join the global team overseeing design, development, and management of IT Infrastructure. Responsibilities include providing technical leadership, collaborating with management, and ensuring smooth operations globally. Responsibilities: * Lead a highly skilled team in … daily operations and research. * Collaborate with management to develop and complete project roadmaps. * Manage problem and incident ownership, ensuring stakeholder communication. * Define system requirements for new technology implementations. * Contribute to automation and continuous improvement of services. * Ensure up-to-date documentation and global infrastructure operational status. * Participate in … change management and Major IncidentManagement processes. * Stay updated on emerging technologies and adhere to BC/DR policies. Knowledge, Skills, and Experience: * Minimum five years in a senior IT position, preferably in a professional partnership. * Essential Azure cloud computing knowledge and experience. * Information security delivery experience. more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Newton Blue
activities identified as priorities for the company. Monitoring the triaging of incidents ensuring contractual Support SLAs are met through prioritisation of team workload and management of resources. Leading the Major IncidentManagement Process in case of Major incident Maintaining and regularly improving the Service Call Management … and have the flexibility to go into the office 2 days per week. Youll have done a similar role before and have great people management skills coupled with good technical ability and a customer-centric mindset. Youll be friendly and confident and have a lead by example approach. You … the need arises to help meet SLAs. What we cant do without? Experience in managing/leading a team of Analysts Demonstrable application support management experience in a similar capacity within the commercial software development industry Experience in providing support for cloud based applications and for software implemented in more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
People Source Consulting
Resolve complex customer billing issues that may involve several cloud technologies (Azure, SQL Azure, AppFabric etc.) and scenarios such as service availability, quality, outage management, subscription management, and correlation of usage and charges. Write high quality case notes so the team can support customers, and customers do not … making follow-ups on the assigned tickets and effectively engage necessary stakeholders who can assist. Quickly identify cases that require escalation. Create and maintain incidentmanagement requests to product group. Key Experience Required: Proven experience in a technical support/billing support role. Demonstrable troubleshooting skills and strong more »
My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global operations team with … The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption more »
implementation of new systems and control processes Experience working in collaboration with third party vendors and external cloud service providers. Understanding of cyber security incident procedures and security incidentmanagement frameworks, processes, and associated response measures Understanding and knowledge of infrastructure; application; and security technologies Please send more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
N-Tier Selection Limited
and implementation of new systems and control processes Working in collaboration with third party vendors incl external cloud service providers Understanding of cyber security incident procedures and security incidentmanagement frameworks, processes, and associated response measures Good knowledge of infrastructure; application; and security technologies Benefits include more »
implementation of new systems and control processes Experience working in collaboration with third party vendors and external cloud service providers. Understanding of cyber security incident procedures and security incidentmanagement frameworks, processes, and associated response measures Understanding and knowledge of infrastructure; application; and security technologies Ideal Experience more »
and availability. Perform systems administration activities to ensure the smooth operation of applications across multiple platforms Coordinate and communicate with impacted stakeholders as per incidentmanagement process. Demonstrate ownership of events and incidents through to restoration Perform daily shift handovers to peers and management across multiple geographies. … well under pressure A keen interest and desire to work within the security arena Ability to communicate effectively at all levels up to senior management This role will need to participate in weekends and holidays on-call support as and when required. more »
maintenance activities, critical systems, and the planning of releases related to production applications. They will also coordinate and communicate with impacted stakeholders as per incidentmanagement process through to restoration. Finally, they will provide mentorship when necessary to upstream teams (both internal and vendors) to reduce escalations and … focus on delivery Extensive troubleshooting and problem-solving skills with respect to application technologies Ability to communicate effectively at all levels up to senior management Plusses: A degree in Systems Engineering, Computer Science or related fields with related experience preferred Experienced and confident in at least one scripting language more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Tal.ai
services running within the cloud-native infrastructure, and independently identifying and resolving a broad range of issues that might arise. Overseeing patching, access, and incident management. Ability to adopt, configure, and maintain third party products taking into account concerns such as security, cost, and functionality. Critically evaluating the delivery more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
TechNET IT Recruitment Ltd
infrastructure processes and Products Monitor and provide support for a wide range of services running within the cloud-native Infrastructure Overseeing Patching, Access and incidentmanagement Ensuring to adhere to standards such as ISO27001 You will need the following skills to be a successful Site Reliability Engineer Previous more »
and availability Perform systems administration activities to ensure the smooth operation of applications across multiple platforms Coordinate and communicate with impacted stakeholders as per incidentmanagement process Demonstrate ownership of events and incidents through to restoration Support critical systems that handle sensitive and proprietary data Create, maintain and more »