4 Incident Management Jobs in Cambridge

Job summary IT Technical Services Specialist with proven experience in Intune, O365, Microsoft Azure administration, and applications lifecycle management is required by Cambridge University Hospitals NHS Foundation Trust (CUH). In this hands-on role, candidates should bring a wealth of experience in managing and supporting applications, M365 projects … Desktop. An understanding of the security and compliance features within the Microsoft ecosystem is particularly valued. Main duties of the job Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix. Working with internal teams … and when needed, providing technical support and assistance for IT project managers, vendors, and end users during the project implementation. Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met. Manage support ticket queues to a high standard following ITSM principles.Resolving application questions more »

Key Responsibilities: Provision, administer, and operate networks, servers, systems, and software, both on-premises and in the cloud. Lead in addressing escalated calls, following incident management and service request fulfilment lifecycles. Contribute to projects and large-scale business-as-usual activities, taking a senior role where appropriate. Requirements more »

Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support … to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills/Qualifications Required more »

our Cambridge objectives. You will also anticipate and manage reputational issues, in addition to playing a corporate affairs leadership role in business continuity/incident management if required. Crucial Skills/Experience: Established track record of delivering impactful, coordinated corporate affairs strategies and plans in support of business … and media environment Experience of leading different internal and external partner relationships. Confident around senior leaders. Comfortable delivering contrary viewpoint when vital Strong issues management capability across corporate affairs subject areas. Good judgment; strong reputational 'radar' High level of integrity, able to handle highly confidential/critical information Track more »