12 of 12 Incident Management Jobs in Glasgow

Senior IT Problem and Major Incident Manager Location: Glasgow or London Salary: Up to £85,000 per annum Employment Type: Full-time About the Role We are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role, you will … manage the full lifecycle of problems, ensuring timely resolution and minimizing impact on the organization. You will also provide Major Incident Management capability within the UK timezone, handling critical situations and ensuring effective communication with stakeholders. Key Responsibilities Own and manage the lifecycle of problems, driving root cause ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management practice. •Prevent recurrence of problems ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing stakeholders … mentoring incident managers, and driving real and measurable change. If you enjoy spotting trends before they become issues, getting to the bottom of recurring problems, and improving how IT teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full ...

support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents … effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting ...

within a small and highly supportive team, where you will be involved in all aspects of information and cyber security, spanning governance, risk, assurance, incident response, supplier oversight, culture and strategic change. You will employed on a remote contract with occasional travel to their HQ in London. Unfortunately … this new role, you will lead in delivering and refining the organisation's information security, providing day-to-day leadership in security governance, policy management, assurance reporting and internal incident coordination. Specifically you will: Ensure compliance with frameworks (NIST) and achieve Cyber Essentials accreditation. Oversee policies, risk management ...

pipelines using Azure DevOps, Azure Pipelines, and GitHub Actions; establish standards and patterns for the organization. Containerization and Orchestration: Lead the adoption and management of containerization using Docker and modern container deployment strategies, establishing container best practices and governance. Monitoring, Logging & Observability: Architect and oversee monitoring and logging solutions … establish and enforce security best practices across cloud resources, including Azure RBAC, network security, Web Application Firewalls (e.g. Azure WAF, Cloudflare), Key Vault management, and vulnerability scanning to ensure regulatory compliance. Stakeholder Collaboration: Work with development, operations, product, and security leadership to identify opportunities for automation, performance optimization, cost ...

documentation and best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting … support staff. Your Impact in Action: • Expert Resolver: Address the highest complexity issues with a deep focus on root cause and long-term remediation. • Incident Commander: Guide the response and resolution of high-priority incidents. • Client Advisor: Serve as a technical contact for key client escalations when assigned. What ...

edge services. Oversee capacity modeling, scale testing, and multi-region readiness. Establish and meet SLOs/SLAs and KPIs; ensure on-call health, incident readiness/response, and rigorous post-incident improvements. Champion automation-first operations: CI/CD, test frameworks, canary/blue-green releases, and infrastructure … guide architectural decisions. Hands-on fluency with automation-first operations and DevOps at scale: CI/CD, automated testing, rollout/rollback, config management, and IaC (e.g., Terraform). Proficiency with one or more: Java, Go, Python, C++, or Rust; strong preference for Java for control-plane/services. ...

skills Qualification/Certification requirements Microsoft Certifications (desirable, not essential) Technical Microsoft Accreditations (desirable, not essential) Must be capable of performing either IMAC or Incident Management on Software/Hardware. Must be available for On-Call Duty If you think you have 75% or even 90% of what ...

CCTV, EACS and OT systems architecture (on prem and cloud) Strong technical knowledge of system architecture, networking, and security best practice. Skilled in incident management, data reporting (API/SQL), and process optimisation. Experienced in system audits, configuration, and integration with AD/JML processes. Excellent communication … stakeholder management skills. Knowledge of cybersecurity frameworks and OT risk management. This is an exciting permanent role for a talented Security Operations System Engineer to join the UK's largest trade and logistics company. Salary: £70,000 + Benefits Location: Home based (with occasional travel to site ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...