15 of 15 Incident Management Jobs in Glasgow

airflow and power analysis, identifies and implements efficiency improvements, oversees audit compliance (including IT Asset Audits), manages physical security and access control, and supports incident management activities. The role also encompasses process review and improvement and providing technical expertise to all parties operating within the data centre estate. … hours work and participation in an on-call incident management rota may be required. Essential: Must have a valid current SC Clearance. Must have own vehicle and be able to travel to 5 locations at short notice. Minimum 12 months' experience working within a data centre environment. Background ...

Delivery Manager at Envitia, you will play a central role in leading and developing our service delivery capability as part of our expanding Project Management team. You'll take ownership of our internal product and solution support services, while also serving as an embedded Service Manager on a major … responsibilities that will develop over time, combining both internal leadership and client-facing engagement as the organisation continues to grow. Responsibilities Embedded Service Delivery Management Oversees service performance against agreed OLA's, SLA's & KPIs; Accountable for the management of major incidents (P1 and P2's) through ...

support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents … effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting ...

running smoothly—ensuring our business, and our customers, are always in safe hands. What you'll be doing Own the risk and control management process by regularly reviewing potential risks, maintaining up-to-date controls, and producing clear, insightful monthly control packs. Keep our platforms secure and current … business continuity planning in partnership with colleagues across the business, ensuring our plans are both robust and thoroughly tested for real-world effectiveness. Ensure incident management practices are adhered to, acting as the go-to expert for co-ordinating support to resolve system issues quickly and efficiently, ensuring ...

product You will have the opportunity to develop and implement operational ITIL processes and policies to achieve the required business service levels, e.g. incident management, change management and release management You will be accountable for ensuring the ongoing professional development and adaptation of the team … needs Deputise for the Senior Product Manager as required Essential Your skills and experiences Experience of leading and managing SAP functional teams, including people management Good experience of working within a multi-layered large project driven ERP (SAP) environment Demonstrable experience in key roles within multiple full lifecycle ...

Essentials Plus, and ISO 22301. • Maintain the ISMS, risk register, and evidence required for internal and external audits. • Manage security operations processes including vulnerability management, endpoint protection, incident response workflows, and access reviews. • Oversee physical security requirements across multiple data-centre locations and ensure alignment with relevant standards. … similar environment. • CISSP certification (mandatory). • Strong understanding of ISO 27001, SOC 2, NIST CSF, and Cyber Essentials Plus. • Experience working with audits, incident management, and vulnerability workflows. • Strong documentation, communication, and stakeholder management skills. • Hands-on experience with GRC tooling. Desirable • Experience working within large compute ...

Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What … accurate proposals for internal planning. Act as the glue across technical and commercial teams to deliver seamless service. Review and improve change, problem, and incident management functions. What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge ...

Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What … accurate proposals for internal planning. Act as the glue across technical and commercial teams to deliver seamless service. Review and improve change, problem, and incident management functions. What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge ...

About The Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £134.8 billion in customer investments (as of September 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

maximise customer satisfaction Log all incoming calls, chats, web and emails to the service desk Ensure all information is accurately recorded in the service management tool ServiceNow Ensure that incidents/requests are assigned to the correct resolver team Take ownership of logged incidents/requests, tracking the progress … calls and follow-up with the customer to ensure that they are satisfied with the resolutions, ensuring the incident log is accurately updated at all stages Coordinate with Incident Management to ensure that service outages are correctly communicated to the business or affected users Plan and prioritise ...

sources. Strong Python expertise, including development of clean, reusable functions and object-oriented code for production-quality solutions. Solid knowledge of SQL Server, database management, and data warehousing best practices. Proficiency with analytical tools and programming languages to transform raw data into actionable insights. Solve complex problems and formulate … efficient and innovative solutions using sound data management and data analysis practices. Ability to work effectively with people from diverse backgrounds while promoting inclusion and collaboration. Contact and additional information You'll have an inclusive incident management objective in your development plan. We'll help you find ...

agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance … control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ ...

What You'll Be Doing Infrastructure Engineering Build, maintain, and optimise enterprise-grade infrastructure platforms Select and implement technologies that maximise performance and efficiency Incident Management Monitor infrastructure performance and proactively identify issues Use data-driven approaches to reduce MTTR and improve reliability Automation Automate repetitive tasks … RACF security Role Purpose To ensure core infrastructure remains reliable, secure, and scalable. You'll apply strong engineering discipline, effective automation, and robust incident response to maintain high operational standards across essential systems and platforms. Reference: AMC-AQU-MDBDB Postcode: G1 3SL #adqu ...

afraid to get their hands dirty to tackle hard issues Would be a great plus if you know: Basics of ITIL practices (change/incident management) Messaging middleware (Tibco, Solace, Kafka) Any programming language (Java, Python, Go etc) Our Technology Stack: Java/Gradle/Maven, .NET, Jenkins ...

Nottingham and a growing international footprint. Their suite of products supports law enforcement, government, and corporate clients with financial investigation, covert operations, and incident management. £10m turnover, with ambitious plans to double organic revenue in 4 years Recent acquisitions with plans for more Supportive, output-focused culture with hybrid … with exposure to M&A and PE-backed growth. Lead and develop a team of 3 finance staff Own month-end close, management accounts, and audit prep Strengthen controls and improve reporting processes Collaborate with commercial and operational teams Contribute to strategic projects including M&A integration Support Head ...