1 to 25 of 28 Incident Management Jobs in Glasgow

acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies … developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance ...

role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving operational excellence, governance, service maturity … role is to transform the Service Desk from a reactive support function into a proactive Managed Services capability through process improvement, automation, knowledge management, shift-left initiatives, and data-driven operational insight. Working closely with Service Delivery Management, Technical Operations, Service Management functions, resolver teams, and customers ...

backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise … incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting ...

Description Join Social Security Scotland as a Principal Cyber Security Analyst – Identity & Access Management (IAM) Manager and play a leading role in protecting the systems, services and information that support millions of people across Scotland. As a senior leader within our Cyber Security function, you will lead a team … delivering and continually improving the organisation's identity security capabilities. You will provide strategic leadership across Identity Governance and Administration (IGA), Privileged Access Management (PAM), identity lifecycle management, authentication and authorisation services, Multi-Factor Authentication (MFA), identity federation and access governance. Working in a complex, cloud-first environment ...

/ML & Data Platforms area, you will serve as a technical leader at the intersection of software engineering and reliability engineering — owning the incident management lifecycle, defining reliability standards, and partnering across Engineering, Product, Infrastructure, and Security to deliver durable operational improvements. You will bring structure to complexity … will directly strengthen the firm’s ability to detect, respond to, and prevent production issues at scale. Job Responsibilities Own and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time. Serve as Incident Commander ...

enhance industry compliance. As a Technology Risk and Controls Director within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You’ll work with ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You'll work with ...

Lead and develop the Identity and Access Management (IAM) team Establish governance, standards and performance metrics for identity security and access control Own and optimise IAM tooling and security platforms Deliver scalable, automated identity governance, access management and security monitoring across the full lifecycle Act as a primary … controls with business and user needs Deliver Cyber Security Strategy work relating to IAM, cyber risk, access control, identity governance and information protection Champion incident management, investigation and response for identity, privileged access and authentication risks Assess and respond to cyber threats while maintaining confidentiality, integrity, availability, accountability ...

roadmaps and deployment strategies. Provide technical leadership and guidance, sharing DevOps best practices across teams. Ensure environments remain secure, compliant and operationally resilient. Support incident management activities and assist with root cause analysis and service restoration. Required Skills & Experience Essential Strong experience working as a DevOps Engineer … enterprise environments. Advanced experience in Infrastructure Service Incident Management . Proven expertise designing and maintaining CI/CD pipelines . Experience with infrastructure automation and deployment tooling. Strong knowledge of cloud technologies and modern DevOps practices. Experience with containerisation and orchestration technologies. Ability to troubleshoot and resolve complex ...

successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation's required risk maturity. This … technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controlsAnalyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders. Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4Support business lines and functions assess ...

talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands-on problem-solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets. This is a Vice President-level role and an integral … responsibilitiesOwns and evolves the team's CI/CD pipelines, release automation, and deployment toolingEstablishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident reviewBuilds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting)Automates infrastructure provisioning ...

learning products. As the team takes end-to-end ownership of the platforms it runs, you will build the CI/CD, observability, and incident-management practices that keep those services stable, secure, and performant across international markets. This is a Vice President-level role and an integral … evolves the team's CI/CD pipelines, release automation, and deployment tooling Establishes reliability practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident review Builds and operates observability across the team's AI/ML services (metrics, logging, tracing, alerting) Automates infrastructure provisioning ...

Lead Software Engineer at JPMorganChase within the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost-efficiency of the large language model inference platform … production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement. Job responsibilities Design, develop, troubleshoot, and deliver secure, high-quality production software and services for AI infrastructure Build backend services ...

Software Engineer at JPMorgan Chase in the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost-efficiency of the LLM inference platform end to end. … production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement. Job Responsibilities Design, develop, troubleshoot, and deliver secure, high-quality production software and services for AI infrastructure Build backend services ...

Lead Software Engineer at JPMorganChase within the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost-efficiency of the large language model inference platform … production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement. Job responsibilitiesDesign, develop, troubleshoot, and deliver secure, high-quality production software and services for AI infrastructureBuild backend services and APIs that ...

Security Operations team to proactively identify and address cybersecurity threats, drive operational excellence, and enhance our security posture. You'll lead strategic initiatives, supervise incident response, manage critical security projects, and foster a collaborative environment, ensuring top-tier system performance and adherence to security policies. Power without pause. Heating … Provide hands-on expertise in the delivery of internal security projects and technical support for operational excellence. Act as a technical escalation point for incident management, ensuring prompt resolution and the consistent implementation of security processes and compliance. Collaborate closely with external suppliers and manage key security service ...

enhancements when requiredYour Skills:Site Reliability Operational SupportMonitor maintain and support businesscritical applications and cloud infrastructureEnsure high system availability performance scalability and reliabilityParticipate in incident management root cause analysis and problem resolutionImplement proactive monitoring alerting and observability solutionsReduce operational overhead through automation and selfhealing mechanismsSupport production releases … practicesDevelop scripts and tools to improve operational efficiencyPartner with development teams to streamline software delivery processesDrive continuous improvement initiatives across DevOps and release management practicesSoftware Development EngineeringContribute to application enhancements and operational tooling using C and NET technologiesDevelop utilities automation scripts and support toolsAssist development teams with production support ...

practical experience with SRE principles and production environments. * Strong programming/scripting skills, such as Python, Go, Java, C# or Bash. * Proven experience in incident management, troubleshooting and root cause analysis. * Strong observability and monitoring experience. * Experience with AWS, Azure or GCP. * Good understanding of operating systems, networking ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Site Reliability & Operational Support Monitor, maintain, and support business-critical applications and cloud infrastructure. Ensure high system availability, performance, scalability, and reliability. Participate in incident management, root cause analysis, and problem resolution. Implement proactive monitoring, alerting, and observability solutions. Reduce operational overhead through automation and self-healing mechanisms. … scripts and tools to improve operational efficiency. Partner with development teams to streamline software delivery processes. Drive continuous improvement initiatives across DevOps and release management practices. Software Development & Engineering Contribute to application enhancements and operational tooling using C# and .NET technologies. Develop utilities, automation scripts, and support tools. Assist ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to manage business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...

Engineer - Vice President to own automation, reliability and production operations of AI/ML platforms. You will build CI/CD, observability, and incident-management practices that keep services stable across international markets. As part of the IPB Tech AIML team, you will lead reliability engineering ...

JPMorganChase is seeking a Lead Software Engineer focused on Site Reliability and Operations Excellence to own incident management, define reliability standards, and drive durable improvements across a complex production environment. You will lead cross-functional collaboration with Engineering, Product, Infrastructure, and Security to prevent incidents and strengthen operational ...