Working hours are between 8am-6pm, working across 2 shift patterns 8-5 & 9-6 The main responsibilities of the role include, but not limited to: Ticket and call management, acknowledge and respond to all incoming colleague tickets, managing expectations and prioritising tickets as per prioritization guidelines Carry out daily system checks including back up and reporting Set up …/remove end user accounts and licences Incidentmanagement, identifying core issues, follow incidentmanagement policy. Technical support & consultancy, create, update and maintain support knowledge base, Service desk ticketing system. Perform remote installs via Managed Play Store and/or Company Portal Contribute and support CIO delivery team on key business project initiatives Why join our … to articulate technical language to all levels across the business, both to colleagues and key stakeholders. Experience in troubleshooting issues. Strong communication skills both written and verbal. Strong workload management and prioritization skills. Have experience in the following: TeamViewer Remote Support, Microsoft 365, Modern SharePoint, Active Directory & Azure Active Directory plus Microsoft Intune & Autopilot If this role sounds like More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
iMultiply Resourcing Ltd
in Glasgow, with additional offices in Nottingham and a growing international footprint. Their suite of products supports law enforcement, government, and corporate clients with financial investigation, covert operations, and incident management. £10m turnover, with ambitious plans to double organic revenue in 4 years Recent acquisitions with plans for more Supportive, output-focused culture with hybrid working Backed by Beaumont … with the Head of Finance and CFO, with exposure to M&A and PE-backed growth. Lead and develop a team of 3 finance staff Own month-end close, management accounts, and audit prep Strengthen controls and improve reporting processes Collaborate with commercial and operational teams Contribute to strategic projects including M&A integration Support Head of Finance with … accountant (CA, ACCA, CIMA) with strong technical foundations and a desire to grow into a broader leadership role. Mandatory Qualified accountant with 3–5 years post-qualification Experience producing management and statutory accounts Strong understanding of financial controls and compliance Comfortable working across multiple entities Excellent communication and problem-solving skills Preferred Practice-trained or structured industry background Exposure More ❯
