Incident Management Jobs in Glasgow, Scotland

Harvey Nash's client, an established household name in the UK FMCG industry, is currently going through a period of sustained growth and consolidation and as a result is looking for a Senior Level IT Service Delivery Analyst to join their team in Glasgow. The successful candidate will have a...

My client, a global consultancy, is looking for a. fluent French speaking. level 2 tech to provide a high level of technical and operational support to customers, and serve as a troubleshooting escalation point for other IT service teams. You will provide guidance, assistance, coordination and follow-up on application...

Receive and resolve incidents, installations requests and changes through the incident management system - Update incident and asset management systems in a timely manner and to the highest quality - Provide problem isolation and resolution, using appropriate tools and analytical troubleshooting - Work with other ATLAS resolver groups in incident resolution - Manage local...

Root cause analysis and improvement implementation. Compilation, test and execution of Oracle Patches. Support of Oracle system enhancements including testing and deployment. Communication and liaison with Oracle Database and Development teams as well as the client... An understanding of the ITIL Service Delivery Model and incident management is also desirable.

Key duties and responsibilities: * Management of all Information Security forensic and e-discovery activities. * Ownership and development of electronic discovery processes and documentation. * Acting as Subject Matter Expert in the incident management process, and to support Information Security team members and Management. * Stakeholder management of related business areas... * Significant experience...