1 to 2 of 2 Incident Management Jobs in Humberside

tools and procedures and in accordance with published KPIs and internal SLAs. To accurately diagnose, record, classify, prioritise and assign unresolved incidents (using agreed Incident Management and Service Desk processes) in order to provide the best possible outcome for the customer. Liaise with external suppliers in order to … working ethic Skills and Experience that would be desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in IT Service Management certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career more »

services to their workforce, ensuring a high level of customer service Take ownership of reported IT problems, diagnose issues, and process incidents through an incident management system Provide hardware and application support for desktops, laptops, tablets, mobile devices, printers, and software Install software upgrades, perform file backups, and more »