The Techinical Support Representative is responsible for overseeing the incidentmanagement and resolution process, including overseeing the prioritization and escalation of IT incidents, coordinating the incident response team, implementing workarounds, and, where applicable, conducting trend analyses and root cause analyses. Strategy & Planning · Establish and enforce incident response service level agreements in consultation with end users in the business to establish incident resolution expectations and timeframes. · Analyze performance of incidentmanagement activities and documented resolutions, identify problems, and devise and deliver solutions to enhance quality of service and to prevent future problems. · Regularly … iterate on the incidentmanagement process using data gathered about the frequency and severity of incidents. Acquisition & Deployment · Prepare budget proposals and operational expenditure statements. · Collaborate with other departments to identify and/or procure service management software for internal staff and external clients. · Conduct research on more »
business. SharePoint Administration; Assist with day-to-day running of SharePoint systems and services, manage all project planning for SharePoint development and deployment. Ticket Management; ITIL awareness, Operating to SLA and achieving KPI targets of varying ticket priorities to maintain an optimum IT service, ensuring good practice in change … management is constantly applied in line with IT services. New starters & leavers; Be able to efficiently set-up users in hybrid active directory environments, conduct IT inductions with new starters, maintain asset register to ensure complete traceability of IT equipment. Security; Maintain compliance with ISO27001 Cyber essentials+ audits, ensure … it actively in most recent role Administration and proven support of Microsoft Azure, Exchange online, Office 365, Endpoint. Understanding of problem/change/Incidentmanagement Desirable: Administration with VMWare Experience in hosted telephony technologies Experience with administering SharePoint on-premise and online Worked with Dynamics 365 Worked more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the … notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incidentmanagement Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence … reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Desired Skills Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Awareness of: - Security best practice (ITIL, COMPTIA) - IT security and software vulnerabilities Experience in performing more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Aspire Personnel Ltd
business. SharePoint Administration; Assist with day-to-day running of SharePoint systems and services, manage all project planning for SharePoint development and deployment. Ticket Management; ITIL awareness, Operating to SLA and achieving KPI targets of varying ticket priorities to maintain an optimum IT service, ensuring good practice in change … management is constantly applied in line with IT services. New starters & leavers; Be able to efficiently set-up users in hybrid active directory environments, conduct IT inductions with new starters, maintain asset register to ensure complete traceability of IT equipment. Security; Maintain compliance with ISO27001 Cyber essentials+ audits, ensure … it actively in most recent role Administration and proven support of Microsoft Azure, Exchange online, Office 365, Endpoint. Understanding of problem/change/Incidentmanagementmore »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Senitor Associates Limited
calls. To escalate & work with third party suppliers to successfully resolve issues. To undertake audits and provide recommendations on the school's IT environment. Incidentmanagement Resolve technical issues. Assist other members of the support team. If you'd like to be part of a company who looks more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Frossell Recruitment Ltd
the business Assist with the day to day running of SharePoint systems and services. Manage all project planning for SharePoint development and deployment Ticket Management - ITIL Awareness Be able to set up users in hybrid active directory environments Maintain Compliance with ISO27001 & Cyber Essentials+ audits The successful candidate will … administering windows server Proven exposure and experience supporting in core Microsoft 365 technology Stack (Endpoint Manager, Azure, Exchange) Understanding of Problem/Change/IncidentManagement Desirable Requirements: Administration with VMware Worked with Current backup solutions (Datto and/Or Rubrik) Worked with Dynamics 365 Excellent Company Benefits more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Rise Technical
/Network Technologies (TCP/IP, DNS…) *Administration and development of O365, Active Directory & Exchange *WAN and LAN connectivity, routers, firewalls, security *Helpdesk and incidentmanagement, resolving escalated enquiries The Person: *Experience with Active Directory Infrastructure *Previous experience with O365 & Exchange *Confident with Network Technologies and Cloud applications more »
with Active Directory. Recent network troubleshooting skills and experience. Experience setting up and administering Windows Server. Experience supporting core Office365 technology stack. Understanding of incident management. Clean DBS Check Right to work in the UK. more »