5 of 5 Incident Management Jobs in North Yorkshire

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

culture. Understanding of operational governance, SLAs, and the commercial impact of technical decisions. Proven track record of delivery service improvement or automation initiatives. Experience working within formal change and incident management frameworks (e.g., ITIL). Technical Skills Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity). AZ-104 and AZ-305 desirable. Skilled in scripting … Azure Storage and File Services, including Azure NetApp Files, snapshots, and backups. Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform). Experience with Azure cost management and governance (budgets, policies, tagging standards). Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud. Bonus skills Experience with Azure API Management, including policy configuration More ❯

culture. Understanding of operational governance, SLAs, and the commercial impact of technical decisions. Proven track record of delivery service improvement or automation initiatives. Experience working within formal change and incident management frameworks (e.g., ITIL). Technical Skills Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity). AZ-104 and AZ-305 desirable. Skilled in scripting … Azure Storage and File Services, including Azure NetApp Files, snapshots, and backups. Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform). Experience with Azure cost management and governance (budgets, policies, tagging standards). Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud. Bonus skills Experience with Azure API Management, including policy configuration More ❯

Working 16 hours per week, with flexibility on how those hours are delivered, this role ensures that Harrogate Neighbours has robust IT infrastructure, effective cyber security, and compliant data management practices. As IT Manager, you will oversee IT operations on a day-to-day basis, act as the main contact for their external IT support provider, and lead the … Finance, IT & Compliance to develop and deliver IT strategy. Manage the performance of the external IT provider to ensure value-for-money service. Oversee applications, including subscriptions, licensing, and incident management. Specify and procure IT hardware such as laptops, phones, tablets, and printers. Ensure cyber security best practice is in place. Contribute to IT budget setting and manage expenditure More ❯

Working 16 hours per week, with flexibility on how those hours are delivered, this role ensures that Harrogate Neighbours has robust IT infrastructure, effective cyber security, and compliant data management practices. As IT Manager, you will oversee IT operations on a day-to-day basis, act as the main contact for their external IT support provider, and lead the … Finance, IT & Compliance to develop and deliver IT strategy. Manage the performance of the external IT provider to ensure value-for-money service. Oversee applications, including subscriptions, licensing, and incident management. Specify and procure IT hardware such as laptops, phones, tablets, and printers. Ensure cyber security best practice is in place. Contribute to IT budget setting and manage expenditure More ❯