5 of 5 Incident Management Jobs in North Yorkshire

some planned maintenance. Learn about our products (don’t worry, we’ll teach you) and how to have great conversations with our customers. Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA’s. Spend … ability to ensure that SLAs are met and exceeded. Experience of a Customer Services environment. (Contact Centre, Retail, Hospitality etc.) Commitment to customer service. Incident management understanding. Positive can-do attitude. Desirable Experience of a Financial Services Service Desk. A self-starter, comfortable working either alone ...

SLAs, and the commercial impact of technical decisions. Proven track record of delivery service improvement or automation initiatives. Experience working within formal change and incident management frameworks (e.g., ITIL). Technical Skills Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity). … including Azure NetApp Files, snapshots, and backups. Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform). Experience with Azure cost management and governance (budgets, policies, tagging standards). Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud. Bonus skills Experience with Azure ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...