6 of 6 Incident Management Jobs in North Yorkshire

and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the service catalogue … support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service Support Team provide input into … Delivery strategy and roadmap supporting the strategies of the OPFCC, NYP, NYFRS and Enable NY. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance and improve service transition lifecycle More ❯

Technical Support - Provide expert remote & on site support for clients, ensuring smooth operations. * Project Implementation - Work closely with the Project Delivery Manager to plan, design, and execute IT projects.* Incident Management - Act as an escalation point for major incidents, working collaboratively to resolve critical issues.* Proactive IT Monitoring - Identify potential issues before they impact customers and recommend improved More ❯

Technical Support - Provide expert remote & on site support for clients, ensuring smooth operations. * Project Implementation - Work closely with the Project Delivery Manager to plan, design, and execute IT projects. * Incident Management - Act as an escalation point for major incidents, working collaboratively to resolve critical issues. * Proactive IT Monitoring - Identify potential issues before they impact customers and recommend improved More ❯

tools like Postman or SoapUI Knowledge of OWASP vulnerabilities and security testing ISTQB certification Experience with source control tools like Git or Bitbucket Strong problem-solving, communication, and time management skills Minimum of 5 years in a Software Tester role Desirable Experience with Azure, SonarCloud, and CI/CD pipelines Knowledge of TDD practices Core Competencies Security: Approaching work … with a security mindset and identifying vulnerabilities Development: Designing, coding, testing, and reviewing complex programs Design: Improving product design and data structures Documentation: Creating clear and accurate documentation Incident Management: Handling incidents and change requests effectively Database Management: Managing queries and assisting in database design Business Impact: Contributing to project value and follow-up tasks Communication & Collaboration More ❯

your: Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. Outstanding data and information management, with sound attention to detail. Excellent communication skills, conveying data and information into plain English to negotiate outcomes and influence those you work with. Skills at building trust and … in agile environments with digital systems. You’ll have a range of development opportunities and appropriate training will be provided. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office … stage Give an example of when you had multiple deadlines and limited capacity—how did you prioritise your workload and still deliver meaningful results? Competence 4 Data and Information Management Description Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes. More information on how to answer competency questions can be More ❯

your: Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. Outstanding data and information management, with sound attention to detail. Excellent communication skills, conveying data and information into plain English to negotiate outcomes and influence those you work with. Skills at building trust and … in agile environments with digital systems. You’ll have a range of development opportunities and appropriate training will be provided. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office … stage Give an example of when you had multiple deadlines and limited capacity—how did you prioritise your workload and still deliver meaningful results? Competence 4 Data and Information Management Description Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes. More information on how to answer competency questions can be More ❯