Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The IncidentManagement Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of IncidentManagement in … a 24x7 operational environment supporting all Thames Water business areas. The role will ensure that all IncidentManagement process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an IncidentManagement Lead Support the delivery … of the IncidentManagement process, priority matrix, procedures and guidelines Assist in managing the IncidentManagement Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for IncidentManagement for Thames Digital, acting more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Pertemps Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset managementmore »
Responding to calls and e-mails on the service desk, adhering to strict SLAs for fault resolutions and service requests completions. Day to day incidentmanagement and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line …/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Mentmore Recruitment
/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incidentManagement Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »
Reading, England, United Kingdom Hybrid / WFH Options
Mentmore
/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incidentManagement Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »
and containerized environment. Experience managing large MySQL database instances. Previous experience with DevOps, IaC technologies, GitOps and Continuous Integration/Continuous Deployment. Experience in incidentmanagement and troubleshooting methodologies. This role is based in Reading and requires you to be onsite 5 days per week. *Please note you more »
day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incidentmanagement and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our customers both internally more »
and containerized environment. Experience managing large MySQL database instances. Previous experience with DevOps, IaC technologies, GitOps and Continuous Integration/Continuous Deployment. Experience in incidentmanagement and troubleshooting methodologies. This role is based in Reading and requires you to be on-site 5 days per week. Austin Fraser more »