21 of 21 Incident Management Jobs in Sheffield

500+ workforce is focused on “Building Digital Thinking into your Business”. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms. The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed … to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial … SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety More ❯

powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity and confidentiality of IT Services that underpin customer and colleagues experience of the HSBC brands. It is a multi-functional team … comprising of Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head of Service Reliability. This is a highly visible, high-impact position reporting to the … Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as technical escalation partners during major incidents-helping reduce time to recover (TTR) through deep technical engagement, coordination, and engineering-driven solutions. Beyond recovery, this leader More ❯

for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping … for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping … meet service availability SLAs. Working on a shift rota ( 12-hour day/night shifts ) providing24 x 7 x 365 operational support, you will be responsible for: Monitoring and management of the Global TNS Payments network. Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system More ❯

Build and maintain infrastructure as code (IaC) solutions using tools like Terraform Manage AWS/Azure services, including ECS/Container Apps, S3/blob storage etc Participate in incident response, conducting root cause analysis and post-incident reviews. Automate manual tasks to improve operational efficiency and reduce technical debt. Minimum Qualifications: Bachelor’s degree in Computer Science … Information Technology, or a related field. 3+ years equivalent work experience in SRE, DevOps, or infrastructure management may substitute for formal education. CI/CD Workflows: Expertise in designing and maintaining automated pipelines for continuous delivery. AWS or Azure Cloud Expertise: Strong knowledge of AWS/Azure services, Infrastructure-as-Code: Proficiency in Terraform, Ansible, or similar tools. Monitoring … and Observability: Experience with Prometheus, Grafana, Datadog, or other observability platforms. Automation and Scripting: Proficiency in Python, Bash, or other scripting languages to automate tasks. Incident Management: Ability to lead incident response efforts and conduct root cause analysis. Collaboration and Communication: Strong interpersonal skills to work effectively across teams and with stakeholders. Training in secure coding practices More ❯

success. You will work closely with cross-functional teams, lead client initiatives, and manage service quality, meeting contracted commitments and service levels. What will the role involve? Strategic Client Management – Build strong, trusted relationships with key clients. Define project objectives that align with their goals and regulatory requirements, keeping them informed at every stage. Project Leadership – Oversee end-to … sector, with a deep understanding of industry regulations, customer needs, and business processes. Proven track record in managing complex projects, from initial requirement gathering to successful delivery, including risk management and stakeholder engagement. Strong leadership capabilities, with experience guiding and developing teams to achieve project and service goals. Strong relationship management experience, able to navigate challenging situations to … build trust and credibility. Solid understanding of ITIL processes, incident management, and service-level agreements, focusing on operational consistency. Excellent analytical, problem-solving, and decision-making skills, with the ability to proactively address client challenges and implement effective solutions. High level of proficiency in performance monitoring, reporting, and continuous improvement to ensure service quality and client satisfaction. Strong More ❯

TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Participation in a Duty Manager rota and incident management on P1 incidents is required. This is a full-time, permanent role, which can be home-based in the UK/Ireland or within our Shared Service … on customer sites and remotely. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings as needed Perform Duty Manager duties and act as Incident Manager during P1 incidents Manage RCAs and ensure preventative actions are implemented Collaborate with Technical Resource Managers to build support teams Assist in planning customer onboarding with GS & PS More ❯

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 535 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. We … are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption and … uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing More ❯

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 650 - £700 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. … We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption … and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the More ❯

to deliver the next generation of banking services for our customers around the world. We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO organization, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices across all CTO-owned platforms … and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. This role is also a critical partner to Product Management teams, enabling fast-paced innovation by ensuring that platforms and developer services are production-ready, resilient, and continuously improving through operational insights. Job Requirements: Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management. Serve as the CTO's point of accountability for operational service quality, performance, and recovery. Partner More ❯

Cluster Manager, you will be managing a large team of people on a 24/7 rotating shift across multiple Data Centers. You should be familiar with Problem Change & Incident Management, creating & tracking expenditure, continuously design and implement new mechanisms. The role includes mentoring, developing and growing people in all levels, supporting Infrastructure projects and proposing technical solutions … that are scalable. Key job responsibilities Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment/people development through coaching and mentoring/performance review/rotation management. Define the strategy to improve the efficiency and productivity of day-to-day 24x7 Data Center Operations. Manage and continuously Improve the workflows, processes and throughput … and automation within Data Center Operations. Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc.) Manage Vendor performance. Ensure Data Centers are compliant with all relevant security policies More ❯

delivering excellence in their role. Main duties of the job The Deputy Quality Manager, under the leadership of the Quality Manager will assist in maintaining and developing the Quality Management System (QMS) for the Pathology Laboratories . The objective being that the Pathology Laboratories become progressively more effective and efficient in quality terms and meets both regulatory and accreditation … requirements. The post holder will provide support, advice and guidance to Care Group and Departmental managers in the areas of document control, audit, corrective/preventative actions, incident management, management of training, asset and supplier records, and preparation for UKAS/MHRA/HTA accreditation visits. The post holder will be a key member of the quality … management team. About us Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings. We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people. More ❯

Constantly improving all our processes and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative … critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at their root, stepping back to More ❯

to standards such as ISO27001 and Cyber Essentials + Using cyber tools to complete strategic threat analysis Using the findings from threat analysis to guide SIEM and EDR tunings Incident management Mentorship of small team Fostering cyber security awareness across the organisation Using your knowledge of IT networking to enhance network security What we're looking for: Security More ❯

your: Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. Outstanding data and information management, with sound attention to detail. Excellent communication skills, conveying data and information into plain English to negotiate outcomes and influence those you work with. Skills at building trust and … in agile environments with digital systems. You’ll have a range of development opportunities and appropriate training will be provided. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office … stage Give an example of when you had multiple deadlines and limited capacity—how did you prioritise your workload and still deliver meaningful results? Competence 4 Data and Information Management Description Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes. More information on how to answer competency questions can be More ❯

good to great. Main Responsibilities Technical Support: Handling technical issues that require deeper technical expertise, including troubleshooting software, hardware, and network problems that first-line support could not resolve. Incident Management: Managing ongoing technical issues, tracking their resolution progress, and ensuring they are resolved within agreed service levels using our ServiceDesk. Essential understanding of cyber security and the More ❯

Social network you want to login/join with: Major Incident Manager, Sheffield, South Yorkshire Client: Impact Team Location: Sheffield, South Yorkshire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 25.05.2025 Expiry Date: 09.07.2025 Job Description: Major Incident Manager - Hybrid role - 24/7 shift pattern Location: Sheffield PAYE Agency contractor role … up to £700) Monitor and support the delivery of systems/services in accordance with the firm's IT service quality standards through incident management Manage and restore IT services from disruptions promptly Communicate recovery progress and impact to stakeholders Support implementation of service quality policies, standards, tools, and measures Maintain internal control standards, ensuring compliance with policies … Minimize operational risks Provide support and control in incident management for designated services/applications Promote continuous improvement in incident management processes This environment involves complex technology with a large estate supporting critical Tier 1 applications. It requires Incident Managers capable of navigating a large organization and possessing strong communication skills to manage incidents effectively More ❯

Major Incident Manager - Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700) Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process Manage and recover IT services from a disrupted state as quickly as … standards, in line with, and championing compliance Policies Maintain awareness of operational risk and minimise the likelihood of it occurring Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications Promote and drive continuous improvement in the incident management process This is a complex technology environment with … a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue! Days: 07:00 – 19:15 UK time Nights 19:00 – 07:15 UK time Example of how More ❯

APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team Job ID: Amazon UK Services Ltd. Your role and responsibilities: • Investigate claims with different levels of severity; • Deep Dive on data from various internal systems; propose remedial action based on investigation findings; production of completed investigation documentation; • Manage assigned casework and close investigations by meeting the expected quality … and SLAs; • Consult and collaborate with business partners across (DSP Management, Corporate ER teams, Legal teams, PR and 3rd Party Vendors, Audit and Compliance). About the team The Amazon Logistics EU Deliver Service Partners (DSP), Amazon Partner Escalations Team owns all EU wide initiatives aimed to address workplace related escalations involving Amazon Partners and their employees. Our team … the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience. The Investigations Manager will carry out critical incident investigations and establish, expand and standardize our team's internal investigation processes. The Amazon Partner Escalations Awareness process is to ensure fair and respectful treatment of Drivers and other More ❯

Search by ‘Skills’ or ‘Keywords’ or 'Requisition ID’ Search by Location Select how often (in days) to receive an alert: Work with us Title: Major Incident Manager - L2 Requisition ID: 75378 City: Sheffield, Sheffield Bus Country/Region: GB Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative … ever-changing world. For additional information, visit us at www.wipro.com. Job Description Rate: 400 GBP PD Location: London/Sheffield Immediate/1 Week Notice Period only • Strong Major Incident Management experience in managing incidents of a P1 level • Working 24/7 365 shift pattern (including nights and weekends) • UK based • Experience in financial industry The individuals … for these roles need to be very capable Major Incident Managers with strong command and control of the most Critical incidents. This is the highest level of Major Incident Manager skills we have required thus far in Client Side, so Please VALIDATE and share the CVs. Mandatory Skills: ITIL Incident Mgmt. Experience: 8-10 Years. Reinvent your More ❯

Major Incident Manager - Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700) Principal Responsibilities Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process Manage and recover IT services from a disrupted state as … standards, in line with, and championing compliance Policies Maintain awareness of operational risk and minimise the likelihood of it occurring Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications Promote and drive continuous improvement in the incident management process This is a complex technology environment with … a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue! Days: 07:00 – 19:15 UK time Nights 19:00 – 07:15 UK time Example of how More ❯

Identify Risks: Use appropriate tools and systems to identify risks and issues with the resource allocation profile, flagging concerns to the relevant control and/or Area Engineering manager. Incident Management: Collaborate with relevant departments to manage incidents in your assigned area, ensuring compliance with Service Level Agreements (SLAs). Maximise Efficiency: Deploy field resources effectively to ensure More ❯