Jobs 1 to 2 of 2

Service Desk Analyst

Southampton, Hampshire -
Amicus ITS
Escalating and liaising with other business units / 3rd parties as required in order to resolve issues within the defined SLA... Monitor and escalate Incidents according to the customer’s SLA... Complete additional tasks as defined by the Service Desk Management... Mentoring SDA L1s / juniors. Work within other departments as and...
Salary: £20,000 per annum plus shift allowance of 15% of basic annual salary
Posted: 2 days ago

Infrastructure Manager

Southampton, Hampshire -
Connectus
Problem Management across Workspace and Collaboration... * SLA performance within agreed specification. * Change Approvals, Risk Management... * Stakeholder engagement/communication... Team/Resource Management... * Project resource management - planning and scheduling... * People management, sickness, absence, disciplinary, performance management... Third-Party Vendors/Supplier Management... o Contract/SLA Management... * Service Request fulfilment, within SLA specification... * Predominately...
Salary: £40000 - £50000 per annum
Posted: 6 days ago