8 Incident Management Jobs in Tyne and Wear

the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the … in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management more »

the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the … in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management more »

prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »

Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness … instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs … strategy, planning and execution with other stakeholders from SAP. Manages the risks & compliance for the service across S/4 Finance. Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams. Ability to manage overall accounts more »

depending on project work and is very flexible on working hours! You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product/solution. Supporting the production of technical specifications and/or solutions. more »

the Cloud Operations Engineer deploys and operates cloud-based applications and services, striving to optimize costs and automate repetitive tasks. Responsibilities Public Cloud Infrastructure Management : This involves provisioning, configuring, and maintaining various cloud resources to ensure scalability and reliability. Monitoring and Performance Optimization : Implementing monitoring solutions to track performance … optimization to enhance user experience. Systems Availability and Reliability : Ensuring high availability and data integrity through proactive monitoring, alerting, backups, and disaster recovery planning. Incident Management and Troubleshooting : Responding to and resolving incidents promptly, conducting root cause analysis, and implementing preventive measures. Security and Compliance : Implementing security best … at troubleshooting complex issues and providing timely resolutions to ensure the smooth operation of cloud environments. Desirable Skills Microsoft Azure certifications Familiarity with configuration management tools like Ansible, Puppet, or Chef. Experience with monitoring and logging tools (e.g. Azure Monitor, Dynatrace, Grafana, Elastic). Proficiency in scripting languages like more »

improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible. … of the Service Desk Analysts Assist with employee training Experience and skills required: Experience within a similar role Knowledge and experience implementing ITIL Service Management Best Practices Excellent communication, both verbal and written Excellent customer service skills Experience in Major Incident Management Next Steps? If you would more »

in the development and implementation of security policies and procedures. Collaborate with IT teams to ensure compliance with industry standards and regulations. Participate in incident response activities and contribute to security incident management. Stay up-to-date with emerging threats and security trends. Skills and Attributes: Strong analytical … communication and teamwork abilities. Attention to detail and a proactive mindset. Ability to adapt to a fast-paced environment. Knowledge required for this role: Management of local firewalls for endpoints Securing software for remote devices Familiarity with anti-virus software Experience with Windows 365 Familiarity with Windows Intune and … patch management software Experience with Mimecast Benefits: Future progression through our development program Company/team events throughout the year Company pension contribution (increases with length of service) Free on-site parking 30 days annual leave, including Bank Holidays (increases with length of service) Cashback on online purchases Refer more »