6 Incident Management Jobs in Warwickshire

ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out more »

Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD … Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work hand in hand more »

pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to … Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

services and Endpoint Manager  Strong PowerShell, SCCM and SCOM skills.  Experience support Veeam Back up solution.  Follow policies and procedures for change, problem, and incident management.  Proactively participate in L2/L3 problem escalations and resolve server support issues.  Participate in the on-call rotation and planned maintenance activities … creation with the usage of clones and templates.  Excellent verbal and written communication skills. Strong customer service and professional client facing skills.  Strong time management and organizational skills and ability to meet project deadlines.  Understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and firewalls within more »

services and Endpoint Manager. Strong PowerShell, SCCM, and SCOM skills. Experience supporting Veeam Backup solution. Follow policies and procedures for change, problem, and incident management. Proactively participate in L2/L3 problem escalations and resolve server support issues. Participate in the on-call rotation and planned maintenance activities after … creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client-facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching, and firewalls within more »

server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Follow policies and procedures for change, problem, and incident management. Proactively participate in L2/L3 problem escalations and resolve server support issues. Participate in the on-call rotation and planned maintenance activities … creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and firewalls within more »