Jobs 1 to 14 of 14

Service Support Analyst - Incident Management

Luton -
Interquest - IQ Tech
We need an experienced Service Support Analyst focused on Incident Management for a permanent role in Luton. You'll be required to ensure compliance with all IT Service Control Processes, encompassing Incident, Problem and Change Management in order to minimise the impact of major incidents and improve service quality to...
Salary: £35000 - £40000 per annum
Posted: 15 days ago

Incident and Problem Manager

Luton -
Quantica Technology - London
Global e-commerce business operating one of the World's highest transactional websites are looking for an Incident and Problem Manager to join their industry-leading IT team... -Identify the severity level of all incidents in order to execute the correct level Incident Management process... -Delivery of Incident and Problem...
Salary: £50000 - £55000 per annum + 20% bonus
Posted: 9 days ago

Service Desk/ First Line support Analyst / call logger

Peterborough, Cambridgeshire -
Global Technology Solutions Ltd
Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements... * Escalate potential service issues initially with Team Leader/Service Desk Manager /Service Delivery Manager. As a 1st Line/ Service Desk/ Remote Support Analyst / Call Logger you must have the...
Rate: £11 - £13 per hour
Posted: 6 days ago

Helpdesk / Support Analyst - Windows, MS Office, AD, Citrix

Colchester, Essex -
Information Technology Services
You will be part of the 15 person IT Service Desk / Helpdesk providing 1st and 2nd line remote support to users on MS Windows, Office, Active Directory, Citrix, Mobile Devices and other bespoke applications... Investigating Technical issues with PCs, Laptops, and Citrix Thin Clients... Following the Major Incident Management Process.....
Rate: £15 - 18 per hour
Posted: Yesterday

Service Desk Analyst - Cambridge

Cambridge, Cambridgeshire -
Computer People
Good interpersonal skills (both written and verbal) * Confident in supporting Windows XP / Windows 7, Office 2003 / 2007 / 2010. * Good troubleshooting ability for Microsoft platforms and suites. * Competent in supporting Windows client operating systems. * 1st line Windows Active Directory administration skills... * Experience with administering / configuring Cisco VoIP phone systems. * Experience using...
Rate: £120.00 - £140.00 per day
Posted: 18 hours ago

Service Desk / Helpdesk Analyst - MS Windows, Office, Blackberry

Colchester, Essex -
Information Technology Services
Troubleshooting Windows 7, MS Office 2010, document management, Blackberry, Active Directory and more... Working with other internal IT teams to coordinate the incident management processes. Administering Active Directory, Exchange, and Citrix... You should have good to advanced level knowledge of MS Office 2010 or 2007... You will work on a...
Rate: £15 - 18 per hour
Posted: 5 days ago

IT Service / Service Delivery Manager

Ipswich, Suffolk -
Connectus
Dealing with clients and senior stakeholders on a daily basis you will manage relationships with a number of clients; assisting presales and technical consultants with identifying further opportunities and managing the delivery of sometimes complex and enterprise scale agreements. Ideal applicants will have experience of the following - * Service Level Agreements,...
Salary: £45000 - £50000 per annum + benefits
Posted: 5 days ago

Unified 2nd Line Analyst

Hatfield, Hertfordshire -
ComputaCenter
Assist with SLA reporting... Must be able to undertake SC clearance... A broad technical knowledge of Server environments, particularly Windows Server, Active Directory, Antivirus (Sophos, Symantec, MacAfee), Exchange and Outlook... MCP in AD, Windows Server and ideally XP Pro... : Technical knowledge of Citrix or VMware... MCP, MCSE, CNA, CNE. Experience...
Salary: Benefits
Posted: 11 days ago

3rd Line Support Engineer - EMC / VMware

Peterborough -
Lawrence Harvey
Do you have experience of supporting Celerra, Clariion, VNX, and vBlock?... - Celerra. - Clariion... * Desirable: Accreditation's & experience in Virtualisation (Xenserver, VMware) e.g... Any Storage (NetApp, EMC or HP) Backup Technologies & Solutions... Ideally holding an ITIL Foundation certification (V2 or V3). Windows 2003/2008, Citrix, TS, Messaging (Exchange / Notes), Citrix,...
Salary: £35000.00 - £45000.00 per annum + overtime and benefits
Posted: 12 days ago

Technical 2nd line Service Desk Analyst

Cambridge, Cambridgeshire -
Salt
Escalations are received via the Incident Management process and are tasked with resolving these issues where possible or escalating to the 3rd Line Support, The Technical 2nd line Service Desk Analyst will also be acting as the single point of contact and the end to end management of reported incidents.....
Salary: £20000 - £30000 per annum + Benefits
Posted: 6 days ago

2nd Line Wintel Analyst

Hatfield, Hertfordshire -
ComputaCenter
Assist with SLA reporting... Applicants must have the ability to undertake Security Clearance (SC) A broad technical knowledge of Server environments, particularly Windows Server, Active Directory, Antivirus (Sophos, Symantec, MacAfee), Exchange and Outlook. MCP in AD, Windows Server and ideally XP Pro... Skills Desired: Technical knowledge of Citrix or VMware.....
Salary: Competitive
Posted: 18 days ago

3rd Line EUC Engineer - Citrix XenApp, XenDesktop, NetScaler

Peterborough -
Lawrence Harvey
The team is about to undertake a major internal Citrix upgrade project, in which you will play a key part which your skills in XenApp, XenDesktop and NetScaler... * Adhering to Incident management procedures... * Citrix XenApp and XenDesktop support experience. * Experience of using Citrix NetScaler. * Citrix Provisioning Services support experience. Beneficial: *...
Salary: £35000.00 - £45000.00 per annum + Benefits + Overtime
Posted: 8 days ago

Major Incident Manager

Hatfield, Hertfordshire -
ComputaCenter
Incident and problem management experience... Experience with Remedy. Experience with Training & Project Management... Experience working in ERP environments (e.g. Oracle Enterprise1, SAP R/3) Working knowledge of relevant network protocols (e.g. TCP/IP, UDP, NFS, NTP, OSI, VPN, NAT, TLA). Understanding of multiple operating systems such as HP-...
Salary: Competitive Salary + Comprehensive Benefits
Posted: 4 days ago

IBM TAM (Tivoli Access Management) Consultant

Norfolk -
Stott & May
Skills: IBM TAM (Tivoli Access Management) My client seeks an experienced... The ideal consultant will have an experience in Incident lifecycle management in a managed service environment using Tivoli Access Manager, TDI & TDS and Working with incidents, incident management, root cause analysis, availability management Should be well versed with Application...
Posted: Yesterday