Jobs 1 to 14 of 14

Incident Manager

Hatfield, Hertfordshire -
Hays Talent Solutions
As the Incident Manager, you will be responsible for a new contract and will micro manage calls through to resolution, providing regular reports and SLA's on performance. You will focus on P1 calls to guarantee SLA and utilise multiple systems... You will have a background of core incident management,...
Rate: £16.00 per hour
Posted: 3 days ago

Service Delivery Analyst / Service Analyst

Chelmsford, Essex -
Robert Walters
An excellent role has arisen for a Service Delivery Analyst to join a growing company, this role will ideally be located in Chelmsford, but we can consider Hope Valley, or Newcastle. The role will support the Service Delivery Manager to ensure the IT Services provided by 3rd parties are operating...
Salary: £25000 - £32000 per annum
Posted: 3 days ago

Incident and Problem Manager

Luton, Bedfordshire -
Easyjet
Providing 24/7 cover for crisis situations, we'll look to you to identify the root causes of problems,eliminate recurring incidents, and minimise the impact of events that can't be prevented. The role comes with its fair share of challenges, so we're looking for an Incident & Problem...
Posted: 3 days ago

Incident and Problem Manager

Luton, Bedfordshire -
easyJet Airline
Providing 24/7 cover for crisis situations, we'll look to you to identify the root causes of problems,eliminate recurring incidents, and minimise the impact of events that can't be prevented. The role comes with its fair share of challenges, so we're looking for an Incident & Problem...
Posted: Yesterday

Service Desk/ First Line support Analyst / call logger

Peterborough, Cambridgeshire -
Global Technology Solutions Ltd
Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements... * Escalate potential service issues initially with Team Leader/Service Desk Manager /Service Delivery Manager. As a 1st Line/ Service Desk/ Remote Support Analyst / Call Logger you must have the...
Rate: £11 - £13 per hour
Posted: Yesterday

Second Line Analyst - Wintel

Hatfield, Hertfordshire -
Hays - Computacenter
Technical 80% Call and incident Management... Adhere to customer and Computacenter Security Policies... Assist with SLA reporting. Applicants must have the ability to undertake Security Clearance (SC) Ideal Candidate... A broad technical knowledge of Server environments, particularly Windows Server, Active Directory, Antivirus (Sophos, Symantec, MacAfee), Exchange and Outlook... MCP in...
Salary: flexible benefits
Posted: 2 days ago

End User Support Team Leader

Hemel Hempstead, Hertfordshire -
Northgate Public Services
Knowledge of Microsoft Server technologies, Active Directory. Knowledge of network environments, LAN/WAN technologies and TCP/IP. Knowledge of VPN (Juniper preferred), Exchange, Windows XP /7, BES, Citrix, VOIP (Mitel preferred) Experience machine build image creation, maintenance and deployment... Desirable: Experience with Google Apps for Business. ITIL foundation Level qualification...
Salary: Competitive
Posted: 7 hours ago

IT Service Management Analyst

Hatfield, Hertfordshire -
JM
Apply and manage process tool updates and new releases as delivered by the SaaS ITSM service provider. *Manage and maintain the CMDB and KMDB taxonomy and database to agreed standards... *ITIL Qualifications, ideally as ITIL Expert. *ITIL Intermediate qualification accepted if the candidate can demonstrate they are working towards higher...
Salary: £30000 - £40000 per annum + Benefits
Posted: 2 days ago

Senior Infrastructure Delivery Analyst

Watford -
Hays IT - Uk Posting account
My client an established, market leading facility management organisation based in Watford are now looking to recruit for the job of Senior Infrastructure Delivery Analyst to join their expanding team based in Watford... Ensuring the connectivity, data integrity and data validation for hardware upgrades/replacements are managed effectively. Configuration management -...
Salary: £35000.00 - £50000.00 per annum
Posted: 21 days ago

IT Services Manager, Hatfield

Hatfield, Hertfordshire -
JM
The team will also include process analysts to maintain and operate the process capability based on ITIL... *Managing the end user experience for all IT services through the service desk and field operations teams... *Owns and maintains the overall IT services support model and process capability, based on ITIL, support...
Salary: £42000 - £59000 per annum + bonus, benefits
Posted: 2 days ago

IT Service / Service Delivery Manager

Ipswich, Suffolk -
Connectus
Dealing with clients and senior stakeholders on a daily basis you will manage relationships with a number of clients; assisting presales and technical consultants with identifying further opportunities and managing the delivery of sometimes complex and enterprise scale agreements. Ideal applicants will have experience of the following - * Service Level Agreements,...
Salary: £45000 - £50000 per annum + bonus
Posted: 3 hours ago

Application Support Manager, Platform Technologies

Cambridge, Cambridgeshire -
Cambridge University Press
Key responsibilities will include: Collaborating with other managers in setting up effective ITIL operations and processes for 3rd line technical support maintenance activities... - Working closely with Maintenance Manager, assemble and supervise necessary resources across development, QA and solutions team to plan hot fix releases and oversee successful deployment of tickets... -...
Posted: 16 days ago

Governance Facilitator/Clinical Governance Officer/Lead

East of England -
Computer Futures
I am working with a large NHS Organisation in the East of England that are recruiting a Interim Governance/Risk officer to join there team. You will help the Division with Incident management, DATIX Reports, Serious Incidents and Risk Issues. Must have good Experience around Serious Incidents and Incidents and...
Rate: £300 - £301 per day + competitive
Posted: 10 days ago

SERVICE DESK MANAGER (Incidents) Peterborough 45k

Peterborough, Cambridgeshire -
Harvey Nash plc
My world renowned publishing company is seeking a Service Desk Manager specialising in Monitoring / Incident Management to join their office in Peterborough. The successful candidate will be responsible for the Event Management track operation within the Technology Department, as well as pulling together all monitoring and alerting systems. To apply...
Salary: £35000 - £45000 per annum + bonus
Posted: 2 days ago