Jobs 1 to 15 of 15

Service Desk Agent

Peterborough -
Hays IT - Uk Posting account
Within the role you will be tasked with troubleshooting front line issues, ensuring timely resolution of incidents within all SLA's and provide first class customer service. Background knowledge of ITIL Incident Management will be highly sought after, coupled with previous Service Desk and customer service experience, whilst excellent communication...
Posted: 24 days ago

1st Line Analyst

Peterborough, Cambridgeshire -
Kelway Ltd
Adhering to Incident management procedures... MCP) (Preferred) - Up to6 months remote support experience of o Windows Operating Systems (Essential) o Citrix (Preferred) o Cisco Telephony Systems (Preferred) o Hardware troubleshooting of both desktop and server hardware. (Preferred) o Application support of applications from major vendors such as Netapp, Cisco, Microsoft,...
Salary: From £17,000 to £20,000 per annum
Posted: Yesterday

Support Analyst - Incident / Problem Analyst (ITIL)

Peterborough, Cambridgeshire -
ROLE: Working in the Service Fulfilment business area, this Support Analyst role is part of the Incident Management and Problem Management teams and will focus on ensuring the fastest possible restoration of a failing IT system when incidents occur... You will need a good understanding of Incident management best practice...
Salary: Competitive
Posted: 14 hours ago

Incident Analyst

Peterborough, Cambridgeshire -
The One Group
Supporting and conducting the Major Incident process including the ongoing audit and monitoring of Major Incident management. Ensure the integration with other Service Delivery and Service Operations processes; Ensuring the quality of all elements contributing to and within the Major Incident process including the provision of Post Mortem reports. To...
Salary: £25k - 28.5k per year + + On Call Allowance
Posted: 2 days ago

ITIL Problem Manager, Service Management, Prince2

Watford, Hertfordshire -
Arrows Group
Strong previous experience in Problem Management, with a related ITIL certification, ideally expert in Problem Management, along with demonstrable. Experience of implementing ITIL Problem Management processes and procedures and working with key stakeholders across the business... Of project management methodologies, ideally Prince2 will also be very helpful... Incident Management and...
Salary: £45000 - £50000 per annum
Posted: Yesterday

Service Desk Team Lead

Peterborough -
Hays IT - Uk Posting account
Within the role you will be tasked with guiding the service desk, ensuring customer service excellence, manage your own Service Desk KPI's, Track the Service Centre Performance, Deputise for the IT Service Manager and carry out all supervisor activities including rostering and support cover. Previous team lead experience ranging...
Posted: 20 days ago

Service Desk/ First Line support Analyst / call logger

Peterborough, Cambridgeshire -
Global Technology Solutions Ltd
Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements... * Escalate potential service issues initially with Team Leader/Service Desk Manager /Service Delivery Manager. As a 1st Line/ Service Desk/ Remote Support Analyst / Call Logger you must have the...
Rate: £11 - £13 per hour
Posted: 18 hours ago

Service Desk / Helpdesk Analyst - MS Windows, Office, Blackberry

Colchester, Essex -
Information Technology Services
Troubleshooting Windows 7, MS Office 2010, document management, Blackberry, Active Directory and more... Working with other internal IT teams to coordinate the incident management processes. Administering Active Directory, Exchange, and Citrix... You should have good to advanced level knowledge of MS Office 2010 or 2007... You will work on a...
Rate: £15 - 18 per hour
Posted: 4 days ago

3rd Line Network Analyst - Cisco, Checkpoint

St. Albans -
Interquest - IQ ESM
o CCNP R&S/Security or relevant experience (Highly desired) o Solid understanding of Data Centre deployments (desired) o Firewall Technologies (Mainly Cisco ASA, Checkpoint and Nokia ) o Checkpoint - CCSA/CCSE. o Understanding of proxy technologies (Ideally Bluecoat) o Load balancers (Citrix Netscalers, F5, Cisco ACEs,)... * A broad technical knowledge...
Salary: £40000 - £50000 per annum
Posted: 23 days ago

Network Engineer

Sandy, Bedfordshire -
The key requirement for this position is for a candidate to be from a Cisco networking background with a CCNA/CCNP qualification (or the equivalent)... Daily tasks will involve documenting and monitoring IP addressing for Kier, managing and monitoring the Wireless networks and devices, monitoring and managing the Data Centre...
Salary: £35000.00 - £45000.00 per annum
Posted: 6 days ago

Second Line Analyst - Unified Comms

Hertfordshire -
Technical 80% Call and incident Management... Adhere to customer and Computacenter Security Policies... Assist with SLA reporting... A broad technical knowledge of Server environments, particularly Windows Server, Active Directory, Antivirus (Sophos, Symantec, MacAfee), Exchange and Outlook... MCP in AD, Windows Server and ideally XP Pro. Skills Desired: Technical knowledge of...
Salary: Competitive
Posted: 6 days ago

Technical Support Analyst (Mysql, Unix)

Welwyn Garden City, Hertfordshire -
Absolute Solution Limited
Experience in support and diagnosis of internet protocols. Strong knowledge of MySQL & database queries. Strong log analytical skills. Experience in SOAP and XML. Use of Unix command line for file handling... - Qualified to ITIL foundation or SIX Sigma Green Belt... - Experience with DHTML, Javascript & the DOM an advantage. - Experience of...
Salary: From £30,000 to £30,000 per annum 30k plus bens
Posted: 2 days ago

Major Incident Manager

Hertfordshire -
Incident and problem management experience... Experience with Remedy. Experience with Training & Project Management... Experience working in ERP environments (e.g. Oracle Enterprise1, SAP R/3) Working knowledge of relevant network protocols (e.g. TCP/IP, UDP, NFS, NTP, OSI, VPN, NAT, TLA). Understanding of multiple operating systems such as HP-...
Salary: Competitive
Posted: 9 days ago

3rd Line Citrix

Hertfordshire -
The analyst should have had extensive exposure to legacy and current Desktop Virtualisation technologies including Citrix Presentation server 4 to Xenapp 6/6.5+, Citrix XenDesktop, Provisioning Services, Microsoft Terminal Services, RDSH etc. Also fluent in Microsoft technologies including Group Policy, Windows Server, Windows Desktop etc. Supporting technologies such as...
Salary: Competitive
Posted: 15 days ago

Information Security Officer-PCI-DSS,EMV,ISO27001-CISSP/CIS

Basildon -
DP Connect
Keywords: PCI-DSS/PCI DSS, EMV, ISO27001, CISSP/CISA/CISM, Information Security Officer, Information Security Consultant, Information Security Manager. Leading client within the Payments industry currently require an Information Security Officer (PCI-DSS, EMV, ISO27001) to join the organisation on a Permanent basis, working from their Head Office in Basildon,...
Salary: £55000 - £60000 per annum + Excellent benefits package on offer
Posted: 7 days ago