Jobs 1 to 15 of 20

Service Desk Analyst

Runcorn, Cheshire -
Ricoh
Receipt, response, fix and referral of ITS service calls within agreed SLA’s... Classification and prioritisation of calls in-line with Incident Management processes... Escalation of calls within Incident Management guidelines, providing status feedback to customers and team/management at regular intervals... - VPN to backup servers to make sure backups...
Salary: £25k plus benefits
Posted: 24 days ago

1st Line Service Desk Analyst - Manchester

Manchester, Lancashire -
Networking People
Role: To provide my client with a 1st line IT Service Desk function in accordance with ITIL best practice to ensure accurate recording of all reported incidents, changes and service requests that affect the IT Infrastructure thus ensuring timely and cost-effective resolution within specified Service Level Agreements... To act...
Posted: 3 days ago

IT Operations Executive

Salford, Lancashire -
Outsourcery Hosting Ltd
This will include post sale support to existing customers with additional activities for supporting associated ITIL processes such as Incident Management, Problem Management & Change Management... - Monitor the relevant IT Service Management system (Microsoft Dynamics CRM) and email work queues for any service requests that require technical assistance for all Outsourcery...
Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
Posted: 17 days ago

Service Management Lead - Incident, Recovery and Problem

Manchester -
Williams and Glyn
The role will also act as an interface between the Business, the central Business Incident Management team and IT suppliers. The function will: - Govern and performance manage strategic partners contracted to deliver incident, recovery and problem management services... - Identify incident, recovery and problem management Improvement opportunities e.g... - Oversee effective...
Posted: 7 days ago

Field Service Engineer - IT

Lancashire -
Capita - ITIN
Capita is the UK's leading provider of business process management and integrated professional support service solutions... The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible to Ambulances and control rooms. In this job you will provide an effective response to...
Salary: £23000 - £29100 per annum + Car, OT
Posted: 24 days ago

3rd Line Service Centre Analyst

Manchester, Lancashire -
Networking People
Working knowledge of supporting networking / security devices, ideally working to / have a CCNA qualification... Required to hold recognised Microsoft certification (MCP, MCITP, MCTS, MCSA, MCSE, etc…) Required to have knowledge Microsoft Infrastructure applications including AD, and Exchange. Ideally to also include knowledge of SQL, SCOM, and SCCM. Working knowledge of...
Posted: 3 days ago

IT Helpdesk Analyst/IT Support Engineer

Manchester, Lancashire -
NCC Group
Candidates must have experience administering, managing, maintaining and troubleshooting the following technologies: Exchange Server (2007/2010), Server 2003, 2008, 2012, Active Directory, Group Policy, Citrix and VMware. You will be expected to support Microsoft technologies so ideally will have MCP,MCSA, MCITP. Understanding of LAN/WAN architecture and VoIP also...
Posted: 2 days ago

Incident and Problem Manager

Manchester, Lancashire -
Laterooms Ltd
Maintaining high service availability and minimising impact on live service through effective proactive and reactive Incident & Problem Management processes... A passion for continual Service Improvement is a must as is the ability to keep a clear a focus on service and root cause analysis... Provide clear and informative updates to...
Salary: Competitive + bonus + benefits
Posted: 3 days ago

First Level Operations Support (Support, IT Support, Operations Support)

Handforth, near Manchester -
Frontline Consultancy
Following internal incident management processes for escalation within SLA metrics. - Logging of Support tickets (Incidents / Problems / Service Requests) - Working within customer agreed Service Level Agreements (SLA) - Working towards Service Level Targets (SLT) - Escalation of high priority tickets following the escalation process. Monitoring Managed Service customers infrastructure for errors and escalate...
Salary: Competitive
Posted: 8 days ago

Service Desk Manager

Liverpool -
Venturi
My exclusive client based in Liverpool are recruiting for a contract Service Desk Manager for an initial 3 months that has a good chance of extending. You should be available to interview and start at short notice and you must have a strong record of management, have experience of managing...
Rate: £250 - £335 per day
Posted: 18 days ago

3rd Line Service Desk/Helpdesk Support

Manchester, Lancashire -
Networking People
Working knowledge of supporting networking / security devices, ideally working to / have a CCNA qualification... Required to hold recognised Microsoft certification (MCP, MCITP, MCTS, MCSA, MCSE, etc…) Required to have knowledge Microsoft Infrastructure applications including AD, and Exchange. Ideally to also include knowledge of SQL, SCOM, and SCCM. Working knowledge of...
Rate: £280 - £290 per day
Posted: 4 days ago

Infrastructure Manager - Cloud & Hosting

Rochdale, Lancashire -
Zen Internet Ltd
Across the whole business we have an on-going focus on continual improvement to do justice to our mission to provide “the best ISP service in the UK”. Over the last 18 months Zen has seen exponential growth in demand for its Cloud services combined with incremental development of its...
Salary: Up to £67,000 per annum depending on experience + benefits
Posted: 4 days ago

Internal Systems Manager

Rochdale, Lancashire -
Zen Internet Ltd
Across the whole business we have an on-going focus on continual improvement to do justice to our mission to provide “the best ISP service in the UK”... In Tandem with the incremental growth in our workforce, we are currently growing significantly the size of our internal Systems Development department...
Salary: Up to £50,000 per annum depending on experience + benefits
Posted: 3 days ago

3rd Line Infrastructure Engineer - 3 Months - Manc - (Shifts)

Manchester, Lancashire -
Talent International
Incident Management within ITIL framework... Required to hold recognised Microsoft certification (MCP, MCITP, MCTS, MCSA, MCSE, etc…) Required to have knowledge Microsoft Infrastructure applications including AD, and Exchange. Ideally to also include knowledge of SQL, SCOM, and SCCM. Working knowledge of virtualised environments - including: VMWare, Citrix, HyperV. Advantageous to hold...
Rate: £300.00 per day
Posted: 2 days ago

Production Change Risk Lead

Manchester -
Williams and Glyn
Supplier Performance Management accountabilities: - Provide oversight and assurance by monitoring key risk indicators of suppliers’ production change management performance... - Change and Configuration Management Execution Expert. - Risk Management Expert to Globally Rec... - Service Management Methodologies and Tools Expert... - Operational expertise in Production Change control and risk management within a multi tower...
Posted: 7 days ago