Jobs 1 to 15 of 17

Service Desk Analyst

Manchester -
Ricoh UK
Receipt, response, fix and referral of ITS service calls within agreed SLA’s... Classification and prioritisation of calls in-line with Incident Management processes... Escalation of calls within Incident Management guidelines, providing status feedback to customers and team/management at regular intervals... - VPN to backup servers to make sure backups...
Salary: £18k
Posted: 3 days ago

2nd line support Analyst

Manchester, Lancashire -
Harvey Nash plc
The client who are a well known eCommerce business are in need of long term extra resource on there service desk to be responsible for mainly 2nd line issues (some 1st line)... * Working to agreed OLA's and SLA's... * Administration of Service Management Tool, working with the Service Management...
Posted: 19 hours ago

Applications Manager - Service Delivery / ITIL

Liverpool -
Hays IT - Uk Posting account
Applications Manager - Service Delivery / ITIL - Liverpool £52-59k OLA - SLA - Information Systems - Application Management - Service Delivery - Oracle A market leader in their field, based in Liverpool require an Application Manager with a strong service delivery focus to provide day-to-date management of the Application Support team and to make...
Salary: £52000.00 - £59000.00 per annum + benefits
Posted: 15 days ago

IT Service Desk Team Lead / ITIL / Service Desk

Manchester, Lancashire -
Circle Recruitment
So in the role you shall be responsible for supervising to ITIL best practices and then have an involvement in core IT Service Management functions. This will include Incident Management, Change Management, Configuration Management and Service Level Management... Keywords: IT Service Desk Team Lead / IT Helpdesk Manager / ITIL / SLA / Service...
Salary: £26000 - £31000 per annum + Benefits
Posted: 6 days ago

Service Desk Analyst

Manchester, Lancashire -
Spring Technology
Within the company there are major transformation and improvement projects taking place, which the successful candidate will have to support in a helpdesk support scenario working to agreed SLA's and KPI's... *Achieved Level 2 in service desk and Incident Management. *Networking Experience (Wi-fi, WAN, LAN) *A working...
Salary: £19000.00 - £20000.00 per annum
Posted: 3 days ago

IT Service Manager

Manchester -
Pertemps ERP
Knowledge of implementing ITIL and service quality procedures. - Experience of effective transition of new services and products into service delivery teams. - Broad exposure to IT infrastructure/application landscape ideally with technical depth in a discipline or ITSM process... As an IT Service Manager your main responsibilities will be: - Be accountable...
Salary: £45,000-£50,000 + Excellent benefits
Posted: 8 days ago

IT Service Managers x2

Manchester, Lancashire -
Talent International
Service delivery, Service manager, ITIL, Major Incident, Problem Change, Transformation, BPR... The Service Manager roles are both key roles within the organisation and will both report into the Service Delivery Manager who manages the provision of IT Services to the Organisation... Manage SLA's and OLA's... Provide performance statistics...
Salary: £40000 - £52000 per annum
Posted: 3 days ago

Incident Manager - Service Delivery Coordinator-Major Incident Analyst

Chorley, Lancashire -
Resourcing People Ltd.
The main objectives of Service Delivery are: - To restore normal service as quickly as possible - To minimise the impact of incidents on the business - To ensure that incidents are processed consistently and in line with the published process - To directly support resources where required - To provide information that allows support...
Salary: Unspecified Basic salary, plus shift allowance & benefits package.
Posted: 2 days ago

Service Delivery Manager

Crewe, Cheshire -
WEX Europe Ltd
Continual improvement of IT Service Management & Operations performance to ensure agreed service levels are delivered to the business... ITIL Process... ITIL V3 Foundation & Lifecycle / Capability... Experience in implementing and / or managing ITIL based processes... Experience in customer services or service delivery with evidence of strong customer relationship management skills and...
Salary: Up to £60,000 per annum
Posted: 23 days ago

Application Support Engineer - South Manchester

Manchester, Lancashire -
McGregor Boyall
SQL Server / IIS / Microsoft Stack / VMware / Citrix... The ideal person will come from a support background and have a strong Microsoft background... Be the 1st point of contact during Incident Management and will determine whether the resolution can be achieved through application functionality and user support or if more technical...
Salary: £35000 - £45000 per annum + benefits
Posted: Yesterday

IT Support Manager - Active Directory, VMware, Exchange. £50,00

Knutsford -
Pearson Whiffin
Technical Knowledge Required: Microsoft server environments. Windows Server. Active Directory. Microsoft Exchange) & Other email systems. Microsoft Office Software. Microsoft SQL Server. Virtualisation Technologies (VMware / Hyper-V) Desktop PC Support. Network Communications / TCPIP and WAN technologies. Firewalls/VPNs. Thin Client Systems... MCSE or MCP qualifications desirable. ISO 9001 / ISO 27001 experience.....
Salary: £40000 - £50000 per annum
Posted: 11 days ago

Infrastructure Manager

Rochdale, Lancashire -
Zen Internet Ltd
Over the last 18 months Zen has seen incremental development of its Linux and Windows-based Hosting services... Running and refining a robust Change Management process to ensure changes to the infrastructure are made in a controlled manner so that risk to customers is minimised... Implementing and refining an effective...
Salary: Up to £67,000 per annum + benefits
Posted: 8 days ago

Security Analyst - SOC

Warrington, Cheshire -
EXCELerate
Are you interested in technology such as, Checkpoint, Juniper, F5 or Arcsight?... The responsibilities of the successful Security Analyst are as follows: -To provide high quality support relating to Checkpoint, Juniper, F5, Arcsight etc... -Incident management... -Exposure some of the following technologies; Checkpoint, Juniper, Cisco, Bluecoar Proxy, F5 Load Balancer,...
Salary: Up to £35K Basic + £12k Shift Allowance - £47K Package plus benefits
Posted: 2 days ago

IT Business Analyst

Macclesfield -
Hays IT - Uk Posting account
The Role: * Ensures that business as usual services in their area of responsibility are delivered and maintained in accordance with Service Level Agreements * Subject matter expert in system, driving full end to end resolution of problems and fixes * Carries out problem management in relation to HR Platform by effectively identifying,...
Rate: Market Rate
Posted: 25 days ago

IT Business Analyst - Saba, Learning Technologies

Alderley Edge -
Hays IT - Uk Posting account
The Role: * Ensures that business as usual services in their area of responsibility are delivered and maintained in accordance with Service Level Agreements * Subject matter expert in system, driving full end to end resolution of problems and fixes * Carries out problem management in relation to HR Platform by effectively identifying,...
Rate: Market Rate
Posted: 24 days ago