Jobs 1 to 15 of 36

Service Desk Analyst

Service Desk Engineer Windows Office Active Directory 1st Line Support... To log Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale... To identify priority calls and...
Weybridge, Surrey -
Capita Resourcing - IT Resourcing
Rate: £120 - £145 per day
Posted: 2 days ago

Major incident manager

Suitable candidates will have: - A minimum of 3 years experience in Major Incident Management... - Apply standard incident Management techniques to ensure disruptions to service stability and outage times are kept to a minimum. - Driving Service management best-practice and ITIL process standardization. - Maintain measurements and KPI reporting for global service...
Maidenhead, Berkshire -
Nigel Frank International Ltd
Salary: £45000 - £55000 per annum + Benefits
Posted: 2 days ago

Major Incident Manager

You will also modify procedures & processes with the problem management team to minimise repeat future incidents and will liaise closely with the change management team to ensure that change projects do not lead to new major incidents in their own right... Experience required: - Strong ability in Major Incident Management and...
Southampton, Hampshire -
Connectus
Salary: £35000 - £45000 per annum
Posted: 3 hours ago

IT Support Analyst

You will providing comprehensive 1st line support to internal employees, with responsibilities to include answering calls and processing incidents logged through a self-service portal, providing incident management and advising customers on how to proceed, and escalating to 2nd and 3rd line teams where appropriate... Experience of Windows xp-7,...
Hampshire -
Hays Specialist Recruitment Ltd
Rate: £13.00 per annum
Posted: 24 days ago

Service Manager - Telecoms - £50,000

SQL - ITIL - Growing Business... Key Skills: *Experience of working to ITIL, ISO20000, ISO27001 (or similar processes) *Experience managing a team of multi-skilled staff... *Some knowledge of SQL. *Familiar with service processes and systems (ticketing, SLA's, incident management and change management) *Problem solving skills. *Excellent communication skills (verbal and...
Oxford, Oxfordshire -
Senitor Associates
Salary: £500000 per annum + Benefits
Posted: 2 days ago

Desktop Support Engineer

Call handover as required in line with agreed SLA... Candidate:- SC Cleared (Ideally or eligible to undertake)... Good technical knowledge, skills and hands on experience in PC software - including Windows XP and Windows 7 Microsoft Office, Microsoft Outlook... Knowledge of WAN/LAN environment and terminology, IT infrastructure and services would...
Farnborough -
Capita Defence & Security Resourcing
Salary: £20000 - £30000 per annum
Posted: 10 days ago

Service Desk Engineer (SQL)

The Operations Support Engineer requires a broad range of skills which include MySQL, IP Networking and UNIX/Linux... Maintaining communication with customers and escalating issues as per our incident management process... First line diagnostics and replication of faults and appropriate escalation. Handle support tickets to ticket SLA requirements, escalating to...
High Wycombe, Buckinghamshire -
Connect 44 UK
Posted: 20 hours ago

Senior Support Analyst / 2nd Line Support

Knowledge of ITIL, Service Desk operations and technical specialisms... - 2 years + Incident Management experience. - Experience of problem management... - Experience with Microsoft Office (Outlook, Word, Excel, Visio etc) - Understanding of the architecture for web/internet applications and their structure. - Operating systems (Eg, Windows 2008 server, 2012 server, Windows 7 & 8 etc) -...
Reading, Berkshire -
83Zero
Salary: From £28,000 to £35,000 per annum
Posted: 4 hours ago

Application Support Analyst / Software Support Analyst, Abingdon

As well as this, you will manage the process of incidents through the incident management system and try to resolve these issues in a professional and timely manner. A good understanding of the retail industry and its operations and process is needed, along with SLA’s with clients... Understanding of...
Abingdon, Oxfordshire -
MARS Technical Recruitment
Salary: From £24,000 to £28,000 per annum
Posted: 2 days ago

Support Team Lead - Financial Services and IT

IRESS is a principal global supplier of share market and wealth management systems producing innovative, sophisticated solutions... A primary focus of this role is to ensure customer’s service objectives, plans and targets are consistently maintained and the principles of continuous improvement with best value practices are being achieved... Through...
Leatherhead, Surrey -
Iress
Posted: 6 hours ago

IT Systems Support Engineer

Problem and incident management. Microsoft Windows Desktop. Microsoft Windows Server 2003 / 2008 / 2012. Microsoft Active Directory. Exchange 2010 / 2013. TCP / IP. Broadband Installation, Support... Microsoft Office... MS Office - all versions... Desirable Criteria: Microsoft Windows Desktop... VLAN, LAN, WAN. Hyper V / VMware. ITIL. Cisco TCP/IP & VOIP. Experience of using and...
Milton Keynes, Buckinghamshire -
The F10 Group
Salary: £20000 - £25000 per annum
Posted: 3 days ago

Technical Support Analyst - £20K - £28K per annum

Provide incident management and troubleshooting in accordance with defined process and procedure to ensure a high quality of customer service... Excellent Time Management Skills. Understanding of UNIX and Windows Operating Platforms. Understanding of ERP systems... Keywords: Application Support, Software Support, Accountancy Software Support, Support, AAT, Slough, Berkshire, Maidenhead, Reading, Middlesex.
Slough -
Spectrum IT
Salary: £22000 - £28000 per annum + Benefits
Posted: 7 days ago

System Administrator (Systems Administrator)

Role: Systems Administrator (Windows/Linux) Location: Egham, Surrey, United Kingdom... Royal Holloway University are currently recruiting for a Senior Systems Administrator (Windows and Linux) to sit within the Systems Administration team within the IT Services department to administrator an Enterprise state of the art infrastructure... To be part of a...
Egham, Surrey, United Kingdom -
Royal Holloway University
Salary: £41,030 - £48,548 inclusive of London allowance
Posted: 9 days ago

Service Delivery Manager

We're taking on new challenges around the world and exploring new ways to open up the world for our millions of customers... About the Team: Business Service Management provides Implementation, Service Delivery and Technical Services capabilities that support Business customers (Enterprise, SMB and Partners) across their fixed, mobile and...
Slough, Berkshire -
Telefnica
Posted: 2 days ago

Technical Support Analyst (24x7 Shift pattern/Night working from home)

The organisation provides drug and medical database services, prescription data analytics and, more recently, secure message services to support NHS electronic services... Escalation in accordance with SLAs and problem management process... Understanding of ITIL© service management principles and lifecycles (in particular Incident, Problem, Change, Release and Event Management) Experience working...
Chertsey, Surrey -
Cegedim Health Services
Salary: From £26,000 to £34,000 per annum Plus Company Benefits
Posted: 8 days ago