The Techinical Support Representative is responsible for overseeing the incidentmanagement and resolution process, including overseeing the prioritization and escalation of IT incidents, coordinating the incident response team, implementing workarounds, and, where applicable, conducting trend analyses and root cause analyses. Strategy & Planning · Establish and enforce incident response service level agreements in consultation with end users in the business to establish incident resolution expectations and timeframes. · Analyze performance of incidentmanagement activities and documented resolutions, identify problems, and devise and deliver solutions to enhance quality of service and to prevent future problems. · Regularly … iterate on the incidentmanagement process using data gathered about the frequency and severity of incidents. Acquisition & Deployment · Prepare budget proposals and operational expenditure statements. · Collaborate with other departments to identify and/or procure service management software for internal staff and external clients. · Conduct research on more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Oracle
achieving long term goals (for example, learning an unfamiliar programming language) Ability to effectively assess and communicate risks and appropriate levels of urgency to management and engineering staff. Excellent organisational, presentation, verbal, and written communication skills Nice to Have Experience working in a large cloud or Internet software company … Determine the best practices for the large-scale Big Data infrastructure used by some Oracle LOBs, including tooling, data architecture, and content. May lead incidentmanagement teams and provide expert level incidentmanagement expertise. Coordinates incidents with other business units and may act as incident commander of multiple serious incidents. Leads development of new methods, playbooks and provide thought-leadership related to incidentmanagement throughout Oracle. May provide leadership in an incidentmanagement team, bringing expert-level skills to respond to security events in line with Oracle incident response more »
Chatham, Kent, South East, United Kingdom Hybrid / WFH Options
Intec Select
Problem Management Lead - ITILv4 - £500 PD A highly reputable financial services corporation is currently hiring a Problem Management Lead on a contract basis to review our clients problem management processes and highlight areas for improvement/maturity. Our client is looking to pay a rate of … with hybrid working in Chatham/Wolverhampton for 3/6 months. To be successful, the chosen candidate must have strong capabilitiesin Problem/Incident/Changemanagement preferably within the financial/insurance/regulated domains utilising tools such as ServiceNow. Core deliverable: Review effectiveness of Problem Management … and budget requirements Execute Process improvements and demonstrate success through reporting Root Cause Analysis Propose improvement plan Execute improvement plan Core skill set: Problem ManagementIncidentManagement Change Management ServiceNow ITIL v3 or ITL4 Team Management Process Optimisation Agile Problem Management Lead -ITILv4 more »
Tunbridge Wells, Kent, Royal Tunbridge Wells, United Kingdom Hybrid / WFH Options
Vermelo RPO
Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills. … be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incidentmanagement, problem management, change management, asset management, request management and the service desk. Identify and implement improvements to processes … with in service operations. Management of 3rd Party Suppliers which support service delivery. Foster and maintain a culture of continuous improvement to ensure the services continue to meet business needs. Set Service Levels & KPIs producing regular reports measuring performance. Manage and mitigate operational risks plus compliance with security/ more »
IT Problem Management Lead A highly reputable financial services corporation is currently hiring a Problem Management Lead on a permanent basis to oversee a team of problem managers who facilitate the root causes for critical/recurring incidents. The chosen candidate must have strong capabilities in ITIL, Agile … based in Wolverhampton or Chatham 3 days per week. Core deliverables: Oversee day-to-day process execution and act as SME for the Problem Management process. Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incidentmanagement, and configuration management. Identifying underlying causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution information Maintain the Known Error Database and ensure the Service Desk are actively benefiting/applying known workarounds. Implement mechanisms for proactive problem management by analysing more »
aspects, coordinating PPM and break/fixes working between the Data Centre Manager and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist … and 6pm-6am. Duties and Responsibilities The role includes but is not limited to the following: - Technical Resource: Witness all critical works on site. Management of M&E tasks to ensure service delivery meets expectations. Support the Data Centre Manager on customer requirements, drawings, pricing and implementations. Assist in … assessments and permit approvals. Site Availability: Maintaining zero customer down time including any breaches to contractual SLAs and KPIs. Work closely with the Service Management Centre (SMC) on the change control process, that customer communications and fault updates are being accurately reported and managed. Breakdown Post Incident Reviews more »
technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist … and 6pm-6am. Duties and Responsibilities The role includes but is not limited to the following: - Technical Resource: Witness all critical works on site. Management of M&E tasks to ensure service delivery meets expectations. Support the Data Centre Manager on customer requirements, drawings, pricing and implementations. Assist in … permit approvals. Site Availability: Maintaining zero customer down time including any breaches to contractual SLA’s and KPI’s. Work closely with the Service Management Centre (SMC) on the change control process, that customer communications and fault updates are being accurately reported and managed. Breakdown Post Incident Reviews more »
and work on IoT and Telemetry solutions for our future connected machines with integrations to our CRM and ERP platforms Salesforce, SAP and Vending Management Software Why Join us - Great development opportunities Supportive team and manager Company well being and benefit package Salary - £45-55,000.00 dependent upon experience … must have) Excellent knowledge of web technologies and systems integration (web applications, WCM, eCommerce, micro services, API, technologies enterprise integration) Good knowledge of project management methodologies (Agile is a plus) and the software development cycle A propensity to manage digital activities and projects will be required Key Activities The … role is responsible for contributing to the end-to end management of the development and implementation of IT solutions in support of the overall business strategy. Therefore, the role involves ensuring efficient and effective use of IT investments and resources, working closely with technical teams, assists in testing and more »
years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems). Incidentmanagement experience required, responding to electrical and mechanical failures, focusing on incident resolution and lessons learned. Proficiency in two or more of the following … areas: Power capacity allocation for high and low-density racks. Incidentmanagement and resolution for outages related to M&E. Systems administration (Linux and/or Windows Servers). Proficiency in data center design, commissioning, and operational best practices. Track record of executing Method of Process (MOP) improvements. … skills. Strong adherence to processes, assuming the role of a process champion. Effective relationship skills. Ability to work independently and proactively with minimal direct management oversight. Experience supporting large Enterprise customers in an Operations environment. Preferred Qualifications Bachelor's degree or relevant work experience. CNET CDCDP or CDCMP 5+ more »
years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems). Incidentmanagement experience required, responding to electrical and mechanical failures, focusing on incident resolution and lessons learned. Proficiency in two or more of the following … areas: Power capacity allocation for high and low-density racks. Incidentmanagement and resolution for outages related to M&E. Systems administration (Linux and/or Windows Servers). Proficiency in data center design, commissioning, and operational best practices. Track record of executing Method of Process (MOP) improvements. … skills. Strong adherence to processes, assuming the role of a process champion. Effective relationship skills. Ability to work independently and proactively with minimal direct management oversight. Experience supporting large Enterprise customers in an Operations environment. Preferred Qualifications Bachelor's degree or relevant work experience. CNET CDCDP or CDCMP 5+ more »
We are looking to recruit an experienced ITSM Analyst with experience of working in an ITIL based environment. Responsibilites will include IncidentManagement, Asset Management, Licensing, Problem management, reporting on performance against SLA's and actively contributing to a culture of continuous improvement. To be a … with a passion for prividing the best service possible. In this role there is a clear development path from ITSM analyst into service delivery management for those with the potential and desire to continue to develop their capabilities and career. This is an opportunity to join an organisation that more »
Hampton, Middlesex, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
AV and Patch Management Engineer - Server Engineer Salary £30,000 - £40,000 Location Hampton, Peterborough Hybrid 1-2 days in the office AV and Patch Management Engineer is responsible for maintaining and updating operating systems and applications on Servers, computers and other supported devices. A Senior Patch Engineer … technical issues. KEY RESPONSIBILITIES * Investigating and diagnosing complex technical issues * Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software. * Work with consultants to better understand issues and solutions. * Provide technical assistance to on-going projects and the transition of new customers when … required * Provide a point of technical escalation and expertise. * Responding to BAU Security and Patch Management incidents logged on the incidentmanagement system to ensure incidents are resolved within SLA whilst providing help and support to the team * Monitor, progress, and resolve incidents whilst ensuring customer satisfaction more »
professionalism and ensure customer satisfaction throughout the support process. Continuously strive to enhance the end-user experience and exceed their expectations. Utilise IT service management principles and processes to deliver efficient and effective service delivery. Follow best practices and standard operating procedures in incidentmanagement, problem management … service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus! Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem-solving and analytical more »
tele-data closets and patch in network drops using copper and fibre patch cords. Handle trouble tickets related using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. Rack and stack equipment including: network … switches and routers, servers, storage and data management devices, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fibre, and any other equipment necessary for data center operations. Receive, asset tag, store, and deploy equipment and tools for data center operations as necessary. Escalation … racks and cabinets, to prevent particles from becoming airborne. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Great communication skills Strong working knowledge of cable management and termination within a Data Center Ability to work within a collaborative team environment. Ability to interpret multi-device information spreadsheets and vendor installation more »
tele-data closets and patch in network drops using copper and fiber patch cords. Handle trouble tickets related using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. Rack and stack equipment including: network … switches and routers, servers, storage and data management devices, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fiber, and any other equipment necessary for data center operations. Receive, asset tag, store, and deploy equipment and tools for data center operations as necessary. Escalation … racks and cabinets, to prevent particles from becoming airborne. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Great communication skills Strong working knowledge of cable management and termination within a Data Center Ability to work within a collaborative team environment. Ability to interpret multi-device information spreadsheets and vendor installation more »
Tunbridge Wells, Kent, Royal Tunbridge Wells, United Kingdom Hybrid / WFH Options
Vermelo RPO
to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted/escalated appropriately in a timely manner. Incidentmanagement - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context … communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file … Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system more »
Welwyn Garden City, Hertfordshire, South East, United Kingdom
ABM UK
the standards required of ABM to a retail Shopping Centre outlet. Both internally and externally you will be required to ensure that the site, Management Centre, all public areas including all associated service yards/roads, loading bay, toilets, common areas and back of house areas are fully secured … and cleaned to a level of service which exceeds the clients expectations and are safe through a planned and proactive management program. ABM Services operate in an honest and integral manner, meeting our clients demands in the best way possible. We concentrate on putting people first our employees and … all times Ensure any night/pm activity is correctly supervised and measured Provide weekend Duty cover as required by the client Manage the incident and accident reporting procedures Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics Complete all company more »
Aylesbury, Buckinghamshire, South East, United Kingdom
James Adams Group
troubleshooting both hardware and software IT issues. Demonstrate expertise in on-site Active Directory (AD) and Azure Active Directory (AAD), Windows 10, Windows Server Management, Office 365 suite, Microsoft Teams, and SharePoint. Manage the onboarding, relocation, and offboarding processes for employees (Starters, Movers, and Leavers). Escalate complex issues … cloud services in a Windows OS environment. Stay updated on current IT trends including cybersecurity, phishing, collaboration, and productivity tools. Contribute experience in service management within a large-scale environment, covering incidentmanagement, escalation procedures, and related disciplines. Provide comprehensive service and support for Microsoft Office 365. … Manage Mobile Device Management (MDM) tools such as SOTI MobiControl and InTune administration. Handle VOIP telephony administration tasks. Assist in project activities as required. Conduct on-site visits as part of the role's responsibilities. Personal Specifications: Qualifications: IT Framework certification (ITIL V3/4 Foundation, MSA, CompTIA A+ more »
Epsom, Surrey, South East, United Kingdom Hybrid / WFH Options
Lloyd Recruitment - Epsom
Telephone. Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales Delivery of first-class … and colleagues to investigate, accurately diagnose, analyse, resolve issues and service interruptions and to resume normal service as soon as possible following the approved incidentmanagement process. Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person or service provider whilst ensuring … the customer is communicated effectively Identify and report recurring incidents to BTS Service Desk Management team to prevent problems Attend bi-weekly problem management meeting where required to represent the Service Desk Attend Weekly CAB where required to present and represent Service Desk changes whilst feeding back any more »
of IT operations, providing 247 first line support across the airport both internally and externally. Focussing on providing excellent customer service, the role handles incidentmanagement ad request fulfilment from the first point of contact through to successful confirmation of closure, tracking and managing the progress with internal … devices. ● Experience providing excellent customer service . ● Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation) ● Understanding of Incident and Problem Management ● Ability to grasp complex issues and describe to both technical and non-technical audiences . ● In depth experience and understanding … of Exchange Management ● Experience of using software deployment tools to remotely install software e.g. SCCM ● Understanding of network protocols such as TCPIP and DHCP ● Strong written and verbal communication skills. ● Experience of monitoring tools like SolarWinds, Nimsoft etc. Whats it like to work here? We prioritise the professional growth more »
of IT operations, providing 247 first line support across the airport both internally and externally. Focussing on providing excellent customer service, the role handles incidentmanagement ad request fulfilment from the first point of contact through to successful confirmation of closure, tracking and managing the progress with internal … devices. ● Experience providing excellent customer service . ● Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation) ● Understanding of Incident and Problem Management ● Ability to grasp complex issues and describe to both technical and non-technical audiences . ● In depth experience and understanding … of Exchange Management ● Experience of using software deployment tools to remotely install software e.g. SCCM ● Understanding of network protocols such as TCPIP and DHCP ● Strong written and verbal communication skills. ● Experience of monitoring tools like SolarWinds, Nimsoft etc. Whats it like to work here? We prioritise the professional growth more »
Coordinate the scheduling of staff to ensure 24/7 network monitoring. Escalate critical issues to the appropriate personnel/team for resolution. Lead incident response efforts, ensuring swift resolution of network problems and outages. Maintain incident logs and create detailed incident reports for PIR analysis. Collaborate … work on optimizing network resources. Implement network improvements and recommend upgrades to enhance performance and reliability. Maintain accurate records of network configurations, changes, and incident reports. Keep documentation up to date to facilitate efficient troubleshooting and decision-making. Enforce network security protocols and best practices. Monitor network security alerts … incidents. Continuously evaluate and enhance NOC processes and procedures for efficiency and effectiveness. Recommend and implement tools and technologies to improve network monitoring and incident management. Collaborate with other teams, such as network engineering, to address network design and architecture concerns. Participate in regular meetings to ensure alignment with more »
core values. The ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day … rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related problems from printer hardware to software solutions. The primary aim being to affect a high … in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained in the customer’s service management system Proactive approach to management of the customer’s assets. Monitoring of the entire printer fleet to minimise downtime by identifying and resolving more »
Aylesbury, Buckinghamshire, South East, United Kingdom
Kelltron Consulting Services
Kelltron Consulting Services (KCS) - Information Security Engineer Kelltron Consulting Services (KCS) specializes in providing cutting-edge cybersecurity solutions, focusing on access and identity management, data governance, and privileged access management. Our suite of products, including Kelltron Access Management, Kelltron Identity Management, Kelltron Data Governance Management, and … Kelltron Privilege Access Management, are designed to secure and streamline our clients' IT environments. At KCS, we are committed to building sustainable, inclusive, and positive security cultures for our clients through continuous engagement and reinforcement of good security behaviors. As a vital member of our Information Security team, you … experience in Python & JavaScript. - Familiarity with infrastructure-as-code technologies, including Terraform and CloudFormation. - Understanding of APIs, websites, and mobile application security. - Capability in incident response/SOC activities, including developing procedures and runbooks. - Proven track record in selecting, implementing, and maintaining security solutions. - Knowledge of security weaknesses and more »
Wokingham, Berkshire, South East, United Kingdom Hybrid / WFH Options
Computer Task Group (UK) Limited
areas of improvement and proposing solutions to enhance system stability and efficiency. Ensure smooth deployment of application updates, patches, and enhancements, following established change management processes. Document support activities, solutions, and troubleshooting steps for future reference and knowledge sharing. Train end-users on new features and functionality, conducting knowledge … issues. Familiarity with Linux operating systems and shell scripting. Experience of SQL and relational databases (ideally Oracle). Experience with application deployment and configuration management tools. Experience in networking, DNS, TCP/IP and DHCP Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional … to work under pressure in a fast-paced environment. ITIL certification or familiarity with ITIL processes is a plus. Knowledge of monitoring tools and incidentmanagement systems is desirable. Experience using Atlassian products such as Jira, Confluence, Service Management and Bitbucket Willingness to travel on occasion Willingness more »