Jobs 1 to 15 of 37

Night Shift Service Desk Analyst

Weybridge, Surrey -
Capita Resourcing - IT Resourcing
Night Shift Service Desk Engineer Windows Office Active Directory 1st Line Support... To log Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale... To identify priority...
Salary: £22000 - £26000 per annum
Posted: 3 days ago

IT Service Desk Analyst

Basingstoke -
Hays IT - Uk Posting account
Key responsibilities include: * To act as a single point of contact for all IT issues and requests via telephone, email, InfoPath and walk-in * Escalation to the IT Support Supervisor any tickets that are close to their SLA or are not able to be resolved * To ensure that all calls...
Salary: £20000.00 - £24000.00 per annum + benefits
Posted: 8 days ago

Applications Support Engineer

Gosport -
Capita - ITIN
The role's primary focus is on Incident Management and restoring service as quickly and effectively as possible to control rooms. In this job you will provide an effective response to requests for service, incident and problem management activities - looking after command, control and communications systems, infrastructure and terminals... Technical...
Salary: £22000.00 - £27000.00 per annum
Posted: 17 days ago

Major Incident Manager - Maidenhead

Maidenhead, Berkshire -
Earth Stream Global
Essential Skills: Demonstrable track record of working as an Senior Incident manager within a large and complex blue chip organisation; experience working as an Incident Manager with expert knowledge across data centre technologies such as: Windows/UNIX, RDBMS and storage; proven experience working in an Incident Management role where your...
Posted: Yesterday

Major Incident Manager

Maidenhead, Berkshire -
EarthStream Global
You will engage with stakeholders at all levels of the business so you will need a track record of stakeholder management ideally having a consultancy background... Apply standard Incident Management techniques to establish permanent/workarounds to complex issues within Data Centre services... Assists with the Global and Regional Incident Management...
Salary: From £55,000 to £65,000 per annum + benefits
Posted: 16 hours ago

DV Cleared Incident Manager

Reading, Berkshire -
Global Technology Solutions Ltd
An exciting opportunity has arisen for an experienced DV Cleared Incident manager to join a fantastic company based near Reading... *ITIL v3 Foundation Certificate in IT Service Management (Essential) *ITIL Service Operations training or qualification. (Desirable) *Recognised qualification in Root Cause Analysis techniques (Desirable) Knowledge. *Knowledge and understanding of IT...
Rate: £30.90 - £43.28 per hour
Posted: Yesterday

Service Desk Manager - superb new perm role in Reading

Reading -
Incite Insight
The Service Desk Manager is accountable for the effective and efficient operation of the Organisation’s Service Desk function, including people, process and technology within the incident management process. The IT Service Desk Manager is responsible for measuring performance of the service desk and driving continual improvement processes, and where...
Salary: £40,000 - £45,000 per year
Posted: 10 days ago

Service Delivery Analyst

Woking, Surrey, Ripley -
Brightred Resourcing
Someone working with ServiceNow is ideal... - Change Management... - Configuration Management... SERVICE DELIVERY ANALYST ROLE OVERVIEW... - To demonstrate knowledge and understanding of all defined IT service processes l, such as incident management, problem management, change management, service request management, configuration management, capacity and performance management, and to enforce adherence to these...
Rate: £150 - £300 per day
Posted: 21 days ago

IT Support Manager

Slough, Berkshire -
Networking People
The Team Manager role for the platform will build and operate teams, providing build, configure deployment and support of my client's cloud platforms to customer sites and their data centres. CRITICAL TASKS: Manage the 2nd line support team ( 8 people) day to day activities to meet SLA for incident,...
Salary: £55000 - £60000 per annum + Bonus + Flex Benefits
Posted: 3 days ago

IT Support Manager

Berkshire -
Networking People
The Team leader role for the platform build & operate teams, providing build, configure, deployment and support of my client's cloud platforms to customer sites and their data centres. CRITICAL TASKS: Manage the 2nd line support team day to day activities to meet SLA for incident, service request and problem...
Salary: Benefits
Posted: 23 hours ago

Technical Operations Manager

Farnborough -
Venturi
They are a rapidly growing organisation who tripled their profits in the last financial year... Working for this award winning organisation means that you will be responsible for evolving the business and the people and processes involved with their business critical and highly available IT solutions for prestigious clients in...
Salary: £60000.00 - £90000.00 per annum + benefits & bonus
Posted: 9 days ago

1st Line Client Support

Windsor, Berkshire -
Woodward Associates (UK) Limited
Identify opportunities for continual improvement in the area of support, testing and client satisfaction... To deliver against the key accountabilities, this role will be expected to: Be part of the incident management process... (Data Management) 3 SINT... (Problem management) 5 USUP. (Service desk and incident management) 5 Education /Qualifications Relevant...
Salary: From £18,000 to £22,000 per annum Competitive
Posted: 10 days ago

Incident and Problem Analyst / IT Analyst / IT Support Engineer

Portsmouth, Hampshire -
Bluetownonline
Key Responsibilities: Capture and analyse IT service outages using a standard ITSM suite. Logging and analysis of Incident tickets, ensuring that all relevant details are captured, and that incidents are diarised and are a useful reference point for enhanced problem and incident management... Chair and minute Incident and Problem management...
Salary: £19k - 21k per year
Posted: 19 hours ago

2nd Line Client Support / Analyst

Windsor, Berkshire -
Woodward Associates (UK) Limited
Business process improvement) PROG (Programming/software development) DBAB... (Data Management) UNAN. (User experience analysis) SINT... (Problem management) USUP. (Service desk and incident management) SURE... Customer Focus Engages with customers and service providers in, respectively, a service delivery and service management capacity... Microsoft Office, Outlook or similar... Provides coaching and support...
Salary: From £32,000 to £37,000 per annum Competitive
Posted: 10 days ago

Shift Team Lead

Milton Keynes, Buckinghamshire -
ComputaCenter
These processes include, Incident Management, Major Incident Management, Change Management & Problem Management... * Adherence to agreed SLA/KPIs for the customer... * Provides feedback for Performance Management of own team members. * Providing coaching, mentoring and support to staff under direct line management... Demonstrable knowledge of ITIL... Strong People Management skills - interpersonal skills,...
Salary: comprehensive benefits scheme
Posted: 13 days ago