Jobs 1 to 15 of 44

IT Incident Manager

Milton Keynes, Buckinghamshire -
Harvey Nash plc
A large organisation is seeking to appoint an IT Incident Manager to develop, maintain and manage their incident management lifecycle and associated processes and procedures... You will need to be able to demonstrate a good understanding of IT Incident Management processes, ideally compliant with ITIL best practice, have strong interpersonal...
Salary: £38000 per annum
Posted: Yesterday

Incident Manager

Milton Keynes, Buckinghamshire -
HAYS INFORMATION TECHNOLOGY
My client is looking for and experienced and established Incident manager to join their IT service quality team, which form part of the IT Service Delivery function in Milton Keynes. This role will be responsible for maintaining, developing and managing the incident management lifecycle and associated processes and procedures... Part...
Salary: £31000.00 - £37500.00 per annum
Posted: 6 days ago

IT Incident Manager

Milton Keynes, Buckinghamshire -
Involved Solutions Ltd
This exciting role will be responsible for maintaining, developing and managing the incident management lifecycle and associated processes and procedures... Part of this role will include working with colleagues across all IT areas to identify and act upon any common trends or patterns to improve service delivery. The Ideal candidate...
Salary: £37000.00 - £40000 per annum
Posted: 5 days ago

Service Desk Analyst

Surrey -
Roc Search
SERVICE DESK ANALYST / 6 MONTH ROLLING / !Only Apply If You Are Immediately Available! SURREY! ROC Search are urgently recruiting a Service Desk Analyst for a client of ours based in Surrey. This is a great opportunity for the right candidate, My client offers a good rate and the opportunity to...
Posted: 5 hours ago

Critical Incident Team Manager

Milton Keynes -
Interquest - IQ ESM
Also you'll provide senior leadership and facilitation to the critical incident management process across delivery towers, leadership and the Client, driving a team of CIMs that works closely with individual account(s) and has knowledge of the customer context. Acts as escalation to drive to resolution complex problems and...
Rate: £20 - £28 per hour
Posted: 14 days ago

Critical Incident Team Manager - 6 months

Buckinghamshire -
Interquest - IQ ESM
Also you'll provide senior leadership and facilitation to the critical incident management process across delivery towers, leadership and the Client, driving a team of CIMs that works closely with individual account(s) and has knowledge of the customer context. Acts as escalation to drive to resolution complex problems and...
Rate: £25 - £28 per day
Posted: 12 hours ago

Escalation Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: 6 days ago

Service Desk Analyst / Helpdesk Engineer - 1st Line / Must Drive

Surrey -
Coal IT Services
Relevant experience of Service Desk and Incident Management processes based on best practice approach to IT Service Management (ITIL)... As Service Desk Analyst/Helpdesk Engineer you will require practical experience of support at 1st Line within: Windows XP Microsoft Office 2003 including Outlook Internet Explorer Desktop and Laptop Dial up...
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: Yesterday

Customer Service Centre Agent (Shift)

Weybridge -
Capita - ITIN
Working as a Customer Services Agent within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...
Salary: £17000 per annum + £3,400pa
Posted: 19 days ago

Service Delivery Lead (Infrastructure & Software Development)

High Wycombe, Buckinghamshire -
Involved Solutions Ltd
Responsibilities - Service Delivery Lead... Supplier management. Ensure project SLA's are met... Co-ordinate root cause analysis and provide documentation. Provide risk and quality management controls... Knowledge of ITIL and Software Development methodologies highly desired. Experience with metric based measurement, request management, change management and incident management. Project Management Experience...
Salary: £40000 - £48000 per annum + Benefits
Posted: 6 hours ago

1st Line Support Engineer

Surrey -
Capita - ITIN
Your duties will include: - Providing a call-answering and logging function for the Managed Service Contracts - Carrying out a wide range of first time fixes against an agreed service level including account unlocks, mailbox issues, profiles and network drives - Logging change and service requests and undertaking activities associated with the...
Salary: £19000 - £22000 per annum + Benefits
Posted: 25 days ago

Head of IT Service Management

Winchester, Hampshire -
Redrock Consulting Ltd
You will also take responsibility for Continuous Improvement, overall line management of the support teams, continuous implementation of ISO 27002 and act as a point of contact for Incident Management, Problem Management and monitoring of SLA's and KPI's. You will have a background within IT Service Management, ideally...
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: 2 days ago

Senior Service Delivery Manager

Hampshire -
NES Global Talent
Ensuring future service requirements are identified and understood in Service Level Requirement d Service Management, Incident Management, Problem Management, Change Management, ITIL... Knowledge of IT services and experience with ITIL practises... Candidates must be eligible to go through SC Level security clearance... About NES Global Talent: Established in 1978, NES...
Salary: £50000 to £65000 per annum - Car + bonus etc
Posted: 2 days ago

IT Service Desk Technician

Southampton, Hampshire -
Spectrum IT Recruitment (South) Ltd
will include: Logging and categorising all incidents and requests on the designated incident management tool... Microsoft Windows Operating Systems. Active Directory. Microsoft Exchange... Microsoft Office 07, 10, 13, 365... Windows printing environment. Microsoft Lync, Go To Meeting or equivalent... OS and Software distribution tools... Keywords: Service Desk Technician, 1st Line,...
Salary: £15000 - £18000 per annum + Benefits
Posted: 2 days ago

IT Support Technician

Kent -
Reed Technology - UK Posting Account
1st Level Support/IT Service Desk/IT infrastructure/Desktop infrastructure/MS Windows/Apple OS X/ITILv3/MS Active Directory/MS Exchange/Windows Server... Statement of Job Purpose: The role will be responsible for providing support to our clients IT Infrastructure & desktop infrastructure including Microsoft Windows and Apple OS X platforms.....
Rate: £11.35 per hour
Posted: 10 hours ago