Jobs 1 to 15 of 28

2nd Line Support

Crawley, West Sussex -
Search Consultancy
The Service Delivery Analyst will assist in the end to end delivery of IT services for customers across multiple regions and timezones... Some understanding of ITIL incident management and change management processes across a truly global organisation would be beneficial. The Service Delivery Analyst will be responsible for: - Technical troubleshooting.....
Salary: Benefits
Posted: 3 days ago

Service Delivery Analyst, 2nd Line

West Sussex -
Brightred Resourcing Limited
The Service Delivery Analyst will assist in the end to end delivery of the IT services for customers across multiple regions and timezones... Some understanding of ITIL incident management and change management processes across a truly global organisation would be beneficial. The Service Delivery Analyst will be responsible for: - Technical...
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago

1st Line Service Desk Analyst

Crawley, West Sussex -
Search Consultancy
The 1st Line IT Service Delivery Analyst will be the first point of contact for all enquiries relating to the end to end delivery of IT communication services for commercial airlines and aviation customers... Some understanding of ITIL incident management and change management processes across a truly global organisation would...
Salary: £28000 - £30000 per annum + Benefits
Posted: 3 days ago

Problem Analyst

Winchester, Hampshire -
Connectus
The Problem Analyst will be required to use Problem and Error control to minimise the adverse impact of IT incidents on the business, including root cause analysis both proactively and as part of Major Incident Reviews, managing a Known Error database and liaising with Change Management to implement permanent solutions...
Rate: £14.75 per hour
Posted: 2 days ago

Escalation Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: 2 days ago

Service Delivery Manager

Hampshire -
NES Global Talent
Excellent communication skills and the ability to influence at all levelsExperience in client facing Service Level Management and the negotiation of Service Level AgreementsKnowledge of IT services and experience with ITIL practises... Candidates must be eligible to go through SC Level security clearance... About NES Global Talent: Established in 1978,...
Salary: £50000 to £60000 per annum - Car + bonus etc
Posted: 3 days ago

Head of IT Infrastructure

Winchester, Hampshire -
Redrock Consulting Ltd
You will take responsibility for providing IT Infrastructure Services across multiple operating centres within an ITIL and ISO20000 security standards environment. You will also take responsibility for Continuous Improvement, overall line management of the support teams, continuous implementation of ISO 27002 and act as a point of contact for Incident...
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: Yesterday

1st Line Support Engineer

Surrey -
Capita - ITIN
Essential skills: - Experience of working in an IT support role - Knowledge of supporting the MS Office Suite - An understanding of SLA's and KPI's - Previous experience in a customer facing role - Eligible for SC clearance Desired skills: - Call logging systems (Remedy / Heat or similar) - Previous experience with Active Directory.
Salary: £22000 per annum + Benefits
Posted: 11 days ago

Technical Operational Duty Manager

Kent, United Kingdom -
Fidelity Worldwide Investment
The Operational Duty Manager role is to identify any changes to service, to minimise impact to business and to ensure the Major Incident Management process is implemented seamlessly and consistently for all potential and actual impacts... This role will be aligned to the Bridge Operations shifts but will report to...
Salary: Competitive
Posted: 20 days ago

Major Incident/Problem Manager

Kent -
Gerrard White
This Problem Management element is designed to manage underlying technical issues through to resolution and deliver a reduction in Incidents raised through the implementation of proactive investigation, analysis and continual service improvement... - Be a point of an escalation path 24 x 7 ( rota'd) - Working with the Incident Management process...
Salary: £20000 to £40000 per annum - Benefits
Posted: 3 days ago

Customer Service Centre Representative

Surrey -
Capita - ITIN
Working as a Customer Services Representative within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...
Salary: £17000 per annum + Shift allowance
Posted: 11 days ago

Application Support Manager - Monitoring, ITIL, SLA?s, Service Delivery Function, Managing 1st-3rd L

Hampshire -
Nationwide People Ltd
This will include pro-active performance monitoring of all IT services and effective liaison with both 1st and 3rd line teams... My client is looking for someone who has the full life cycle of man management experience including appraisals, performance monitoring and reviews... You will be taking the lead in...
Salary: £50000 - £70000 Per Annum + bonus + benefits
Posted: 3 days ago

Application Support Manager

Basingstoke, Hampshire -
Advanced Resource Managers
This will include pro-active performance monitoring of all IT services and effective liaison with both 1st and 3rd line teams... Taking the lead in major/multiple incident management, work with the 1st & 3rd line support functions, ensure effective management of incidents so that agreed service levels are maintained and...
Salary: £40000 - £60000 per annum
Posted: 5 hours ago

Escalation/Incident Manager

Bracknell, Berkshire -
Lorien Resourcing
About Fujitsu. Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion... Role: SC Cleared Escalation Manager based in Bracknell, Berkshire... The team work to an ITIL v3 (ISO/IEC 20000) framework and require a...
Salary: Competitive
Posted: 4 days ago

3rd Line Support Engineer / Third Line / Citrix / Windows

Woking -
Capita - ITPS
3rd Line Support / Citrix / XenApp / XenDesktop / CCA / MS Operating Systems / Exchange / SCCM / WSUS / Nimsoft / Windows Server 2003, 2008 / Active Directory / Virtualisation / Hyper-V / XenServer / HP/Dell SANs / Permanent / Located in Surrey / £30-35,000pa plus Benefits!... SCCM, WSUS... 5+ years' experience with Microsoft technologies - Windows Server 2003, 2008 R2, Exchange,...
Salary: £30000 - £35000 per annum + Benefits
Posted: 7 days ago