Jobs 1 to 15 of 30

1st / 2nd Line Service Desk Analyst

Dorking, Surrey -
ITF Solutions
Following a standard, best practice approach to IT service management, incident management, service requests and user queries received into the service desk minimising adverse systems availability on the business and facilitating business activities in line with agreed service levels, personal tagrets and performance objectives. In terms of experience you will...
Salary: £21000 - £22000 per annum + Bens
Posted: Yesterday

Service Desk Analyst

Surrey -
Roc Search
Service Desk: *To provide 1st and 2nd line Service Desk support using ITIL compliant software *To plan and prioritise workload on a daily and weekly basis o To fix known IT issues, researching problems and escalation of difficult problems to 3rd Party suppliers... *Active Directory. *Citrix. *MS Office... *Incident Management.
Posted: Yesterday

Critical Incident Team Manager

Milton Keynes -
Interquest - IQ ESM
Also you'll provide senior leadership and facilitation to the critical incident management process across delivery towers, leadership and the Client, driving a team of CIMs that works closely with individual account(s) and has knowledge of the customer context. Acts as escalation to drive to resolution complex problems and...
Rate: £20 - £28 per hour
Posted: 12 days ago

Critical Incident Team Manager - 6 months

Buckinghamshire -
Interquest - IQ ESM
Also you'll provide senior leadership and facilitation to the critical incident management process across delivery towers, leadership and the Client, driving a team of CIMs that works closely with individual account(s) and has knowledge of the customer context. Acts as escalation to drive to resolution complex problems and...
Rate: £25 - £28 per day
Posted: 9 days ago

Escalation Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: 4 days ago

Service Desk Analyst / Helpdesk Engineer - 1st Line / Must Drive

Surrey -
Coal IT Services
Relevant experience of Service Desk and Incident Management processes based on best practice approach to IT Service Management (ITIL)... As Service Desk Analyst/Helpdesk Engineer you will require practical experience of support at 1st Line within: Windows XP Microsoft Office 2003 including Outlook Internet Explorer Desktop and Laptop Dial up...
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 4 days ago

Customer Services Manager

Surrey -
Capita - ITIN
A unique and exciting job opportunity has arisen for a Customer Service Manager to join our successful team at Capita Plc based in Weybridge. You will be joining the UK's leading business process outsourcing organisation and member of the FTSE 100. This division of Capita are a market leader...
Salary: £30000 per annum + Benefits
Posted: 26 days ago

Head of IT Service Management

Winchester, Hampshire -
Redrock Consulting Ltd
The organisation requires a Head of IT Service Management to join it's thriving operation during a period of extended growth. You will take responsibility for providing IT Services across multiple operating centres within an ITIL and ISO20000 security standards environment. You will also take responsibility for Continuous Improvement, overall...
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: 2 days ago

Head of IT Infrastructure

Winchester, Hampshire -
Redrock Consulting Ltd
You will take responsibility for providing IT Infrastructure Services across multiple operating centres within an ITIL and ISO20000 security standards environment. You will also take responsibility for Continuous Improvement, overall line management of the support teams, continuous implementation of ISO 27002 and act as a point of contact for Incident...
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: 2 days ago

Customer Service Centre Agent (Shift)

Surrey -
Capita - ITIN
Working as a Customer Services Agent within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...
Salary: £17000 per annum + £3400 shift allowance
Posted: 20 days ago

Customer Service Centre Agent (Shift)

Weybridge -
Capita - ITIN
Working as a Customer Services Agent within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...
Salary: £17000 per annum + £3,400pa
Posted: Yesterday

1st Line Support Engineer

Surrey -
Capita - ITIN
Your duties will include: - Providing a call-answering and logging function for the Managed Service Contracts - Carrying out a wide range of first time fixes against an agreed service level including account unlocks, mailbox issues, profiles and network drives - Logging change and service requests and undertaking activities associated with the...
Salary: £19000 - £22000 per annum + Benefits
Posted: 7 days ago

1st line Service Desk support - Guildford

Guildford, Surrey -
Lorien Resourcing
Contract: 1 Month rolling. Circa: £15ph. Shifts: 10 hour shifts for 4 days followed by 4 days off. Our client, a leading provider of IT services, require a number of Service Desk Analysts to provide 1st line support for their customer based in Guildford... Essential Knowledge & Experience. * Technical Help Desk...
Posted: 3 days ago

Service Delivery Manager / Support Operations Manager

High Wycombe, Buckinghamshire -
Stafford-Sharp Associates
Skills - ITIL, Service Desk, Service Delivery, KPI’s. SLA’s, Escalations, Incident Management, 1st line, 2nd Line support, Network, Server, Manager, Microsoft, windows, helpdesk manager, support operations manager, Client Manager. We are looking for a ITIL Service Delivery Manager / Support Operations Manager with experience of running / organising a busy IT...
Salary: From £38,000 to £42,000 per annum
Posted: Yesterday

IT Service Desk Technician

Southampton, Hampshire -
Spectrum IT Recruitment (South) Ltd
will include: Logging and categorising all incidents and requests on the designated incident management tool... Microsoft Windows Operating Systems. Active Directory. Microsoft Exchange... Microsoft Office 07, 10, 13, 365... Windows printing environment. Microsoft Lync, Go To Meeting or equivalent... OS and Software distribution tools... Keywords: Service Desk Technician, 1st Line,...
Salary: £15000 - £18000 per annum + Benefits
Posted: 3 days ago