Jobs 1 to 15 of 32

Shift Service Desk Engineer

Weybridge -
Capita - ITPS
To log Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale... To identify priority calls and highlight potential problems to make sure that we constantly achieve...
Salary: £20 - £22 per annum + £2640 shift allowance
Posted: 7 days ago

Problem Manager

Worthing, West Sussex -
Experis Ltd
They will design and maintain a 'service management toolset' that allows monitoring and reporting on relevant data for purposes of quality control, performance management and service reporting across the whole of IT for both internally and externally hosted systems. The successful candidate will use their own proactive problem management, trending...
Salary: £35000 - £40000 per annum + Benefits
Posted: 3 days ago

System Administrator - AD, Exchange, VMWare

West Malling, Kent -
Clearwater People Solutions
The successful System Administrator will have strong experience working with Active Directory to create accounts, access permissions, password resets, you will also have strong experience working with Microsoft Exchange and VMWare ideally VMotion but not essential. The established System Administrator will have strong experience supporting to 2nd Line and ideally...
Rate: £250 - £300 Per Day
Posted: 5 days ago

Incident Manager

Berkshire -
LA International
Engage across all areas to ensure the appropriate focus and technical resource is available to restore service within SLA to customer... -Experience in Incident Management. -ITIL Management Foundation v3... -Experience of Stakeholder Management... -Experience supporting, training and mentoring junior members of the team... Due to the nature and urgency of...
Salary: £1 - £2 per annum + Competitive + Benefits
Posted: 4 days ago

Exiting new role - IT Service Desk Analyst

Reading -
Incite Insight
Incident Management... Education / Qualification: Educated to Degree level, Qualified to at least ITIL Foundation, preferably with an SDI accreditation... -Evidence of supporting Windows and active directory... -1st level support to a variety of windows platforms. -Good understanding of IT Service Management best practices (ITIL) -Excellent Customer Service Skills, with ability...
Salary: up to £20,000
Posted: 5 days ago

Service Desk Analyst

Surrey -
Spring Technology
The main purpose of the role is to provide timely and accurate 1st line technical support via the phone and email with all calls and emails assessed, logged, scheduled and actioned with the other more complex items logged and assigned to the relevant IT area in a bid to either...
Salary: £20000.00 - £23500.00 per annum
Posted: 22 hours ago

Incident Manager

Milton Keynes, Buckinghamshire -
Advantage XPO
ITIL Qualified V2 IM Practitioner ? ITIL Qualified V3 Intermediate level ? PC Skills/Windows/MsOffice - High Proficiency Experience in an Incident Management Role within IT. * Technical understanding of an Enterprise Architecture... * Strong analytical skills. * PC Skills/Windows/MsOffice - High Proficiency * Technical understanding of an Enterprise Architecture * Understanding of 'Service' beyond the...
Posted: 5 days ago

Service Desk Analyst

Portsmouth -
Hays IT - Uk Posting account
You will providing comprehensive 1st line support to internal employees, with responsibilities to include answering calls and processing incidents logged through a self service portal, providing incident management and advising customers on how to proceed, and escalating to 2nd and 3rd line teams where appropriate... An analytic and problem solving...
Rate: £10.00 - £12.00 per hour
Posted: 24 days ago

IT Helpdesk - Software, Woodhatch, Reigate

Reigate -
Canon
Provides first/second line incident / problem management for all Canon's software solutions to all our contracted customers, Partner channel & internal support personnel. Utilize VPN / remote access solutions such as Web Ex to support in the most efficient manner. Actively logs and owns every incident through the incident management system...
Salary: £24867 - £27630 per annum + Bonus
Posted: 22 days ago

Service Desk Analyst (Service Desk, IT Support, Service Desk Analyst, IT Service Desk)

Totton, Hampshire -
Amicus ITS
Amicus ITS HQ - Totton Service Management Centre... - Mentoring SDA L1s / juniors... Problem Management: - Identify and report recurring incidents to the Service Desk Management... - Analytical approach with good questioning & listening skills... - Good working knowledge of Microsoft office applications (Outlook, Excel, Word) - Good working knowledge of Windows Operating Systems / Server... Technical Qualifications (...
Salary: £20,000-£22,000 plus shift allowance of 15% of basic annual salary
Posted: 15 days ago

Fantastic opportunity - Service Desk Technical Support

Reading -
Incite Insight
Key responsibilities of the role: Incident Management. To deal with incidents that have come into to the Service Management Tool... To ensure that all meeting rooms are maintained in a ready state for video conferencing and for presentations etc... Education / Qualification - Educated to A level standard, Qualified to at least...
Salary: £0 - £20,000 per year
Posted: 5 days ago

Technical Support Analyst

Oxfordshire -
Harvey Nash plc
This role plays an integral part in the successful delivery and continual improvement of IT services across the entire organisation and provides an opportunity for the successful candidate to join this expanding environment... * Prioritising of workloads, recording, documenting and updating incidents within the Incident Management System... * Setup and Maintenance of...
Salary: £18000 - £22000 per annum + Great Benefits
Posted: 5 hours ago

Escalation Manager / Incident Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: Yesterday

Service Desk / First Line support analyst

Reading, Berkshire -
Global Technology Solutions Ltd
As a Service Desk Analyst/ First Line Support analyst you will have good incident management experience... The role will predominantly be 1st line support that requires excellent communication/customer service skills with an appreciation of ITIL. As a Service Desk Analyst/ First Line Support analyst you will have good experience...
Salary: £18000 - £20000 per annum + ben+training
Posted: 3 days ago

Operational Duty Manger

Tonbridge -
Interquest - IQ ESM
This role will be aligned to the Bridge Operations shifts but will report to Major Incident Management... As part of the Major Incident Management function, the Operational Duty Manager is considered critical to the process and when required, Major Incident Management assumes a higher priority than any other Technology business...
Salary: £60000 - £60500 per annum
Posted: 3 hours ago