1 to 25 of 29 Incident Management Jobs in the Thames Valley

our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in … a 24x7 operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery … of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management more »

Cyber Incident Response Manager Cyber Incident Respond Principal/Manager will own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the Cyber Detect … Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life-cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong … incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 – 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management more »

resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize … and address critical problems impacting business operations. Establish and maintain problem management processes and procedures in alignment with ITIL best practices. Monitor and analyze incident trends and metrics to identify systemic issues and opportunities for improvement. Drive cross-functional collaboration and knowledge sharing to enhance problem resolution capabilities more »

to deliver an efficient technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. This role involves taking responsibility for the quality management system and providing support for radiation assurance and governance services for thedepartment. Main duties of the job The post holder will be expected to … take day to day responsibility for the quality management system in line with departmental policies and procedures. Assistance with services which support the operational management along with a support to the departmental audit activities will be required. Ensure assistance with the personal dosimetry service, radioisotope ordering service and … software development programme and is responsible for providing policies and procedures pertaining to safe scientific computing practices within MPCE. The group leads the quality management system implementation program and provides support and training to MPCE. The group provides quality management policies and procedures to comply with the relevant more »

experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. • Establish metrics and monitoring to … Strong knowledge of IT infrastructure, IP networking, security best practices, and automation technologies. • Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. • Infrastructure security … database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. • Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring and administration … Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and assistance of other more »

Strong knowledge of IT infrastructure, IP networking, security best practices, and automation technologies. Application security: including but not limited to authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security … security, device security, VPNs and SSLs, secure file transfers, security event monitoring, malware security, and cyber security. Operational security: including but not limited to incident management, change and patch management, data centre and physical security, backups, DR and BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys and certificate management, PCI DSS and DPA compliance, and ISO 27001/2. Analysing network security controls, including firewall and router security configuration; Preferred: Delivering the security review processes and frameworks with a full audit trail. Managing multiple security assessments and changing priorities simultaneously Ensuring Security more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … responsibilities and accountabilities: Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems Provisioning and supporting new computer and mobile hardware Incident and problem management: Be a main point of contact and provide communications during major system issues Provide exceptional service support to the business … work around(s) to incidents and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches and security more »

/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and … testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a … support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking more »

to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and … testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Role requirements: Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex … of Windows Server (2019/2022) *Experience in Linux Server administration (Redhat, Oracle, Ubuntu) *VMware Suite Administration (VCenter/ESXI) *Active Directory & Group Policy management, design, and troubleshooting *PKI management (Windows/Entrust) *Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). *Storage more »

core values. The ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day … rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related problems from printer hardware to software solutions. The primary aim being to affect a high … in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained in the customer’s service management system Proactive approach to management of the customer’s assets. Monitoring of the entire printer fleet to minimise downtime by identifying and resolving more »

selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default. Manage and coordinate operational components of security incident management, including detection response and reporting. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment … and audit requirements. Review, escalate and action any unusual event behaviour identified through the groups information security systems. Create standards in system hardening, change management, documentation. Perform periodic firewall Ensure disaster recovery and data restoration processes work. Ensure appropriate Corrective and Preventative Actions are implemented in line with best … in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/ more »

ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the Major Incident Management process. The role will be well suited to candidates who like to stretch themselves across a wide range of tasks and scenarios … skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops - MD 101 Microsoft more »

This is all about communication, enthusiasm and relationship management. Application Support Analyst responsibilities 2nd line application support of SAAS business applications Supplier/SLA management Service introduction Issue/incident management Essential skills and attributes of the Application Support Analyst Brillant communication skills An inquisitive mindset Commercial … experience of supporting business applications Good basic technical knowledge, able to apply commonsense to 2nd line application issues Stakeholder and client SLA management The successful Application Support Analyst will be offered a starting salary of £40,000 - £45,000 and an exceptional flexible benefits package. This role is hybrid more »

currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support team Investigate, analyse and … problem-solve Incidents raised via our Incident Management System, Jira Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development and … issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills both internally and externally and ability to communicate with other members of more »

Job Overview: Join a dynamic and high-performing team as a Senior Analyst in Vulnerability Management & Security Testing. This role offers the unique opportunity to enhance a best-in-class Threat Defence capability and make significant contributions to our security operations. Ideal candidates will bring a strong background in … threat management, vulnerability assessment, and security testing, aiming to drive innovation and excellence in our security practices. Key Responsibilities: Conduct thorough vulnerability assessments across various platforms, including networks, systems, applications, and devices. Analyze risks associated with vulnerabilities, provide detailed reporting, and recommend actionable remediation strategies. Work collaboratively with multiple … IT, IoT, and OT environments. Coordinate and oversee remediation efforts to ensure timely and effective resolution of security vulnerabilities. Requirements: Extensive experience in vulnerability management and remediation, including hands-on experience with vulnerability scanning tools. Good knowledge of Exabeam, Tenable.io and Tenable.sc would be considered a positive Proficient in more »

Responding to calls and e-mails on the service desk, adhering to strict SLAs for fault resolutions and service requests completions. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line …/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary more »

ll doSupport and resolveIncident and problems on the production and staging environments. Provide timely response to the failure of a service or system. Assist Incident Management to resolve incidents, providing out of hours’ standby cover and callout support. Communicate major problems to management, team members, and the … delivered by other parties to ensure it is correct. Will as required, design, sanity check and implement workaround to resolve a problem. Deliver reactive management, responding to support requests, typically via Remedy. Analyse issues and correct underlying problems working across elements and services to gain the bigger picture. Works … fix to problem. Ensure all work is carried out and documented in accordance with required standards, methods and procedures.Proactive Service Assurance Provide proactive service management as part of continuous improvement. Carry out proactive health checks on a regular basis. Perform routine maintenance. Manage system performance. Drive automation capabilities and more »

planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review.Select, develop, and evaluate personnel to ensure departmental goals are met.Keep CIS/senior management informed of key issues and changes which may … impact expected business results.Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways.May act as an advisor or subject matter expert.Accountable for resource allocation, demand, and team utilisation.Ensure SAS Managed Cloud standards and best practices are adhered … to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and more »

a HSEQ Advisor you will be managing and developing stakeholder relationships conducting frequent site monitoring and auditing to ensure legal compliance. Working with Operational Management to enable them to take ownership and deliver HSE 'through the line'. Actively engaging with and advising site Supervision on incident investigation … Provide support and deliver against Company targets and objectives Maintaining site KPIs and safety control loop scores Promote the use of the company HSE Management System and identify Promote and support the Company Behavioural Safety Programme 'Safety Works' Report on concerns of non-compliance or potential non-adherence to … legislation Experience & Qualifications Candidates should have Auditing/Inspection experience. Incident Management & Investigation, report writing, HSE Legislation CDM Regulations Experience NEBOSH General Certificate, Grad IOSH Status (Essential) NVQ 5/NEBOSH Diploma (or equivalent)- Desired Management System Standards and improvement planning Industrial Services Sector and Petrochemical Industry more »

/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »

/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k more »

responsible for monitoring the network and Global Connectivity infrastructure, the investigation and subsequent reporting and escalation of service outages, and out-of-hours service incident management on a shift pattern.Providing 24 hour cover the Network Analyst will be the first point of triage and investigation for network and more »