Jobs 1 to 15 of 18

Incident and Problem Manager

Luton, Bedfordshire -
Easyjet
The role comes with its fair share of challenges, so we're looking for an Incident & Problem Manager with: In-depth experience of managing major incidents and crises, with good knowledge of service-management frameworks and processes. An excellent understanding of ITIL processes across multi-platform technologies, supported by at...
Posted: 18 days ago

Incident and Problem Manager

Luton, Bedfordshire -
easyJet
The role comes with its fair share of challenges, so we're looking for an Incident & Problem Manager with: - In-depth experience of managing major incidents and crises, with good knowledge of service-management frameworks and processes - An excellent understanding of ITIL processes across multi-platform technologies, supported by at...
Posted: 17 days ago

Incident Manager

Stockport, Cheshire -
Net Recruit.co.uk Ltd
Ownership for support SLA performance across the company... Escalate continued poor SLA performance to Head of Service Management... Escalate lack of progress to Head of Service Management... ITIL Foundation minimum, ITIL Practitioner or equivalent is preferable... Significant and proven working knowledge of Incident management... Computer literacy - particularly Word, Excel, Outlook,...
Salary: £35,000 to £45,000 (subject to experience)
Posted: 4 days ago

Incident Problem Manager - Insurance, ITIL

City, London -
Eames Consulting
Has a full understanding of an SLA framework and takes direct ownership of incident resolution whilst staying focused on Service Level requirements. Determines priority of Incident management priority service levels if multiple incidents occur or overlap each other. Consults with both internal and external suppliers holding regular reviews of Service...
Rate: Up to £350 per annum
Posted: 4 days ago

ITIL Incident & Problem Manager, exciting opportunity, W. London

London -
Incite Insight
Report problems identified during the management of incidents to the problem management team to ensure longer term solutions are scoped, defined and implemented... -Experience of owning Incident Management within an organisation... -Extensive experience in day to day operation of ITIL based incident and problem management processes... -Excellent time-management skills...
Salary: £0 - £60,000 per year
Posted: 3 days ago

Major Incident Manager

Manchester -
Streamline Connections
MAJOR INCIDENT MANAGER - ITIL Frameworks... I'm looking for a talented Incident Manager to look after business critical (ITIL based) incidents within a highly pro-active Customer Operations department for my client, a growing global business... Candidates should have extensive critical incident management knowledge, gained within an ITIL environment, ideally...
Salary: £45000 - £60000 per annum
Posted: 8 days ago

Major Incident Manager - Data Centre

Birmingham, West Midlands (County) -
Synergize Consulting
THE CANDIDATE: Excellent IT Knowledge * Senior level IT Management experience within a Data Centre environment * Ability/experience to break down an incident into technology and service components to methodically work with technical teams to plan and deliver back restored service * Excellent documentation skills * Strong customer facing experience * Confident character with...
Salary: From £45,000 to £50,000 per annum + Car / Allowance
Posted: 5 days ago

Incident Manager

Berkshire -
LA International
Engage across all areas to ensure the appropriate focus and technical resource is available to restore service within SLA to customer... -Experience in Incident Management. -ITIL Management Foundation v3... -Experience of Stakeholder Management... -Experience supporting, training and mentoring junior members of the team... Due to the nature and urgency of...
Salary: £1 - £2 per annum + Competitive + Benefits
Posted: 2 days ago

Incident Problem Manager - ITIL, SLA, RCA, MIR

City, London -
ComputAppoint
Skills: ITIL, SLA, RCA, MIR, Incident, Change, Problem, Management... The Incident Problem Manager will be required to ensure the organisation operates to a certain level of ITIL compliance that assures and enables its business operations; this will be done by creating and amending such processes... Essential Skills: ITIl Qualifications, preferably...
Rate: £300 per day
Posted: 4 days ago

IT Problem Management - ITIL, Incident Manager

Bromley -
Hays IT - Uk Posting account
You will also be expected to manage operational processes for IT Incident Management, Problem Management and ensure these are adopted and adhered to across the business... You will establish the underlying cause of service incidents in order to minimise or prevent disruption to the Business & it's customers, by driving...
Rate: £350.00 - £400.00 per annum
Posted: 23 days ago

Incident Manager

South West -
Synergize Consulting
SC cleared Incident Manager needed, Day to Day Responsibilities Manager duties include: - Lead the OSM Incident Management and all related day to day functions. - Accountability for ensuring all service delivery and service management teams understand the interfaces within OSM Incident Management... - Ensuring that all documentation and processes are of ISO...
Rate: From £1 to £1 per day market rates
Posted: 3 days ago

Incident Manager

Milton Keynes, Buckinghamshire -
Advantage XPO
ITIL Qualified V2 IM Practitioner ? ITIL Qualified V3 Intermediate level ? PC Skills/Windows/MsOffice - High Proficiency Experience in an Incident Management Role within IT. * Technical understanding of an Enterprise Architecture... * Strong analytical skills. * PC Skills/Windows/MsOffice - High Proficiency * Technical understanding of an Enterprise Architecture * Understanding of 'Service' beyond the...
Posted: 3 days ago

Incident & Problem Manager

Bradford -
Morrisons
Demonstrable delivery of Service Management including ITIL and related frameworks, Service Desk, Incident and Problem Management. Proven track record of applying Best Practice (ITIL desired) Experienced Line Management of people, numerous skill-sets... Desirable: Business / Managerial Qualification, B.Sc, HND... Strong analytical, problem-solving and decision-making skills. Good people...
Posted: 5 days ago

Incident Manager

UK -
Experis Ltd
The ideal candidate will hold a valid SC clearance... The OSM Incident Managers key responsibilities are to ensure that the contractual KPIs are achieved, reports are produced per agreed timescales, third party contractual obligations are implemented to meet agreed requirements, risks are minimised, structures are maintained and business continuity is...
Rate: £398.81 per day
Posted: 4 days ago

Incident Manager - Day Shift

South East -
Vodafone
Own and execute escalations in line with the major incident management service level agreement (SLA’s) thresholds... As an Incident Manager your skills and qualifications will ideally include: - ITIL Foundation Certificate - HND or HNC Business Administration or Technology - Organised and delivery focused, strong planning skills, time efficient and process driven... -...
Posted: 26 days ago