Jobs 1 to 15 of 18

Incident Manager

Telford, Shropshire -
Network ITR
The Incident Manager will be responsible for the effective implementation of the Incident Management process, undertaking any corresponding reporting and communication as required as well as being a Team Leader. Key deliverables of a successful Incident Manager: - Ensure all teams follow the Incident Management process... - Develop and maintain the Incident...
Salary: £25,000
Posted: Yesterday

Major Incident Manager

Birmingham, West Midlands (County) -
SCC
We now have an exciting opportunity for a Major Incident Manager to join our established and expanding Major Incident Management team in Birmingham. Our Customer Response Centre provides first, second and third line support to our clients and, under ITIL governance, comprehensive Incident and Problem Management services... Skills, Knowledge and...
Salary: From £30,000 to £40,000 per annum
Posted: 23 days ago

Incident Manager

Glasgow -
Claremont Consulting Limited
My client is a dynamic and successful IT services and consultancy organisation with a strong presence across the UK. They currently have an opportunity for an Incident Manager to work as part of a Service provider transition project. The role will be responsible for ensuring that and incidents during the...
Rate: £200 - £225 per day
Posted: 12 hours ago

Senior Incident Manager

Glasgow, Lanarkshire -
Harvey Nash plc
An exciting opportunity exists for a Senior Incident Manager to join one of our premiere clients. The role of Senior Incident Manager is to ensure service restoration of all critical and high impacting Incidents are co-ordinated effectively, communicated, documented and escalated appropriately. You will be responsible for ensuring quick...
Salary: £45000 - £47000 per annum + Pension, Bonus, Excellent holidays
Posted: 3 days ago

Escalation Manager / Incident Manager

Berkshire -
Lorien Resourcing
Chairing post incident reviews, working closely with Problem Management to aid Root Cause Analysis. Stakeholder Management, build close working relationships with geographically dispersed technical teams, 3rd party vendors and Customer representatives in order to provide service excellence. Experience of Incident Management and ITIL Management Foundation v3... Candidates must be willing...
Salary: benefits package
Posted: Yesterday

Incident Manager

Skipton, Yorkshire -
Access Computer Consulting Plc
Responsibilities; Ownership of Incident Management process. Provide incident data analysis and make recommendations to enhance future performance... Root Cause Analysis experience. Supplier management experience. Worked in an ITIL environment and ideally hold an ITIL certification... Knowledge of process improvement such as Lean or Six Sigma. This is a great opportunity...
Salary: Bonus + Bens
Posted: 7 days ago

Problem & Incident Manager

City of London -
Lawrence Harvey
The purpose of this role is to effectively implement the System monitoring process and Incident Management process and carry out the corresponding reporting... Introduce Network management applications to provide status information that show the health of the network and events such as outages or other problems... Problem Management... Incident Management.....
Salary: £55000.00 - £60000.00 per annum
Posted: 6 days ago

Major Incident Manager - North Yorkshire - URGENT

North Yorkshire -
Harvey Nash plc
As the ITIL, Incident Management, Risk Management, Root-cause Analysis, Lean Major Incident Manager your main responsibilities will include: * To provide and develop incident resolution following incidents. * To own incident management processes and policy; taking responsibility for communication, administration, performance and development... * Performance management of your team... A career-minded...
Salary: £30000 - £35000 per annum + Comprehensive Benefits
Posted: 6 days ago

Lead Incident Manager

Milton Keynes, Buckinghamshire -
Lorien Resourcing
Skills required: * ?ITIL v3. * ?Experience of managing major incidents affecting critical IT systems and services in a managed services Major Incident Management function. * ?Matrix Management of resolving teams, third parties and suppliers... * ?Data analysis skills... * ?HP Open View Service Desk or HP Service Manager Call Management Systems - a bonus. * ?SC /...
Posted: 2 days ago

Incident Manager (ATM / EPOS)

Milton Keynes -
Hays IT - Uk Posting account
Incident Manager with ATM experience required on a long term contract basis for a Milton Keynes based financial services client. The ideal candidate will come from a very varied background and have experience with ATM's and ATM Networks. You must have: * Understanding of ATM networks * Working understanding of ATM...
Rate: £300.00 - £350.00 per day
Posted: 9 days ago

Service Delivery/Incident Manager

Luton, Bedfordshire -
I4 Recruitment
5 years’ experience within an Incident, Problem or Service Management role, ideally within a large scale Operational environment. Excellent knowledge of incident and problem management process including support models, SLAs and quality standards. Experience of process design and continuous improvement... Proficient in Microsoft Office applications including Outlook, Word, Excel, PowerPoint.....
Salary: £30k - 40k per year + bonus
Posted: Yesterday

Service Delivery/Incident Manager

Norwich -
I4 Recruitment
5 years’ experience within an Incident, Problem or Service Management role, ideally within a large scale Operational environment. Excellent knowledge of incident and problem management process including support models, SLAs and quality standards. Experience of process design and continuous improvement... Proficient in Microsoft Office applications including Outlook, Word, Excel, PowerPoint.....
Salary: £30k - 40k per year + bonus
Posted: Yesterday

Incident Manager / Problem Manager - Contract

Reading -
Interquest - IQ ESM
You'll regularly interact with customer and internal teams in a coordinated fashion to ensure problem resolution and maintain a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, Webex, video conferencing and other collaboration methods to coordinate root...
Rate: £210 per day
Posted: 2 days ago

Operations Incident Manager / Service Delivery Manager

Luton, Bedfordshire -
Coal IT Services
40,000 plus excellent benefits and bonus A global Information Solutions consultancy based in Luton, seek an experienced Operations Incident Manager / Service Delivery Manager to manage the operations and major incidents for six locations across the UK responsible for specialising in the management of inbound and outbound customer communication, such...
Salary: £40,000 per annum plus excellent benefits
Posted: 3 days ago

Operations Incident Manager / Service Delivery Manager

Norwich, Norfolk -
Coal IT Services
40,000 plus excellent benefits and bonus A global Information Solutions consultancy based in Norwich, seek an experienced Operations Incident Manager / Service Delivery Manager to manage the operations and major incidents for six locations across the UK responsible for specialising in the management of inbound and outbound customer communication, such...
Salary: £40,000 per annum plus excellent benefits
Posted: 3 days ago