data to identify areas of growth. Excellent data analysis and review skills. Experience working in an agile environment and knowledge of QA's role in agile ceremonies. Knowledge of Jira, Zephyr for Test Management. Proficient testing experience. Desirable Skills/Knowledge/Experience: Experience with automating tests within Cloud Platforms. Programming knowledge in Java. Enthusiastic mentor for the team More ❯
escalation point for queries relating to user requirements which cant be dealt with by a Business Analyst. Ensure documentation supporting the development process is captured (stories and epics in JIRA and supporting documentation in Confluence). Work closely with Product Managers to create packages of work (missions) which align with both Companies House and digital strategy and meet service More ❯
Agile methodologies. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Experience with tools such as JIRA, Confluence, Trello, or similar. Knowledge of cyber-security best practices and data privacy regulations Be committed to maintaining our ISO27001 certification and setting high standards for Information Security compliance. More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Rise Technical Recruitment Limited
The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will … solutions and boost overall productivity The Person: Proven experience as a Customer Support Team Lead or in a similar role Strong technical knowledge of SQL and practical experience with Jira Service Management Demonstrated ability to lead a team effectively while managing day-to-day support operations Hands-on experience handling customer service tickets alongside team leadership responsibilities More ❯
