11 of 11 JIRA Jobs in Cardiff

with the client's equivalent areas Defines work standards or methodologies adapted to the solution Git version control of CI/CD deployment pipeline Jira/Confluence or equivalent workflow/online documentation Ideally qualified with the following certifications: Salesforce Certified Platform Administrator Salesforce Certified Platform Developer Salesforce Certified ...

Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such as ISO 27001 & HIPAA. CRM understanding. Soft Skills & Behaviours Proactive and eager to learn from senior team members. ...

AppViewX ADC+, DO, and AS3. Proficiency in Python and experience with enterprise integrations. Familiarity with Agile delivery methods and tools such as Jira and CI/CD pipelines. Experience in building and deploying technologies in both private and public cloud environments. Understanding of modern cloud-based architectures as well ...

management. Ability to motivate teams, resolve conflicts, and remove delivery blockers. Excellent stakeholder management, negotiation, and influencing skills. Proficient with project tools such as Jira, Tempo, Confluence, and Excel. Technical background (dev) is an advantage but not essential. Hays Specialist Recruitment Limited acts as an employment agency for permanent ...

operational improvement. Analytical with a problem-solving approach showing attention to detail and big-picture thinking Familiar with project management tool like PRINCE2, PMP, Jira, MS Project etc. The Rewards – Project Manager Basic salary of between £45k - £58k depending on experience, along with a very attractive corporate benefits package. ...

Requirements Management Develop and manage system requirements, architecture, and interfaces Ensure full traceability from requirements through design, implementation, and verification Utilize tools such as Jira for requirements tracing and tracking Methods & Process Development Apply and tailor systems engineering methodologies (e.g., V-Model, INCOSE SE Handbook, SysML) to project needs ...

have: Experience using AI to perform various tasks that help you be more effective within your role Familiarity with support tools like Zendesk, Jira, HubSpot, Loom, or Mintlify API experience – understanding of REST APIs and ability to troubleshoot API-related issues Linux/command line experience. Have performed deployment ...

Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing. Identify, document, and track software defects using Jira, ensuring clear communication with the development team. Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements. … Service Cloud implementations. Strong understanding of software testing methodologies and best practices. Proficiency in designing and executing test plans and test cases. Experience with Jira for defect tracking and test management. Solid understanding of Agile development methodologies (e.g., Scrum, Kanban). Excellent analytical and problem-solving skills, with ...

Head of Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors. It's a fully remote … flexible to meet the flexile demands of the role. But typically, your day will involve; Own and manage all customer tickets via Jira and customer portals (VMO2, BT) Triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors Act as the day-to-day point ...

proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join … Person: Proven experience as a Customer Support Team Lead or in a similar role Strong technical knowledge of SQL and practical experience with Jira Service Management Demonstrated ability to lead a team effectively while managing day-to-day support operations Hands-on experience handling customer service tickets alongside team ...

response to inquiries. Respond to inbound enquiries via email, telephone, or letter. Provide comprehensive help desk support using various platforms. Log technical issues via JIRA and check Salesforce orders for accuracy. Add licenses and administrator details to institutional records on the relevant platform. Be familiar with authentication methods … systems, preferably Salesforce. Knowledge of payment processing methods (Direct Debit, Credit Card, Cheque). Familiarity with technical support platforms and issue logging (e.g., JIRA). Understanding of data extraction, decryption, and file formatting for import. Excellent communication skills, with the ability to handle inquiries and complaints effectively. Ability ...