6 Journey Map Jobs in the North West

journeys that create the optimal user experience Use insights from user research and metrics to identify ‘pain points’ and improve design Produce user journey maps, sitemaps, navigation schema, and annotated wireframes Support user researchers in usability testing Run workshops with your team and stakeholders Work with our design more »

have full responsibility to deliver an exceptional Customer Experience across all channels measured through our CSAT programme. The specialist conducts process reviews, Customer Journey mapping and assists in the management of our external European Contact Centre sites. Main tasks 1. Participate in building and developing chatbot/Chat more »

approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes using software such as Figma, XD, or Sketch. more »

projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such as Trustpilot Develop the Voice of the more »

capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business … activity. Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing, …) Experience collaborating in workshops to brainstorm and co-create within multi-disciplinary teams. Previous experience of UserTesting.com, Hotjar.com, ContentSquare As an more »

of brand and business experience strategy. You will have had first hand experience of both experience development (in terms of upstream activities like journey mapping) as well as in delivery of outstanding tactical concepts that meet an experiential need. You will be a true champion of insight-led … be able to advocate for how they will succeed in their category from an experitential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling … be able to advocate for how they will succeed in their category from an experitential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling more »