1 to 25 of 70 Knowledge Management Jobs

ServiceNow Knowledge Manager A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis. ServiceNow Knowledge Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition … into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring ...

readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners ...

service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging automation, AI and service management … twice a week and travelling to clients sites across the UK as and when needed. About you: You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment You have a strong practical knowledge of ITIL ...

challenges in resolving known obsolescence's. This is essential to ensure continued manufacture and to meet customer requirements. As part of a cross-functional management team, this exciting opportunity allows the right candidate to help shape strategy, resolve issues, and deliver solutions to meet demanding timelines. In addition … main role as Sea Ceptor Obsolescence Manager, the successful candidate will also be required to play a pivotal role in knowledge management for the Sea Ceptor project, responsible for the coordination and retention of Sea Ceptor product knowledge and taking overall ownership of Lessons Learned across ...

account portfolio or chasing renewal metrics. You'll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm - for a business where your insights will … operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners - communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management ...

teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement. Key Responsibilities: Salesforce Administration & Platform Management Configure, administer, and maintain Salesforce Service Cloud environments Support digital engagement channels across web and mobile platforms Manage: Flows and automation Queues and routing … rules Validation rules Case management processes Knowledge management solutions Ensure platform stability, performance, and ongoing optimisation Agentforce Chatbot Configuration Configure and optimise Salesforce Agentforce chatbot capabilities Design and maintain: Conversational journeys Omni-flow orchestration Decision logic and routing Agent behaviours and responses Monitor chatbot performance and identify ...

Role : Knowledge System Manager Location : London, UK With ( Hybrid/Remote possible within UK) Contract: Contract |12 Months Possible Extension | InsideIR35 Overview: Reporting to the Head of Knowledge, the Knowledge System Manager will take operational ownership of Clients knowledge systems across Legal Domain, the Legal departments … wider civil service. The role combines line management, project management, and system development responsibilities to ensure the effective use and continuous improvement of knowledge systems. Key Responsibilities: Lead and manage the team maintaining Clientss knowledge systems (SharePoint, WordPress, Sitecore, and document automation tools). Ensure systems ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner … hottest areas in technology while developing enterprise sales skills that will define your career. What You’ll Do Master eGain’s AI knowledge management platform and become a trusted advisor on how AI transforms enterprise operations Identify and engage with enterprise prospects through strategic outreach Qualify leads ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner … hottest areas in technology while developing enterprise sales skills that will define your career. What You’ll Do Master eGain’s AI knowledge management platform and become a trusted advisor on how AI transforms enterprise operations Identify and engage with enterprise prospects through strategic outreach Qualify leads ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

related to requirements and regulatory approvals, feeding into RAID and delivery planning. Skills & Experience: You will have the following skills or proven experience: Requirements Management Solutions Development Planning Risk & Issue Management Quality Management Business Change and Implementation Stakeholder Engagement Change Control Business Case Development Benefits Management Knowledge Management ...

support, blending deep technical expertise across M365 (Exchange/Teams/SharePoint), Azure, Active Directory, InTune, SQL, and Windows Server with strong incident management, customer communication, and leadership skills in a 24x7 enterprise setting. The Senior M365 Engineer will essentially play the role of a high-level technical firefighter … process improvements, and mentors junior team members. Microsoft Platform Support - Supporting MS Workloads through Remote Diagnosis/Debugging/Remediation of Complex Issues Incident Management/Escalation Support - Owning Incidents End-to-End (Triage/Troubleshooting/Coordination/Communication Through Resolution) Serving as Escalation Point for Critical ...

office/on-site days/week. We have an exciting opportunity for a Manager of Asset Information & Insights to join the Strategic Asset Management & Innovation Team at Yorkshire Water and be a part of helping Yorkshire Water provide the best service to our customers. Could this … across business functions is trusted and decision-ready. The role is also intended to ensure that the information used to support strategic planning, asset management objectives and regulatory requirements is trusted, assured and compliant. Working across Operations, Engineering, IT/Digital, Planning and the wider Asset Management function ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

Long term Job Overview This role is focused on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM). As a key member of our technology team, you will collaborate with cross-functional stakeholders to design, implement, and enhance ServiceNow solutions … landscape, ensuring seamless integration of internal and customer-facing systems. This position is ideal for a professional who combines deep ServiceNow expertise, business process knowledge, and strong communication skills to deliver high-impact solutions. Key Responsibilities Lead the design, implementation, and optimization of ServiceNow solutions with a focus ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

best practice Fostering a culture of collaboration and continuous improvement Actively contributing to our Research & Analysis practice within TPXimpact through internal time, skills development, knowledge management and sharing Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise About … Professional knowledge and experience Essential Experience contributing to problem framing and research scoping, working with teams to understand existing knowledge to define assumptions and/or hypotheses Experience designing research for user facing products and services in client facing teams or projects Proficiency in different research materials/ ...

individual development goals. Actively contributing to your practice within TPXimpact, and to implementing the practice and Design strategy through internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and Design. Support business development activities … Line managing 12 researchers in the practice. Continuously stay up-to-date with emerging technologies and methods in design research trends, and share this knowledge with others. Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise. About You Professional knowledge ...

audiobooks and podcast topics, you will quickly expand into AI-related work. Instead of media content, your focus will be on data and internal knowledge management . You will partner closely with engineers to structure internal domains like teams, projects, and strategies. Team & Environment The team is fully … Amsterdam. We rely heavily on asynchronous communication (Slack and documentation), with meetings kept to overlapping hours. Key Requirements Strong background in data and internal knowledge management (not media content). Deep understanding of semantic standards and frameworks ( RDF, OWL, SKOS ). Experience querying graph data using SPARQL Ability ...

acting as an escalation point for complex incidents and requests. This role combines hands-on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. … depth technical knowledge. Escalation Point: Serve as the primary escalation for the IT Service Desk team, ensuring timely resolution of critical issues. Incident Management: Perform detailed diagnosis and resolution for high-impact incidents, collaborating with other IT teams when necessary. Knowledge Management: Create and maintain advanced Knowledge ...

Role – We are seeking an experienced Project Manager to lead enterprise-scale ServiceNow transformation initiatives , focused on implementing AI-powered capabilities across IT Service Management (ITSM) and IT Operations Management (ITOM). This role will drive the successful adoption of ServiceNow Now Assist , enhancing operational efficiency, automating service … enterprise IT environments. Key Responsibilities: Project Leadership & Delivery Lead the full project lifecycle for ServiceNow transformation initiatives, including: Planning and governance Delivery execution Risk management Project closure Manage large-scale ServiceNow programmes across: ITSM ITOM Operational monitoring and Control Tower capabilities AI & ServiceNow Enablement Drive implementation of ServiceNow ...

Infrastructure Engineer will be a hands-on member of the customer IT function, supporting a broad technology environment across Microsoft cloud services, endpoint management, security controls, networking, applications and operational processes. The role is suited to an experienced infrastructure or support engineer who is comfortable working across multiple technologies … related activities in line with agreed processes. Support emergency access and break-glass arrangements in line with agreed security controls. Assist with Azure cost management, subscription administration and service governance activities. Microsoft 365, Endpoint and Security Administration Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Power Platform ...

backends, and cloud-native technologies, ensuring both delivery excellence and team development while remaining technically hands-on with containerised, scalable solutions. Key Responsibilities Delivery Management (25%) Ensure projects are scoped, prioritised, and delivered on time with clear alignment to business goals and quarterly OKRs Drive predictability, velocity, and quality … architectural guidance and critical technical decisions, with selective hands-on contributions Define technical decisions and maintain system health through architectural oversight and technical debt management Establish and drive comprehensive quality culture including TDD/BDD practices, testing standards, automated quality gates, and team code review excellence Define team security ...

services across a complex, multi-site healthcare organization. Will have direct accountability for service desk operations, desktop and field support, endpoint services, IT asset management, and identity and access management functions. Ideal Candidate + What we're looking for: Has built or significantly matured a support operations function … simply managed one. A leader who has implemented and sustained ITIL-aligned processes in practice, including incident management, ticket governance, escalation management, and knowledge management. Has owned or directed the function responsible for the platform - shaping how the organization uses it, driving adoption, and managing accountability against ...

backends, and cloud-native technologies, ensuring both delivery excellence and team development while remaining technically hands-on with containerised, scalable solutions. Key Responsibilities Delivery Management (40%) Ensure projects are scoped, prioritised, and delivered on time with clear alignment to business goals and quarterly OKRs Drive predictability, velocity, and quality … architectural guidance and critical technical decisions, with selective hands-on contributions Define technical decisions and maintain system health through architectural oversight and technical debt management Establish and drive comprehensive quality culture including TDD/BDD practices, testing standards, automated quality gates, and team code review excellence Define team security ...