Jobs 1 to 15 of 39

Document Specialist Analyst

Glasgow -
Hays IT - Uk Posting account
As part of a team you will provide 1st/2nd line support, mainly to MS Office products. You will ideally be able to demonstrate excellent customer service skills, work in accordance to ITIL processes, use initiative with a positive attitude, provide excellent attention to detail in all written communication, manage...
Salary: £18000.00 - £25000.00 per annum
Posted: 2 days ago

Content Migration Analyst

City, London -
TEKsystems
An analyst is required to define the approach and lead the execution of a large scale migration of documents from Sharepoint 2010 on to an in-house knowledge management database. The ideal candidate will also have Project Management experience, and will be confident in organising and coordinating a small team...
Rate: £300 - £350 per day
Posted: 6 days ago

Knowledge Analyst

Cardiff -
Hays IT - Uk Posting account
ITIL Knowledge Management ServiceNow An exciting opportunity has arisen for an experienced Knowledge Analyst to assist in the initial setting up and management of a new Knowledge database in the ITSM toolset ServiceNow... - To provide coaching and advice to the team on Knowledge Management best practice... Skills Required - ITIL V3...
Rate: £300.00 - £400 per day
Posted: 25 days ago

Service Desk Analyst

Derby -
Capita - ITIN
Seeking applicants from any customer service/service desk/call centre background with some IT experience/knowledge and who have worked with SLA's... Responsibilities include: Respond to incoming requests, via a variety of media, against thresholds in line with the contracted service levels; Information at call receipt using agreed scripts...
Salary: £16000.00 per annum + bonus
Posted: 12 days ago

Trainee Service Desk Analyst

Nottinghamshire -
Capita - ITIN
Responsibilities include: *Respond to incoming requests, via a variety of media, against thresholds in line with the contracted service levels; *Information at call receipt using agreed scripts and knowledge management information. Ensure verification of customer details and availability for callback; *Logging of all incidents in the appropriate call logging software,...
Rate: £12000.00 - £13000.00 per annum
Posted: 6 days ago

Trainee Service Desk Analyst

Derby -
Capita - ITIN
Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) *Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times *To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring...
Salary: £13000.00 per annum
Posted: 27 days ago

Trainee Service Desk Analyst

Ruddington, Nottinghamshire -
Capita
Responsibilities include: *Respond to incoming requests, via a variety of media, against thresholds in line with the contracted service levels; *Information at call receipt using agreed scripts and knowledge management information. Ensure verification of customer details and availability for callback; *Logging of all incidents in the appropriate call logging software,...
Posted: Yesterday

Knowledge Analyst

South Wales -
CPS Group
The successful applicant will be brought in to create and deliver a new knowledge database, working with the ITSM toolset - Servicenow... - Maintain existing knowledge material in a format that will meet Servicenow database requirements... - ITIL V3 Foundation Certification. - Minimum 2 Knowledge Management Experience. - Sound knowledge of ITIL Principles - knowledge of...
Rate: £275 - £330 per day
Posted: 27 days ago

SharePoint Developer

Birmingham, West Midlands (County) -
Serco Group PLC
Job Title: SharePoint Developer... Purpose of the role As part of the Application Management capability within Global Technology Delivery, the Master Technical Designer will be responsible for providing detailed software architecture expertise to the delivery of Knowledge Management applications. With in-depth experience in Microsoft SharePoint architectures and supporting technologies,...
Salary: £40000 - £50000 per annum
Posted: 9 days ago

Solutions Architect

London -
iKonnect
3-5 Years of SharePoint experience... And should have the ability to develop governance and change management plans to support SharePoint deployments. Expert knowledge of software development processes and best practices utilizing SharePoint and the Microsoft technology stack... Advanced knowledge of Collaboration, Portals, Enterprise Search, Social Networking, Enterprise Content Management...
Salary: £60000 - £70000 per annum + Benefits
Posted: 27 days ago

Senior Technical Analyst (IT)

Watford, Hertfordshire -
TJX
As allocated by line manager, this role can be involved / lead in the following areas: Supervise the day to day operations of support teams... Detailed high level knowledge of support procedures and overall ITIL Service Management Foundation practices... Formulation of scheduling and resource management for the team... Incident and Problem...
Salary: Unspecified £Competitive
Posted: 9 days ago

Technical Systems Analyst

City of London -
Real Staffing
Key Responsibilities: Case management, Problem Management and Knowledge management... Installing and managing environments such as Windows Active Directory, Windows Servers, Solaris Servers, Citrix XenApp and Tomcat... Required Skills: BA/BS in Computer Science, CS&E, CIS, Engineering or other quantitative fields required... Experience with Microsoft operating systems... Excellent communications skills,...
Salary: £30000 - £35000 per annum + benefits
Posted: 13 days ago

Remedy Business Analyst

City of London -
Interquest - IQ ESM
Senior Business Analyst with strong IT Service background including ITIL - Contract. CMDB and ITIL Maturity Program requires the services of a suitably experienced Senior Business Analyst... The BA will need to engage with each of these working groups and help determine their requirements/benefits and using their expert ITIL knowledge...
Rate: £300 per day
Posted: 3 days ago

Knowledge Editor

Hatfield, Hertfordshire -
ComputaCenter
Review and Maintenance of the knowledgebase (70%); Including but not limited to the following activities :- * Managed up to 5000 knowledge articles held within the shared service tooling suite in line with Company PRS processes and deliver against the PRS documented Service Level Agreements for knowledge management... * Research and identification of...
Salary: Negotiable
Posted: 3 days ago

Project Analyst

Nottingham -
Hays IT - Uk Posting account
Essential Skills/Knowledge: The jobholder needs to have a proven background in business systems requirements analysis, system and user testing techniques, user training, IT deployment support, together with experience of structured project management methodologies. Strong technical knowledge is essential with the job holder being familiar with internet technologies, database structure...
Salary: £18000.00 - £25000.00 per annum + Extensive benefits
Posted: 9 days ago