1 Knowledge Management Jobs in Sheffield

works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The Quality Manager will oversee these functions with the support of a small team and report into … in the day to day running of the team and it's workload. Successful candidate will have 4 years in IT service measurement and management & experience in managing IT service SLA/KPI's, reporting, incident management and change. This role involves the following: Manage the Quality team … and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI's and SLA's. Whilst not a technical role, a basic high level understanding of the more »