1 to 25 of 50 Knowledge Management Jobs in the UK excluding London

Job Title: Knowledge Manager ROLE OVERVIEW We are looking for a Knowledge Manager to join the OCS Client Solution Team. As Knowledge Manager, you will be responsible for the creation of new written content , as well as supporting the management, maintenance, and sharing of knowledge assets that support the bid and sales functions in our growth strategy. You will also be involved in designing and implementing knowledge management strategies and systems that align with our business goals and values. As Knowledge Manager you will significantly contribute to improved organisational agility. The … OCS are supported to deal with changing environments and needs by ensuring that relevant and up-to-date information is available and accessible. As Knowledge Manager you will have a key role in fostering a culture of innovation by encouraging staff to learn from each other, and to leverage more »

Knowledge Support Manager London or Milton Keynes Permanent £70,000 - £74,000 Hybrid working Can you shape a newly created role in Knowledge Management , lead change and make it your own? Do you want to be part of a forward focused, digitally diversifying organisation that strives to … embed these methodologies across our Examiner (internally known as Associates) Community. Purpose Leading a team of two Training Subject Matter Experts, you will bring knowledge management to the forefront of what we do, providing a high-quality level of support to our Associates. What's in it for … you? Shape and roll out Knowledge Management across the organisation. Strategic influence and impact. Professional and personal development at your fingertips . Supportive and driven peer group and senior leadership team. Access to a pension which would see you paying in 7% and AQA contributing 11.5%. Life more »

product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging … effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights … from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in more »

of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and … is an incredibly exciting role and unique opportunity for someone to drive significant, enterprise wide culture change and in doing so ensure that invaluable knowledge is readily available for all users across the university using cutting edge technology such as ServiceNow and AI Chatbots. Experience of interest: Experience maintaining … knowledge management process; Developing a short, medium and long term strategy encompassing knowledge management and the delivery of this; Engaging key stakeholders to demonstrate the importance and value of robust knowledge management practices; Experience with the setup, development, and maintenance of a Service Knowledge more »

one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. … Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents that cannot … be prevented. Change Management: Collaborate with the change management team to implement fixes through the appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. Trend Analysis: Perform trend analysis more »

works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service Manager will oversee these functions with the support of a small team and report … role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst …/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams. Experience of Major Incident Management with the ability to work under pressure, engage more »

you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … What skills & qualifications you will need: Experience in a Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem management capacity management and release management Experience of the ITIL principles (Including Incident more »

point of contact for ICT's customers and providing first level ICT Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent customer more »

Job summary Speciality: Evaluation/Records Management Salary: £28,407 - £34,581 per annum The opportunity has arisen for an Information, Records & Evaluation Support Officer to work within the Evaluation Team, as part of an upcoming trust wide records and knowledge management project. This is a full … home will be available. We are seeking a detail-oriented and organised person to help us migrate records and information from our existing document management system to a new system, to support the delivery of a large-scale records and information improvement and migration project. You will be part … of the Evaluation Team, working closely with the trust's Knowledge Manager in the delivery of the 3-year project. Alongside this, you will work to support the Evaluation Team, assisting in the administration and analysis. As part of the project and the evaluation team, you will have opportunities more »

Job summary Leading and managing a team of Data Scientists in a matrix management model to develop and support a range of products and services, demonstrating a range of leadership skills in managing, developing and supporting people, processes and activities. Instill professional and customer centric approaches to deliver a … that staff from different professional disciplines to your own has the peer support from their community of practice as well as within their line management team.Be an active member of the department, working under general direction and within a clear framework of accountability you will exercise substantial personal responsibility … and technologies, and retiring/replacing old products, services and technologies. Managing a number of conflicting priorities, with multiple development and technologies, dealing the management of day to day activities and general management of staff within multi-disciplinary teams. Driving the identification, prioritisation and implementation of improvements and more »

client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the resolution of major incidents and subsequent root cause … analyses Champion governance, risk and engagement processes and be responsible for others following the processes Manage change using robust change management processes that prevent scope creep Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc Create, run and report on … service into a Managed Service team Facilitate the creation of key work products such as runbooks, playbooks, business continuity/disaster recovery plans, security management plans and access management trackers Team leadership: Coordinate knowledge management across a multi-disciplinary team Support and manage competing priorities Proactively more »

us for an exciting opportunity to transform the R&D landscape for the second largest animal health company through digital products! Product Ownership Capability – Knowledge Management & Drug Discovery: Knowledge Management at Elanco is defined as organizing, using, and sharing collective knowledge for decision-making You … in an agile development environment. Strong technical aptitude and experience as a software development engineer. Proficiency in agile methodologies and practices. Experience in vendor management, collaborating with external partners to deliver high-quality products. Strong business acumen and the ability to align product strategies with overall business objectives. A … Empathy and a user-focused approach to product development. Adaptability and flexibility to thrive in a dynamic and fast-paced environment. In-depth domain knowledge in the animal health industry (preferred). Note: This job description is intended to provide a general overview of the responsibilities and requirements of more »

decisions about target selection for drug discovery. OT is a shared initiative between the European Bioinformatics Institute (EMBL-EBI), a global leader in the management, integration and analysis of public domain life science data; world-leading pharmaceutical companies GSK, Sanofi, Bristol Myers Squibb, Pfizer and Genentech; and the Wellcome … the capabilities of our platform towards LLM integration using open-source frameworks. The project aims to improve on extraction, representation, and usage of scientific knowledge, and present this knowledge to platform users in a user-friendly way. The central aims of the role we describe below will be … extending knowledge representation capabilities of the Open Targets platform towards custom knowledge graphs, and 2) interfacing with knowledge extraction and knowledge usage teams to ensure effective knowledge representations for any given task. Your role We are seeking a highly skilled and motivated Research Software Engineer more »

face-to-face and virtual trainer-led sessions. Additionally, you'll create communication and resource content for email campaigns, our partner website, and internal knowledge management systems using online platforms and software. You'll proactively build relationships with stakeholders to understand operational changes, identify performance gaps, and translate … editing copy for e-newsletters, emails, e-learning modules, trainer notes, slide decks, assessment questions, process maps, and online content for our website and knowledge management system. You'll also create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear … messaging. Strong digital skills, with a desire to learn new software and platforms like Adobe and Microsoft suites, Articulate Rise, and content and learning management systems. Experience in an agile environment, capable of multitasking and adapting to changing business needs. Proactivity and strong organizational skills, with the ability to more »

Based within the Programme Management Office, we are looking for an experienced PMO Analyst (or Programme Coordinator) to support a wide portfolio of projects, involving internal and external customers. We are seeking an organised and service-focused individual who is driven to provide quality information and documentation that supports … report into the Senior Director of PMO. Key Tasks Working closely with the Senior Director (PMO), you will be expected to support the Programme Management Office with the following strategic functions: • Project Delivery – ensuring we have the right PMO resources in the right place at the right time for … project and programme, managing the career ladder and competence framework, training and continuing professional development of all PMO staff, forecasting and recruiting, some line management, organising the programme of team meetings and development seminars, providing coaching and mentoring to PMO staff. • Centre of Excellence – ensuring that we have processes more »

GENERAL DESCRIPTION The Senior Document Control Coordinator will maintain the Project’s Electronic Document Management System (EDMS) Viewpoint and Business Collaborator and project Document procedures. The Senior Document Control Coordinator will be central to all the Project’s information and documentation activities and support management of documentation with … key contractors and external parties. Senior Document Control Coordinator will support knowledge management both on the project and within the Document Control team. MAIN ACCOUNTABILITIES The Senior Document Control Coordinator will be responsible for: Administering project procedures. Conducting thorough Quality checks on Contractor documentation along with Master Document … new metadata code requirements. Interacting with, advising, and assisting stakeholders (internal and external) on document control procedures and best practice. Developing and managing document management policy, procedures, and guidelines both for the Project internally and externally (contractors and external parties). Reporting and communication of Document Management system more »

specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access … ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. · Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. · Utilizes the KB and other support documentation to identify, isolate, diagnose … of handling Service Desk activities in a busy fast paced Service Desk environment. · Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. · Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall more »

specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access … ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. · Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. · Utilizes the KB and other support documentation to identify, isolate, diagnose … of handling Service Desk activities in a busy fast paced Service Desk environment. · Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. · Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall more »

legacy of national security for decades to come. So come and join us. We are recruiting for a Configuration Manager to deliver a configuration management service in accordance with Configuration Management Plans (CMP) that supports AWE, delivering Licence Condition (LC) 22 compliance. Location - Reading area Salary from … deliver team & personal objectives safely & securely to meet our operational plans. Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing AWE CM strategy across AWE. Quorate membership of Change Boards (CB). Drive quality into Change Request submissions. Assess the … security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Management more »

within the relevant parts of our organisation to support efficient content creation and management. The role will suit someone who is experienced in Bid Management, Bid Writing or knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services; you … sales content for similar organisations. Strong written and oral communications skills. Ability to prioritise workload independently, with strong organisational and planning abilities. Strong stakeholder management skills. Native-level English language. Excellent time management skills. Desirable: knowledge and experience within the IT industry. Desirable: proficiency in French and …/or German language. Desirable: experience in using Responsive/RFPIO response management software. more »

within the relevant parts of our organisation to support efficient content creation and management. The role will suit someone who is experienced in Bid Management, Bid Writing or knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services; you … sales content for similar organisations. Strong written and oral communications skills. Ability to prioritise workload independently, with strong organisational and planning abilities. Strong stakeholder management skills. Native-level English language. Excellent time management skills. Desirable: knowledge and experience within the IT industry. Desirable: proficiency in French and …/or German language. Desirable: experience in using Responsive/RFPIO response management software. more »

within the relevant parts of our organisation to support efficient content creation and management. The role will suit someone who is experienced in Bid Management, Bid Writing or knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services; you … sales content for similar organisations. Strong written and oral communications skills. Ability to prioritise workload independently, with strong organisational and planning abilities. Strong stakeholder management skills. Native-level English language. Excellent time management skills. Desirable: knowledge and experience within the IT industry. Desirable: proficiency in French and …/or German language. Desirable: experience in using Responsive/RFPIO response management software. more »

to identify and share good practices, through leading and directing relevant communities of practice to drive adoption of design standards, trends and patterns. Staff Management 9. Responsible and accountable for management of staff, staff development, recruitment, resources, delivery and financial elements, applying a matrix management approach with … reach solutions-based outcomes. Taking full accountability for the approach and decision-making practices within area, including providing positive challenge to ideas and solutions. Knowledge Management 15. Frequent individual concentrated work on highly complex and uncertain business problems, leading on the strategic oversight of any new research initiatives … systems and keeping abreast of technologicaladvances to maintain an excellent understanding of the use of technology in delivering business objectives.16. To continually develop domain knowledge and expertise at the forefront of sector. Investigate research and development to support future business needs and develop an understanding of emerging technologies and more »

product and engineering) and a strong experience in Financial Services. Experience in FSC including the configuration of the Salesforce FSC Platform. Key Skills/Knowledge: Strong experience in technology (product and engineering) and in Financial Services. Good experience in FSC including the configuration of the Salesforce FSC Platform Salesforce … Ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of the organization, including executive leadership and the business. Must have knowledge in Salesforce configurations but not limited to Workflows, Validations, Approval Process, Flows, Permission Set, Profile, SSO etc. Sound knowledge in Salesforce Security Model … and Data Model Must have sound implementation knowledge of Service Console, Live Agent/Omni Channel, Knowledge Management Must have knowledge of REST and SOAP integrations in Salesforce Hands-on experience working in Salesforce API (Tooling API, Metadata API, Bulk API etc.) Implements complex data modelling more »

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »