LIMS Support Coordinator
Edinburgh, Scotland, United Kingdom
Element Materials Technology
As a LIMS (Laboratory Information Management System) Support Coordinator for the EMEAA (Europe, Middle East, Africa, and Asia) region, you will play a pivotal role in providing technical support and troubleshooting assistance for users of various LIMS systems. Working closely with the global support team, you will ensure timely resolution … of submitted tickets, maintain system integrity, and contribute to the enhancement of LIMS functionalities. This role requires a blend of IT skills for basic troubleshooting and enthusiast-level programming knowledge to address complex issues efficiently. Core Responsibilities: Act as a primary point of contact for LIMS-related technical support queries … to triage, prioritize, and resolve submitted tickets in a timely manner. Provide hands-on assistance and guidance to end-users in navigating and utilizing LIMS systems effectively. Perform basic troubleshooting of LIMS software, hardware, and network connectivity issues. Conduct system configuration changes and updates as necessary to address user requirements more »
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