2 of 2 Lync Jobs in the Midlands

of Windows 2003 and above, including Active Directory Working knowledge of Windows 7 and Windows 10 Knowledge of Android and Apple devices Knowledge of Citrix (desirable) Knowledge of Microsoft Lync/Skype for Business (desirable) ITIL Foundation (desirable) Experience working with Microsoft Dynamics (desirable) Key Skills Customer service Communication skills Good telephone manner Good level of written English Ability to More ❯

Experience with Service management tool – ex – Service now ● Should have good expertise on EUC tools, remote support tools, MS office and outlook. ● Preferable to have a good understanding of Lync, VPN, and mobile device support. ● Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. ● Ensure that More ❯