Jobs 1 to 10 of 10

Trainee Service Desk Analyst

Derby -
Capita - ITIN
Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) *Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times *To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring...
Salary: £13000.00 per annum
Posted: 25 days ago

Trainee Service Desk Analyst

Nottinghamshire -
Capita - ITIN
Responsibilities include: *Respond to incoming requests, via a variety of media, against thresholds in line with the contracted service levels; *Information at call receipt using agreed scripts and knowledge management information. Ensure verification of customer details and availability for callback; *Logging of all incidents in the appropriate call logging software,...
Rate: £12000.00 - £13000.00 per annum
Posted: 4 days ago

Service Desk Analyst

Derby -
Capita - ITIN
Seeking applicants from any customer service/service desk/call centre background with some IT experience/knowledge and who have worked with SLA's... Responsibilities include: Respond to incoming requests, via a variety of media, against thresholds in line with the contracted service levels; Information at call receipt using agreed scripts...
Salary: £16000.00 per annum + bonus
Posted: 10 days ago

IT Support / Admin role - Inbound calls

Derby, Derbyshire -
Lorien Resourcing
Service Request Analyst. Our client, a large financial institution, are looking for a number of Service Request Analysts to join their team. Role / Team summary: * Responsible for end to end service and resolution of Service Requests. * Develop a strong understanding of applications and underlying support processes and procedures. * Provide telephone...
Rate: £9.63 - £11.25 per hour
Posted: 3 days ago

Data Analyst - SQL, Excel, Access - Up to £50,000

Nottingham -
Applause IT Innovation
Job Title: Data Analyst - SQL, Excel, Access... Data Analyst with knowledge of SQL, Excel, Access and Analytics tools sought by a fast growing data and technology business in Nottingham... You will have the chance to make a real impact to the future of this business, performing business critical work at...
Salary: £40000 - £50000 per annum + benefits
Posted: 25 days ago

Business Analyst

Nottingham, Nottinghamshire -
TDX Group
Validation of requirements with Clients and Subject Matter Experts. Appreciation & familiarity with the Data Protection Act... Microsoft Office (Excel - including simple functions and Pivot Tables, Word, PowerPoint, Visio) Awareness of / experience working with Agile software development methodologies... Good stakeholder management skills... Team Foundation Server... BCS Diploma in Business Analysis (or...
Salary: Competitive basic, + upto 20% bonus, penison, 25 days AL & Healthcare
Posted: 13 hours ago

Technical Service Desk Analyst

Nottinghamshire -
Capita - ITIN
Training and mentoring new starters... * Problem solving and analytical skills * Ability to diffuse potentially confrontational situations and to remain calm and reasonable when dealing with difficult calls * Willingness to learn * Knowledge in IT * MS Office skills: Microsoft word, excel and PowerPoint... * Ideally an understanding of ITIL disciplines and remedy * Ideally...
Salary: £16000.00 - £18000.00 per annum
Posted: 7 days ago

Technical Service Desk Analyst

Ruddington, Nottinghamshire -
Capita
Training and mentoring new starters... * Problem solving and analytical skills * Ability to diffuse potentially confrontational situations and to remain calm and reasonable when dealing with difficult calls * Willingness to learn * Knowledge in IT * MS Office skills: Microsoft Word, excel and PowerPoint... * Ideally an understanding of ITIL disciplines and Remedy * Ideally...
Posted: 2 days ago

Risk and Controls Analyst

Northampton, Northamptonshire -
Aston Carter
My client, a leading card provider, requires a risk and controls analyst to join them for a maternity cover contract. The role entails obtaining MI from stakeholders and inputting the data in to an Excel Spread sheet. Taking this data and putting the figures in to words that can be...
Rate: £300 - £350 per day
Posted: 14 hours ago

Partner Manager Software/IT - Leicester, Leicestershire, East Midlands

Leicester, Leicestershire -
Real Time Recruitment Solutions
Requirements Background selling and demonstrating software solutions or IT. Excellent communication skills. Good computer skills (Word/PowerPoint) Ability to build long term business relationships. Driving licence. The client is looking for someone with a very stable career history. Desirable (but not essential) Knowledge of the channel environment. Living within 30...
Salary: 30,000 / OTE 37,000
Posted: 15 hours ago