5 Major Incident Management Jobs in the East of England

and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging … and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for … Specialists if required and manage the progress of these through to the closure. · Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. · Any other tasks or projects assigned by the IT Operations/InfoSec team. · Provide occasional out of hours support. Person more »

and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging … and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for … Specialists if required and manage the progress of these through to the closure. · Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. · Any other tasks or projects assigned by the IT Operations/InfoSec team. · Provide occasional out of hours support. Person more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

clients putting customer service at the highest priority. What you will ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause … analysis & Major incident management What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »

their clients putting customer service at the highest priority.What you will ideally have experience of?Excellent communication skills (verbal & written)Service desk or Helpdesk Management ExperienceReporting skillsManaging stakeholder relationshipsMicrosoftActive DirectorySCCM, ITSM ToolsPerformance management and appraisal experience managing a small team.Root cause analysis & Major incident managementWhat’s more »